1. Click Start, choose Settings and then click Control Panel.
2. Double-click the Display icon.
3. In the new window, click the Settings tab.
4. Click the drop-down menu under Colors (Windows® 98) or Color Palette (Windows® 95)and choose 256 Colors.
5. Click Apply.
6. Choose Yes if asked, "Do you want to restart the computer?"
7. Run Clue Finders™ 4th Grade Adventures 2.1 and the issue should be resolved

1. Verify that the proper CD is inserted into the CD-ROM drive.
2. Click Start and select Run. The Run dialog box will open.
3. Type X:\SETUP.EXE in the Open: field. (Replace the X with the letter that identifies your CD-ROM drive.)
4. Click OK. The installation of the program should begin.
5. Follow the prompts to complete the installation

1. Make sure the customer's machine meets or exceeds the program's minimum system requirements.
2. Ensure that the Color Depth and Resolution are configured to match the display settings stated in the Minimum System Requirements. Do NOT set the resolution to 640x480 on a Windows 98 machine. 800x600 is acceptable for most of our programs, though it may not produce a full screen for the program.
3. Close TSRs. Use Ctrl+Alt+Delete to open Task Manager and close all applications except Explorer and Systray in ALL Windows platforms except Windows 98 or Windows 98SE, and Macintosh OS. In Windows 98 or Windows 98SE use MSCONFIG in the Run line and deselect all the items in the startup folder (Do NOT use MSCONFIG on a Compaq computer). In Mac OS configure the system to use minimum extensions.
4. After closing TSRs, uninstall and reinstall, this ensures a CLEAN INSTALL of the software.
5. Check the model, manufacturer, and properties of the CD-ROM drive. Configure the CD-ROM drive to Sync Data Transfer and set the Read Ahead Optimization to No Read-ahead. Also, ensure that the File System line under the Performance tab in System Properties says 32bit, and does not say Some drives are using MS-DOS compatibility mode

1. Verify that the correct CD is being used when prompted to insert the disc.
2. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the disc. Using your fingertips and warm water, gently rub the soap on the disc in a circular motion. Rinse the disc thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
3. Change the Read Ahead setting in the following manner:
   1. Return to the desktop and right click on the My Computer icon.
   2. Select Properties from the menu that appears and click on the Performance tab in the Systems Properties window.
   3. Click the File System button and click the CD-ROM tab.
   4. Locate Optimize Access Pattern For:.
   5. Click the arrow to the right of the information field and select the No Read Ahead option.
   6. Restart Windows®.
4. Verify that the computer is utilizing a 32-bit file system. In the Systems Properties window (found in Step 3 above), click the Performance tab. Verify that the File System reads 32-bit. (If it reads anything else, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)
5. Verify that the most current version of the driver for the CD-ROM drive is being used. Contact the computer manufacturer for additional information.
6. Try to use a different disc in the CD-ROM drive to see if it can be read.
7. If possible, insert the CD that is not being recognized into the CD-ROM drive of another computer to see if the issue remains

1. Restart the computer in Safe Mode:
   1. Restart your computer.
   2. Click OK and then hold down the CRL key until the Microsoft® Windows® 98 Startup Menu appears. (For some machines, you can use F8 instead of CTRL to bring up the Microsoft® Windows® 98 Startup Menu.)
   3. Enter the number for Safe Mode and then press Enter.
2. Click Start, choose Settings and then select Control Panel.
3. Double-click Add/Remove Programs.
4. Double-click DirectX® Drivers and then click the Restore Display Driver button. The original Video Driver will be restored.
5. Click Start and and then select Shutdown. Place the dot next to Restart the Computer and then click Yes.
6. When the system has restarted, Clue Finders™ 4th Grade Adventures 2.1.

1. Contact your sound/video card manufaturer to ensure that you have the most current drivers installed.
2. Once you have DirectX® certified drivers installed, Clue Finders™ should function properly.

1. Click Start, choose Settings and then select Control Panel.
2. Double-click System.
3. Click the Device Manager tab.
4. Double-click on CD-ROM.
5. Double-click the brand name of the CD-ROM that appears.
6. Click the Settings tab.
7. Options will appear in the center of the screen. Place a check next to Auto Insert Notification.
8. Click OK on this window and then OK on the next window.
9. Click Yes to restart the computer.
10. When the system has restarted, insert the Clue Finders™ CD-ROM into the drive. The program should now utilize the AutoRun feature.

Windows 95/98

1. Click Start. Choose Settings. Select Control Panel.
2. Click the tab labeled Settings.
3. Click the down arrow at the Color Palette and choose 256.
4. To the right of the color palette change the Display Area to 640x480.
5. Click Apply and OK.
6. Start program

1. Click Apple. Select Chooser.
2. In the bottom right side of the window ensure that INACTIVE is chosen.
3. Close the window and start Clue Finders™ 4th Grade Adventures