We currently CAN NOT confirm that you have properly logged into the Customer+Center
application.
Users must login
into the Customer+Center and allow a web-browser security "cookie" to be set
before you can access this page. This cookie only exists while you are logged into the
Customer+Center application and is used to provide secure access to your support information.
That user security "cookie" has not been properly set.
Possible reasons and solutions to resolve this problem include:
- Your browser cookie settings are not properly allowing our Customer+Center security
"cookies" to be set. This is
configured with Internet Explorer under Tools.. Internet Options...Privacy Tab. Try
resetting your browser cookie settings and re-logging into the support site.
- Bookmarked a page within the Customer+Center application - Pages within the Customer+Center
application can not be bookmarked for security reasons. You must first log in before you can
access any page within the Customer+Center application. One should only bookmark the
first Customer+Center login page.
Please note: All attempts to access pages or cases that you do not have access to maybe
monitored and reported to the Web+Center web site administrator.
Please contact the Web+Center administrator if you obtained this error
page with normal operations.
