Selectsoft Support
Ticketing+Center
19 Sep

Frequently Asked Questions

1   Windows 7, Vista, & XP Troubleshooting Guide
Here are some tips that you should try before submitting a ticket.

1. First check the Operating System supported. The most up-to-date system requirements are fou...<more>
Date Created: 08/17/2011
Last Modified: 08/17/2011
* Platform: PC

2   Program will not install or run on my Windows computer. (64-bit issue)
It is possible that you have a 64-bit Windows computer. To check, right-click on "My Computer" and click on "Properties" then check the System type: it will say either 32...<more>
Date Created: 08/19/2011
Last Modified: 08/19/2011
* Platform: PC

3   How to check if my Windows is 32-bit or 64-bit
To check if your Windows is 32-bit or 64-bit, Click Start (or Windows icon), right-click on "Computer" and click on "Properties". This will show the Windows Edition and ...<more>
Date Created: 08/23/2011
Last Modified: 08/23/2011
* Platform: PC
* Operating System: Windows 7 Home Premium (64-bit)

4   My program will no longer run on Mac OS X 10.7 Lion
With the introduction of Lion (OS 10.7), Apple has discontinued PowerPC support through Rosetta. If you purchased a title that was compatible with earlier versions of OS ...<more>
Date Created: 08/17/2011
Last Modified: 08/17/2011
* Platform: Mac

5   OSX Classic mode no longer supported.
Software titles compatible with OSX via OSX classic mode are no longer supported because of coding issues. Any software made before OSX will not run on a Mac with an Inte...<more>
Date Created: 08/17/2011
Last Modified: 08/17/2011
* Platform: Mac

6   I have been instructed by the support staff to create a system information report. How do I do this? Why is it useful?
This report is useful because it's as close as we can get to actually looking at your system in person. The report will have information about all programs running (and t...<more>
Date Created: 12/16/2003
Last Modified: 12/16/2003

7   Installation or Running Problems
If you have a problem installing or running any software. Please try the following:

1. Start
2. Go to "My Computer" folder
3. Right click on the CD/DVD ...<more>
Date Created: 09/15/2011
Last Modified: 09/15/2011
* Platform: PC
* Operating System: Windows 7 Ultimate (64-bit)

8   I cannot view the help file for my program
As indicated on their support site, Microsoft no longer includes the "WinHlp32.exe" program on Windows Vista. Due to standards issues, they have decided to remove it from...<more>
Date Created: 08/18/2011
Last Modified: 08/22/2011
* Platform: PC
* Operating System: Windows Vista Home Basic

9   Quicktime problem
Many games and programs need Quicktime 2.1 in order to function properly. You may have the latest version of Quicktime, but it still won't work.

To solve this yo...<more>
Date Created: 06/21/2011
Last Modified: 07/13/2011
* Platform: PC
* Operating System: Windows XP Home

10   OSX - Install from CD fails
If you are having issues installing into your OSX machine; please go through Apple's troubleshooting guide and make sure everything is fine with the machine before openin...<more>
Date Created: 10/18/2011
Last Modified: 10/27/2011
* Platform: Mac
* Operating System: Mac OS X 10.4.x (Tiger)
PC or Mac titles: Burger Shop

11   Reader Rabbit Compatibility Issues
Please check on our website if the software program is compatible with your computer system.

If under platform it says Win XP, Vista, 98, 7 32 Bit, that means t...<more>
Date Created: 08/13/2011
Last Modified: 08/23/2011
* Platform: PC
* Operating System: Windows 7 Ultimate (64-bit)

12   Need a .NET Framework
Go to Internet Explorer and click on Tools and click on Windows Update and install the .NET Frameworks.
Date Created: 07/02/2011
Last Modified: 07/13/2011
* Platform: PC
* Operating System: Windows XP Home

13   Requires at least 3MB of virtual memory error fix.
This is a known issue with older program titles running on newer computers. The older software runs properly, but were written before memory sizes over 500 MB were availa...<more>
Date Created: 08/18/2011
Last Modified: 08/22/2011
* Platform: PC

14   Need Teacher Password for Punctuation Made Easy
The password to access the Teacher's section of the program is:

control

Also if you are trying to change the password; there is no cursor in the passwo...<more>
Date Created: 08/25/2011
Last Modified: 09/26/2011
* Platform: PC
* Operating System: Windows 7 Home Premium (32-bit)
PC or Mac titles: DK: Punctuation Made Easy

15   Britannica Sudoku Unlimited never loads
Britannica Sudoku Unlimited installed without any problems, however the game never opens. It does not load.

Please download and install the patch below. Be sure ...<more>
Date Created: 08/18/2011
Last Modified: 08/18/2011
* Platform: PC
PC or Mac titles: Britannica Sudoku Unlimited

16   Typing Warrior - Cannot install
The title Typing Warrior is not compatible with 64-bit Windows platforms. You can easily find this information from our websites:

https://www.selectsoftnow.com/s...<more>
Date Created: 10/12/2011
Last Modified: 10/24/2011
* Platform: PC
* Operating System: Windows Vista Home Premium
PC or Mac titles: Typing Warrior

17   Search and Rescue 4 - Download keeps asking for CD
Unfortunately the download version for "Search and Rescue 4" does not work on Windows 64-bit platforms. This is due to compatibility issues.
Date Created: 10/12/2011
Last Modified: 10/24/2011
* Platform: PC
* Operating System: Windows 7 Home Premium (64-bit)

18   Jumpstart - Atlas Runtime Module stopped working
Recommendation: You may need to edit a file for the program to change some display settings:

1. Find the correct ini file for your program. Do a search of the in...<more>
Date Created: 10/10/2011
Last Modified: 10/10/2011
* Platform: PC
* Operating System: Windows 7 Home Premium (32-bit)
PC or Mac titles: JumpStart Study Helpers Math Booster

19   Sudoku Mania! never loads
Sudoku Mania! installed without any problems, however the game never opens. It does not load.

This is a known issue with certain operating systems. Please insta...<more>
Date Created: 08/18/2011
Last Modified: 08/22/2011
* Platform: PC
PC or Mac titles: Sudoku Mania!

20   Oregon Trail 5th Edition - Need New York Font
This is a known issue with the game, which requires New York Font 18 in order to run.

To solve this issue please download the font from the following link:
...<more>
Date Created: 06/15/2011
Last Modified: 07/05/2011
* Platform: Mac
* Operating System: Mac OS X 10.5.x Intel (Leopard)
PC or Mac titles: Oregon Trail 5th Edition

21   Cluefinders - Incompatibility Issues
Many Cluefinders' titles have trouble installing to a 64-bit Windows platform. It is the launcher that is not 64 bit compatible. The game itself works fine in 64-bit plat...<more>
Date Created: 07/31/2011
Last Modified: 08/11/2011
* Platform: PC
* Operating System: Windows 7 (Multiple Versions)
PC or Mac titles: Cluefinders Personalized Reading 9-12 (2CDS)

22   DK titles-Error message: [1058]sound compression software not installed properly
This is a known issue with the Dorling Kindersley software titles and Windows XP with service pack 1 or higher installed.
We have two different patches depending upo...<more>
Date Created: 08/18/2011
Last Modified: 08/22/2011
* Platform: PC

23   Multiple Dorling Kindersley Titles - Incompatible with 64-bit Windows
Multiple DK titles such as Grammar made easy and Spelling made Easy are incompatible with 64-bit Windows platforms.

It is the launcher that is not 64-bit compati...<more>
Date Created: 09/15/2011
Last Modified: 09/15/2011
* Platform: PC
* Operating System: Windows 7 Ultimate (64-bit)

24   Free Trial to Full Version Game
Remember to uninstall any free trial of games before installing the full versions.
Date Created: 06/10/2011
Last Modified: 06/30/2011
* Platform: PC
* Operating System: Windows 7 (Multiple Versions)
PC or Mac titles: Vice City Manhattan

25   500,000 Games Problem
This is actually a Viva Media title and they would be the best people to help you with your problem. You can contact their support technicians here:

http://www.v...<more>
Date Created: 08/17/2011
Last Modified: 09/09/2011
* Platform: PC
* Operating System: Windows XP Professional


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