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Identity Theft Protector
FAQs - Downloads - System Requirements
 		 Identity Theft Protector
 
 
 

It's Easy to:

Protect your identity
Complete resources for guarding your personal information
Detect suspicious activity
Includes a free credit report plus 30-day credit monitoring trial†
Correct credit damage
Easy-to-use tools to restore your good name

 
 
FAQs
bulletCD Is Not Recognized
bulletSave Documents Automatically
bullet Working with User Profile Passwords
bullet Using the Identity Theft Recovery Wizard
bullet Uninstalling Identity Theft Protector™
bullet Manually Uninstalling Identity Theft Protector™
bullet Installing Identity Theft Protector™
bulletRestoring User Profiles
bullet Riverdeep® Programs Affected By Uninstalling Identity Theft Protector™
bullet Locate and Install the Free Screen Shot Deluxe™ 4
bulletExporting a Document
bullet Locating Webroot® Privacy Master™, Window Washer® and Spy Sweeper™

 
Issue CD Is Not Recognized
Description  
Solution After inserting one of the CD's into the CD-ROM drive when prompted, the CD is not recognized. Any number of the following conditions may cause this issue: wrong CD is used, CD needs cleaned, CD-ROM drive settings require changes, or the CD-ROM driver is corrupted, outdated or the wrong one. The remainder of this technical note describes how to proceed. Completing the procedures that follow will help to identify the source of the CD-Read issue. Begin with item one and proceed through the list attempting to use the CD after each step.

 
  1. Verify that the correct CD is inserted in the CD-ROM drive.
     
  2. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the CD. Using your fingertips and warm water, gently rub the soap on the CD in a circular motion. Rinse the CD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.

    For Windows® 95/98/Me, continue with Step 3 if the issue remains after completing Steps 1 and 2.

     
  3. Change the Read Ahead setting in the following manner:
  1. Return to the desktop and right-click on the My Computer icon.
     
  2. Select Properties from the menu that appears and click the Performance tab in the Systems Properties window.
     
  3. Click the File System button and then click the CD-ROM tab.
     
  4. Locate Optimize Access Pattern For.
     
  5. Click the arrow to the right of the information field and select the No Read Ahead option.
     
  6. Restart Windows®.
  1. Verify that the computer is utilizing a 32-bit file system. In the System Properties window (found in Step 3 above), click the Performance tab. Verify that the File System reads 32-bit. (If it reads anything else, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)
     
  2. Turn off DMA in the following manner:
  1. In the System Properties window (found in Step 3 above), click the Device Manager tab.
     
  2. Choose View Devices By Type. In the list that appears, locate CD-ROM or CD-ROM Controller.
     
  3. Click the plus (+) sign next to this listing.
     
  4. Using the left mouse button, double-click on the name that appears.
     
  5. In the Properties window, click the Settings tab. Find the DMA checkbox and remove the checkmark (if one exists).
     
  6. Click OK.
  1. Verify that the most current version of the driver and/or firmware for the CD-ROM drive is in use. Contact the computer manufacturer for additional information.
     
  2. Try to use a different CD in the CD-ROM drive to see if it can be read.
     
  3. If possible, insert the problem CD into the CD-ROM drive of another computer to see if the issue remains.
 
Issue Save Documents Automatically
Description  
Solution Identity Theft Protector™ includes an option to automatically save a backup copy of the current document. The amount of time that passes before a document is automatically saved can be changed. This backup option can also be turned on or off as needed. Consult the remainder of this technical note for more information. Using the backup option in Identity Theft Protector™ is a great way to ensure that documents are not lost during a power outage or in the event the system failures.

Turning the Save Option On or Off
 
  1. Close all windows and programs and return to the desktop.
     
  2. Click Start and click Programs or All Programs (Windows® XP).
     
  3. Select Broderbund, select Identity Theft Protector™ and click Identity Theft Protector. The Identity Theft Protector™ program will open.
     
  4. Click a selection from the choices on the left side of the screen to begin. If additional options appear, click the desired option. A Select User window will appear.
     
  5. Click the desired user and click OK, or click the Add button to add a new user.

    NOTE: After clicking Add to add a new user, enter the requested information and click Finish to complete the Add User process.

     
  6. From the top menu bar click Tools and click Preferences. The Preferences window will appear.
     
  7. Click to add or remove the check by the option to save a backup copy of the current document every { } minutes.
     
    bulletRemoving the check will disable the automatic save option.

     
    bulletAdding the check will enable the automatic save option.
  8. Click Apply and click OK. The selected change will take effect.
Changing the Time Between Automatic Saves
 
  1. Close all windows and programs and return to the desktop.
     
  2. Click Start and click Programs or All Programs (Windows® XP).
     
  3. Select Broderbund, select Identity Theft Protector and click Identity Theft Protector. The Identity Theft Protector™ program will open.
     
  4. Click a selection from the choices on the left side of the screen to begin. If additional options appear, click the desired option. A Select User window will appear.
     
  5. Click the desired user and click OK, or click the Add button to add a new user.

    NOTE: After clicking Add to add a new user, enter the requested information and click Finish to complete the Add User process.

     
  6. From the top menu bar click Tools and click Preferences. The Preferences window will appear.
     
  7. If the box by the option to save a backup copy of the current document every { } minutes is empty, click to place a check in the box.
     
  8. Delete the current time variation by clicking the left mouse button inside the time box and pressing the DELETE key on the keyboard. The existing numbers will be removed.
     
  9. Type the desired time variation into the field.
     
  10. Click Apply and click OK. The selected change will take effect.
 
 
Issue Working with User Profile Passwords
Description  
Solution Adding a password to a user profile offers a secure way to save your sensitive financial data. Passwords can be added, removed or changed as necessary. Consult the remainder of this note for additional information. Using a password to protect user data is not required; however, it is recommended that a password be added to each profile when it is created.

Adding a Password to a New Profile
 

  1. Close all windows and programs and return to the desktop.
     
  2. Click Start and click Programs or All Programs (Windows® XP).
     
  3. Select Broderbund, select Identity Theft Protector and click Identity Theft Protector. The Identity Theft Protector™ program will open.
     
  4. Click a selection from the choices on the left side of the screen to get started. If additional options appear, click the desired option. A Select User window will appear.
     
  5. Click Add to add a new user.
     
  6. Enter the new user name in the field provided and click Next.
     
  7. Enter the desired password in the New Password field and re-enter it in the Confirm Password field.
     
  8. Click OK.
     
  9. Enter the remaining address and contact information and click Finish to complete the new user process.
Adding a Password to an Existing User Profile
 
  1. Close all windows and programs and return to the desktop.
     
  2. Click Start and click Programs or All Programs (Windows® XP).
     
  3. Select Broderbund, select Identity Theft Protector and click Identity Theft Protector. The Identity Theft Protector™ program will open.
     
  4. Click a selection from the choices on the left side of the screen to get started. If additional options appear, click the desired option. A Select User window will appear.
     
  5. Click the desired user and click OK.
     
  6. Click File from the top menu bar and click Password. A Password window will appear.
     
  7. Enter the new password in the New Password field.
     
  8. Re-enter the new password in the Confirm Password field.
     
  9. Click OK to accept the changes. The password will be added to the user profile.
Changing a Password for an Existing User Profile
 
  1. Close all windows and programs and return to the desktop.
     
  2. Click Start and click Programs or All Programs (Windows® XP).
     
  3. Select Broderbund, select Identity Theft Protector and click Identity Theft Protector. The Identity Theft Protector™ program will open.
     
  4. Click a selection from the choices on the left side of the screen to get started. If additional options appear, click the desired option. A Select User window will appear.
     
  5. Click the desired user and click OK.
     
  6. Click File from the top menu bar and click Password. A Password window will appear.
     
  7. Enter the current password into the Current Password field.
     
  8. Enter the new password into the new password field.
     
  9. Re-enter the new password in the Confirm Password field.
     
  10. Click OK to accept the changes. The password will be changed for the selected user profile.
Removing a Password from an Existing User Profile
 
  1. Close all windows and programs and return to the desktop.
     
  2. Click Start and click Programs or All Programs (Windows® XP).
     
  3. Select Broderbund, select Identity Theft Protector and click Identity Theft Protector. The Identity Theft Protector™ program will open.
     
  4. Click a selection from the choices on the left side of the screen to get started. If additional options appear, click the desired option. A Select User window will appear.
     
  5. Click the desired user and click OK.
     
  6. Click File from the top menu bar and click Password. A Password window will appear.
     
  7. Enter the current password into the Current Password field.
     
  8. Click to place a check in the box by "Don't Use a Password" and click OK. A message will appear stating that the password has been removed.
     
  9. Click OK to close the window. The password will be removed from the selected user profile.

 
 
Issue Using the Identity Theft Recovery Wizard
Description  
Solution Identity Theft Protector™ includes a powerful feature called the Recovery Wizard. The Recovery Wizard is used when you suspect or know you are a victim of identity theft. Consult the remainder of this note for additional Recovery Wizard information. The Recovery Wizard includes different documents that can be completed depending on the specific identity theft situation. For example, those who have had their identities stolen may need to complete different documents when compared to those who suspect they are victims of identity theft. The Recovery Wizard can be run at any time for any user profile.

Run the Recovery Wizard
 
  1. Launch the Identity Theft Protector™ program. The Main Identity Theft Protector window will open.
     
  2. Click "Find Tools to Recover from Theft" from the choices on the left side of the screen. The Recover from Theft window will appear.
     
  3. Click Start the Recovery Wizard. The Recovery Wizard window will open.
     
  4. Click Launch the Recovery Wizard. The What Happened? window will open.
     
  5. Choose from the following:

If only one user has been created for the program and the Recovery Wizard will be used for that user, continue with Step 7.

 

If multiple users have been created, or a new user is needed, click Cancel in the What Happened? window, click File in the menu bar and choose Change User to change the user or New User to add a user. Follow the prompts to change or add a user and continue with Step 6 when finished.

 

If an Identity Theft Protector window appears with the message "You must select a user before you can continue," click OK. The Select User window will open. Choose a user from the list that appears and click OK, or click Add to add a new user. Follow the prompts to add a new user and click Finish. The Select User window will reappear. Click OK. Continue with Step 7.

  1. From the top menu bar, click Tools and click Recovery Wizard. The What Happened? window will reopen.
     
  2. Click to place a dot beside the desired option. Available options include:
bulletSuspect you may be a victim of Identity Theft?

 
bulletKnow you are a victim of Identity Theft?
  1. Click Next. A window that includes a series of possible answers to a presented question will open prompting you to check all that apply.
     
  2. Read the statements, check all that apply and click Next.
     
  3. Follow the prompts until the Final Information window appears and click Finish. A File Save As window will open.
     
  4. Enter a name for the file and click OK. A personalized list of documents will be presented in the left window. (Essential documents are shown in red type and Optional documents are shown in blue type.) The file name entered in this step will appear indented under the Recovery Wizard heading.
     
  5. Click on the file name entered in the previous step. A Recovery Wizard Checklist will appear on the right side of the Identity Theft Protector window showing the user name and the date and time the checklist was created.
     
  6. Review the checklist and verify which documents should be completed first (if noted).
     
  7. Under the "Consider the following documents:" heading, click on a document in the list to obtain more information about it. (You can also reveal document information by clicking on the document located in the left portion of the window.)

    NOTE: Only the documents for the last checklist that was created will show in the left portion of the window. To view documents for previously created checklists, click the file name of the checklist as it appears under the Recovery Wizard heading (left side).

     
  8. Read the document information and click Open Document to begin working with the selected document.

    NOTE: To return to the main checklist and its related list of documents, click on the name of that checklist under Recovery Wizard (left side). The checklist will open.

     
  9. Complete all essential documents (red type) to begin resolving the identity theft situation. Optional documents can also be completed.
 
Issue Uninstalling Identity Theft Protector™
Description  
Solution Sometimes it is necessary to remove a program from a system to resolve conflicts or to delete corrupted files. This technical note presents the steps required to uninstall Identity Theft Protector™. Complete the steps below to uninstall Identity Theft Protector™.

NOTE: User profiles created while using Identity Theft Protector™ must be backed up before uninstalling the program. All saved documents created in Identity Theft Protector™ are saved in the encrypted user profile file.

 

Backup Identity Theft Protector™ User Profiles

User Profiles created in Identity Theft Protector™ must be backed up manually before uninstalling the program to save the profiles.
 

  1. Close all programs and return to the desktop.
     
  2. Double-click the My Computer icon. For Windows® XP, click Start and click My Computer.
     
  3. Double-click the C: drive icon.
     
  4. Double-click My Documents. For Windows® XP, double-click Documents and Settings, double-click the [user’s] folder and double-click My Documents. (This will be a folder with the name of a specific user.)
     
  5. Locate the user profile file (*.itp) and right-click on it.
     
  6. Click Copy from the dropdown list that appears.
     
  7. Minimize the current window by clicking the minimize button (–) in the upper-right corner of the screen.
     
  8. Right-click on any blank area on the desktop and click Paste from the dropdown window that appears. The user profile file will be copied to the desktop.
     
  9. Repeat Steps 5-8 for the remaining user profile files.
Uninstalling Identity Theft Protector™
  1. Close programs and return to the desktop.
     
  2. Click Start, select Settings and click Control Panel. The Control Panel will open.
     
  3. Double-click the Add/Remove Programs icon. The Add/Remove Programs Properties window will open.
     
  4. Locate Identity Theft Protector™ in the list of programs and click on it once to select it.
     
  5. Click the Add/Remove button.
     
  6. Click No to All if asked whether to delete Shared Files.
     
  7. After the program has been removed, close all open windows and return to the desktop.
 
Issue Manually Uninstalling Identity Theft Protector™
Description  
Solution The instructions included in this technical note describe how to manually remove Identity Theft Protector™ from the hard drive. This procedure can be used if the typical uninstall procedure does not work due to errors that occurred during the installation or any other incomplete installation. The procedure is described in the remainder of this technical note. Follow the directions below to remove Identity Theft Protector™ from the hard drive.

NOTE: User profiles created while using Identity Theft Protector™ must be backed up before uninstalling the program. All saved documents created in Identity Theft Protector™ are saved in the encrypted user profile file.

Backup Identity Theft Protector™ User Profiles

User Profiles created in Identity Theft Protector™ must be backed up manually before uninstalling the program to save the profiles.
 

  1. Close all programs and return to the desktop.
     
  2. Double-click the My Computer icon. For Windows® XP, click Start and click My Computer.
     
  3. Double-click the C: drive icon.
     
  4. Double-click My Documents. For Windows® XP, double-click Documents and Settings, double-click the [user’s] folder and double-click My Documents. (This will be a folder with the name of a specific user.)
     
  5. Locate the user profile file (*.itp) and right-click on it.
     
  6. Click Copy from the dropdown list that appears.
     
  7. Minimize the current window by clicking the minimize button (–) in the upper-right corner of the screen.
     
  8. Right-click on any blank area on the desktop and click Paste from the dropdown window that appears. The user profile file will be copied to the desktop.
     
  9. Repeat Steps 5-8 for the remaining user profile files.
Deleting Identity Theft Protector™


If attempts to uninstall Identity Theft Protector™ through Add/Remove Programs were unsuccessful, complete the following procedure.
 
  1. Close all programs and windows and return to the desktop.
     
  2. Double-click the My Computer icon on the desktop. For Windows® XP, click Start and click My Computer.
     
  3. Click View (Windows® 98) or Tools (Windows® Me/2000/XP) from the menu bar and click Folder Options.
     
  4. Select the View tab in the window that appears and locate the Hidden Files (or Hidden Files and Folders) setting.
     
  5. For Windows® 98, verify the Show all Files option is selected. For Windows® Me/2000/XP, verify the Display Hidden Files and Folders option is selected.
     
  6. Locate the Hide File Extensions for Known File Types setting and ensure that it does not have a check before it.

    NOTE: If a check appears before this setting, click once on the checkmark to remove it.

     
  7. Click Apply and click OK to apply the changes and close the Folder Options window.
     
  8. Navigate to the drive and location where Identity Theft Protector™ is installed. Complete this procedure to navigate to the default installation location:
  1. Double-click the C:\ drive. The contents of the C: drive will appear.
     
  2. Double-click the Program Files folder. The contents of the Program Files folder will appear.
     
  3. Double-click the Broderbund folder. The contents of the Broderbund folder will appear.
  1. Right-click Identity Theft Protector™ folder and click Delete from the menu that appears.
     
  2. Click Yes when prompted to move the files to the Recycle Bin.
     
  3. Click Back on the tool bar to return to the Program Files folder.
     
  4. Double-click the Common Files folder.
     
  5. Right-click the InstallShield folder and click Delete from the menu that appears.
     
  6. Click Yes when prompted to move the files to the Recycle Bin.
     
  7. Click the Back button to return to the Program Files folder, or close the Common Files folder.
     
  8. Double-click the InstallShield Installation Information folder to view its contents.
     
  9. Right-click the {8B52F4DA-F930-428B-A0DB-F610820528D9} folder and click Delete from the menu that appears.
     
  10. Click Yes when prompted to move the files to the Recycle Bin.
     
  11. Close all programs and windows and return to the desktop.
 
Issue Installing Identity Theft Protector™
Description  
Solution To prevent possible conflicts during an installation, closing all programs (including background programs) before installing any software is recommended. The directions below describe how to complete a "clean" installation of Identity Theft Protector™. Choose the operating system and follow the steps that are presented.
 

Installing Identity Theft Protector™: Windows® 98/Me

NOTE: The following procedure will temporarily disable background programs and restart the computer in the cleanest possible configuration. Installing software using this configuration will minimize conflicts.

  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start and select Run.
     
  3. Type MSCONFIG in the Open: field.
     
  4. Click OK. A System Configuration window will open.
     
  5. Click the General tab.
     
  6. Record the Startup selection that is shown so that it can be referred to after the installation.
     
  7. Click Selective Startup.

    NOTE: If the Load Startup Group Item is grayed-out, the Startup Group has been customized at some point. Click the Startup tab at the top and record the startup items that are checked so this customized configuration can be restored after the installation.

     
  8. Remove the checkmark next to the items that follow. (This will temporarily prevent all startup applications from loading when Windows® is restarted.)
bulletLoad startup group items
 
bulletProcess Autoexec.bat file (Windows® 98)
 
bulletProcess Config.sys file (Windows® 98)
 
bulletLoad Static VxDs (Windows® Me)
 
bulletLoad environment variables (Windows® Me)
  1. Click Apply.
     
  2. Click OK.
     
  3. Click Yes when prompted to restart the computer.
     
  4. When the computer has restarted and the Windows® Desktop returns, insert the Identity Theft Protector™ CD into the CD-ROM drive.
     
  5. Click Install and follow the onscreen instructions to install Identity Theft Protector™.
     
  6. Once the installation is complete, follow the steps below to restore the system to its original configuration.
Restoring the Original System Configuration: Windows® 98/Me
  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start and select Run.
     
  3. Type MSCONFIG in the Open: field.
     
  4. Click OK. The System Configuration Utility window will open.
     
  5. Refer to the list of items recorded previously, and check the box next to each item on the list for the General tab or Startup tab or both.
     
  6. Click Apply.
     
  7. Click OK.
     
  8. Click Yes when prompted to restart the computer.
     
  9. Launch Identity Theft Protector™.
Installing Identity Theft Protector™: Windows® XP

NOTE: The following procedure will temporarily disable background programs and restart the computer in the cleanest possible configuration. Installing software using this configuration will minimize conflicts.

When installing Identity Theft Protector™ on Windows® XP, the user must be logged in to Windows® with administrator privileges.
 
  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start and select Run.
     
  3. Type MSCONFIG in the Open: field.
     
  4. Click OK. A System Configuration window will open.
     
  5. Click the Startup tab.
     
  6. Record the Startup items that are checked so this customized configuration can be restored after the installation.
     
  7. Deselect all items under the Startup tab.
     
  8. Click Apply.
     
  9. Click OK.
     
  10. Click Yes when prompted to restart the computer.
     
  11. When the computer has restarted, login to Windows® as a user with administrator privileges. If you do not have administrator privileges, contact the system administrator.
     
  12. After logging in to Windows® with administrator privileges, insert the Identity Theft Protector™ CD into the CD-ROM drive.
     
  13. Click Install and follow the onscreen instructions to install Identity Theft Protector™.
     
  14. Once the installation is complete, follow the steps below to restore the system to its original configuration.
Restoring the Original System Configuration: Windows® XP
  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start and select Run.
     
  3. Type MSCONFIG in the Open: field.
     
  4. Click OK. The System Configuration Utility window will open.
     
  5. Click the Startup tab.
     
  6. Refer to the list of items recorded previously and check the box next to each item on the list.
     
  7. Click Apply.
     
  8. Click OK.
     
  9. Click Yes when prompted to restart the computer.
     
  10. Launch Identity Theft Protector™.
Installing Identity Theft Protector™: Windows® 2000

NOTE: When installing Identity Theft Protector™ on Windows® 2000, the user must be logged in to Windows® with administrator privileges.
 
  1. Press and hold the CTRL and ALT keys and tap the DELETE key once. A Windows® 2000 Security window should appear.
     
  2. Release all keys.
     
  3. Click the Task Manager button.
     
  4. In the Windows® Task Manager dialog box, select the Applications tab.
     
  5. Click once on an application in the list to select it. (If no applications are listed, skip to Step 8 and proceed.)
     
  6. Click End Task.
     
  7. Repeat Steps 5 and 6 until all applications are closed.
     
  8. With all applications closed, click File and select Exit Task Manager.
     
  9. Place the Identity Theft Protector™ CD into the CD-ROM drive.
     
  10. Click Install and follow the onscreen instructions to install Identity Theft Protector™.
     
  11. Once the installation is complete, restart Windows®. This will restart all applications closed using the previous steps.
     
  12. Launch Identity Theft Protector™.
 
Issue Restoring User Profiles
Description  
Solution At times, it may be necessary to uninstall and reinstall Identity Theft Protector™. To preserve data, a backup of the user profiles should be created before uninstalling the program. After the program is reinstalled, it will be necessary to restore this data to Identity Theft Protector™. This technical note describes how to proceed. Follow the steps below to restore user profiles to Identity Theft Protector™.

NOTE: Before beginning, Identity Theft Protector™ must be installed and a backup of the user profile data must exist in the My Documents folder. If the backup copy of the user profile data exists in the My Documents folder, continue with the Restoring User Profiles procedure below.

Moving the Backup to the My Documents Folder

Complete the following steps to move the backup user profile data to the My Documents folder.
 
  1. Locate the backup user profile data and right-click the user profile (*.itp) file.
     
  2. Choose Copy from the list that appears.
     
  3. Complete one of the following steps:

Windows® 98/Me/2000: Right-click the My Documents folder on the desktop and choose Paste from the list that appears.

 

Windows® XP: Click Start and click My Documents. In the My Documents window, right-click a blank area and choose Paste from the list that appears.

  1. Repeat the procedure for additional user profile (*.itp) files if needed.
Restoring User Profiles to Identity Theft Protector™
 
  1. Close all windows and programs and return to the desktop.
     
  2. Click Start and click Programs or All Programs (Windows® XP).
     
  3. Select Broderbund, select Identity Theft Protector™ and click Identity Theft Protector™. The Identity Theft Protector™ program will open.
     
  4. Click a selection from the choices on the left side of the screen to get started. If additional options appear, click the desired option. A Select User window will appear.
     
  5. Click Cancel to close the Select User window.
     
  6. Click File and click Import User. An Open window will appear.
     
  7. Click the down arrow by Look In: and browse to and open the My Documents folder.
     
  8. Click on the user profile (*.itp) file once to select it. (This is the backup user profile folder.)
     
  9. Click Open. The file will be imported into Identity Theft Protector™.
     
  10. Repeat the steps to import additional user profile backup files if needed.
     
  11. When all backup user profile data has been restored, click File in the menu bar and click Exit to close Identity Theft Protector™.
     
  12. Re-open Identity Theft Protector™. The imported user profile will be available to select from the Select User window.
 
Issue Riverdeep® Programs Affected By Uninstalling Identity Theft Protector™
Description  
Solution After uninstalling Identity Theft Protector™, some Riverdeep® products, installed after Identity Theft Protector™ was first installed, do not function as expected. This issue results when registry keys are removed during the uninstall of Identity Theft Protector™. Reinstalling the affected program will help resolve the issue. View the remainder of this technical note for additional information. To reinstall the affected program after uninstalling Identity Theft Protector, complete these steps:
 
  1. Insert the installation CD of the program that no longer functions into the CD-ROM drive.
     
  2. From the autorun screen that appears, click the option to install the program.

    NOTE: If the autorun screen does not appear, complete the following:
    1. Double-click the My Computer icon. For Windows® XP, click Start and choose My Computer.
       
    2. Right-click on the CD-ROM drive and click Open. The contents of the CD will appear.
       
    3. Double-click Setup.exe or Install.exe.
  1. Follow the onscreen prompts to complete the program installation.
 
Issue Locate and Install the Free Screen Shot Deluxe™ 4
Description  
Solution After purchasing TurboTax® and installing Identity Theft Protector™ SE that is included with the TurboTax® purchase, you want to locate and install the free copy of Screen Shot Deluxe™ 4 included in the offer. Screen Shot Deluxe™ 4 can be installed using the Screen Shot Deluxe 4.0 Installer located in the Programs menu. View the remainder of this note for installation instructions. Complete the following steps:

NOTE: Identity Theft Protector™ SE must be installed before the Screen Shot Deluxe™ 4 installer can be accessed.
 
  1. Close all programs and return to the desktop.
     
  2. Click Start and select Programs. For Windows® XP, click Start and select All Programs.
     
  3. Choose Broderbund, select Identity Theft Protector and click Screen Shot Deluxe 4.0 Installer.
     
  4. Follow the onscreen prompts to complete the installation.
     
  5. Launch and use Screen Shot Deluxe™ 4.
 
Issue Exporting a Document
Description  
Solution After creating a document in Identity Theft Protector™, you want to export the document in a different format so it can be opened with a word processing application. Review the remainder of this note for instructions that describe how to export a document from Identity Theft Protector™. NOTE: Altering the content and text of a document may affect its validity. Consulting a lawyer when significant changes are made to a document exported from Identity Theft Protector™ is recommended.
 
  1. Open Identity Theft Protector™ and open the document that is to be exported.
     
  2. Click File, select Export Document and click Export to RTF. An Export window will appear.
     
  3. Click the down arrow by Save In and select the desired save location for the exported file.
     
  4. Type a name for the file in the File Name: field.
     
  5. Click Save. The document will be saved in .RTF format in the location specified in Step 3.
 
Issue Locating Webroot® Privacy Master™, Window Washer® and Spy Sweeper™
Description  
Solution After installing Identity Theft Protector™, you are unable to locate the Webroot® Privacy Master™, Window Washer® and Spy Sweeper™ programs that are also shown on the box. These trial versions can be installed from the Broderbund\Identity Theft Protector program group. View the remainder of this note for instructions that describe how to install the Webroot® Privacy Master™, Window Washer® and Spy Sweeper™ programs. To install the additional trial edition programs, follow the steps below.

NOTE: The trial versions of the Webroot® Privacy Master™, Window Washer® and Spy Sweeper™ programs are not available in the version of Identity Theft Protector™ received with a purchase of TurboTax®.
 
  1. Close all programs and windows to return to the desktop.
     
  2. Place the Identity Theft Protector™ CD-ROM into the CD-ROM drive.

    NOTE: If AutoPlay begins, click Exit.

     
  3. Click Start, select Programs (or All Programs), choose Broderbund and select Identity Theft Protector.
     
  4. From the Identity Theft Protector menu, click one of the following:
bulletPrivacy Master: To install the Webroot® Privacy Master™ software.

 
bulletSpy Sweeper™: To install the Webroot® Spy Sweeper™ software.

 
bulletWindow Washer®: To install the Webroot® Window Washer® software.
  1. Follow the onscreen prompts to complete the installation of the program selected in Step 4.
     
  2. Once the installation is complete, the other Webroot® titles can be installed by repeating Steps 3–5.
 
 
Downloads
 
 
System Requirements
 
 
Win
Platform:   Windows® 98se, 2000 sp3, Me
CPU: 233 MHz or faster
Hard Disk: 1 MB hard disk space for minimum installation
RAM: 64 MB RAM (128 MB recommended for Windows 2000)
CD-ROM: yes
Monitor: 800x600 monitor (1024x768 recommended), 16-bit color
Optional: Windows-compatible printer
Adobe® Acrobat® Reader
Rewritable external storage device
Internet service required to access online features (Internet Explorer 5 or above)
Other: Mouse, Speakers
Win
Platform:   Windows® XP sp1
CPU: 300 MHz or faster
Hard Disk: 50 MB free hard disk space 
RAM: 128 MB RAM
CD-ROM: 4X CD-ROM drive or faster
Monitor: 800x600 monitor (1024x768 recommended), 16-bit color
Optional: Windows-compatible printer
Adobe® Acrobat® Reader
Rewritable external storage device
Internet service required to access online features (Internet Explorer 5 or above)
Other: Mouse, Speakers

 



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