| Arthur and D.W. invite
you to join them in a discovery of delicious (and disgusting) food! In
addition to a fun-filled interactive story, there are 5 learning
activities to help kids develop early reading, creativity and logic
skills. Your kids will have loads of fun while learning with the
irresistible pair, Arthur and D.W. |
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256
Colors Required |
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Arthur's Adventures with D.W.(tm) was designed to display with PC colors set
to 256 Colors. The program may not run properly if an alternate
color display is used. These are the instructions for adjusting the
color setting. |
- Click Start, choose Settings and then click
Control Panel.
- Double-click the Display icon. The Display
Properties window will appear.
- Click the Settings tab.
- Click the drop-down menu under Colors (Windows(r)
98) or Color Palette (Windows(r) 95) and choose 256 Colors.
- Click Apply.
- Choose "Yes" if asked, "Do you want to restart
the computer?"
Note: If you experience difficulty switching to
256 Colors, contact your computer manufacturer for assistance. |
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Basic
Troubleshooting |
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The following are Basic
Troubleshooting techniques. These steps can be used on any program
to attempt to alleviate any issue. |
Basic Troubleshooting
- Make sure the customer's machine meets or
exceeds the program's minimum system requirements.
- Ensure that the Color Depth and Resolution are
configured to match the display settings stated in the Minimum
System Requirements. Do NOT set the resolution to 640x480 on a
Windows 98 machine. 800x600 is acceptable for most of our
programs, though it may not produce a full screen for the
program.
- Close TSRs. Use Ctrl+Alt+Delete to open Task
Manager and close all applications except Explorer and Systray
in ALL Windows platforms except Windows 98 or Windows 98SE, and
Macintosh OS. In Windows 98 or Windows 98SE use MSCONFIG in the
Run line and deselect all the items in the startup folder (Do
NOT use MSCONFIG on a Compaq computer). In Mac OS configure the
system to use minimum extensions.
- After closing TSRs, uninstall and reinstall,
this ensures a CLEAN INSTALL of the software.
- Check the model, manufacturer, and properties
of the CD-ROM drive. Configure the CD-ROM drive to Sync Data
Transfer and set the Read Ahead Optimization to No Read-ahead.
Also, ensure that the File System line under the Performance tab
in System Properties says 32bit, and does not say Some drives
are using MS-DOS compatibility mode.
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Default
Program Paths |
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These are the default program
paths for Arthur's Adventures with D.W.(tm) . |
Setup Path: D:\Setup.exe (where D
represents the letter of your hard drive)
Hard Drive Location: C:\Program Files\The Learning Company\Arthur's
Adventures with D.W.
Start Menu Location: Programs/The Learning Company/
Other: |
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Auto-Installation Does Not Begin |
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How to fully install the program. |
After inserting the Arthur's®
Adventures with D.W.™ CD into the CD-ROM drive, the Auto-Run feature
of the computer does not start the installation. Installing the
program manually will resolve the issue. The remainder of this
technical note describes how to continue. Follow the steps below to
complete a manual installation of the program.
- Verify that the proper CD is inserted into the
CD-ROM drive.
- Click Start and select Run. The Run dialog box
will open.
- Type X:\SETUP.EXE in the Open: field. (If the
CD-ROM drive is represented by a different letter, replace the X
with that letter.)
- Click OK. The installation of the program
should begin.
- Follow the prompts to complete the
installation.
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Windows®
Media Player Has Experienced a Problem |
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When attempting to launch
Arthur's® Adventures with D.W.™ on Windows® XP, the screen flashes
several times and the following message appears: "Windows Media
Player has experienced a problem and must close. We are sorry for
the inconvenience." |
Incompatibilities between
plug-ins installed on the system and the program cause this issue.
Running the 16-bit version of Arthur's® Adventures with D.W.™ from
the CD will resolve this issue. View the remainder of this technical
note for the procedure. Follow the procedure below to create a
shortcut on the desktop to the 16-bit version of Arthur's®
Adventures with D.W.™ on the CD.
- Close all programs and windows.
- Place the Arthur's® Adventures with D.W.™ CD
into the CD-ROM drive. If AutoPlay begins, click Exit.
- Click Start, select Search and click For
Files or Folders.
- Type DW_16.exe in the Named: field.
- To the right of the Look In: field, click the
down-arrow and select the drive containing the Arthur's®
Adventures with D.W.™ CD.
- Click Search Now to begin the search. When
the search is complete, the results will appear in the right
pane of the Search window.
- Right-click the DW_16.exe file that was
found.
NOTE: The file can also appear as DW_16.
- From the menu that appears, select Send To and
click Desktop (create shortcut). A shortcut to the file will
appear on the desktop.
- Close all open windows and return to the
desktop.
- Double-click the Shortcut to DW_16 that appears
on the desktop to launch the program.
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Mac |
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Platform: |
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OS 7.1-9.2,
OS X Classic Mode |
| CPU: |
68040 processor or faster |
| Hard
Disk: |
5MB |
| RAM: |
16MB |
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CD-ROM: |
2X |
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Monitor: |
SVGA,
640x480, 256 color |
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Sound Card: |
yes |
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Optional: |
Color
printer recommended |
| Other: |
Mouse,
Speakers |
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Win |
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Platform: |
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Win 95/98, ME, XP |
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CPU: |
486/66 MHz processor or faster |
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Hard Disk: |
15MB |
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RAM: |
16MB |
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CD-ROM: |
2X |
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Monitor: |
SVGA, 256 color |
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Sound Card: |
Win-compatible |
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Optional: |
Color printer recommended |
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Other: |
Mouse, Speakers |
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