All are listed below: Windows 95 instructions:
1. Clean the CD ( I know it sounds silly but most problems are caused by a dirty CD) · To clean the CD, spray the shiny side of the CD with some glass cleaner (Windex or 409). · Wipe the CD with a soft, lint free cloth (like an old T-shirt) from the inside edge to the outside edge in straight lines (like bicycle spokes). 2. Close all programs running in the background. To do this hold down (CTRL) and (ALT) and press (Delete). A close program box should come up 3. Select any thing that is NOT explorer or Systray and click the "End Task" button · Note: Some programs will pop up with another box that reads "Program Not Responding", simply click the "End Task" button on that box as well · Note: While the "Close Program" box is up, pressing (CTRL+ALT+DEL) will cause the system to reboot, be careful not to do this. · Note: You can only select one item at a time. You will need to repeat steps 2 and 3 until only Explorer and Systray remain. 4. Please try to install the program. Insert the cd in your CD-Rom if the install does not automatically start Double Click on the My Computer icon on your desktop Double Click on your CD-Rom drive in the window that appears One of 2 things may happen: a. The setup will start b. A window will open showing all the folders and files on the CD If this happens look for the setup.exe file at the bottom of the list (it will have a computer screen icon) and double click on it

Please try the following to install on Windows 95:

1. Clean the CD ( I know it sounds silly but most problems are caused by a dirty CD). To clean the CD, spray the shiny side of the CD with some glass cleaner . Wipe the CD with a soft, lint free cloth (like an old T-shirt) from the inside edge to the outside edge in straight lines (like bicycle spokes).

2. Close all programs running in the background. To do this hold down  (CTRL) and (ALT) and press (Delete).  A close program box should come up

3. Select any thing that is NOT explorer or Systray and click the "End Task" button  Note: Some programs will pop up with another box that reads "Program Not Responding", simply click the "End Task" button on that box as well.  Note: While the "Close Program" box is up, pressing (CTRL+ALT+DEL) will cause the system to reboot, be careful not to do this.

· Note:  You can only select one item at a time. You will need to repeat steps 2 and 3 until only Explorer and Systray remain.

4. Please try to install the program. Insert the cd in your CD-Rom if the install does not automatically start. Double Click on the My Computer icon on your desktop

  Double Click on your CD-Rom drive in the window that appears

  One of 2 things may happen:

   a. The setup will start

   b. A window will open showing all the folders and files on the CD

   If this happens look for the setup.exe file at the bottom of the list

  (it will have a computer screen icon) and double click on it

Please try the following to install on Win98/ME:

1. Clean the CD ( I know it sounds silly but most problems are caused by a dirty CD). To clean the CD, spray the shiny side of the CD with some glass cleaner. Wipe the CD with  a soft, lint free cloth (like an old T-shirt) from the  inside edge to the outside edge in straight lines (like bicycle spokes).

2. Click Start / Run

3. Type in the run command line MSCONFIG and press OK.

4. You will see a box titled System Configuration Utility. Under General Click on Selective Start-up. Make sure that everything is unchecked except process system.ini.  Then click OK. Your computer will then want you to restart it.

5. After your computer has restarted Hold down (CTRL) and (ALT) and press (Delete).  A close program box should come up

6. Select any thing that is NOT Explorer and click the "End Task" button

· Note:  Some programs will pop up with another box that reads "Program

  Not Responding", simply click the "End Task" button on that box as well

· Note:  While the "Close Program" box is up, pressing (CTRL+ALT+DEL) will cause the system to reboot, be careful not to do this.

· Note:  You can only select one item at a time. You will need to repeat steps 5 and 6 until only Explorer remains.

7. Please try to install the program. Insert the cd in your CD-Rom if the  install does not automatically start. Double Click on the My Computer icon on your desktop. Double Click on your CD-Rom drive in the window that appears

   One of 2 things may happen:

   a. The setup will start

   b. A window will open showing all the folders and files on the CD

   If this happens look for the setup.exe file at the bottom of the list

  (it will have a computer screen icon) and double click on it

8. You will need to restart you computer in normal mode again

9. Click Start / Run

10. Type in the run command line MSCONFIG and press OK.

11. This time click on Normal start-up and click OK. Your computer should  restart in normal mode.

Please try the following to install on XP:

Click on Start. Click on My Computer

Click on the CD/DVD drive that has the CD in it. You should get a list of files on the disc.

Put your mouse pointer over SETUP to highlight it and RIGHT click once with the RIGHT button of your mouse

Click on Properties in the Menu that appears

Click on the Compatibility Tab at the Top

Put a check mark next to Run in Compatibility Mode for Windows 95, and put a

check mark next to Run in 256 colors

Click Apply & OK

Now double-click the SETUP program to begin the installation of the program in compatibility mode.

1. Clean the CD ( I know it sounds silly but most problems are caused by a dirty CD)

· To clean the CD, spray the shiny side of the CD with some glass cleaner. Wipe the CD with a soft, lint free cloth (like an old T-shirt) from the inside edge to the outside edge in straight lines (like bicycle spokes).

2. Close all programs running in the background. If you have an anti-virus program you may want to disable it during the install as it may cause interference with the install.

3. Please try to install the program. Insert the cd in your CD-Rom if the install does not automatically start

   Click on Start

   Click on the My Computer

   Double Click on your CD-Rom drive in the window that appears

   One of 2 things may happen:

   a. The setup will start

   b. A window will open showing all the folders and files on the CD

   If this happens look for the setup.exe file at the bottom of the list

  (it will have a computer screen icon) and double click on it

Title:Basics (Mac) Please try the following:

1. Clean the CD. To clean the CD, spray the shiny side with some Windex. Wipe the CD with a soft, lint free cloth (like a T-shirt material) wipe from the inside edge to the outside edge in straight lines (like bicycle spokes).

2. Put the CD in the CD-rom and a window will appear, drag the (name of the program)Folder from the window to your desktop

3. Double click on the folder you put on your desktop, then Double Click on the icon for the program in the window that appears

4. If this does not work Drag the Folder for the program from your desktop to the trash

5. Double click on your Hard drive, then System Folder, then Preferences folder. If you see anything that says (Name of the Program) Prefs or (Name of the Program) Users drag it to the trash

6. Close all windows get back to the desktop and click on the Apple, then Control Panels, then Extensions Manager

7. At the top of the screen click on the arrows next to My Settings, scroll up and click on MAC Base OS ?

8. Restart your computer

9. Put the CD in the CD-Rom and a window will appear, drag the (Name of the Program)Folder  from the window to your desktop

This problem occurred with the introduction of XP Service Pack 1 (SP1). This is also applicable to later versions of Windows XP. We have created a patch to fix the problem.

In the window that appears Click the Save button
Click on the Drop down arrow for "Save In:" and select Desktop
Click on the Save Button
Close all windows to get back to the desktop
Double click on the "SP1fix.exe" file on your desktop
Follow the instructions to install the patch

  (SP1fix.exe)

This problem is usually due to the sound card driver. To make sure Windows is using your sound card to play the sound please try the following:

Click on Start

Go To Settings

Click on Control Panel

Double click on the Multimedia icon

Make sure the Sound Playback Preferred Device is set to the name of your sound card

If it is not please click on the drop down arrow and select your sound card

If it is already set to the name of your sound card I would suggest to update your sound card driver.

To find out what type of sound card you have please do the following:

With the RIGHT button of your mouse RIGHT click once on the My Computer icon on your desktop

Click on Properties in the menu that appears

Click on the Device Manager Tab

Click on the "+" next Sound, Video, and Game Controllers

The Name of your sound card will drop down below

 To find out the date your Sound Card Driver was last updated:

Double Click on the name of your Sound Card

Click on the Driver Tab

Please note the Provider Name and Date

The Sound Card driver can be updated from the website for your computer manufacturer or the website for your sound card manufacturer.

Macintosh Users:

This error message usually means the preferences file for the program

 you are trying to run is corrupted. Please try the following:

Douvle click on your hard drive

Double click on the System folder

Double click on the Preferences folder

Drag the (program name) Prefs to the Trash

Close all open windows

Empty the Trash

Select Restart from the Special menu

QuickTime installers. Many DK programs are embedded with QuickTime 2.1.1. There are several versions of QuickTime and they can run simultaneously on your system. In order to install your DK program you will need to install the QuickTime version contained on your disk. For more information about QuickTime visit the Apple website:

www.apple.com/quicktime/whyqt

QuickTime 16 Troubleshooting Instructions

Click on your "Start" button and select "Run" from the menu

If there is anything in the box next to "Open:" delete it and type in "qtw.ini"

then click "OK"

This will open a QTW Notepad window

The first line should read [Video].

The line following will read Optimize=Hardware, or Optimize=Driver.

You would then Delete either Hardware or Driver, and replace it with the word

RAW all in capitals.

After editing the qtw.ini file you then click on the "X" in the upper right

hand corner, and click on "Yes" to save the changes.

You should now be able to run the DK Multimedia software

QuickTime 32 Troubleshooting Instructions

The reason you are receiving this error is due to QuickTime calling too

fast to your video card, so that they are unable to communicate. If we

change the draw method (the calling to the video card) to RAW (which is

the slowest setting at which QuickTime can call) then we allow QuickTime

and your Video card to communicate and the software should run.

Please try this:

· Start button, Settings, Control Panel

· Double click on the Quick Time 32 icon

· Click the More button at the bottom

· Click the Video tab at the top

· In the section Optimization, Draw Method, highlight Raw Bitmap (RAW)

       on the list

· Click Apply and then click Yes to apply modifications.