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Carmen Sandiego Junior Detective
FAQs - Downloads - System Requirements
 		 Carmen Sandiego Junior Detective
 
 
 
Specially designed for younger children, this game features activities junior detectives will love.

Children develop memory and matching skills, gain familiarity with maps and symbols, and learn to piece together clues to solve a mystery. So come on, we need your child's help to catch Carmen!

 
 
FAQs
bullet Font Displays as Symbols or Garbage
bullet Shadow Caused a Segment Load Failure
bullet Freezing when Clicking the Travel Button
bullet Freezing at the Grass Hut (DOS Version)
bullet No Sound After Using Software
bullet Blank Error Box with Yellow Exclamation Mark
bullet Waveform Device Is Busy
bullet Waveform Sound Device Failed to Respond.
bullet Screen Flashes or Corrupt Display
bulletHow to Remove a Name
bullet How to Access Options
bullet256 Colors Required
bullet Auto-Installation Does Not Begin
bullet Display Settings/Driver in Windows 3.1
bulletCD Is Not Recognized
bullet Incompatible Version of the RPC Stub
 
Issue Font Displays as Symbols or Garbage
Description  
Solution While using the program, the fonts appear as symbols or appear garbled. Some versions of Monotype Sorts will cause our program to display its fonts as symbols or garbage. You will need to remove the Monotype Sorts font to resolve this issue.
 
  1. Click on Start, choose Settings and Control Panel.
     
  2. In the Control Panel, double-click on the Fonts icon.
     
  3. When the Fonts window opens up, locate the Monotype Sorts font.
     
  4. Click one time with the right mouse button on the icon for Monotype Sorts.
     
  5. Choose Delete from the list of options. This will remove the font.
  6. Try the program. The issue should now be resolved.
 
Issue Shadow Caused a Segment Load Failure
Description  
Solution The message,SHADOW caused a segment load failure, appears when trying to launch or install the program. You will receive this message if you try installing the program from DOS.
NOTE: Before closing any background program, consult the computer manufacturer to identify which programs need to remain running.

 
  1. Verify that no programs are running in the background. To do this, press and hold down the CTRL and ALT keys at the same time. While these keys are being pressed, tap the DELETE key once.
     
  2. Release the CTRL and ALT keys. A Close Program window will open. (In it appears a listing of all of the programs currently running on the system. For any installation using Windows® 95 or Windows® 98, two programs must remain active: EXPLORER and SYSTRAY.)
     
  3. Start at the top of the Close Program listing and highlight a program by clicking on it once.
     
  4. Click the End Task button in the lower left corner of the Close Program window. (Do not click the Shut Down button, as it will shut down the computer. This will start all programs that have been closed, requiring that the procedure be repeated from the beginning.) As a safety feature, only one program can be closed at time. The Close Program window will close each time the End Task button is selected. To continue, repeat Step 1 to reopen the Close Program window.

    NOTE: Most programs will close with a single End Task action. Some programs, however, will require that the End Task button be selected again. If a message appears indicating that the program is not responding, click End Task again and proceed.

     
  5. When only EXPLORER and SYSTRAY are showing in the Close Program window, click the Cancel button.
     
  6. Insert the Print Shop® 11 Installation CD into the CD-ROM drive and begin the installation.
     
  7. Follow the prompts to complete the installation of Print Shop® 11.
NOTE: If the auto install does not begin, continue with the following steps:
  1. Click Start and select Run. The Run dialog box will open.
     
  2. Type X:\SETUP.EXE in the Open: field, where the X represents the letter drive of the CD-ROM drive.
     
  3. Click OK. The installation of Carmen SandiegoJunior Detective Edition® should begin.
     
  4. Follow the prompts to complete the installation.
 
Issue Freezing when Clicking the Travel Button
Description  
Solution While clicking on the Travel button, Carmen Sandiego Junior Detective Edition® may freeze or lock up. This is a known issue with the program and older video card drivers. Contact either your video card manufacturer or your computer manufacturer for assistance in obtaining the most current video drivers.
 
Issue Freezing at the Grass Hut (DOS Version)
Description  
Solution While playing Carmen Sandiego, the program locks up at the grass hut. When the program reaches this particular part of the introduction, a Interrupt Request Conflict results because of a possible mismatch of settings in the setup of the program.

Check the settings for the sound card and for the program to make sure they match. To do this:

 
  1. From the C:\ prompt type SET and press enter.
     
  2. Look for the BLASTER= line and write down what it equals. You
    should see something like the following:
    BLASTER=A220 I5 D1
    H5 P330 T6


     
  3. From the Carmen directory (either DELUXE or WORLD)type SETUP and press enter.
     
  4. Highlight Sound Device and press enter.
     
  5. Highlight Sound Blaster Pro and press enter.
     
  6. Set the I/O port to equal the value for A (220 in the above example).
     
  7. Set the IRQ to equal the value for I (5 in above example).
     
  8. Set the DMA Channel to equal the value for D (1 in above example).
     
  9. Set the Music Synthesizer to Sound Blaster Pro.
     
  10. Exit setup and run the program.
 
Issue No Sound After Using Software
Description  
Solution After running the Carmen Sandiego Junior Detective Edition®, you may not be able to hear sound for other software applications. The issue is due to the program adjusting the wave volume control on certain systems. These are the instructions to hear sound again in other software by adjusting the Wave volume control.
  1. Click on Start, select Programs, choose Accessories, and then select Multimedia (Windows® 95) or Entertainment. (Windows® 98).
     
  2. Select Volume Control.
     
  3. Locate the Wave volume slider control.
     
  4. Raise the Wave volume slider bar at least halfway.
     
  5. Close the Volume Control.
 
Issue Blank Error Box with Yellow Exclamation Mark
Description  
Solution When starting Carmen Sandiego Junior Detective Edition®, a blank error box appears with a yellow exclamation mark and the option to click OK. Incorrect Display settings cause this issue. Carmen Sandiego Junior Detective Edition® requires the Colors or Color Palette (Windows® 95) setting to be 256 Colors. Changing the Colors (or Color Palette) to 256 Colors should resolve this issue. For Windows® 95/98, follow the procedure below to change the Colors (or Color Palette) setting to 256 Colors. For Windows® XP, follow the procedure under the Windows® XP heading to change the compatibility.

Windows® 95/98
 
  1. Click Start, select Settings and click Control Panel. The Control Panel will open.
     
  2. Double-click the Display icon. The Display Properties window will appear.
     
  3. Click the Settings tab.
     
  4. Click the down arrow under Colors (Windows® 98) or Color Palette (Windows® 95) and choose 256 Colors.
     
  5. Click Apply and click OK.

    NOTE: Click Yes if asked: "Do you want to restart the computer?" If the 256 Colors setting is not available or difficulty is experienced, contact the computer manufacturer for assistance.

     
  6. Close all open windows and launch Carmen Sandiego Junior Detective Edition®. The issue should be resolved.
Windows® XP
  1. Close all open programs and windows and return to the desktop.
     
  2. Right-click the Carmen Sandiego Junior Detective Edition® shortcut icon and select Properties from the menu that appears. Opening the Properties window is also possible using the Start menu in the following manner:
  1. Click Start and select All Programs.
     
  2. Choose Broderbund Software. All programs in the Broderbund Software group will appear.
     
  3. Right-click Carmen Sandiego Junior Detective Edition and left-click Properties from the menu that appears. The Carmen Sandiego Junior Detective Edition Properties will appear.
  1. Click the Compatibility tab at the top.
     
  2. Click once in the empty box to the left of "Run in 256 colors."
     
  3. Click Apply and click OK.
     
  4. Launch and run the program. The issue should be resolved.
 
Issue Waveform Device Is Busy
Description  
Solution While starting Carmen Sandiego Junior Detective Edition®, a message may appear as "Waveform device is busy." These are the instructions for resolving the issue.
  1. Click Start, select Settings, and then click Control Panels.
     
  2. Double-click Multimedia.
     
  3. Make certain that the Preferred Device line does not refer to "Wave Device for Voice Modem." If this is the setting, click the down arrow and then select a different sound setting.
     
  4. Click the MIDI tab.
     
  5. Ensure that the Single Instrument line is set to a driver that refers to Synthesizer, FM Synthesis, or MPU-401 Compatible device. Choose one of these if the line reads otherwise. (Do not select one that refers to External MIDI.)
     
  6. Click Apply and then restart the program.
     
  7. If this does not resolve the issue, set the Custom Configuration channels to the same setting as Single Instrument.
     
  8. Click Custom configuration and then click the Configure button.
     
  9. Click Channel 1 and then click the Change button.
     
  10. Click the down arrow on the Instrument line and select the same driver as you selected for Single Instrument.
     
  11. Repeat this for Channels 2-10 and 13-16.
     
  12. Click OK then click Apply.
     
  13. Run Carmen Sandiego Junior Detective Edition® again.
     
  14. If the issue persists, try another driver.
 
Issue Waveform Sound Device Failed to Respond.
Description  
Solution While starting Carmen Sandiego Junior Detective Edition®, a message may appear as "Waveform sound device failed to respond." These are the instructions for resolving the issue.
  1. Click Start, select Settings, and then click Control Panels.
     
  2. Double-click Multimedia.
     
  3. Make certain that the Preferred Device line does not refer to "Wave Device for Voice Modem." If this is the setting, click the down arrow and then select a different sound setting.
     
  4. Click the MIDI tab.
     
  5. Ensure that the Single Instrument line is set to a driver that refers to either Synthesizer, FM Synthesis, or MPU-401 Compatible device. Choose one of these if the line reads otherwise. (Do not select one that refers to External MIDI.)
     
  6. Click Apply and then restart the program.
     
  7. If this does not resolve the issue, set the Custom Configuration channels to the same setting as Single Instrument.
     
  8. Click Custom configuration and then click the Configure button.
     
  9. Click Channel 1 and then click the Change button.
     
  10. Click the down arrow on the Instrument line and select the same driver as you selected for Single Instrument.
     
  11. Repeat this for Channels 2-10 and 13-16.
     
  12. Click OK then click Apply.
     
  13. Run Carmen Sandiego Junior Detective Edition® again.
     
  14. If the issue persists, try another driver.
 
Issue Screen Flashes or Corrupt Display
Description  
Solution The screen flashes during transitions or other corrupt display symptoms. This may be caused by an incompatibility with a background application from a recent Macromedia Shockwave installation. The background application is called "Shockwave Remote". To correct the video corruption, remove the "Shockwave Init" shortcut from the Startup folder and then restart the machine.
 

     
  1. Click on Start, then Settings, and then Taskbar & Start Menu.
     
  2. Click the Start Menu Programs tab.
     
  3. Click the Remove button.
     
  4. Double-click the Startup folder.
     
  5. Select the Shockwave Init shortcut icon.
     
  6. Click the Remove button.
     
  7. Restart your computer.
     

This TSR controls the Shockwave Remote Control Panel. In the future, the remote control can be activated from the Start menu by selecting Shockwave, then Shockwave Remote.
 
Issue How to Remove a Name
Description  
Solution How to remove a name from the sign-in screen.
  1. Press and hold CTRLon the keyboard.
     
  2. Press D on the keyboard and release both keys.
     
  3. Click the name to remove.
 
Issue How to Access Options
Description  
Solution How to access the program options while using Carmen Sandiego Junior Detective. Press CTRL+Q on the computer keyboard to access the options at any time in the game.
 
Issue 256 Colors Required
Description  
Solution Carmen Sandiego Junior Detective Edition® will display correctly only with PC colors set to 256 Colors. View the remainder of this technical note for more information. Follow the procedure below to change the Colors to 256.
 
  1. Click Start, choose Settings, and then click Control Panel.
     
  2. Double-click the Display icon. The Display Properties window will appear.
     
  3. Click the Settings tab.
     
  4. Click the drop-down menu under Colors (Windows® 98) or Color Palette (Windows® 95) and choose 256 Colors.
     
  5. Click Apply.
     
  6. Choose "Yes" if asked, "Do you want to restart the computer?"

Note: If you experience difficulty switching to 256 Colors, contact your computer manufacturer for assistance.
 
Issue Auto-Installation Does Not Begin
Description  
Solution After inserting the Carmen Sandiego Junior Detective Edition® CD into the CD-ROM drive, the Auto-Run feature of the computer does not start the installation. Installing the program manually will resolve the issue. Follow the steps below to complete a manual installation of the program.

     
  1. Verify that the proper CD is inserted into the CD-ROM drive.
     
  2. Click Start and select Run. The Run dialog box will open.
     
  3. Type X:\SETUP.EXE in the Open: field. (Replace the X with the letter that identifies your CD-ROM drive.)
     
  4. Click OK. The installation of the program should begin.
     
  5. Follow the prompts to complete the installation.
 
Issue Display Settings/Driver in Windows 3.1
Description  
Solution How to adjust display settings in Windows 3.1 and check the video driver. DISPLAY SETTINGS IN WINDOWS 3.X


How to Check Video Driver
  1. Double click the MAIN program group.
     
  2. Double click the WINDOWS SETUP icon.
     
  3. To the right of the DISPLAY listing, make a note of the current display driver.




How to Change the Display Settings to SVGA 256 COLOR
  1. Double click the MAIN program group.
     
  2. Double click the WINDOWS SETUP icon.
     
  3. To the right of the DISPLAY lising make a note of the current display driver.
     
  4. Click options on the menu at the top of the panel.
     
  5. Select CHANGE SYSTEM SETTINGS.
     
  6. In the DISPLAY box try to select a driver from your video card manufacturer (noted above) that is closest to SVGA 640 by 480 256 color. If you have a choice for SF or LF, choose SF for small fonts. If you do not see a listing from the video card manufacturer, select the "plain" SUPER VGA 640 by 480 256 COLOR driver.
     
  7. Press the current button to use currently installed driver.
     
  8. Click the RESTART WINDOWS button when prompted.




WARNING: If your system does not support the video driver that you selected, the system may not boot into Windows, and you may need your original driver restored.
 
  1. From the DOS prompt type CD WINDOWS or CD\WINDOWS then ENTER.
     
  2. Type SETUP and then press ENTER.
     
  3. Using the Up or Down arrow keys, highlight the Display line and press ENTER.
     
  4. Select the original display driver you made a note of above and press ENTER.
     
  5. Press ENTER to accept this list.
     
  6. Press ENTER to keep the currently installed driver.
     
  7. Type WIN at the C:\WINDOWS prompt to return to Windows.
     

If you still experience difficulty booting into Windows, repeat the procedure above and select the VGA driver.

We recommend that you consult with your computer and video card manufacturer to obtain an SVGA 256 COLOR compatible driver for your system.
 
Issue CD Is Not Recognized
Description  
Solution After inserting the CD into the CD-ROM drive when prompted, the CD is not recognized. Any number of the following conditions may cause this issue: wrong CD is being used, CD needs cleaned, CD-ROM drive settings require changes, or the CD-ROM driver is corrupted, outdated, or the wrong one. By completing the procedures that follow, the CD-Read issue may be resolved. Begin with item one and proceed through the list.
 
  1. Verify that the correct CD is being used when prompted to insert the disc.
     
  2. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the disc. Using your fingertips and warm water, gently rub the soap on the disc in a circular motion. Rinse the disc thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
     
  3. Change the Read Ahead setting in the following manner:
  1. Return to the desktop and right click on the My Computer icon.
     
  2. Select Properties from the menu that appears and click on the Performance tab in the Systems Properties window.
     
  3. Click the File System button and click the CD-ROM tab.
     
  4. Locate Optimize Access Pattern For:.
     
  5. Click the arrow to the right of the information field and select the No Read Ahead option.
     
  6. Restart Windows®.
  1. Verify that the computer is utilizing a 32-bit file system. In the Systems Properties window (found in Step 3 above), click the Performance tab. Verify that the File System reads 32-bit. (If it reads anything else, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)
     
  1. Verify that the most current version of the driver for the CD-ROM drive is being used. Contact the computer manufacturer for additional information.
     
  2. Try to use a different disc in the CD-ROM drive to see if it can be read.
     
  3. If possible, insert the CD that is not being recognized into the CD-ROM drive of another computer to see if the issue remains.
 
Issue Incompatible Version of the RPC Stub
Description  
Solution When attempting to install the program, the message "Error 0x90070725 Incompatible version of the RPC stub" appears. An incorrect version of the OLEAUT32.DLL file in the System folder causes this issue. Downloading and installing the correct version of the OLEAUT32.DLL file should resolve the issue. Consult this technical note for additional instructions. Contact Microsoft®, or visit http://support.microsoft.com and search for Knowledge Base Article Number: Q259737 to resolve this issue.
 
 
Downloads
 
 
System Requirements
 
  Mac
Platform:   System 7.0.1 or higher
CPU: 25MHz 68030 processor or faster
Hard Disk: 1 MB hard disk space required
RAM: 5 MB RAM required, 3.5 MB RAM free; 8MB RAM recommended
CD-ROM: 2X CD-ROM required
Monitor: 256 colors
Sound Card: yes
Optional:  
Other: Mouse, Speakers
Win
Platform:   Windows® 3.1/95/98
CPU: 386 DX/33 MHz or faster
Hard Disk: 1 MB hard disk space required
RAM: 4 MB RAM required for Windows® 3.1; 8 MB RAM required for Windows® 95/98
CD-ROM: 2X CD-ROM required
Monitor: SVGA 640x480, 256 Colors
Sound Card: Win-compatible
Optional:
Other: Mouse, Speakers



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Last modified:03/27/2008