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Hablemos Inglés Version 7.0 (3 CDs)
FAQs - Downloads - System Requirements
 		 Hablemos Inglés Version 7.0 (3 CDs)
 
 
 
Este avanzado producto de la empresa líder en aprendizaje de idiomas hace fácil aprender inglés. Desde frases básicas hasta conversaciones complejas, Hablemos Inglés es la mejor manera de obtener un dominio total en un entorno amigable, flexible y divertido. Esta solución integral de aprendizaje le proporciona todo lo que necesita para aprender inglés bien, a su propio ritmo y en su propio hogar. 
 
FAQs
bullet Invalid Page Fault in MSVCRT.DLL
bullet Choppy Sound/Desynched Video
bullet No Sound - IBM ThinkPad 600, 770/E/ED
bullet User's Progress is Incorrectly Indicated.
bullet The audio tape seems to be for French
bulletUnable to record
bullet QuickTime™ failed to Initialize
bullet Program freezes after recording
bullet Database Record Not Found...
bullet Verifying DirectX™ certification
bullet How to Install the latest version of DirectX™
bullet How to Enable DirectX™ in QuickTime™ 3.0
bullet Unable to Initialize Speech Server
bullet Why Don't The Other Disks Install?
bullet Typing International Characters
bullet ISSET_SE Caused a General Protection Fault...
bulletCD Is Not Recognized
 
Issue Invalid Page Fault in MSVCRT.DLL
Description  
Solution When attempting to run the program, the following error message appears: "LTS caused an invalid page fault in module MSVCRT.DLL at...." Consult the remainder of this technical note for additional information. The Microsoft® Corportation has an update that will help resolve specific vulnerabilities when running programs in Windows® 95/98. Downloading this update is recommended to help prevent future issues while running programs.

Click or contact Microsoft® at http://www.microsoft.com for more details. When at the site, search the database for information that describes the MSVCRT.DLL error message.
 
Issue Choppy Sound/Desynched Video
Description  
Solution If your audio is choppy or your video is not synchronized with the sound, please check the following items:
 
  1. Click Start, then Settings, and then Control Panel.
     
  2. In the Control Panel, double click the QuickTime™ 3.0 Icon. (It has a slider bar on the bottom of the icon.)
     
  3. On the pull-down menu, select Sound Out.
     
  4. On the Sound Out settings menu, set the rate to 11.025, the size to 8-bit, and click on Wave Out so it is highlighted.
     
  5. On the pull down menu, select Video Settings.
     
  6. On the Video Settings panel, select Safe Mode(GDI Only).
     
  7. Close the Quicktime™ Control Panel and try and run the program.
    8.



If your audio is still inconsistent, do the following:

  1. Close all open windows and programs.
     
  2. Click Start, then Settings, and then Control Panel.
     
  3. In the Control Panel, open the Multimedia control.
     
  4. On the Multimedia Properties control, ensure that a valid Preferred device is listed for Playback and ensure that "Use Preferred devices only" is checked.
    5.
 
Issue No Sound - IBM ThinkPad 600, 770/E/ED
Description  
Solution There is no sound in the program, but there is sound elsewhere on the computer and all volume controls appear to be set correctly.

 

  1. Click on Start, then Settings, then Control Panel, and then Multimedia.
     
  2. Click on Advanced.
     
  3. Click on the plus sign to the left of Audio Devices.
     
  4. Click on the Audio for ThinkPad™ Wave Modem Device.
     
  5. Click on Pproperties.
     
  6. Put a check in the box marked "Do not use audio features on this device".
     
  7. Put a check in the box marked "Do not map through this device".
     
  8. Click on OK.
     
  9. Click on OK again.
     
  10. Click on the Audio For ThinkPad™ Phoneline Device.
     
  11. Click on Properties.
     
  12. Put a check in the box marked "Do not use audio features on this device".
     
  13. Put a check in the box marked "Do not map through this device".
     
  14. Click on OK.
     
  15. Click on OK again.
     
  16. Close all open windows and programs.
     
  17. Restart your computer.
     


This program should now run with sound.

Note: This procedure disables devices that your computer may require for certain tasks. You must re-enable these devices when you want to use the voice modem functions."
 
Issue User's Progress is Incorrectly Indicated.
Description  
Solution When the user tries to improve on a previously low score, the progress indicator will show the first score received on the section.

The progress meter will only take the first score acheived in any given section.
 
Issue The audio tape seems to be for French
Description  
Solution The audio tape included with the software indicates it is for Learn to Speak French™.

In some shipments, the tape was packaged incorrectly. The tape included is actually a Spanish tape, but was packaged as for the French series. When the tape is played, all correct information will be there.
 
Issue Unable to record
Description  
Solution The customer is unable to record and play back his/her voice in the program Almost all of the software that we publish has some recording capability, often with built-in speech recognition. Sometimes, customers experience difficulty when they attempt to record their own voices for playback. The following procedure is some basic trouble-shooting that should help remedy the most basic problems with recording in Windows® 95 & 98.

First, we must establish that you are actually not recording at all. To do so, we'll run a quick check using Sound Recorder, which is built in to Windows.

 
     
  1. Click on Start, then Programs, then Accessories.
     
       
    1. Windows® 95 - Click on Multimedia, then Sound Recorder.
       
    2. Windows® 98 - Click on Entertainment, then Sound Recorder.


     

  2. A window that looks something like the controls for a tape deck should appear.
     
  3. Click on the Record button (with the red circle in it) to record a test message. "Testing 1, 2, 3" usually works pretty well. When you have finished, click on the Stop button (with the black square in it).
     
  4. To play back your test, click on the Play button, immediately to the left of the Stop button. It has a single triangle that points to the right. Watch the green line closely.

     
    1. If it wiggles a lot but you don't hear anything, verify that your speakers are plugged in properly and turned on, and that all of your volume controls are properly set.
       
    2. If it doesn't wiggle at all, this is an indication that you are not recording sound. Go on to the next procedure.
       


Having verified that you are not able to record:
 


     
  1. Click on Start, then Programs, then Accessories.
     
       
    1. Windows® 95 - Click on Multimedia, then Volume Control.
       
    2. Windows® 98 - Click on Entertainment, then Volume Control.
       


    A window called Volume Control should appear.

     
  2. Click on the Options menu, then select Properties. A Properties window should open.

     
  3. Inside the Properties window, under Adjust Volume For, click on Recording to select it.

     
  4. Verify that there is a check mark in every box listed at the bottom of the Properties window, and then click on OK.

    You should now see a window called Recording Controls.

     
  5. Find the column labeled Microphone Balance.

     
  6. Verify that the volume is turned up, and look for a check mark in the Select box at the bottom of the slider.
     
       
    1. If there is not a check mark in the Select box, click on the empty box to place a check mark there. This should activate your microphone. Test it again in Sound Recorder (see previous procedure).
       
    2. If there is a check mark, then you may not have your microphone plugged in correctly, or may be experiencing problems with some other component of your computer. Please contact the manufacturer.
 
Issue QuickTime™ failed to Initialize
Description  
Solution If, when trying to run the program, you receive the message "QuickTime™ failed to initialize, will continue without video.", your QuickTime™ 3.0 did not install during the setup process. To install QuickTime™ 3.0, follow these simple steps:

     
  1. Ensure that the Learn To Speak™ disc 1 is in your CD-ROM drive.
     
  2. Close all open windows and programs.
     
  3. Double click on My Computer.
     
  4. Click the right mouse button on the CD-ROM drive.
     
  5. In the pop-up window, select Explore.
     
  6. You'll see a split screen window appear, showing the contents of your CD-ROM. On the right split screen, double click the QT folder.
     
  7. Double click on Setup. (Has a blue computer screen in its icon.)
     
  8. Follow the on screen instructions to complete the QuickTime™ 3 Setup process.
    9.



QuickTime should now be fully installed on your computer, and your Learn To Speak program is now ready to play sound and video.
 
Issue Program freezes after recording
Description  
Solution If your program freezes after recording, the following information may be useful.

The Speech Recognition engine is a very sophisticated piece of software, and requires a large amount of your computer's resources to run. Because this module of the program is so large and intricate, it requires a few seconds in between recordings to reset the voice input buffers. If you are encountering a program freeze after trying to record, try waiting at least 8-10 seconds in between recording attempts. You should also wait until you see the red status indicator begin scrolling before you attempt to speak into the microphone after clicking on the record button.
 
Issue Database Record Not Found...
Description  
Solution If you receive the message "Database record not found, unable to initialize database, initialization failure.", there is a problem with your installation of the program. To correct this, follow these simple steps:

Removing Background programs.

  1. Press [ctrl]+[alt]+[delete] on your keyboard at the same time. You should get a close program dialog box.
     
  2. Highlight any program other than: explorer, systray, and iowatch by clicking once on it.
     
  3. Click on End Task to close it.
     


Repeat this until you have only the aforementioned programs listed in the Task List (iowatch may only be present on certain systems).

NOTE: When you restart your computer, the memory resident programs will be re-established on your system.

 

To Uninstall the program:

  1. Close all open programs and windows.
     
  2. Click on Start, then Settings, and then Control Panel.
     
  3. Double click on the Add/Remove Programs icon.
     
  4. Locate and select the Learn to Speak™ 7.0 program entry in the list.
     
  5. Click the Add/Remove button.
     
  6. Follow the on screen instructions to complete the uninstall.
     

To Reinstall the program:

  1. Close all open programs and windows.
     
  2. Ensure the first Learn to Speak disc is in the CD-ROM drive.
     
  3. Double click the My Computer icon.
     
  4. Click the right mouse button on the CD-ROM icon.
     
  5. From the pop-up menu, select Explore.
     
  6. You'll see a split screen window appear, that lists the contents of your disc. On the right hand screen, locate and double click on the LTSSETUP file.
     
  7. Follow the on screen instructions to complete the installation process.
 
Issue Verifying DirectX™ certification
Description  
Solution To see if your multimedia devices are certified to work properly with DirectX™, please do the following:

Windows® 95 & 98

Checking to see if your multimedia device drivers (DirectX™/sound card/video card/cd-rom drive) are certified in DirectX™
 

  1. Double click on My Computer.
     
  2. Double click on the C: drive
     
  3. Double click Program Files, then DirectX™, then setup, and then Dxsetup.
  4. If you receive a window with an option for 3D Hardware Acceleration, do the following:
    1. Close the Dxsetup window if it is still open.
       
    2. Double click on Dxinfo.exe. It should have a yellow and black icon.
       
    3. In the window on the left side, scroll down to the DirectX™ Drivers section.
       
    4. Scroll to the right to reveal the rest of the contents of that window.

    NOTE: If anything listed under DirectX™ Drivers is not certified, you may experience problems running programs that use DirectX™ facilities. To certify the files, you must obtain an updated driver from the manufacturer of your multimedia device. This driver must be certified for the version of DirectX™ you have installed. Contact your device's manufacturer for more information.

  6.  
  7. If you do not receive a window with an option for 3D Hardware Acceleration, examine the listed components and ensure that they are all certified. If a component is not certified, you must update the driver pack that corresponds with that driver.
     
  8. If you do not have a Dxsetup icon:
    1. Double click on Dxdiag.exe.
       
    2. Click on the DirectX™ Drivers tab.
       
    3. Look at the column that reads Certified.

NOTE: If anything is listed as not certified, you may experience problems running programs that use DirectX™ facilities. To certify the files, you must obtain an updated driver from the manufacturer of your multimedia device. This driver must be certified for the version of DirectX you have installed. Contact your device's manufacturer for more information.
 
Issue How to Install the latest version of DirectX™
Description  
Solution If you have an older version of DirectX™, or if you don't have DirectX™ installed, please follow these simple steps:

Windows® 95 & 98

NOTE: before following these instructions, point your browser to the URL below:


http://www.microsoft.com/windows/downloads/default.asp


Installing DirectX™ 6.1
 

  1. If you are prompted, click the operating system you are using.
     
  2. If you are using Microsoft Windows® 98 and you are prompted to let Windows® Update search for installed components, click Yes.
     
  3. If you are using Microsoft Windows® 95, click the latest version of DirectX™ that is listed under Other Downloads, and then follow the instructions on your screen to download and install DirectX™.
     
  4. If Windows® Update detects that you already have the latest version of DirectX™, the DirectX™ Update is not listed in the available updates list.
     
  5. If Windows® Update detects that you do not have the latest version of DirectX™, the DirectX™ Update is listed under Recommended Updates. Click the DirectX™ Update, and follow the on-screen instructions to download and install DirectX™.
    6.
 
Issue How to Enable DirectX™ in QuickTime™ 3.0
Description  
Solution To enable Microsoft DirectX™ multimedia subsystem in Apple's QuickTime™ 3.0, please do the following:

Windows® 95 & 98


Enabling DirectX™ in QuickTime™ 3.0

  1. Click Start, then Settings, and then Control Panel.
     
  2. Double click the QuickTime™ icon. (It should be pastel-colored with a gray bar across the bottom of the icon)
     
  3. Click on the arrow to drop down the selection list.
     
  4. Select Sound Out.
     
  5. Click on DirectSound to highlight it.
     
  6. Click on Sound out to drop down the selection list.
     
  7. Click on Video Settings.
     
  8. Click on Options to select its options.
     
  9. Ensure that all 3 boxes are checked.
     
  10. Close the QuickTime™ 3 Settings window.


Your QuickTime should now be configured to use DirectX features.
 
Issue Unable to Initialize Speech Server
Description  
Solution When trying to launch the Learn to Speak™ program, if you receive an error message containing "Cannot Initialize Speech Server", your installation of the program is corrupt and must be removed and reinstalled. To do this, follow these simple steps.

Windows® 98


To remove the program's corrupted installation:
 

  1. Click on Start, and then Settings, then Control Panel.
     
  2. In the Control Panel, double click the Add/Remove Programs icon.
     
  3. In the Add/Remove Programs window, locate the Learn to Speak™ program in the list and then click the Add/Remove button in the lower left.
     
  4. Follow the onscreen instructions to complete the uninstall process.
     
NOTE: If you encounter problems while attempting to uninstall the program, simply skip to the section on removing background processes and continue from there.

To remove background processes:
 
  1. Click on the Start button and select Run.
     
  2. On the Open line, type MSCONFIG.
     
  3. Click OK.
     
  4. From this window, choose Selective Start Up.
     
  5. Remove the check mark next to Load Start Up Programs and then click OK.
     
  6. Your Computer will prompt you to Restart, click Yes to Restart Now.
     


This will clear most Start Up items from the System Registry, including most Anti-Virus Programs.


To reinstall the program:
 

  1. Place the first Learn to Speak™ program disc in the CD-ROM drive.
     
  2. Close all open programs and windows.
     
  3. When you see the Learn to Speak™ window appear, click on Exit.
     
  4. Double click on My Computer.
     
  5. Click the right mouse button on the CD-ROM icon.
     
  6. From the popup menu, select Explore. You will see a split screen window appear.
     
  7. In the right window, locate and double click on LTSSetup.
     
  8. Follow the onscreen instructions to complete the installation process.
     


You should now be able to successfully run the program.



To restore your system's normal startup process:

 

  1. Click on the Start button and select Run.
     
  2. On the Open line, type MSCONFIG and then click OK.
     
  3. Select Normal Start Up. Your system will revert back to its original Start Up configuration and then click OK.
     
  4. The computer will again prompt you to restart. Click on Yes.
     


When your computer reboots, the original configuration will be reinstated, and any background processes you had running before executing these instructions will once again be present on your system.


If, after performing the above steps, you are still receiving the error message, follow the steps for Removing your background processes each time you run the program.


Windows® 95


To remove the program's corrupted installation:
 

  1. Click on Start, and then Settings, then Control Panel.
     
  2. In the Control Panel, double click the Add/Remove Programs icon.
     
  3. In the Add/Remove Programs window, locate the Learn to Speak program in the list and then click the Add/Remove button in the lower left.
     
  4. Follow the onscreen instructions to complete the uninstall process.
     
NOTE: If you encounter problems while attempting to uninstall the program, simply skip to the section on removing background processes and continue from there.

To remove background processes:
 
  1. Close all open programs and windows.
     
  2. From the default desktop, hold down the CTRL and ALT keys, and then press the DELETE key one time. This will not reboot your computer unless you do this key sequence two times in row.
     
  3. You should now have the CLOSE PROGRAM window displayed on your computer screen. The items in this list are often referred to as TSRs which stand for Terminate and Stay Resident programs. These programs are currently running on your computer - whether you know what they are or not. They are using system resources and accessing shared system files.
     
  4. There are only two items on the CLOSE PROGRAM window that should be listed…. Explorer and Systray. Explorer is the name of your Windows® 95 software interface - for Windows® 95 to be running, Explorer must be listed. Systray controls the toolbar tray where minimized icons are stored. Everything else is considered a TSR running 'in the background' and could potentially interfere with the installation of software.
     
  5. You should highlight any item, in turn, that is not the Explorer or Systray and click the End Task button on the lower left portion of the CLOSE PROGRAM screen.
     
  6. The CLOSE PROGRAM screen will disappear and you will have to use the CTRL + ALT + DELETE key sequence to bring it back.
     
  7. Continue highlighting and clicking on end task on all of the items until only Explorer and Systray remain in the CLOSE PROGRAM window, then click CANCEL to return to the desktop. If you 'end task' on a TSR and it appears to be needed by your computer, simply re-boot your computer and don't 'end task' on that one item the next time.


It is important to note that some of these TSRs may be required by certain PCs and that on rare occasions turning off certain TSRs may cause your system to not re-start properly. If you are uncertain how to follow these instructions or if you have any concerns please contact your computer manufacturer. In particular, if you own a computer that is pre-manufactured with all components already installed, (such as Compaq, Packard Bell, Aptiva, and many others) you should contact your computer manufacturer to assist you in following these instructions.


To reinstall the program:
 

  1. Place the first Learn to Speak™ program disc in the CD-ROM drive.
     
  2. Close all open programs and windows.
     
  3. When you see the Learn to Speak™ window appear, click on Exit.
     
  4. Double click on My Computer.
     
  5. Click the right mouse button on the CD-ROM icon.
     
  6. From the popup menu, select Explore. You will see a split screen window appear.
     
  7. In the right window, locate and double click on LTSSetup.
     
  8. Follow the onscreen instructions to complete the installation process.


You should now be able to successfully run the program.

If, after performing the above steps, you are still receiving the error message, follow the steps for Removing your background processes each time you run the program.
 
Issue Why Don't The Other Disks Install?
Description  
Solution What are the other disks used for? Many of our programs come on multiple-CD sets, as the multimedia-intensive material is simply too large to fit on 1 CD-ROM. Disk 1 contains the program files that need to be installed to the computer. The other disks contain additional data that does not get installed; the program is designed to ask for a specific disk when it's ready for the information contained on the disk. You should always start the program with Disk 1 in the drive and only insert one of the other CDs when the program asks for it.
 
Issue Typing International Characters
Description  
Solution Please use the following keyboard combinations to type international characters in your software:

 
  1. Exit the program.
     
  2. Click on Start, then Programs, then Accessories.
     
  3. Windows® 95 - Click on Character Map.
    OR
     
  4. Windows® 98 - Click on System Tools, then Character Map.
     
  5. At the top left side of the Character Map window is a drop-down menu that allows you to select a font. Click on the drop-down and choose Arial.
     
  6. A map of all the available characters should appear. Click on the character that you need, and make a note of the Alt code in the lower right hand corner.
 
Issue ISSET_SE Caused a General Protection Fault...
Description  
Solution During the installation of Hablemos Inglés™, the error message "ISSET_SE caused a GPF in module [various]" may appear. This issue is most often due to an anti-virus program running in the background, in addition, using Point32 or MSWheel mouse programs may cause the error. The issue may also due to a conflict between the mouse driver and the actual mouse device being used. Closing all TSRs, or installing the correct mouse driver should resolve the issue. Closing Background Applications
 
  1. Make sure there are no programs running in the background. Hold down the Ctrl and Alt keys at the same time. While these keys are being pressed, tap the Delete key once.
     
  2. This will open a "Close Program" window, listing all the programs that are currently running. It is necessary to close all programs except Explorer and Systray. To do this, click on a name in the list, then click on the "End Task" button. The display will return to the desktop. Press Ctrl-Alt-Delete to return to the Close Program window.
     
  3. Continue closing all background programs until just Explorer and Systray are shown in the Close Program window, then press the Cancel button.
     

Note: Some virus-scan programs, such as Norton Anti-Virus, must be disabled before the above procedure will work. Consult your Anti-Virus' program documentation for instructions on how to temporarily disable it.

Verify the Correct Mouse Driver
 
  1. In the device manager, compare the listed mouse driver with the actual mouse attached to the computer.
     
  2. If the listed mouse driver is incorrect, remove and re-install your mouse drivers.
 
Issue CD Is Not Recognized
Description  
Solution After inserting the CD into the CD-ROM drive when prompted, the CD is not recognized. Any number of the following conditions may cause this issue: wrong CD is being used, CD needs cleaned, CD-ROM drive settings require changes, or the CD-ROM driver is corrupted, outdated, or the wrong one. By completing the procedures that follow, the CD-Read issue may be resolved. Begin with item one and proceed through the list.
 
  1. Verify that the correct CD is being used when prompted to insert the disc.
     
  2. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the disc. Using your fingertips and warm water, gently rub the soap on the disc in a circular motion. Rinse the disc thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
     
  3. Change the Read Ahead setting in the following manner:
  1. Return to the desktop and right click on the My Computer icon.
     
  2. Select Properties from the menu that appears and click on the Performance tab in the Systems Properties window.
     
  3. Click the File System button and click the CD-ROM tab.
     
  4. Locate Optimize Access Pattern For:.
     
  5. Click the arrow to the right of the information field and select the No Read Ahead option.
     
  6. Restart Windows®.
  1. Verify that the computer is utilizing a 32-bit file system. In the Systems Properties window (found in Step 3 above), click the Performance tab. Verify that the File System reads 32-bit. (If it reads anything else, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)
     
  1. Verify that the most current version of the driver for the CD-ROM drive is being used. Contact the computer manufacturer for additional information.
     
  2. Try to use a different disc in the CD-ROM drive to see if it can be read.
     
  3. If possible, insert the CD that is not being recognized into the CD-ROM drive of another computer to see if the issue remains.
 
 
Downloads
 
 
System Requirements
 
  Win
Platform:   Win 98/2000/ME/XP
CPU: Pentium 75 MHz or faster
Hard Disk: 130MB hard disk space
RAM: 16MB
CD-ROM: 4X
Monitor: 800x600 monitor, 256 colors
Sound Card: 16-bit sound
Optional: none
Other: Mouse, Speakers

 



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Last modified:03/27/2008