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Madeline Classroom Companion 2nd Grade
FAQs - Downloads - System Requirements
 		 Madeline Classroom Companion 2nd Grade
 
 
 

Madeline™ Classroom Companion 2nd Grade

Bonjour! Madeline can't wait to explore her town with you! Visit the Book Store, Stationery Store, the Post Office, the Theatre, or play with Yvette. Paint pictures in the Art Studio, or have fun away from the computer with printable activities. There's even a magic show! With Madeline as your pal, the fun and learning never ends!

bullet Three levels of difficulty
bullet Win medals by completing games
bullet Fun animations
bullet Madeline is always there to help
 

 
 
FAQs
bullet The following methods fix the majority of issues. Please try these before contacting technical support.
bulletLaptops not supported
bullet Program Freezes or CD-Read Error Occurs
bulletRemoving a Name
bullet Program Will Not Install With Thinking Games
bullet256 Colors Required
bulletDefault Program Paths
bullet Auto-Installation Does Not Begin
bullet"Not enough disk space" error during installation

 
Issue The following methods fix the majority of issues. Please try these before contacting technical support.
Description  
Solution Method 1: Disable any Antivirus or Firewall software

Make sure you have disabled any Antivirus or Firewall software you may have. Some examples of these programs are Norton Antivirus, Trend Micro, Mcaffee and Zone Alarm. These types of programs have a tendency to create conflicts with files/programs necessary for the game to run. Please see the manufacturers website for instructions on how to temporarily disable your software.

Method 2: Update Your Video Driver

Contact the manufacturer of your video card to inquire about how to obtain and install the latest version of the video driver for your video card or visit the Windows Update site to look for applicable drivers

To identify the name and manufacturer of your video adapter:

  1. Click Start, and then click Run.
  2. In the Open box, type dxdiag, and then click OK.
  3. Click the Display tab.
  4. Under Device, look for Name and Manufacturer.
  5. Click Exit.
Method 3: Update Your Sound Driver

Contact the manufacturer of your sound card to inquire about how to obtain and install the latest version of the sound driver for your sound card or visit the Windows Update site to look for applicable drivers. (See the "Method 4" section of this article for contact information.)

To identify the name and provider of your sound driver:

  1. Click Start, and then click Run.
  2. In the Open box, type dxdiag, and then click OK.
  3. Click the Sound tab.
  4. Under Device, look for Name, under Driver, look for Provider.
  5. Click Exit.
Method 4: Install the Latest Motherboard Chipset Drivers

If you are using an Intel chipset motherboard, you may be able to resolve this issue by installing the most recent drivers for the chipset. Check www.intel.com for the latest drivers available. If you are using a VIA Technologies chipset motherboard, you may be able to resolve this issue by installing the most recent drivers for the chipset. Check www.viaarena.com for the latest drivers available.

For all other motherboard drivers, please contact the motherboard manufacturer for the most recent drivers available.

Method 5: Restart Your Computer by Using a Clean Boot Procedure

When you start Microsoft Windows, typically there are a number of programs that start automatically and run in the background that may interfere with the game. These programs may include antivirus and system utility programs. When you perform a clean boot, you prevent these programs from starting automatically. You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.

To restart your computer by using a clean boot procedure, follow these steps when you are using Windows XP.

Note You may experience a temporary loss of some services functionality when you follow these steps. Restoring the settings restores the functionality, but may result in the return of the original error message or behavior.

  1. Click Start, and then click Run.
  2. In the Open box, type msconfig, and then click OK.
  3. On the General tab, click Selective Startup.
  4. Under Selective Startup, click to clear the following check boxes:
    1. Process SYSTEM.INI File
    2. Process WIN.INI File
    3. Load Startup Items
  5. On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
  6. Click OK, and then click Restart.
* By replacing the checks in the boxes and restarting the computer after testing the game, you can return your computer to the same status as before you cleared the check boxes.

Method 6: Remove and Reinstall the Game

If the issue continues to occur, remove and then reinstall the game on a clean-booted computer. Follow these steps to remove and reinstall the game:

Uninstall:

  1. Make sure you're on your desktop with all windows closed
  2. Click on Start
  3. Select Settings
  4. Left-Click on Control Panel
  5. Double-Click on Add/Remove Programs
  6. Left-Click on the name for the program you want to remove
  7. Left-Click on the Add/Remove button
  8. Follow the on screen prompts for removal, make note of any directories that remained.
Delete remaining file folders:
  1. Make sure you're on your desktop with all windows closed
  2. Double-Click on My Computer
  3. Double-Click on C:\
  4. Follow the original installation path from uninstall remaining directories and delete them
  5. That should place the folder into your recycling bin, you may remove these files later
Remove temp files:
  1. Make sure you're on your desktop with all windows closed
  2. Double-Click on My Computer
  3. Double-Click on C:\
  4. Double-Click on Windows or WinNT (depending on your OS)
  5. Double-Click on Temp
  6. Left-Click on Edit on the top
  7. Left-Click on Select All
  8. Press the Delete key on your keyboard
  9. That should place all temp files into your recycling bin, you may remove these files later
Clean install:

Close all background programs (Win9x/ME only):

  1. Make sure you have all programs closed (nothing on your taskbar)
  2. While holding down both the Ctrl and Alt key, press delete on your keyboard
  3. You should get a Close Program window
  4. Left-Click on the name, and hit the End Task button
  5. Make sure that you do this for every entry with the exception of "Explorer" and "Systray", those two files are required for any program to run under windows.
  6. When you have only "Explorer" and "Systray" left in the window it means you have closed all background programs.
  7. Note that when you restart your computer and programs will open again, and you will have to repeat the process.
  8. Install the Program:
  9. Insert the Disc
  10. Autoplay should commence
  11. Left-Click on "Install"
  12. Follow the instructions to install the program
Method 7: Adjust Graphics Hardware Acceleration

To adjust graphics hardware acceleration, use the method described for your operating system:

Microsoft Windows 2000 or Microsoft Windows XP

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Display.
  3. On the Settings tab, click Advanced.
  4. Click the Troubleshoot tab.
  5. Move the Hardware Acceleration slider two notches to the left of Full (the Disable all cursor and advanced drawing accelerations setting).
  6. Click OK, and then click OK again.
  7. Test the game.
Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me)
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. On the Performance tab, click Graphics.
  4. Move the Hardware Acceleration slider one notch to the left of Full (the Most acceleration setting).
  5. Click OK, and then click Close.
  6. If you are prompted to restart the computer, click Yes.
Method 8: Lower Sound Card Hardware Acceleration
  1. Click Start, and then click Run.
  2. In the Open box, type dxdiag, and then click OK.
  3. On the Sound tab, in the DirectX Features section, change the Hardware Sound Acceleration Level to Basic acceleration.
  4. Click Exit.
Method 9: Download and Install the Most Recent Version of DirectX

To download the latest version of DirectX, visit the following Microsoft Web site: http://www.microsoft.com/directx

After downloading, open the file and follow the instructions.

Method 10: Create a New User Account in Windows XP

Windows XP Home Edition

  1. Click Start, click Control Panel, and then click User Accounts.
  2. In the Pick a task list box, click Create a new account.
  3. Type the name that you want to use for the account, and then click Next.
  4. Select the account type that you want, and then click Create Account.
Note: Most games require a user account with administrator account type to run and will not be supported if using another limited account.

Windows XP Professional Edition

  1. Click Start, click Control Panel, and then click User Accounts.
  2. On the Users tab, click Add.
  3. Type a name for your user account, your full name, and a description for your account.
  4. If your computer is set up as part of a client/server network, type the domain name, and then click Next.
    Note: If your computer is set up as an individual computer (without a network) or in a peer-to-peer network, you do not have to provide a domain name.
  5. Type a user password, and then type the user password again to confirm it.
    Important: Passwords are case-sensitive. For example, "MyPassword" and "mypassword" are treated as two different passwords.
  6. Click Next.
  7. Select the level of access for your user account, and then click Finish.
Note Some games require a user account with Administrator level access to run.
 
Issue Laptops not supported
Description  
Solution Our products have not been tested to be used on laptop computers. Laptops are all-in-one devices that combine a monitor, CPU, keyboard, video and audio cards. Because of this, some resources are ‘shared’ or ‘integrated’. Also the CPU or processors have a different architecture than that of desktop PC's. Therefore the device performance is different and game stability cannot be guaranteed.

While we do not support or test our products on laptops, that does not neccessarily mean that they will not run. We would recommend that you update all device drivers associated with your laptop and try the game. If this still does not work, then I would like to re-iterate that unfortunately there is no further help or support we can provide you.
 
Issue Program Freezes or CD-Read Error Occurs
Description  
Solution Madeline™ Classroom Companion 2nd Grade freezes, presents a CD-read error, or experiences extremely long CD-read times during start up. These conditions are typically related to the CD-ROM drive. Cleaning the CD and checking other CD-ROM related settings could resolve the issues. Updating to the current CD-ROM drive for the system could also be necessary. By completing the procedures that follow, the CD-read issue may be resolved.
 
  1. Verify that the correct CD is inserted when prompted.
     
  2. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the CD. Using your fingertips and warm water, gently rub the soap on the CD in a circular motion. Rinse the CD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
     
  3. Verify that the computer is utilizing a 32-bit file system.
  1. Return to the Windows Desktop and right-click the My Computer icon.
     
  2. Select Properties from the menu that appears and click the Performance tab.
     
  3. Verify that the File System field reads 32-bit. (If it reads anything else, contact the computer manufacturer.)
  1. Activate Sync Data Transfer in the following manner:
  1. In the System Properties window (see previous procedure), click the Device Manager tab.
     
  2. Choose View Devices By Type. In the list that appears, locate CD-ROM or CD-ROM Controller.
     
  3. Click the plus (+) sign next to this item.
     
  4. Couble-click the name that appears beneath this item.
     
  5. In the Properties window, click the Settings tab. Find the Sync Data Transfer checkbox and confirm that it is checked.
     
  6. Click OK.
  1. Verify that the most current version of the driver for the CD-ROM drive is being used. Contact the computer manufacturer for additional information.
     
  2. Try to use a different CD in the CD-ROM drive to see if it is readproperly.
     
  3. If possible, insert the problem CD into the CD-ROM drive of another computer to determine if the issue is system specific.

NOTE: If none of the above procedures resolve the issue, continue by closing the background programs.

Close Background Programs (Windows® 95/98)

NOTE: Before closing any background program, consult the computer manufacturer to identify which programs may need to remain running.
 
  1. Exit all programs and return to the Windows® Desktop.
     
  2. Press and hold down the CTRL and ALT keys at the same time.
     
  3. While these keys are pressed, tap the DELETE key once.
     
  4. Release the CTRL and ALT keys. A Close Program window will open. (In it appears a listing of all of the programs currently running on the system. For any installation using Windows® 95 or Windows® 98, two programs must remain active: EXPLORER and SYSTRAY.)
     
  5. Start at the top of the Close Program listing and highlight a program by clicking on it once.
     
  6. Click the End Task button in the lower left corner of the Close Program window. (Do not click the Shut Down button as it will shut down the computer. This will restart all programs that have been closed, requiring that the procedure be repeated from the beginning.) As a safety feature, only one program can be closed at a time. The Close Programs window will close each time the End Task button is selected. To continue, repeat Steps 2 and 3 to reopen the Close Program window.

    NOTE: Most programs will close with a single End Task action. Some programs, however, will require that the End Task button be selected again. If a message appears indicating that the program is not responding, click End Task again and proceed.

     
  7. When only EXPLORER and SYSTRAY are showing in the Close Program window, click the Cancel button.
     
  8. Attempt to run the program. (These background programs will start when the computer is restarted. To close them again, the process will have to be repeated.)
 
Issue Removing a Name
Description  
Solution It is possible to remove one or more user names from the sign-in folder after installing and using Madeline™ Classroom Companion 2nd Grade, however, the program is not designed to allow user names to be deleted one-by-one. To delete all user names from the roster, the player data file must be deleted. Complete the steps that follow to delete the data folder containing all of the user names.
 
  1. Close all programs and windows and return to the Windows® Desktop.
     
  2. Double-click the My Computer icon.
     
  3. Double-click the Hard Drive icon. (This is the drive where the program was installed.)
     
  4. Double-click the CWONDERS folder.
     
  5. Double-click the MCCF folder.
     
  6. Click once on the Data folder to highlight it.
     
  7. Press the DELETE key on the keyboard.
     
  8. Answer Yes to the prompt to send the selected item to the Recycle Bin.
     
  9. Click once on the Roster file to highlight it.
     
  10. Press the DELETE key on the keyboard.
     
  11. Answer Yes to the prompt to send the selected item to the Recycle Bin.
     
  12. Close the window, then launch the program and sign in as a new player.
     
  13. Continue to use Madeline™ Classroom Companion 2nd Grade.
 
Issue Program Will Not Install With Thinking Games
Description  
Solution In some instances, conflicts have occurred when attempting to install Madeline™ Classroom Companion 2nd Grade onto a system which also has Madeline™ Thinking Games installed. This conflict is caused by a demo version of Madeline™ Classroom Companion 1st & 2nd Grade, which is installed with Madeline™ Thinking Games. (This demo version sometimes conflicts with the full version of the program.) Removing the demo versions of Madeline™ Classroom Companion 1st & 2nd Grade should allow the full version of the program to install properly. Complete the steps below to remove the demo versions of the program.

NOTE: The procedure below assumes that Madeline™ Thinking Games was installed to the default directory. If a custom installation was performed, it will be necessary to locate the directory where the program was installed.
 
  1. Close all programs and windows and return to the Windows® Desktop.
     
  2. Double-click the My Computer icon.
     
  3. Double-click the icon representing the hard drive (C:) to open it.
     
  4. Double-click the Cwonders folder to open it.
     
  5. Click the Mccs folder once to highlight it, then press the DELETE key on the keyboard.
     
  6. Answer Yes to the prompt that appears (if necessary) to send the folder to the Recycle Bin.
     
  7. Click the Mccf folder once to highlight it, then press the DELETE key on the keyboard.
     
  8. Answer Yes to the prompt that appears (if necessary) to send the folder to the Recycle Bin.
     
  9. Install the Madeline™ Classroom Companion 2nd Grade program. The issue should be resolved.
 
Issue 256 Colors Required
Description  
Solution Madeline™ Classroom Companion 2nd Grade requires that the Colors (Windows® 98) or Color Palette (Windows® 95) setting be set to 256 Colors. (This is a minimum requirement of the program.) Following a step-by-step procedure will allow changing of the setting, or verification that 256 Colors is chosen as one of the Display Settings. Complete the following procedure to change the color settings to 256 colors.
  1. Click Start, choose Settings and then click Control Panel.
     
  2. Double-click the Display icon.
     
  3. In the Display Properties window, select the Settings tab.
     
  4. Near the bottom-left portion of the window, under Colors (Windows® 98) or Color Palette (Windows® 95), click the drop-down menu and choose 256 Colors.
     
  5. Click Apply near the bottom-right portion of the window.
     
  6. Choose Yes if asked, "Do you want to restart the computer?"
NOTE: If 256 Colors is not an available setting, contact the computer manufacturer for additional assistance and information.
 
Issue Default Program Paths
Description  
Solution Default Program Paths. The program files can be found in the following locations. Setup Path: D:\Setup.exe

Hard Drive Location: C:\Program Files\Creative Wonders

Start Menu Location: Programs/Creative Wonders/Madeline

Quicktime®: 2.1.2.59

DirectX®: n/a
 
Issue Auto-Installation Does Not Begin
Description  
Solution After inserting the Madeline™ Classroom Companion 2nd Grade CD into the CD-ROM drive, the installation does not begin. Installing the program manually will resolve the issue. Follow the steps below to complete a manual installation.
 
  1. Verify that the proper CD is inserted into the CD-ROM drive.
     
  2. Click Start and select Run. The Run dialog box will open.
     
  3. Type D:\SETUP.EXE in the Open: field. (The letter D represents the CD-ROM drive. If a different letter represents the CD-ROM drive, use that letter in the Open: field.)
     
  4. Click OK. The installation should begin.
     
  5. Follow the on-screen prompts to complete the installation.
 
Issue Not enough disk space
Description
When attempting to install Madeline, Cluefinder or Reader Rabbit titles, the message "Not enough disk space" appears. I have more than enough space. (This typically occurs when attempting to install the program to a hard drive that is larger than 2 GB.)
 
Solution Follow the procedure below to install the program.

1. Place the Program CD into the CD-ROM drive. Allow time for the CD-ROM drive to start up. If auto-install begins, skip to Step 5. (If auto-run does not begin, continue with the next step.)

2. Click Start and select Run. The Run dialog box will appear.

3. Type D:\Setup.exe in the Open: field and click OK. (If the CD-ROM drive containing the CD is represented by a different letter, replace D with that letter.)

4. Click Yes to install the program.

5. When the Welcome dialog box appears, click Next. The Software License Agreement will appear.

6. Click Yes, if you agree to the terms of the agreement.

7. **HERE IS THE IMPORTANT STEP** : At the Choose Destination Location, PRESS AND HOLD DOWN the CTRL key and click Next with the your mouse. The Select Program Folder dialog box will appear. (This by-passes the disk check)

9. Release the CTRL key and follow the on-screen prompts to continue installing the program.
 
Downloads
 
 
System Requirements
 
  Mac
Platform:   Mac OS 7.1–9.2, OS X Classic mode
CPU: 68040 33 MHz, PowerPC®, or faster
Hard Disk: 7MB
RAM: 8 MB RAM (16 MB for PowerPC®)
CD-ROM: 2X
Monitor: 640x480, 256 color
Sound Card: yes
Optional: Printer recommended
Other: Mouse, Speakers
Win
Platform:   Windows® 3.1, 95/98, Me, XP
CPU: 486/33 MHz or faster
Hard Disk: 7MB
RAM: 8MB
CD-ROM: 2X
Monitor: 640x480, 256 colors
Sound Card: Windows-compatible sound card & speakers
Optional: Printer recommended
Other: Mouse, Speakers

 



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Last modified:03/27/2008