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Monopoly Tycoon
FAQs - Downloads - System Requirements
 		 Monopoly Tycoon
 
 
 
Create a business empire from Baltic Avenue to Boardwalk - one business at a time. It's all the risk taking and deal making of the Monopoly game and so much more! Get to know the city, it's inhabitants, and discover profitable business opportunities. Create businesses, attract the most customers, and generate the cash you need. Compete for control of entire industries and city districts. With opportunities and pitfalls at every corner, it's up to you to outmaneuver up to five other would-be tycoons determined to bankrupt you. Monopoly Tycoon combines the addictive elements of the most popular simulation games, strategy games, and of course the Monopoly game! Choose which businesses are built and where. Build your profits and increase your control (in real time) in a crushingly competitive living city. You won't want to stop until you own it all!
 
 
FAQs
bulletIn program: Lock up when loading
bullet How to: Saving a game (multiplayer)  
bullet Error: "Please insert CD" when starting the program
bullet Screen: Cannot see anyone in auction screen
bullet How to: Uninstalling the program (manually)
bulletLaunch: Cannot launch
bullet Multi-player: Setting up a hotseat game
bulletIn program: Poor performance
bulletHow to: Finishing level 17
bullet Error: "Unknown exception" when starting program
bulletInstall: Cannot install patch
bullet Screen: Black screen (when starting the program)
bulletIn program: Lock up
bullet Graphics: Wrong colors (all monochrome)
bulletError: Disc read errors
bulletIn program: Unexpected Exit
bullet Error: "Invalid page fault in module mc.exe"
bullet In program: Software Rendering only option available
bullet In program: Lock up when clicking Multi-player
bullet How to: Backing up saved information
bullet Error: "Scriptwind_sequncehub.lua" when starting the program
bullet In program: Stores sell the wrong products after installing the patch
 
Issue In program: Lock up when loading
Description  
Solution Modify in game options - Rendering Mode (Change to Software)
  1. From the game's startup menu click on Configure
  2. Under Render select Software Rendering
  3. Press Ok
 
Issue How to: Saving a game (multiplayer)
Description  
Solution Although you can save a multiplayer session, you cannot reload that session. You are not able to save a multiplayer session.
 
Issue Error: "Please insert CD" when starting the program
Description  
Solution
Disable 3rd party applications running in the background

Background applications can be either closed temporarily or disabled. If they are temporarily closed, they will start again when the computer is restarted. If they are disabled they will need to be manually re-enabled to run them again.

1. To temporarily close any extra applications and services running in the background in Windows 2000:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
  3. Click the Applications tab. This will list programs currently running on your system
  4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
  5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
  6. Now click the Processes tab. Click the bar that says User Name to sort the list.
  7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

2. To prevent some applications from loading during startup in Windows 2000:
NOTE: This will permanently disable these programs from running. If you are unsure whether it is safe to stop these from running when your system starts up, check with the program manufacturer

  1. Click Start.
  2. Click Programs.
  3. Click Startup. The programs listed in this menu start automatically at boot.
  4. If there are any programs that you do not want to start during boot, right-click the icon in the menu, then click Delete
Next time you restart, these applications will not run.

You may still want to close out extra programs and processes by following the procedures outlined above in step 1.
 
Clean the CD
Take a look at the under side of the CD and inspect for any fingerprints, dust, etc. If the CD does look dirty try cleaning via one of the following:
  1. Use a CD cleaning kit (available at most computer stores)
  2. Wash it with lukewarm water and mild dish soap solution. Rinse it completely, and then dry it with a soft cotton cloth (or anything that won't scratch the CD or leave debris). Once the CD is dry, try the game again.
    Notice: If you do this, Make sure that you do not scratch the CD or put it into your system while still wet or damage may result.

Make sure the correct CD is in the drive
If you have multiple CD-ROM drives, make sure that the CD-ROM is in the drive it was installed from. If you still have problems, try playing the disc in any other drives that are available.

 
Download and install the patch
The patch fixes this issue. Please go to the downloads section for details on what the patch fixes and how to install it.


To temporarily close any extra applications and services running in the background in Windows 95:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.

    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:

     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.
 

To temporarily close any extra applications and services running in the background in Windows 98:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or it will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows 98:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.
 

To temporarily close any extra applications and services running in the background in Windows Me:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows Me:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.
 

To temporarily close any extra applications and services running in the background in Windows XP:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
  3. Click the Applications tab. This will list programs currently running on your system
  4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
  5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
  6. Now click the Processes tab. Click the bar that says User Name to sort the list.
  7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows XP:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Click the Disable All button to uncheck these items.
  5. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.
 
Issue Screen: Cannot see anyone in auction screen
Description  
Solution
Modify in game options - Rendering Mode (Change to Software)
  1. From the game's startup menu click on Configure
  2. Under Render select Software Rendering
  3. Press Ok
 
Issue How to: Uninstalling the program (manually)
Description  
Solution
Uninstall the program manually
Warning: Advanced Users Only : Use at your own risk!
  1. Editing your registry improperly could corrupt Windows! This could mean re-installing Windows and possibly losing all information on your computer!
  2. Before starting, read the instructions below completely and make sure you understand them.
  3. If you are unsure of any step here, click the No next to "Did this information help you?" below.
Delete the Monopoly Tycoon Uninstall Key:
  1. Click on Start
  2. Click on Run
  3. Type REGEDIT
  4. Press OK
  5. Click on the plus next to HKEY_LOCAL_MACHINE
  6. Click on the plus next to Software
  7. Click on the plus next to Microsoft
  8. Click on the plus next to Windows
  9. Click on the plus next to Current Version
  10. Click on the plus next to Uninstall
  11. For each key under Uninstall (they will be a series of numbers), click the key and look at the Display Name listed in the left window.
  12. When you find one that has Monopoly Tycoon in it, make sure it is highlighted and hit delete on your keyboard to delete it.
Delete the Monopoly Tycoon Registry Folder:
  1. Click on the plus next to HKEY_LOCAL_MACHINE
  2. Click on the plus next to Software
  3. Click on the plus next to Infogrames Interactive
  4. Locate the folder named Monopoly Tycoon
  5. Click the folder and make sure it is highlighted
  6. Hit delete on your keyboard to delete it
Delete the Monopoly Tycoon App Paths folder
  1. Click on the plus next to HKEY_LOCAL_MACHINE
  2. Click on the plus next to Software
  3. Click on the plus next to Microsoft
  4. Click on the plus next to Windows
  5. Click on the plus next to CurrentVersion
  6. Click on the plus next to App Paths
  7. Right-click on mc.exe and select Delete
Delete the Monopoly Tycoon Folder
  1. Click Start
  2. Click Run
  3. Type C:\ in the box and click OK
  4. Double-click Program Files
  5. Double-click Infogrames Interactive
  6. Right-click on Monopoly Tycoon
  7. Select Delete
 
Issue Launch: Cannot launch
Description  
Solution
Update the sound drivers on your system
First determine what type of sound card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG
  4. Click OK. This will bring up the DirectX Diagnostic Tool
  5. When the tool finishes loading, click the Sound tab.
In the Device section, next to Name is the name of your device. You may want to write this down.
The Manufacturer is the company that manufactured your sound card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.


Update the video drivers on your system
To update your video drivers in Windows:

First determine what type of video card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.
In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.
 
Disable 3rd party applications running in the background
Background applications can be either closed temporarily or disabled. If they are temporarily closed, they will start again when the computer is restarted. If they are disabled they will need to be manually re-enabled to run them again.

 

  1. To temporarily close any extra applications and services running in the background in Windows 2000:
    1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
    2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
    3. Click the Applications tab. This will list programs currently running on your system
    4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
    5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
    6. Now click the Processes tab. Click the bar that says User Name to sort the list.
    7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
       
    This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

     
  2. To prevent some applications from loading during startup in Windows 2000:
    NOTE: This will permanently disable these programs from running. If you are unsure whether it is safe to stop these from running when your system starts up, check with the program manufacturer
    1. Click Start.
    2. Click Programs.
    3. Click Startup. The programs listed in this menu start automatically at boot.
    4. If there are any programs that you do not want to start during boot, right-click the icon in the menu, then click Delete
    Next time you restart, these applications will not run.

    You may still want to close out extra programs and processes by following the procedures outlined above in step 1.

     

To temporarily close any extra applications and services running in the background in Windows 95:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.

    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:

     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.


To temporarily close any extra applications and services running in the background in Windows 98:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or it will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows 98:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.
 

To temporarily close any extra applications and services running in the background in Windows Me:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows Me:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.


To temporarily close any extra applications and services running in the background in Windows XP:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
  3. Click the Applications tab. This will list programs currently running on your system
  4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
  5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
  6. Now click the Processes tab. Click the bar that says User Name to sort the list.
  7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows XP:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Click the Disable All button to uncheck these items.
  5. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.
 
Issue Multi-player: Setting up a hotseat game
Description  
Solution
Set up hotseat game
The only multiplayer support is for LAN or online play. There is no hotseat option.
 
Issue In program: Poor performance
Description  
Solution
Disable 3rd party applications running in the background
 
Background applications can be either closed temporarily or disabled. If they are temporarily closed, they will start again when the computer is restarted. If they are disabled they will need to be manually re-enabled to run them again.

 

  1. To temporarily close any extra applications and services running in the background in Windows 2000:
    1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
    2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
    3. Click the Applications tab. This will list programs currently running on your system
    4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
    5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
    6. Now click the Processes tab. Click the bar that says User Name to sort the list.
    7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
    This should temporarily close any conflicting background applications. These applications will start up again when you reboot.
  2. To prevent some applications from loading during startup in Windows 2000:
    NOTE: This will permanently disable these programs from running. If you are unsure whether it is safe to stop these from running when your system starts up, check with the program manufacturer
    1. Click Start.
    2. Click Programs.
    3. Click Startup. The programs listed in this menu start automatically at boot.
    4. If there are any programs that you do not want to start during boot, right-click the icon in the menu, then click Delete
    Next time you restart, these applications will not run.

    You may still want to close out extra programs and processes by following the procedures outlined above in step 1.


Update the video drivers on your system

To update your video drivers in Windows:

First determine what type of video card you have. To do this:

  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.
In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

Make more hard drive space available

To free up hard drive space in Windows 2000 first remove any programs that you don't use. To do this:
  1. Click Start, Settings then Control Panel.
  2. In the control panel, click Add/Remove Programs. This will show you a list of programs that can be uninstalled and how much space they are using.
  3. Click any programs that can be removed, the click the Change/Remove button and follow the onscreen prompts. If you are unsure if a program is needed or not, contact the software manufacturer.
Next run 2000's Disk Cleanup:
  1. Double-click the My Computer icon on your desktop.
  2. Hold down the Alt key on the keyboard and double-click the hard drive icon.
  3. On the General tab, click the Disk Cleanup button.
  4. In Disk Cleanup put a check in the boxes next to Temporary Internet Files, Recycle Bin, and Temporary Files. Make sure other boxes are not checked.
  5. Click OK. A message will ask you if you want to perform these actions. Click Yes. This will clear out your temporary directories and empty your Recycle Bin.

Make more hard drive space available

To free up hard drive space in Windows 2000 first remove any programs that you don't use. To do this:
  1. Click Start, Settings then Control Panel.
  2. In the control panel, click Add/Remove Programs. This will show you a list of programs that can be uninstalled and how much space they are using.
  3. Click any programs that can be removed, the click the Change/Remove button and follow the onscreen prompts. If you are unsure if a program is needed or not, contact the software manufacturer.
Next run 2000's Disk Cleanup:
  1. Double-click the My Computer icon on your desktop.
  2. Hold down the Alt key on the keyboard and double-click the hard drive icon.
  3. On the General tab, click the Disk Cleanup button.
  4. In Disk Cleanup put a check in the boxes next to Temporary Internet Files, Recycle Bin, and Temporary Files. Make sure other boxes are not checked.
  5. Click OK. A message will ask you if you want to perform these actions. Click Yes. This will clear out your temporary directories and empty your Recycle Bin.

Update the sound drivers on your system

First determine what type of sound card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG
  4. Click OK. This will bring up the DirectX Diagnostic Tool
  5. When the tool finishes loading, click the Sound tab.
In the Device section, next to Name is the name of your device. You may want to write this down.
The Manufacturer is the company that manufactured your sound card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

If the problems persists, please click the Save All Information... button in the DirectX Diagnostic Tool, click No to the "Did this information help you" question below, and send the information in your response.

 To temporarily close any extra applications and services running in the background in Windows 95:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.

    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:

     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To free up hard drive space in Windows 95 remove any programs that you don't use. To do this:

  1. Click Start, Settings then Control Panel.
  2. In the control panel, click Add/Remove Programs. This will show you a list of programs that can be uninstalled and how much space they are using.
  3. Click any programs that can be removed, the click the Add/Remove button and follow the onscreen prompts. If you are unsure if a program is needed or not, contact the software manufacturer.
To temporarily close any extra applications and services running in the background in Windows 98:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or it will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows 98:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.

To free up hard drive space in Windows 98 first remove any programs that you don't use. To do this:

  1. Click Start, Settings then Control Panel.
  2. In the control panel, click Add/Remove Programs. This will show you a list of programs that can be uninstalled and how much space they are using.
  3. Click any programs that can be removed, the click the Add/Remove button and follow the onscreen prompts. If you are unsure if a program is needed or not, contact the software manufacturer.
Next run 98's Disk Cleanup:
  1. Double-click the My Computer icon on your desktop.
  2. Hold down the Alt key on the keyboard and double-click the hard drive icon.
  3. On the General tab, click the Disk Cleanup button.
  4. In Disk Cleanup put a check in the boxes next to Temporary Internet Files, Recycle Bin, and Temporary Files. Make sure other boxes are not checked.
  5. Click OK. A message will ask you if you want to perform these actions. Click Yes. This will clear out your temporary directories and empty your Recycle Bin.

To temporarily close any extra applications and services running in the background in Windows Me:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows Me:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.


To temporarily close any extra applications and services running in the background in Windows XP:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
  3. Click the Applications tab. This will list programs currently running on your system
  4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
  5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
  6. Now click the Processes tab. Click the bar that says User Name to sort the list.
  7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows XP:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Click the Disable All button to uncheck these items.
  5. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.
 
Issue How to: Finishing level 17
Description  
Solution Sandbox mode

This is what's called a sandbox mode. Meaning that you can build as much as you like without any opponents.

 
Issue Error: "Unknown exception" when starting program
Description  
Solution Disable 3rd party applications running in the background

Background applications can be either closed temporarily or disabled. If they are temporarily closed, they will start again when the computer is restarted. If they are disabled they will need to be manually re-enabled to run them again.

  1. To temporarily close any extra applications and services running in the background in Windows 2000:
    1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
    2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
    3. Click the Applications tab. This will list programs currently running on your system
    4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
    5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
    6. Now click the Processes tab. Click the bar that says User Name to sort the list.
    7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
    This should temporarily close any conflicting background applications. These applications will start up again when you reboot.
  2. To prevent some applications from loading during startup in Windows 2000:
    NOTE: This will permanently disable these programs from running. If you are unsure whether it is safe to stop these from running when your system starts up, check with the program manufacturer
    1. Click Start.
    2. Click Programs.
    3. Click Startup. The programs listed in this menu start automatically at boot.
    4. If there are any programs that you do not want to start during boot, right-click the icon in the menu, then click Delete
    Next time you restart, these applications will not run.

    You may still want to close out extra programs and processes by following the procedures outlined above in step 1.

Update the video drivers on your system

To update your video drivers in Windows:

First determine what type of video card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.
In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

 

To temporarily close any extra applications and services running in the background in Windows 95:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.

    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:

     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

 

To temporarily close any extra applications and services running in the background in Windows 98:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or it will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows 98:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.


 

To temporarily close any extra applications and services running in the background in Windows Me:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows Me:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.

 

To temporarily close any extra applications and services running in the background in Windows XP:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
  3. Click the Applications tab. This will list programs currently running on your system
  4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
  5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
  6. Now click the Processes tab. Click the bar that says User Name to sort the list.
  7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows XP:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Click the Disable All button to uncheck these items.
  5. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.
 
Issue Install: Cannot install patch
Description  
Solution Patch not compatible with downloaded version of game

If you purchased the downloadable version of the game through an online retailer may not need to install the patch as it may already be patched. Please contact the online retailer if an update is necessary.

Reinstall the program and patch (Normal Method)

  • Reinstall the program (Normal Method)
    To reinstall a program in Windows, you'll need to perform the following procedures:
    1. Uninstall the game using Add or Remove Programs
      1. Click Start
      2. Click Run
      3. Type control
      4. Click OK
      5. Double-click Add or Remove Programs
      6. Click the name the program you wish to remove
      7. Click the Remove button and follow the on screen instructions
    2. Insert the installation CD and follow the on screen instructions or follow the installation instructions in the documentation for the program.
  • Download and install the patch
    		•
     
    Issue Screen: Black screen (when starting the program)
    Description  
    Solution Disable 3rd party applications running in the background

    Background applications can be either closed temporarily or disabled. If they are temporarily closed, they will start again when the computer is restarted. If they are disabled they will need to be manually re-enabled to run them again.

    1. To temporarily close any extra applications and services running in the background in Windows 2000:
      1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
      2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
      3. Click the Applications tab. This will list programs currently running on your system
      4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
      5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
      6. Now click the Processes tab. Click the bar that says User Name to sort the list.
      7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
      This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

       
    2. To prevent some applications from loading during startup in Windows 2000:
      NOTE: This will permanently disable these programs from running. If you are unsure whether it is safe to stop these from running when your system starts up, check with the program manufacturer
      1. Click Start.
      2. Click Programs.
      3. Click Startup. The programs listed in this menu start automatically at boot.
      4. If there are any programs that you do not want to start during boot, right-click the icon in the menu, then click Delete
      Next time you restart, these applications will not run.

      You may still want to close out extra programs and processes by following the procedures outlined above in step 1.

    Make sure your system meets the program's system requirements

    To check if your PC meets the minimum system requirements for the game:
    1. Click Start
    2. Click Run.
    3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
    This tool will give you hardware information about your system.
    1. Processor: Shown on the System tab on the line labeled Processor
    2. Operating System or Windows Version: Shown on the System tab on the line labeled Operating System
    3. System Memory or RAM: Shown on the System tab on the line labeled Memory
    4. Video Card: Shown on the Display tab on the line labeled Name
    5. Video Memory: Shown on the Display tab on the line labeled Approx. Total Memory
    To check your hard drive space:
    1. Double-click the My Computer icon on your desktop. If the icon is not on your desktop, click Start->My Computer.
    2. Hold down the Alt key on the keyboard and double-click the hard drive icon. The General tab will show a pie chart representing the used and free space of your hard drive.
    You may want to write this information down for future reference. Now that you have determined the hardware information for your system, check it against the System Requirements.

    If you do not meet the system requirements for a program, Atari cannot offer support for the program on your system.

    Update the video drivers on your system

    To update your video drivers in Windows:

    First determine what type of video card you have. To do this:
    1. Click Start
    2. Click Run
    3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
    4. When the tool finishes loading, click the Display tab.
    In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

    To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

    Follow the instructions on the manufacturer's web site to download and install the latest drivers.

    If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

    Update the DirectX version on your system

    To update DirectX:
    1. You go to http://www.microsoft.com/directx
    2. Look for a download link.
    3. Make sure to choose the appropriate download for your version of Windows.
    4. Follow the instructions on the Microsoft site for proper installation.

    Update the sound drivers on your system

    First determine what type of sound card you have. To do this:
    1. Click Start
    2. Click Run
    3. In the box type DXDIAG
    4. Click OK. This will bring up the DirectX Diagnostic Tool
    5. When the tool finishes loading, click the Sound tab.
    In the Device section, next to Name is the name of your device. You may want to write this down.
    The Manufacturer is the company that manufactured your sound card.

    To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

    Follow the instructions on the manufacturer's web site to download and install the latest drivers.

    If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

    If the problems persists, please click the Save All Information... button in the DirectX Diagnostic Tool, click No to the "Did this information help you" question below, and send the information in your response.

     

     

    To temporarily close any extra applications and services running in the background in Windows 95:
    1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
    2. This will bring up the Close Program window.

      This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:

       
    3. Click once to highlight the first program listed.
    4. Hit the End Task button
    Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

    This should temporarily close any conflicting background applications. These applications will start up again when you reboot.


     

    To temporarily close any extra applications and services running in the background in Windows 98:
    1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
    2. This will bring up the Close Program window.
      This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
       
    3. Click once to highlight the first program listed.
    4. Hit the End Task button
    Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or it will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

    This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

    To prevent extra applications and services from loading during startup in Windows 98:
    1. Click Start then Run.
    2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
    3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
    4. Take note of which items are checked and which are not. You may want to jot this down.
    5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
    6. Click OK. When you are prompted to restart, click Yes
    Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

    To undo the above changes:
    1. Click Start then Run
    2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
    3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
    4. Click OK. When you are prompted to restart, click Yes
    This will restart your computer with all the background applications re-enabled.

     

    To temporarily close any extra applications and services running in the background in Windows Me:
    1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
    2. This will bring up the Close Program window.
      This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
       
    3. Click once to highlight the first program listed.
    4. Hit the End Task button
    Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

    This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

    To prevent extra applications and services from loading during startup in Windows Me:
    1. Click Start then Run.
    2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
    3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
    4. Take note of which items are checked and which are not. You may want to jot this down.
    5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
    6. Click OK. When you are prompted to restart, click Yes
    Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

    To undo the above changes:
    1. Click Start then Run
    2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
    3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
    4. Click OK. When you are prompted to restart, click Yes
    This will restart your computer with all the background applications re-enabled.


     

    To temporarily close any extra applications and services running in the background in Windows XP:
    1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
    2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
    3. Click the Applications tab. This will list programs currently running on your system
    4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
    5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
    6. Now click the Processes tab. Click the bar that says User Name to sort the list.
    7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
    This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

    To prevent extra applications and services from loading during startup in Windows XP:
    1. Click Start then Run
    2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
    3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
    4. Click the Disable All button to uncheck these items.
    5. Click OK. When you are prompted to restart, click Yes
    Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

    To undo the above changes:
    1. Click Start then Run
    2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
    3. On the General tab, click the dot next to Normal Startup
    4. Click OK. When you are prompted to restart, click Yes
    This will restart your computer with all the background applications re-enabled.
     
    Issue In program: Lock up
    Description  
    Solution Disable 3rd party applications running in the background

    Background applications can be either closed temporarily or disabled. If they are temporarily closed, they will start again when the computer is restarted. If they are disabled they will need to be manually re-enabled to run them again.

    1. To temporarily close any extra applications and services running in the background in Windows 2000:
      1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
      2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
      3. Click the Applications tab. This will list programs currently running on your system
      4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
      5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
      6. Now click the Processes tab. Click the bar that says User Name to sort the list.
      7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
      This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

       
    2. To prevent some applications from loading during startup in Windows 2000:
      NOTE: This will permanently disable these programs from running. If you are unsure whether it is safe to stop these from running when your system starts up, check with the program manufacturer
      1. Click Start.
      2. Click Programs.
      3. Click Startup. The programs listed in this menu start automatically at boot.
      4. If there are any programs that you do not want to start during boot, right-click the icon in the menu, then click Delete
      Next time you restart, these applications will not run.

      You may sti