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Backyard Basketball™
FAQs - Downloads - System Requirements
 		 Backyard Basketball
 
 
 
Real-life basketball stars shoot hoops as kids! It's action-packed fun with kid versions of real-life pros. The award-winning Backyard Sports series lets you pick teams, call plays, and compete in single games or a whole season.
 
FAQs
bulletLaunch: Cannot Launch 
bulletError: "Out of Heap"
bullet Error: "Illegal Globe Costume" when selecting a Coach
bullet Screen: Black screen (when starting the program)
bulletIn program: Unexpected Exit
bullet Info: Why do I play against the same team multiple times in playoffs?
bulletHow to: Unlocking extra courts
bullet In program: Playoff gaames don't resume from save point
bullet In program: Ice cream is coming out of the players heads
bullet Info: Which pro players are in this game?
bulletHow to: Unlocking custom players
bulletHow to: Dunking the ball
bulletError: "D3Dx.dll Missing"
bulletError: "Out of Array"
bulletIn program: Lock up
bulletError: Disc read errors
bullet How to: Setting up a multi-player game (Hot seat - many users taking turns on one computer)
bulletIn program: Poor performance
bulletError: "Cannot open sputum engine"
bullet Error: "Cannot locate resource.dll" when starting the program
bullet Error: "Cannot print or produce image" when using the program
bullet Error: "Failed to initialize Miles SoundSystem" when starting the program
bullet Error: "GETGLOBADDRILLEGALGLOBCOSTUME#" while using the program
bullet Error: "Internal error (X, X)" when starting the program
bullet Error: "Not enough for image operation" while starting the program
bullet Error: "Type -36 I/O error" when starting the program
bullet Error: "Unable to warp bitmaps" when starting the program
bullet Error: "Error reading file AWIZXXX" when starting the program
bullet Mouse: Not controlling players while playing the game
bullet How to: Installing to a limited user account (MAC)
bullet Launch: Mac DVD drive cannot read the CD
bulletLaunch- Cannot launch (MAC)
 
Issue
Launch: Cannot launch
Description  
Solution Update the sound drivers on your system
 
First determine what type of sound card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG
  4. Click OK. This will bring up the DirectX Diagnostic Tool
  5. When the tool finishes loading, click the Sound tab.

In the Device section, next to Name is the name of your device. You may want to write this down.
The Manufacturer is the company that manufactured your sound card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

If the problems persists, please click the Save All Information... button in the DirectX Diagnostic Tool, click No to the "Did this information help you" question below, and send the information in your response.

Update the video drivers on your system

To update your video drivers in Windows:

First determine what type of video card you have. To do this:
 
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.

In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

Check the Multimedia Properties on your system

To check multimedia properties in Windows 95:
 
  1. Click Start.
  2. Click Settings.
  3. Click Control Panel.
  4. Double-click the Multimedia icon.
  5. Click the Audio tab.
  6. Make sure that the Preferred Device listed under Playback reflects your actual soundcard. Make sure it is not set to Game Compatible Device. If you have multiple options, you may want to try the game with each one.
  7. Put a check next to Use only preferred devices
  8. Click OK.

Modify the basketball.inf file to disable Miles Digital

  1. Navigate to the folder in which you installed the game. (By default this is C:\HEGAMES\Basketball).
  2. Double-click the file that says Basketball.inf
  3. Look for the section labeled [DefaultINIValues]. Under that find the line that reads MILESDIGITAL=(some number). Click the mouse cursor at the end of that line and hit the [Backspace] button until that number is complately erased.
  4. Type the number 2 so the line reads MILESDIGITAL=2.
  5. Click the File menu, then Exit. When asked if you want to save your changes, click Yes.

Download and install the patch

The patch fixes this issue. Please go to the downloads section for details on what the patch fixes and how to install it.

Disable 3rd party applications running in the background

To temporarily close any extra applications and services running in the background in Windows 95:
 
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.

    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:

     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button

Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.
 
Issue
Error: "Out of Heap"
Description  
Solution Download and install the patch

The patch fixes this issue. Please go to the downloads section for details on what the patch fixes and how to install it.
 
Issue
Error: "Illegal Globe Costume" when selecting a Coach
Description  
Solution The patch fixes this issue. Please go to the downloads section for details on what the patch fixes and how to install it.
 
Issue
Screen: Black screen (when starting the program)
Description  
Solution Disable 3rd party applications running in the background
To temporarily close any extra applications and services running in the background in Windows 95:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.

    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:

     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button

Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

Update the DirectX version on your system

To update DirectX:
  1. You go to http://www.microsoft.com/directx
  2. Look for a download link.
  3. Make sure to choose the appropriate download for your version of Windows.
  4. Follow the instructions on the Microsoft site for proper installation.

Update the sound drivers on your system

First determine what type of sound card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG
  4. Click OK. This will bring up the DirectX Diagnostic Tool
  5. When the tool finishes loading, click the Sound tab.

In the Device section, next to Name is the name of your device. You may want to write this down.
The Manufacturer is the company that manufactured your sound card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

If the problems persists, please click the Save All Information... button in the DirectX Diagnostic Tool, click No to the "Did this information help you" question below, and send the information in your response.

Update the video drivers on your system

To update your video drivers in Windows:

First determine what type of video card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.

In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

Make sure your system meets the program's system requirements

To check if your PC meets the minimum system requirements for the game:
  1. Click Start
  2. Click Run.
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool

This tool will give you hardware information about your system.
bulletProcessor: Shown on the System tab on the line labeled Processor
bulletOperating System or Windows Version: Shown on the System tab on the line labeled Operating System
bulletSystem Memory or RAM: Shown on the System tab on the line labeled Memory
bulletVideo Card: Shown on the Display tab on the line labeled Name
bulletVideo Memory: Shown on the Display tab on the line labeled Approx. Total Memory

To check your hard drive space:

  1. Double-click the My Computer icon on your desktop. If the icon is not on your desktop, click Start->My Computer.
  2. Hold down the Alt key on the keyboard and double-click the hard drive icon. The General tab will show a pie chart representing the used and free space of your hard drive.

You may want to write this information down for future reference. Now that you have determined the hardware information for your system, check it against the System Requirements.

If you do not meet the system requirements for a program, Atari cannot offer support for the program on your system.

 
Issue
In program: Unexpected Exit
Description  
Solution Disable 3rd party applications running in the background
To temporarily close any extra applications and services running in the background in Windows 95:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.

    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:

     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button

Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

Update the sound drivers on your system

First determine what type of sound card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG
  4. Click OK. This will bring up the DirectX Diagnostic Tool
  5. When the tool finishes loading, click the Sound tab.

In the Device section, next to Name is the name of your device. You may want to write this down.
The Manufacturer is the company that manufactured your sound card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

If the problems persists, please click the Save All Information... button in the DirectX Diagnostic Tool, click No to the "Did this information help you" question below, and send the information in your response.

Update the video drivers on your system

To update your video drivers in Windows:

First determine what type of video card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.

In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

Make sure your system meets the program's system requirements

To check if your PC meets the minimum system requirements for the game:
  1. Click Start
  2. Click Run.
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool

This tool will give you hardware information about your system.
bulletProcessor: Shown on the System tab on the line labeled Processor
bulletOperating System or Windows Version: Shown on the System tab on the line labeled Operating System
bulletSystem Memory or RAM: Shown on the System tab on the line labeled Memory
bulletVideo Card: Shown on the Display tab on the line labeled Name
bulletVideo Memory: Shown on the Display tab on the line labeled Approx. Total Memory

To check your hard drive space:

  1. Double-click the My Computer icon on your desktop. If the icon is not on your desktop, click Start->My Computer.
  2. Hold down the Alt key on the keyboard and double-click the hard drive icon. The General tab will show a pie chart representing the used and free space of your hard drive.

You may want to write this information down for future reference. Now that you have determined the hardware information for your system, check it against the System Requirements.

If you do not meet the system requirements for a program, Atari cannot offer support for the program on your system.

 
Issue
Info: Why do I play against the same team multiple times in playoffs?
Description
Solution Playoffs consist of a multiple games against same team

In the playoffs, you play a series of games against a team, not just one, and the team who wins the most games in that series gets to advance to the next round.
 
Issue
How to: Unlocking extra courts
Description  
Solution Unlock levels
As each round of the playoffs is won, that court becomes unlocked for Single Game and Pickup Game modes. (They are not, however, available for season play.) If the finals are won, both Humongous Memorial and The Barn become available. This occurs for all coaches on your system.

Modify the basketball.ini file to manually unlock courts

If for some reason these are not unlocking, they can be unlocked manually by editing the BASKETBALL.INI file in the folder the game was installed to, by default C:\HEGAMES\Basketball:
  1. Navigate to the folder in which you installed the game. (By default this is C:\HEGAMES\Basketball).
  2. Double-click the file that says Basketball.inf
  3. Look for the section labeled [Basketball]. Underneath that heading, add one (AND ONLY ONE!) of the following lines:
    bulletPlayoffCourts=1 to unlock Memorial High School Gym
    bulletPlayoffCourts=2 to ALSO unlock Tech State University
    bulletPlayoffCourts=3 to ALSO unlock Humongous Memorial and Old McAuliffe's Barn
  4. Click the File menu, then Exit. When asked if you want to save your changes, click Yes.
 
Issue
In program: Playoff gaames don't resume from save point
Description  
Solution Playoffs always start at beginning of game

When saving during the playoff games, it does not resume mid-game like non-playoff games. Instead, it starts at the beginning of the playoff game.

 
Issue
In program: Ice cream is coming out of the players heads
Description  
Solution Ice cream is a freeze bomb power-up

It's the Freeze Bomb. It's a special power. Refer to the game manual to see how the Powerups work.

 
Issue
Info: Which pro players are in this game?
Description  
Solution Pro players list

Lisa Leslie (WNBA) of the Los Angeles Sparks and Kevin Garnett (NBA) of the Minnesota Timber Wolves are featured in Backyard Basketball.
 
Issue
How to: Unlocking custom players
Description  
Solution Unlock custom players

When entering a name for a custom player, simply type in "Barry Dejay" and he'll show up to play. Or, type in "Lemon Boy" and Thor Herring shows up. Both Thor and Barry are maxed out in all their stats.

NOTE: It's not necessary to win the championship to unlock these guys - that's just when the hint shows up in the credits.
 
Issue
How to: Dunking the ball
Description  
Solution Dunks randomly generated

This seems to be random. Generally running up to the hoop and shooting gives a chance to dunk the ball. If you perform 3 defensive stops, you might get a dunk powerup that makes all shots slam dunks for a time.
 
Issue
Error: "D3Dx.dll Missing"
Description
You may need to reinstall DirectX from the game CD or from Microsoft’s website, or update Microsoft's Media Player.
Solution Reinstall DirectX from the game CD
Notices
 
bulletIf possible, it is always best to get the latest version of DirectX for your system directly from Microsoft's DirectX Site.
bulletIf a product has a user installable version of DirectX on the CD, specific instructions on how to install it are generally included with the install instructions located on our FAQ for the product. If they are not there, the below may be able to help.

To reinstall DirectX from the game CD in Windows:
 

  1. Make sure the game CD is in the CDROM drive.
  2. Double-click the My Computer icon on your desktop. If the icon is not on your desktop, click Start then My Computer.
  3. Find the icon for the CDROM drive. It will usually have the game name and icon. Right-click this icon, then click Open.
  4. Look for a folder named DirectX, DX8 or something similar. Double-click this folder.
  5. Double-click DXSETUP.EXE. It may only show up as DXSETUP, but it will have an icon of a computer with a blue screen.
  6. Click Reinstall DirectX.

Note: Keep in mind that the latest version of DirectX that can be installed on Windows 95 is DirectX 8.0a and Windows NT will only support up to DirectX 3.

Update the DirectX version on your system

To update DirectX:
  1. You go to http://www.microsoft.com/directx
  2. Look for a download link.
  3. Make sure to choose the appropriate download for your version of Windows.
  4. Follow the instructions on the Microsoft site for proper installation.

Update Windows Media Player

  1. Go to Microsoft's Windows Media Player Downloads page
  2. Follow the instructions given there to get and install the correct latest version of Windows Media Player for your operating system
 
Issue
Error: "Out of Array"
Description  
Solution
This game operates in 16-bit color mode. If your computer's display is not set to 16-bit color, then the game will attempt to switch to this mode at launch. If the game cannot make this change automatically, this error can result.
Change desktop color depth to 16-bit
 
  1. Close any open windows.
  2. Right-click on a blank area of your desktop.
  3. Select Properties.
  4. In the window that comes up, select the Settings tab.
  5. Change the Color Depth to 16-bit. (it may read Color Density)
  6. Click OK.
  7. Restart the computer if prompted.
 
Issue
In program: Lock up
Description  
Solution Disable 3rd party applications running in the background
To temporarily close any extra applications and services running in the background in Windows 95:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.

    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:

     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button

Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

Update the sound drivers on your system

First determine what type of sound card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG
  4. Click OK. This will bring up the DirectX Diagnostic Tool
  5. When the tool finishes loading, click the Sound tab.

In the Device section, next to Name is the name of your device. You may want to write this down.
The Manufacturer is the company that manufactured your sound card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

If the problems persists, please click the Save All Information... button in the DirectX Diagnostic Tool, click No to the "Did this information help you" question below, and send the information in your response.

Update the video drivers on your system

To update your video drivers in Windows:

First determine what type of video card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.

In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

Make sure your system meets the program's system requirements

To check if your PC meets the minimum system requirements for the game:
  1. Click Start
  2. Click Run.
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool

This tool will give you hardware information about your system.
bulletProcessor: Shown on the System tab on the line labeled Processor
bulletOperating System or Windows Version: Shown on the System tab on the line labeled Operating System
bulletSystem Memory or RAM: Shown on the System tab on the line labeled Memory
bulletVideo Card: Shown on the Display tab on the line labeled Name
bulletVideo Memory: Shown on the Display tab on the line labeled Approx. Total Memory

To check your hard drive space:

  1. Double-click the My Computer icon on your desktop. If the icon is not on your desktop, click Start->My Computer.
  2. Hold down the Alt key on the keyboard and double-click the hard drive icon. The General tab will show a pie chart representing the used and free space of your hard drive.

You may want to write this information down for future reference. Now that you have determined the hardware information for your system, check it against the System Requirements.

If you do not meet the system requirements for a program, Atari cannot offer support for the program on your system.

 
 
Issue
Error: Disc read errors
Description  
Solution
This can occur if the CD has become dirty or damaged.

Clean the CD

Take a look at the under side of the CD and inspect for any fingerprints, dust, etc. If the CD does look dirty try cleaning via one of the following:
 
bulletUse a CD cleaning kit (available at most computer stores)
bulletWash it with lukewarm water and mild dish soap solution. Rinse it completely, and then dry it with a soft cotton cloth (or anything that won't scratch the CD or leave debris). Once the CD is dry, try the game again.
Notice: If you do this, Make sure that you do not scratch the CD or put it into your system while still wet or damage may result.
 
Issue
How to: Setting up a multi-player game (Hot seat - many users taking turns on one computer)
Description  
Solution Set up hotseat game

To set controls for 2 players:
 
  1. From the Main Menu, click on Single Game.
  2. Click the Right Arrow to go to the next screen

Here you can see what controls are selected, and change them easily by clicking the left and right arrows beneath each one.

 
Issue
In program: Poor performance
Description  
Solution Disable 3rd party applications running in the background

To temporarily close any extra applications and services running in the background in Windows 95:
 
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.

    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:

     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button

Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

Update the sound drivers on your system

First determine what type of sound card you have. To do this:
 
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG
  4. Click OK. This will bring up the DirectX Diagnostic Tool
  5. When the tool finishes loading, click the Sound tab.

In the Device section, next to Name is the name of your device. You may want to write this down.
The Manufacturer is the company that manufactured your sound card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

If the problems persists, please click the Save All Information... button in the DirectX Diagnostic Tool, click No to the "Did this information help you" question below, and send the information in your response.

Update the video drivers on your system

To update your video drivers in Windows:

First determine what type of video card you have. To do this:
 
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.

In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

Make more hard drive space available

To free up hard drive space in Windows 95 remove any programs that you don't use. To do this:
 
  1. Click Start, Settings then Control Panel.
  2. In the control panel, click Add/Remove Programs. This will show you a list of programs that can be uninstalled and how much space they are using.
  3. Click any programs that can be removed, the click the Add/Remove button and follow the onscreen prompts. If you are unsure if a program is needed or not, contact the software manufacturer.
 
Issue
Error: "Cannot open sputum engine"
Description  
Solution Clean the CD
 
Take a look at the under side of the CD and inspect for any fingerprints, dust, etc. If the CD does look dirty try cleaning via one of the following:
 
bulletUse a CD cleaning kit (available at most computer stores)
bulletWash it with lukewarm water and mild dish soap solution. Rinse it completely, and then dry it with a soft cotton cloth (or anything that won't scratch the CD or leave debris). Once the CD is dry, try the game again.
Notice: If you do this, Make sure that you do not scratch the CD or put it into your system while still wet or damage may result.
 
Issue
Error: "Cannot locate resource.dll" when starting the program
Description  
Solution Delete the hegames.ini file

The initialization file is probably corrupted. To clear the contents of hegames.ini:
 
  1. Click Start
  2. Click Run
  3. In the box type hegames.ini and click OK
  4. In the Notepad window, click the Edit menu, then click Select All. This should highlight all of the text.
  5. Hit the Backspace key on your keyboard. This will delete the contents.
  6. Click File then Save.
  7. Click File then Exit
 
Issue
Error: "Cannot print or produce image" when using the program
Description  
Solution Update the video drivers on your system
To update your video drivers in Windows:

First determine what type of video card you have. To do this:
 
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.

In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

Download and install the patch

The patch fixes this issue. Please go to the downloads section for details on what the patch fixes and how to install it.

Disable 3rd party applications running in the background

To temporarily close any extra applications and services running in the background in Windows 95:
 
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.

    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:

     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button

Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.
 
Issue
Error: "Failed to initialize Miles SoundSystem" when starting the program
Description  
Solution Check the Multimedia Properties on your system
To check multimedia properties in Windows 95:
 
  1. Click Start.
  2. Click Settings.
  3. Click Control Panel.
  4. Double-click the Multimedia icon.
  5. Click the Audio tab.
  6. Make sure that the Preferred Device listed under Playback reflects your actual soundcard. Make sure it is not set to Game Compatible Device. If you have multiple options, you may want to try the game with each one.
  7. Put a check next to Use only preferred devices
  8. Click OK.

Modify the basketball.inf file to disable Miles Digital

  1. Navigate to the folder in which you installed the game. (By default this is C:\HEGAMES\Basketball).
  2. Double-click the file that says Basketball.inf
  3. Look for the section labeled [DefaultINIValues]. Under that find the line that reads MILESDIGITAL=(some number). Click the mouse cursor at the end of that line and hit the [Backspace] button until that number is complately erased.
  4. Type the number 2 so the line reads MILESDIGITAL=2.
  5. Click the File menu, then Exit. When asked if you want to save your changes, click Yes.

Download and install the patch

The patch fixes this issue. Please go to the downloads section for details on what the patch fixes and how to install it.
 
Issue
Error: "GETGLOBADDRILLEGALGLOBCOSTUME#" while using the program
Description  
Solution The patch fixes this issue. Please go to the downloads section for details on what the patch fixes and how to install it.
 
Issue
Error: "Internal error (X, X)" when s