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ClueFinders® 5th Grade Adventures
FAQs - Downloads - System Requirements

ClueFinders 5th Grade Adventures (2 CDs)
 
 
A sudden tsunami has shipwrecked the ClueFinders on a volcanic island and Owen and Leslie have disappeared! Explore and learn the secrets of the island's castaways to solve the mystery. Build reading, geography, history, math and science skills on this perilous journey across the island, under the sea and into the volcano! Then, mastermind a brilliant rescue before the volcano blows!
bulletMATH & FRACTIONS -- Combine the fractions in this underwater cavern to reconnect the worm's air tubes!
bulletVOCABULARY -- Choose your words and letters carefully to cross safely over the catwalk!
bulletSCIENCE & CIRCUITRY -- Fix the mini-submarine's damaged circuits, then explore the ocean floor!
bulletGEOGRAPHY & MAPS -- There is only one safe path to the hidden CrypTiles. Chart your course carefully!
bullet LANGUAGE ARTS -- Transform the words to create the CrypTiles you need to solve the puzzle.
bullet READING & HISTORY -- Place the tales of the castaways in the correct order to tell a meaningful story.
FAQs
bullet256 Colors Required
bullet Auto-Installation Does Not Begin
bulletBasic Troubleshooting
bulletCan Not Find Assessment.BMP
bullet Cannot Locate the Silver Cryp-Tiles
bulletCD Is Not Recognized
bullet Cryp-Tiles Not showing on Fish within a Fish
bulletDefault Program Paths
bulletEPI Version
bullet"Not enough disk space" error during installation
Issue 256 Colors Required
Description
Solution
  1. Click Start, choose Settings and then click Control Panel.
  2. Double-click the Display icon.
  3. In the new window, select the Settings tab.
  4. Click the drop-down menu under Colors (Windows® 98) or Color Palette (Windows® 95), and then choose 256 Colors.
  5. Click Apply at the bottom right of the window.
  6. Choose Yes if asked, "Do you want to restart the computer?"
Issue Auto-Installation Does Not Begin
Description After inserting Clue Finders™ 5th Grade Adventures 1.1 CD into the CD-ROM drive, the Auto-Run feature of the computer does not start the installation. Installing the program manually will resolve the issue. The remainder of this technical note describes how to continue.
Solution Follow the steps below to complete a manual installation of the program.
  1. Verify that the proper CD is inserted into the CD-ROM drive.
  2. Click Start and select Run. The Run dialog box will open.
  3. Type X:\SETUP.EXE in the Open: field. (Replace the X with the letter that identifies your CD-ROM drive.)
  4. Click OK. The installation of the program should begin.
  5. Follow the prompts to complete the installation
Issue Basic Troubleshooting
Description
Solution Basic Troubleshooting
  1. Make sure the customer's machine meets or exceeds the program's minimum system requirements.
  2. Ensure that the Color Depth and Resolution are configured to match the display settings stated in the Minimum System Requirements. Do NOT set the resolution to 640x480 on a Windows 98 machine. 800x600 is acceptable for most of our programs, though it may not produce a full screen for the program.
  3. Close TSRs. Use Ctrl+Alt+Delete to open Task Manager and close all applications except Explorer and Systray in ALL Windows platforms except Windows 98 or Windows 98SE, and Macintosh OS. In Windows 98 or Windows 98SE use MSCONFIG in the Run line and deselect all the items in the startup folder (Do NOT use MSCONFIG on a Compaq computer). In Mac OS configure the system to use minimum extensions.
  4. After closing TSRs, uninstall and reinstall, this ensures a CLEAN INSTALL of the software.
  5. Check the model, manufacturer, and properties of the CD-ROM drive. Configure the CD-ROM drive to Sync Data Transfer and set the Read Ahead Optimization to No Read-ahead. Also, ensure that the File System line under the Performance tab in System Properties says 32bit, and does not say Some drives are using MS-DOS compatibility mode
Issue Can Not Find Assessment.BMP
Description
Solution Check your CD-ROM device driver by following the instructions below.
  1. Right-click the My Computer icon on your desktop.
  2. Select Properties from the menu. The System Properties window will appear.
  3. Click the Device Manager tab.
  4. The second listing from the top should be CD-ROM. If the listing is missing, a 32-bit driver is not loaded for the CD-ROM drive.
  5. Click once on the + symbol to view the CD-ROM model.
  6. If the listing does not match the actual CD-ROM drive model installed in the machine or if the listing is a generically stated (for example, ATAPI or EIDE), a more appropriate driver may be required to properly read the CD.
  7. Contact the manufacturer of your CD-ROM drive or computer for obtaining newer and appropriate driver for your CD-ROM drive. Once the driver is updated, Clue Finders™ 5th Grade Adventures 1.1 should function properly
Issue Cannot Locate the Silver Cryp-Tiles
Description
Solution
  1. On the screen with the old man holding the gold Cryp-Tile tied to a stick, choose the path to the right
  2. Watch the short movie involving the lady holding the umbrella.
  3. Once the movie is finished, click on the white building.
  4. Arrange the stories into the proper order to earn silver Cryp-Tiles
Issue CD Is Not Recognized
Description
Solution By completing the procedures that follow, the CD-Read issue may be resolved. Begin with item one and proceed through the list.
  1. Verify that the correct CD is being used when prompted to insert the disc.
  2. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the disc. Using your fingertips and warm water, gently rub the soap on the disc in a circular motion. Rinse the disc thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
  3. Change the Read Ahead setting in the following manner:
    1. Return to the desktop and right click on the My Computer icon.
    2. Select Properties from the menu that appears and click on the Performance tab in the Systems Properties window.
    3. Click the File System button and click the CD-ROM tab.
    4. Locate Optimize Access Pattern For:.
    5. Click the arrow to the right of the information field and select the No Read Ahead option.
    6. Restart Windows®. cc
  4. Verify that the computer is utilizing a 32-bit file system. In the Systems Properties window (found in Step 3 above), click the Performance tab. Verify that the File System reads 32-bit. (If it reads anything else, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)
  5. Verify that the most current version of the driver for the CD-ROM drive is being used. Contact the computer manufacturer for additional information.
  6. Try to use a different disc in the CD-ROM drive to see if it can be read.
  7. If possible, insert the CD that is not being recognized into the CD-ROM drive of another computer to see if the issue remains
Issue Cryp-Tiles Not showing on Fish within a Fish
Description In the Fish within a Fish section, the Cryp-Tile holder appears empty but you cannot add any of the Crypt-Tiles to the holder. Resolve the issue by updating the video driver. In some instances, the data file may also have become corrupt.
Solution For help with updating the video driver on the system, please contact your computer or hardware manufacturer. The current data file may also be corrupt.
  1. At the screen where you choose your name, click the name, press and hold CTRL on the keyboard and then tap and release the R key. The name will be removed from the list.
  2. Start the game from the beginning
Issue Default Program Paths
Description
Solution Setup Path: D:\Setup.exe Hard Drive Location: C:\Program Files\The Learning Company\The ClueFinders 5th Grade Adventures Start Menu Location: Programs/The Learning Company/ClueFinders 5th Grade Quicktime: DirectX: 7.0 D:\Install\Dx7\Dx70eng.exe Other:
Issue EPI Version
Description
Solution The EPI version of the program is exactly the same. The only way that technicians will know this is an EPI title is to ask the customer where the program was purchased. We will continue to tech these programs, but any replacement requests should be directed to: Entertainment Publications, Inc. www.entertainment.com askus@entertainment.com (800) 926-0565
 
Issue Not enough disk space
Description
When attempting to install Madeline, Cluefinder or Reader Rabbit titles, the message "Not enough disk space" appears. I have more than enough space. (This typically occurs when attempting to install the program to a hard drive that is larger than 2 GB.)
 
Solution Follow the procedure below to install the program.

1. Place the Program CD into the CD-ROM drive. Allow time for the CD-ROM drive to start up. If auto-install begins, skip to Step 5. (If auto-run does not begin, continue with the next step.)

2. Click Start and select Run. The Run dialog box will appear.

3. Type D:\Setup.exe in the Open: field and click OK. (If the CD-ROM drive containing the CD is represented by a different letter, replace D with that letter.)

4. Click Yes to install the program.

5. When the Welcome dialog box appears, click Next. The Software License Agreement will appear.

6. Click Yes, if you agree to the terms of the agreement.

7. **HERE IS THE IMPORTANT STEP** : At the Choose Destination Location, PRESS AND HOLD DOWN the CTRL key and click Next with the your mouse. The Select Program Folder dialog box will appear. (This by-passes the disk check)

9. Release the CTRL key and follow the on-screen prompts to continue installing the program.
Downloads
Zero Bit Encryption Patch (zero_bit_encryption_patch.exe, Win Me - 754 K)
This patch resolves an issue in which the following message displays: "Cipher strength appears as 0-bit." The issue occurs on systems using Microsoft® Internet Explorer v 5.5 under Windows® Me after installing various programs.
System Requirements
Mac
Platform: OS 7.1
CPU: PowerPC
Hard Disk: 22 MB
RAM: 16 MB
CD-ROM: 4x
Monitor: 256 color monitor, 13" or larger
Sound Card:  
Optional:  
Other:  
Win
Platform: Win 95/98
CPU: Pentium® 60MHz+
Hard Disk: 22 MB
RAM: 16 MB
CD-ROM: 4x
Monitor: SVGA 256 color (16-bit high color supported)
Sound Card: Win compatible
Optional:  
Other: DirectX 7

 



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Last modified:03/27/2008