1. Click Start, choose Settings and then click Control Panel.
2. Double-click the Display icon. The Display Properties window will appear.
3. Click the Settings tab.
4. Click the drop-down menu under Colors (Windows(r) 98) or Color Palette (Windows(r) 95) and choose 256 Colors.
5. Click Apply.
6. Choose "Yes" if asked, "Do you want to restart the computer?"

1. Make sure the customer's machine meets or exceeds the program's minimum system requirements.
2. Ensure that the Color Depth and Resolution are configured to match the display settings stated in the Minimum System Requirements. Do NOT set the resolution to 640x480 on a Windows 98 machine. 800x600 is acceptable for most of our programs, though it may not produce a full screen for the program.
3. Close TSRs. Use Ctrl+Alt+Delete to open Task Manager and close all applications except Explorer and Systray in ALL Windows platforms except Windows 98 or Windows 98SE, and Macintosh OS. In Windows 98 or Windows 98SE use MSCONFIG in the Run line and deselect all the items in the startup folder (Do NOT use MSCONFIG on a Compaq computer). In Mac OS configure the system to use minimum extensions.
4. After closing TSRs, uninstall and reinstall, this ensures a CLEAN INSTALL of the software.
5. Check the model, manufacturer, and properties of the CD-ROM drive. Configure the CD-ROM drive to Sync Data Transfer and set the Read Ahead Optimization to No Read-ahead. Also, ensure that the File System line under the Performance tab in System Properties says 32bit, and does not say Some drives are using MS-DOS compatibility mode.

With the program CD in the computer, do the following:

1. Double-click on the My Computer icon.
2. Right-click on the CD-ROM drive and select Open.
3. Click and drag the Amazon folder from the CD to your Desktop.

Once the folder is copied to the Desktop, do the following:

1. Double-click on the Amazon folder.
2. Double-click on the Data folder.
3. Right-click on the Amazon31 file (the one with the icon of the leopard).
4. On the menu, go down to Send To and select Desktop (create shortcut).
5. Close any open windows and restart your computer. 6. Double-click on the shortcut to start the program.

1. Make sure there are no programs running in the background. Hold down the Ctrl and Alt keys at the same time. While these keys are being pressed, tap the Delete key once.

2. This will open a "Close Program" window, listing all the programs that are currently running. It is necessary to close all programs except Explorer and Systray. To do this, click on a name in the list, then click on the "End Task" button. The display will return to the desktop. Press Ctrl-Alt-Delete to return to the Close Program window.

3. Continue closing all background programs until just Explorer and Systray are shown in the Close Program window,    then press the Cancel button. Note: Some virus-scan programs, such as Norton Anti-Virus, must be disabled before the above procedure will work. Consult your Anti-Virus' program documentation for instructions on how to temporarily disable it.

Verify the Correct Mouse Driver

1. In the device manager, compare the listed mouse driver with the actual mouse attached to the computer.