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Children’s Encyclopedia FAQs - Downloads - System Requirements

The Essential Multimedia Encyclopedia for Children!

Children’s Encyclopedia promotes learning by stimulating children's natural desire to explore. Far more than just a collection of information, Children’s Encyclopedia is an absorbing interactive experience that will set your child on a path of lifelong learning.

KEY FEATURES:

	5 Main Subject Areas: Nature, History, Geography, Science and Culture
	Over 650,000 Words
	Over 5,000 Screenshots and Pop-ups Over 100 Digital Maps
	Over 100 Videos and Animations

FAQs

	"The sound drivers have not been installed properly" or "The sound driver is unable to operate the sound hardware correctly". Applicable to Windows XP only.
	I receive an "Invalid Page Fault in module MSVCRT40.DLL" when running the program.
	In Windows XP some of the text appears to be overwritten, or missing when the passage is spoken.
	On Windows XP I receive a message when installing the program telling me the program is not supported on this operating system.
	Sound Decompression Software not installed properly. Applicable to Windows XP only.
	The Look Inside lever is inactive. Or, the Rotate function is inactive.
	The Text to Speech (narration) on DK Eyewitness Childrens Encyclopedia does not work.
	The text-to-speech function stutters - speech is broken up and generally unintelligible.

Issue	"The sound drivers have not been installed properly" or "The sound driver is unable to operate the sound hardware correctly". Applicable to Windows XP only.
Description
Solution	This problem occurred with the introduction of XP Service Pack 1 (SP1). This is also applicable to later versions of Windows XP including Service Pack 2. We have created a patch to fix the problem. (DKSP1.exe)

Issue	I receive an "Invalid Page Fault in module MSVCRT40.DLL" when running the program.
Description
Solution	This is either incorrect display settings, or outdated video drivers. To check Display Settings and verify that the Monitor is specified, follow these steps: Click on START Click on SETTINGS Click on CONTROL PANEL Double-click on the DISPLAY icon to open the Display Properties. Click on the SETTINGS tab. Confirm Colour and Screen Size settings are correct for program requirements. Click on the ADVANCED button (Win98) or ADVANCED PROPERTIES button (Win95). Click on the MONITOR tab. Verify the monitor is specified by brand and model. If it is set to "Unknown Monitor", set it to "Super VGA 1024x768 @75 Hertz" (may not have the 75 Hz option) found under "Standard Display Types" at the top of the list. If this does not work, try going to your monitor vendor's web site and downloading the latest drivers for your monitor. Restart your computer

Issue	In Windows XP some of the text appears to be overwritten, or missing when the passage is spoken.
Description
Solution	The problem lies with the DK Fonts. You need to copy all the fonts on the DK CD-ROM. Double click my computer and right click on the CD-ROM drive and select Explore Navigate to the folder \dkcode\fonts and select all the fonts in this directory, the select copy from the edit menu Close that Window Double click my computer, and double click on the C Drive Then navigate to \windows\fonts Then select Edit, Paste, overwrite the files if necessary

Issue	On Windows XP I receive a message when installing the program telling me the program is not supported on this operating system.
Description
Solution	This program was released before Windows XP so the installation program therefore does not recognise it. We have created a patch to make this program XP compatible. (SP1fix.exe)

Issue	Sound Decompression Software not installed properly. Applicable to Windows XP only.
Description
Solution	This problem occurred with the introduction of XP Service Pack 1 (SP1). This is also applicable to later versions of Windows XP including Service Pack 2. We have created a patch to fix the problem. (DKSP1.exe)

Issue	The Look Inside lever is inactive. Or, the Rotate function is inactive.
Description
Solution	The Look inside lever (and the Rotate) function is part of the Style of the page. The page appears in other topics with different content. Some content has the functionality to look inside e.g. "Investigate an Elephant" If numbers beside the Lever are red then the function is active.

Issue	The Text to Speech (narration) on DK Eyewitness Childrens Encyclopedia does not work.
Description
Solution	This is caused by "Bonsai Buddy" using the same text-to-voice codec as this product, and therefore causing a conflict. Close Bonsai Buddy, if you are unsure how to do this please follow these steps: Hold down the ALT and CTRL keys on your keyboard, and press DEL once. The "Close Program" box will pop up. Find the entry entitled "Bonsai Buddy" in the list and click on it Click "End task" (Click end task again if required). Please note that you have not deleted Bonsai Buddy and you may launch the program again in the usual way.

Issue	The text-to-speech function stutters - speech is broken up and generally unintelligible.
Description
Solution	You will need to ensure that the Full Duplex option is ticked on the sound card Settings tab. 1. Right-click on MY COMPUTER, then click on PROPERTIES. 2. Click on the DEVICE MANAGER tab, then click on SOUND, VIDEO AND GAME CONTROLLERS. 3. Double-click the first Soundblaster device listed, then click on the SETTINGS tab. 4. Ensure that there is a tick next to FULL DUPLEX, then click on APPLY. 5. Exit the DEVICE MANAGER and retry the product.

Downloads

DKSP1.exe (662 kb)

SP1fix.exe (394 kb)

System Requirements

	Win
	Platform:		Windows® 98, NT, Me, 2000, XP
	CPU:		Pentium® 75 MHz or faster
	Hard Disk:		40MB
	RAM:		16MB
	CD-ROM:		4X
	Monitor:		800x600 monitor, 16-bit color
	Sound Card:		16-bit sound card loudspeaker or headphones
	Optional:		none
	Other:		Mouse, Speakers

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