1. Click Start, choose Settings and then click Control Panel.
2. Double-click the Display icon.
3. In the new window, select the Settings tab.
4. Click the drop-down menu under Colors (Windows® 98) or Color Palette (Windows® 95), and then choose 256 Colors.
5. Click Apply at the bottom right of the window.
6. Choose Yes if asked, "Do you want to restart the computer?"

1. Verify that the proper CD is inserted into the CD-ROM drive.
2. Click Start and select Run. The Run dialog box will open.
3. Type X:\SETUP.EXE in the Open: field. (Replace the X with the letter that identifies your CD-ROM drive.)
4. Click OK. The installation of the program should begin.
5. Follow the prompts to complete the installation

1. Make sure the customer's machine meets or exceeds the program's minimum system requirements.
2. Ensure that the Color Depth and Resolution are configured to match the display settings stated in the Minimum System Requirements. Do NOT set the resolution to 640x480 on a Windows 98 machine. 800x600 is acceptable for most of our programs, though it may not produce a full screen for the program.
3. Close TSRs. Use Ctrl+Alt+Delete to open Task Manager and close all applications except Explorer and Systray in ALL Windows platforms except Windows 98 or Windows 98SE, and Macintosh OS. In Windows 98 or Windows 98SE use MSCONFIG in the Run line and deselect all the items in the startup folder (Do NOT use MSCONFIG on a Compaq computer). In Mac OS configure the system to use minimum extensions.
4. After closing TSRs, uninstall and reinstall, this ensures a CLEAN INSTALL of the software.
5. Check the model, manufacturer, and properties of the CD-ROM drive. Configure the CD-ROM drive to Sync Data Transfer and set the Read Ahead Optimization to No Read-ahead. Also, ensure that the File System line under the Performance tab in System Properties says 32bit, and does not say Some drives are using MS-DOS compatibility mode

1. Right-click the My Computer icon on your desktop.
2. Select Properties from the menu. The System Properties window will appear.
3. Click the Device Manager tab.
4. The second listing from the top should be CD-ROM. If the listing is missing, a 32-bit driver is not loaded for the CD-ROM drive.
5. Click once on the + symbol to view the CD-ROM model.
6. If the listing does not match the actual CD-ROM drive model installed in the machine or if the listing is a generically stated (for example, ATAPI or EIDE), a more appropriate driver may be required to properly read the CD.
7. Contact the manufacturer of your CD-ROM drive or computer for obtaining newer and appropriate driver for your CD-ROM drive. Once the driver is updated, Clue Finders™ 6th Grade Adventures 1.1 should function properly

1. Verify that the correct CD is being used when prompted to insert the disc.
2. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the disc. Using your fingertips and warm water, gently rub the soap on the disc in a circular motion. Rinse the disc thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
3. Change the Read Ahead setting in the following manner:
   1. Return to the desktop and right click on the My Computer icon.
   2. Select Properties from the menu that appears and click on the Performance tab in the Systems Properties window.
   3. Click the File System button and click the CD-ROM tab.
   4. Locate Optimize Access Pattern For:.
   5. Click the arrow to the right of the information field and select the No Read Ahead option.
   6. Restart Windows®.
4. Verify that the computer is utilizing a 32-bit file system. In the Systems Properties window (found in Step 3 above), click the Performance tab. Verify that the File System reads 32-bit. (If it reads anything else, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)
5. Verify that the most current version of the driver for the CD-ROM drive is being used. Contact the computer manufacturer for additional information.
6. Try to use a different disc in the CD-ROM drive to see if it can be read.
7. If possible, insert the CD that is not being recognized into the CD-ROM drive of another computer to see if the issue remains

NOTE: Before lowering hardware acceleration using the procedure that follows, contact the computer manufacturer for additional information. Some computers may experience video issues after changing this setting.

Video: Lower Hardware Acceleration

1. Click Start, select Settings and choose Control Panel.
2. Double-click the System folder to open it.
3. Click the Performance tab.
4. In the Performance tab window, click the Graphics button.
5. In the Advanced Graphics Settings window, locate the hardware acceleration adjustment bar. (It will show the words None and Full at each end.)
6. Move the hardware acceleration needle two (2) notches to the left to the BASIC setting. The word Basic will appear in the sentence immediately under the setting needle. Do not select the NONE setting which is the setting to the far left.
7. Click OK to close the Advanced Graphic Settings window.
8. Close the System Properties window by clicking Close at the bottom.
9. Click Yes when prompted to restart the computer.
10. Launch the program to see if the issue remains.

NOTE: If the issue remains, check to see if the latest version of video driver is installed. Video driver updates can be obtained from the appropriate manufacturer's Web site, or by contacting the computer manufacturer for update and download information.

Collecting Video Driver Information

NOTE: The driver (make and model information) is found in the Device Manager in the System Properties window.

1. Return to the desktop and right-click the My Computer icon.
2. Using the left mouse button, click Properties in the menu that appears.
3. Click the Device Manager tab in the Systems Properties window.
4. Find Display Adapters and click the Plus (+) sign before it.
5. Double-click the driver name that appears and click the Driver tab in the window. (The date of the driver currently installed should be displayed.)
6. Record the information.