1. Return to the desktop and right-click the My Computer icon.
2. Using the left mouse button, click Properties in the menu that appears.
3. Click the Device Manager tab in the Systems Properties window.
4. Find Display Adapters and click the Plus (+) sign before it.
5. Double-click the driver name that appears and click the Driver tab in the window. (The date of the driver currently installed should be displayed.)
6. Record the information.

1. Click Start, select Programs, and then Control Panel.
2. Double-click System.
3. Click the Device Manager tab.
4. Click the radio button labeled View devices by type.
5. Double-click the line labeled Sound, Video, and Game Controllers. (Several devices should appear in this area.)
6. If there is a device labeled Ensoniq® Audio PCI, then updating to the newest drivers for this sound card will usually correct the locking issue.
7. Contact your computer manufacturer for assistance.

1. Click Start, select Settings and choose Taskbar & Start Menu.
2. In the Taskbar Properties window, click the Start Menu Programs tab.
3. Click the Remove button.
4. In the Remove Shortcuts/Folders window, double-click the Startup folder.
5. In the list that appears, select the Shockwave® Init shortcut icon by clicking it once.
6. Click the Remove button.
7. Close all windows and restart the computer.

1. Click Start, choose Settings and then click Control Panel.
2. Double-click the Display icon.
3. In the Display Properties window, select the Settings tab.
4. Near the bottom-left portion of the window, under Colors (Windows® 98) or Color Palette (Windows® 95), click the drop-down menu and choose 256 Colors.
5. Click Apply near the bottom-right portion of the window.
6. Choose Yes if asked, "Do you want to restart the computer?"

1. Verify that the proper CD is inserted into the CD-ROM drive.
2. Click Start and select Run. The Run dialog box will open.
3. Type X:\SETUP.EXE in the Open: field. (Replace the X with the letter that identifies your CD-ROM drive.)
4. Click OK. The installation of the program should begin.
5. Follow the prompts to complete the installation.

1. Close programs and all windows and return to the desktop.
2. Click the Apple Menu and select Control Panels.
3. In the Control Panels window, select the Extensions Manager. The Extensions Manager window will open.
4. Locate the DeskPicture listing.
5. Click the X in the box before the listing. This will remove the X.
6. Restart the computer.
7. Install and run the program. The issue should be resolved.

1. After logging in to Windows®, insert the Just Grandma and Me install CD into the CD-ROM drive
   
   NOTE: If the installation does not begin, complete these steps to continue:

1. Click Start on the Windows® taskbar.
2. Click the Control Panel icon. The Control Panel window will open and the Pick a Category menu will appear. (If the menu does not appear, then it is likely that the Windows Classic View option is active. To change views, click Switch to Category View.)
3. Click the Add or Remove Programs icon. (This icon appears as CD-ROM in front of an open box.) The Add or Remove Programs window will open.
4. Click the Add New Programs icon located on the left side of the window.
5. Click the CD (or Floppy) button. A window will open entitled: “Install Program from the Floppy Disk or CD-ROM.” The following prompt will also appear: “Insert the first installation disk or CD-ROM.”
6. Insert the disk into the appropriate drive (if needed) and click Next. The Run Installation Program window will open. Windows® XP will automatically locate the correct installation file and disk drive. (The Browse button is used to select a different drive and/or file during the installation if desired.)
7. Click Finish to begin the installation.

NOTE: If the system is setup with multiple user accounts, a window may appear entitled: "Install Programs as Other User." Some programs require the user to have Administrative Privileges in order to run the installation. If assistance is needed to manipulate user-account settings, refer to the Windows® XP Help section, the system administrator or contact technical support for the particular computer. Successful installation of the program may not be possible without Administrator Privileges. Click OK to close this window.

2. Follow the onscreen instructions to install the program.

NOTE: If you encounter problems and are unable to successfully install the program, continue with Installing Programs Using the Program Compatibility Wizard listed below.

Installing Just Grandma and Me Using the Program Compatibility Wizard

Most programs designed for an earlier version of the Windows® operating system will install and run properly on Windows® XP. In some instances, however, when attempting to install such a program, various issues can occur. The information and procedure presented in this section will help you to install a program (designed for earlier versions of Windows®) by using the Program Compatibility Wizard.

NOTE: Windows® XP allows different options for viewing graphical interface. The following procedure assumes that the default Windows® XP view settings are used, rather than the Classic Start Menu View.

1. Uninstall the program using the Add or Remove Programs Control Panel (Steps a-c under Installing in Windows® XP).
2. After removing the program, or if the program does not show in the Add or Remove Programs Control Panel, continue with the next step.
3. Verify the Minimum System Requirements of the program that is to be installed. (This information will be needed as the procedure below is completed.)
4. Close programs and return to the desktop.
5. Insert the program (or installation) CD into the CD-ROM drive.
   
   NOTE: If a program installation screen appears prompting you to install the program, click the selection (i.e., No, Cancel or Exit the Installation, etc.) that will cancel the installation, and return to the desktop.
6. Click Start on the Windows® taskbar.
7. Click All Programs, choose Accessories and select Program Compatibility Wizard. The icon appears as a question mark (?). The Program Compatibility Wizard Welcome window will open.
8. Click Next.
9. Click the "I want to use the program in the CD-ROM drive" radio button.
10. Click Next. A window presenting the different Windows® Compatibility Modes will open.
11. Click the radio button next to the desired Compatibility Mode and click Next. (Consult the Minimum System Requirements of the program that is to be installed [Step 1] for system information.) The window that appears allows for the selection of 256 Colors and/or 640 X 480 Pixel Screen Resolution.
    
    NOTE: These display settings are not available options in Windows® XP. They are only available when running a program in Program Compatibility Mode. The only reason to choose either of these settings is if you are experiencing difficulty installing or running an older application designed to run in MS-DOS®, Windows® 3.1 or Windows® 95. If all options remain unchecked, then the current Colors and Screen Resolution settings will not be altered.
    
    By default, Windows® XP uses visual themes that may change the appearance or behavior of other programs, especially those games or educational programs that include intensive graphics and animation. To prevent the visual themes from affecting these programs, check Disable Visual Themes.
     
12. Click Next. A window showing the heading "Test Your Compatibility Settings" will appear. In addition, the settings that you selected will appear.
13. Verify that the settings are correct.
    
    NOTE: If the settings are not correct, click the Back button to return to the previous screen (or screens) and make the necessary changes.
14. With the correct settings selected and showing in the "Test Your Compatibility Settings" window, click Next. The program installation will begin.
15. Follow the prompts to install the program.
16. After the installation is complete, close the program to return to the Program Compatibility Wizard.
    
    NOTE: After the program is closed, the window with the "Did the program work correctly?" question will reappear. The "Yes. Set this program to always use these compatibility settings" will be selected.
17. If the program functioned properly using the compatibility mode that was selected in Step 11 (above), click Next-the Program Compatibility Data window will open-and continue with Step 18.
    
    NOTE: If the program did not function correctly, uninstall the program (using the Add or Remove Programs Control Panel: Step 1) and repeat the above procedure, choosing different compatibility settings.
18. In the window that opens, select Yes or No and click Next. The Completing the Program Compatibility Wizard window will appear.
19. Click Finish to close the window.
20. Launch and use the program.

1. Close programs, return to the desktop, and click Start on the Windows® taskbar.
2. Click All Programs, choose Accessories and select Program Compatibility Wizard. The icon appears as a question mark (?). The Program Compatibility Wizard Welcome window will open.
3. Click Next.
4. Click the "I want to choose from a list of programs" radio button. A list of programs will appear.
5. Select the program that is to run in a Compatibility Mode.
6. Click Next. A window presenting the different Windows® Compatibility Modes will open.
7. Click the radio button next to the desired Compatibility Mode and click Next. The window that appears allows for the selection of 256 Colors and/or 640 X 480 Pixel Screen Resolution.
   
   NOTE: These display settings are not available options in Windows® XP. They are only available when running a program in Program Compatibility Mode. The only reason to choose either of these settings is if you are experiencing difficulty installing or running an older application designed to run in MS-DOS®, Windows® 3.1 or Windows® 95. If all options remain unchecked, then the current Colors and Screen Resolution settings will not be altered.
   
   By default, Windows® XP uses visual themes that may change the appearance or behavior of other programs, especially those games or educational programs that include intensive graphics and animation. To prevent the visual themes from affecting these programs, check Disable Visual Themes.
    
8. Click Next. A window showing the heading "Test Your Compatibility Settings" will appear. In addition, the settings that you selected will appear.
9. Verify that the settings are correct.
   
   NOTE: If the settings are not correct, click the Back button to return to the previous screen (or screens) and make the necessary changes.
10. With the correct settings selected and showing in the "Test Your Compatibility Settings" window, click Next. A screen showing the following question will open: "Did the program work correctly?" In addition, the program selected in Step 5 (above) will launch.
11. Run the program to test the settings.
12. After testing the settings, minimize (or close) the program to return to the Program Compatibility Wizard.
    
    NOTE: After the program is minimized (or closed), the window with the "Did the program work correctly?" question will reappear. The "Yes. Set this program to always use these compatibility settings" will be selected.
13. If the program functioned properly using the compatibility mode that was selected in Step 7 (above), click Next. The Program Compatibility Data window will open.
    
    NOTE: If the program did not function correctly, click "No, try different compatibility settings" and complete the Wizard. After completing the wizard, try the program again.
14. In the window that opens, select Yes or No and click Next. The Completing the Program Compatibility Wizard window will appear.
15. Click Finish to close the window.
16. Launch (if necessary) and use the program.

1. Close all programs and return to the desktop.
2. Click Start and select Control Panel.
3. In the Control Panel window, double-click Sounds, Speech, and Audio Devices.
4. Double-click Sounds and Audio Devices.
5. Click the Audio tab.
6. Click the down arrow next to MIDI Music Playback and change the Single Instrument selection to MPU-401 (or one most similar to this).
7. Click Apply and click OK.
8. Close all open windows and run the program.