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1. I have been instructed by the support staff to create a system information report. How do I do this? Why is it useful? This report is useful because it's as close as we can get to actually looking at your system in p... CATEGORIES: [* Problem Type==Basic Troubleshooting] Date Created: 12/16/2003      Last Modification Date: 12/16/2003 2. Half the time one of the scenes that comes up will be from DL1 and will not play properly. You can download the Dragon's Lair 20th Anniversary CD-ROM V4.1 patch from this url http... CATEGORIES: [* Problem Type==Program Question or Help] [* Operating System==XP Professional] [Capcom==Arcade Hits Vol.1: Street Fighter & Super SF 2] Date Created: 12/04/2003      Last Modification Date: 02/25/2005 3. You are missing the required serial number to install the prgram The code is RYEVEVRVB (in all CAPS) CATEGORIES: [* Problem Type==Installation Question] [* Operating System==XP Professional] [IMSI==Hijaak Digital Photo Studio Express] Date Created: 08/06/2004      Last Modification Date: 08/06/2004 4. After installing Service Pack SP2 for Windows XP you get "action cancelled" or "page not found" errors. Go to www.ifinger.com and download the newest ifinger engine. CATEGORIES: [* Problem Type==Program Error or Fault] [* Operating System==XP Home] [Oxford==Pop-up Oxford Spanish/English Dict.] Date Created: 08/28/2004      Last Modification Date: 08/30/2004 5. On some computers, some of the fonts on Fonts 2000 will not install. You also may encounter one of the following error messages: "the font is damaged, please contact the vendor," or "not valid font styles," "font file is invalid," or "font file is corrupt." We have fixed these problems and you can download the corrected fonts here: http://suppo... CATEGORIES: [* Problem Type==Installation Problem/Error] [* Operating System==XP Home] [Quickstart==Quickstart Media: Fonts 2000] Date Created: 04/13/2005      Last Modification Date: 04/13/2005 6. When attempting to install Madeline, Cluefinder or Reader Rabbit titles, the message "Not enough disk space" appears. I have more than enough space. (This typically occurs when attempting to install the program to a hard drive that is larger than 2 GB.) Follow the procedure below to install the program. 1. Place the Program CD into the CD-R... CATEGORIES: [* Problem Type==Installation Problem/Error] [* Operating System==Windows 98] [Learning Company==Reader Rabbit Personalized Preschool] Date Created: 10/15/2002      Last Modification Date: 01/13/2004 7. Pop-Up Oxford Spanish-English Dictionary missing registration number. Or registration number doesn't work Please email submit a trouble ticket, select registration code ques. as problem type and enter in... CATEGORIES: [* Problem Type==Registration Code Ques.] [Oxford==Pop-up Oxford Spanish/English Dict.] Date Created: 11/08/2002      Last Modification Date: 06/20/2003 8. Starship Titanic: Windows 2000 and XP require special installation procedures. Before starting, be sure Starship Titanic is not installed already. First, you will want to inse... CATEGORIES: [* Problem Type==Program Error or Fault] [* Operating System==Windows 2000] [Simon and Schuster/Davidson==Starship Titanic (3 CDs) Di] Date Created: 06/16/2003      Last Modification Date: 01/31/2006 9. Winspool.dll Not Found (Windows® NT/2000/XP) Winspool.dll Not Found (Windows® NT/2000/XP) During or after installing Williams-Sonoma Guid... CATEGORIES: [* Problem Type==Installation Problem/Error] [* Operating System==XP Professional] [Broderbund==Williams-Sonoma Good Cooking] Date Created: 12/31/2002      Last Modification Date: 06/20/2003 10. Cannot figure out how to make decks, balconies, fences, or landscapes. Or, could not find sample layouts. Decks: Adding a deck to an existing floor plan (first floor) 1. Select the "Decks" icon. CATEGORIES: [* Problem Type==Program Question or Help] [* Operating System==XP Home] [IMSI==Garden & Deck Floorplan 3D (2 CDs)] Date Created: 10/07/2003      Last Modification Date: 02/24/2004 11. There are only two courses available in practice and when I "play", I am automatically started in the Pirates course. No option to chooses a course. The game box says there are 4 courses, but I am not getting them. You should be able to see all 4 courses in the Practice menu and select up to 1 course ahead of t... CATEGORIES: [* Problem Type==Program Question or Help] [* Operating System==Windows 2000] [Gamesoft==Crazy Minigolf 3D] Date Created: 04/29/2003      Last Modification Date: 06/23/2003 12. I receive error message that the Sound Decompression Software has not been installed properly. I am running Windows xp. There should have been a xp fix in the read me file. The fix is also available from the ... CATEGORIES: [* Problem Type==Program Question or Help] [DK (Dorling Kindersley)/GSP==Dinosaur Hunter] Date Created: 07/05/2003      Last Modification Date: 05/17/2004 13. After we tried to install CD, only the Learning Company Logo came onto the screen, and crashed the computer. (We had to turn off the computer from the outlet in order to escape the locked screen) Is this a bad CD at fault, or is it not compatible with computer? (Customer was running the program in OS X Classic Mode.) After some playing around with this program, it appears that it is incompatible with the "Classic... CATEGORIES: [* Problem Type==Unreadable CD-ROM Disc] [* Operating System==Mac OS X 10.2.x (Jaguar)] [Learning Company==Dr. Suess`s Kindergarten] Date Created: 08/28/2003      Last Modification Date: 09/05/2003 14. When I run Dr. Seuss preschool, it brings up a little splash screen with a start button (also exit, help, readme, and uninstall buttons). When I press start, I get a dialog, saying: Seuss_PS has encountered a problem and needs to close. We are sorry for the inconvenience. When I click for more data, it says: AppName: seuss.exe AppVer: 1.0.0.0 ModName: seuss.exe ModVer: 1.0.0.0 Offset: 00021119 I was able to resolve the problem by right clicking on the Dr. Seuss Preschool icon, choosing pro... CATEGORIES: [* Problem Type==Program Error or Fault] [* Operating System==XP Home] [Learning Company==Dr. Suess`s Kindergarten] Date Created: 08/28/2003      Last Modification Date: 10/01/2003 15. I have purchased a Capcom Arcade Hits title, and am looking for a gamepad that works well with the games. What should I buy? While we cannot make any specific product recommendations, the following gamepads are some that h... CATEGORIES: [* Problem Type==Program Question or Help] [* Operating System==XP Home] [Capcom==Arcade Hits Vol.2: 1942 & 1943] Date Created: 01/08/2004      Last Modification Date: 01/08/2004 16. The program runs unblievably slow (screen seems to be refreshing with a line running down it any time the scene changes at all--takes around 2 full minutes for counter to go from 99 to 89) and locks up after about 5-10 minutes. I've never made it through one round one. I returned the first disk for a new one and still had the same problem with the second disk. I also downloaded the Capcom update and tried that and the problem still exists. We suggested: Try the following suggestions, one at a time, in order: 1) Play ... CATEGORIES: [* Problem Type==Incorrect Video Settings] [* Operating System==XP Professional] [Capcom==Arcade Hits Vol.1: Street Fighter & Super SF 2] Date Created: 03/25/2004      Last Modification Date: 02/25/2005 17. I get the message "Target system OS not supported" when I attempt installation. The reason you see this error is because this title is not officially XP compatible. We list the ... CATEGORIES: [* Problem Type==Installation Problem/Error] [* Operating System==XP Professional] [Sesame Street==Numbers] Date Created: 01/05/2004      Last Modification Date: 01/05/2004 18. Trying to play the Gas Station activity gives me an error about some BTF file. What can I do? (We hope to have a patch online shortly for download, in the meantime please follow the below ins... CATEGORIES: [* Problem Type==Program Error or Fault] [* Operating System==XP Home] [Simon and Schuster/Davidson==Richard Scarry`s Busytown] Date Created: 01/08/2004      Last Modification Date: 01/08/2004 19. I am getting errors related to wing.dll or vfw. How do I reinstall these items? Please see the following page for installation instructions: http://support.selectsoft.c... CATEGORIES: [* Problem Type==A required .DLL file not found] [* Operating System==XP Home] Date Created: 08/31/2004      Last Modification Date: 08/31/2004 20. Program installs fine. It starts up fine, music plays. From first screen, I move the cursor until I get a curved arrow. I click and it takes me to another view, but now I have no cursor. From here, the only way I can stop the music or kill the game is to reboot. There is an incompatibility with Windows NT (the core of Windows 2000 and XP). To overco... CATEGORIES: [* Problem Type==Choppy Sound/Missing Pointer] [* Operating System==Windows 2000] [Simon and Schuster/Davidson==Starship Titanic (3 CDs) Di] Date Created: 01/26/2003      Last Modification Date: 03/03/2003 21. When I start the program I get the following error. Xr_3da.exe-Entry Point Not Found This is a known issue on some systems. To correct, please rename texture_avi.dll in the DLL direc... CATEGORIES: [* Problem Type==Program Error or Fault] [* Operating System==XP Home] [Gamesoft==Mahjongg 3D] Date Created: 01/21/2003      Last Modification Date: 02/25/2005