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Madeline Classroom Companion Kindergarten
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 		 Madeline Classroom Companion Kindergarten
 
 
 

Madeline™ Classroom Companion Kindergarten

Bonjour! Madeline can't wait to explore her town with you! Visit the General Store, the Bakery, the Jewelry Store, the Playschool, the Candy Store, or the Theatre. Paint pictures in the Art Studio, or have fun away from the computer with printable activities. There's even a magic show! With Madeline as your pal, the fun and learning never ends!

bulletThree levels of difficulty
bulletWin medals by completing games
bulletFun animations
bulletMadeline is always there to help

 
 
FAQs
bullet The following methods fix the majority of issues. Please try these before contacting technical support.
bulletLaptops not supported
bulletVideo Plays Extremely Fast
bullet Errors Running Setup.exe in Windows® 3.1
bullet Freezing or Error Messages When Running
bullet Printing Issues on a Macintosh®
bullet Unexpected Error on a Macintosh®
bullet Cannot Load Correct Picture File (Macintosh®)
bullet Blank Screen When Launching (Macintosh®)
bullet Spanish Section Not Found (Macintosh®)
bullet Read Errors, Freezing or Long Read Times
bulletNo Sound
bullet256 Colors Required
bullet 'Severe' Current File: Madeline.mms
bulletCannot Open Madeline.mms
bullet Replacement Disc - No longer available
bulletDefault Program Paths
bullet Auto-Installation Does Not Begin
bullet"Not enough disk space" error during installation

 
Issue The following methods fix the majority of issues. Please try these before contacting technical support.
Description  
Solution Method 1: Disable any Antivirus or Firewall software

Make sure you have disabled any Antivirus or Firewall software you may have. Some examples of these programs are Norton Antivirus, Trend Micro, Mcaffee and Zone Alarm. These types of programs have a tendency to create conflicts with files/programs necessary for the game to run. Please see the manufacturers website for instructions on how to temporarily disable your software.

Method 2: Update Your Video Driver

Contact the manufacturer of your video card to inquire about how to obtain and install the latest version of the video driver for your video card or visit the Windows Update site to look for applicable drivers

To identify the name and manufacturer of your video adapter:

  1. Click Start, and then click Run.
  2. In the Open box, type dxdiag, and then click OK.
  3. Click the Display tab.
  4. Under Device, look for Name and Manufacturer.
  5. Click Exit.
Method 3: Update Your Sound Driver

Contact the manufacturer of your sound card to inquire about how to obtain and install the latest version of the sound driver for your sound card or visit the Windows Update site to look for applicable drivers. (See the "Method 4" section of this article for contact information.)

To identify the name and provider of your sound driver:

  1. Click Start, and then click Run.
  2. In the Open box, type dxdiag, and then click OK.
  3. Click the Sound tab.
  4. Under Device, look for Name, under Driver, look for Provider.
  5. Click Exit.
Method 4: Install the Latest Motherboard Chipset Drivers

If you are using an Intel chipset motherboard, you may be able to resolve this issue by installing the most recent drivers for the chipset. Check www.intel.com for the latest drivers available. If you are using a VIA Technologies chipset motherboard, you may be able to resolve this issue by installing the most recent drivers for the chipset. Check www.viaarena.com for the latest drivers available.

For all other motherboard drivers, please contact the motherboard manufacturer for the most recent drivers available.

Method 5: Restart Your Computer by Using a Clean Boot Procedure

When you start Microsoft Windows, typically there are a number of programs that start automatically and run in the background that may interfere with the game. These programs may include antivirus and system utility programs. When you perform a clean boot, you prevent these programs from starting automatically. You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.

To restart your computer by using a clean boot procedure, follow these steps when you are using Windows XP.

Note You may experience a temporary loss of some services functionality when you follow these steps. Restoring the settings restores the functionality, but may result in the return of the original error message or behavior.

  1. Click Start, and then click Run.
  2. In the Open box, type msconfig, and then click OK.
  3. On the General tab, click Selective Startup.
  4. Under Selective Startup, click to clear the following check boxes:
    1. Process SYSTEM.INI File
    2. Process WIN.INI File
    3. Load Startup Items
  5. On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
  6. Click OK, and then click Restart.
* By replacing the checks in the boxes and restarting the computer after testing the game, you can return your computer to the same status as before you cleared the check boxes.

Method 6: Remove and Reinstall the Game

If the issue continues to occur, remove and then reinstall the game on a clean-booted computer. Follow these steps to remove and reinstall the game:

Uninstall:

  1. Make sure you're on your desktop with all windows closed
  2. Click on Start
  3. Select Settings
  4. Left-Click on Control Panel
  5. Double-Click on Add/Remove Programs
  6. Left-Click on the name for the program you want to remove
  7. Left-Click on the Add/Remove button
  8. Follow the on screen prompts for removal, make note of any directories that remained.
Delete remaining file folders:
  1. Make sure you're on your desktop with all windows closed
  2. Double-Click on My Computer
  3. Double-Click on C:\
  4. Follow the original installation path from uninstall remaining directories and delete them
  5. That should place the folder into your recycling bin, you may remove these files later
Remove temp files:
  1. Make sure you're on your desktop with all windows closed
  2. Double-Click on My Computer
  3. Double-Click on C:\
  4. Double-Click on Windows or WinNT (depending on your OS)
  5. Double-Click on Temp
  6. Left-Click on Edit on the top
  7. Left-Click on Select All
  8. Press the Delete key on your keyboard
  9. That should place all temp files into your recycling bin, you may remove these files later
Clean install:

Close all background programs (Win9x/ME only):

  1. Make sure you have all programs closed (nothing on your taskbar)
  2. While holding down both the Ctrl and Alt key, press delete on your keyboard
  3. You should get a Close Program window
  4. Left-Click on the name, and hit the End Task button
  5. Make sure that you do this for every entry with the exception of "Explorer" and "Systray", those two files are required for any program to run under windows.
  6. When you have only "Explorer" and "Systray" left in the window it means you have closed all background programs.
  7. Note that when you restart your computer and programs will open again, and you will have to repeat the process.
  8. Install the Program:
  9. Insert the Disc
  10. Autoplay should commence
  11. Left-Click on "Install"
  12. Follow the instructions to install the program
Method 7: Adjust Graphics Hardware Acceleration

To adjust graphics hardware acceleration, use the method described for your operating system:

Microsoft Windows 2000 or Microsoft Windows XP

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Display.
  3. On the Settings tab, click Advanced.
  4. Click the Troubleshoot tab.
  5. Move the Hardware Acceleration slider two notches to the left of Full (the Disable all cursor and advanced drawing accelerations setting).
  6. Click OK, and then click OK again.
  7. Test the game.
Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me)
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. On the Performance tab, click Graphics.
  4. Move the Hardware Acceleration slider one notch to the left of Full (the Most acceleration setting).
  5. Click OK, and then click Close.
  6. If you are prompted to restart the computer, click Yes.
Method 8: Lower Sound Card Hardware Acceleration
  1. Click Start, and then click Run.
  2. In the Open box, type dxdiag, and then click OK.
  3. On the Sound tab, in the DirectX Features section, change the Hardware Sound Acceleration Level to Basic acceleration.
  4. Click Exit.
Method 9: Download and Install the Most Recent Version of DirectX

To download the latest version of DirectX, visit the following Microsoft Web site: http://www.microsoft.com/directx

After downloading, open the file and follow the instructions.

Method 10: Create a New User Account in Windows XP

Windows XP Home Edition

  1. Click Start, click Control Panel, and then click User Accounts.
  2. In the Pick a task list box, click Create a new account.
  3. Type the name that you want to use for the account, and then click Next.
  4. Select the account type that you want, and then click Create Account.
Note: Most games require a user account with administrator account type to run and will not be supported if using another limited account.

Windows XP Professional Edition

  1. Click Start, click Control Panel, and then click User Accounts.
  2. On the Users tab, click Add.
  3. Type a name for your user account, your full name, and a description for your account.
  4. If your computer is set up as part of a client/server network, type the domain name, and then click Next.
    Note: If your computer is set up as an individual computer (without a network) or in a peer-to-peer network, you do not have to provide a domain name.
  5. Type a user password, and then type the user password again to confirm it.
    Important: Passwords are case-sensitive. For example, "MyPassword" and "mypassword" are treated as two different passwords.
  6. Click Next.
  7. Select the level of access for your user account, and then click Finish.
Note Some games require a user account with Administrator level access to run.
 
Issue Laptops not supported
Description  
Solution Our products have not been tested to be used on laptop computers. Laptops are all-in-one devices that combine a monitor, CPU, keyboard, video and audio cards. Because of this, some resources are ‘shared’ or ‘integrated’. Also the CPU or processors have a different architecture than that of desktop PC's. Therefore the device performance is different and game stability cannot be guaranteed.

While we do not support or test our products on laptops, that does not neccessarily mean that they will not run. We would recommend that you update all device drivers associated with your laptop and try the game. If this still does not work, then I would like to re-iterate that unfortunately there is no further help or support we can provide you.
 
Issue Video Plays Extremely Fast
Description  
Solution The movie clips of Madeline™ Classroom Companion Kindergarten may play at extremely high speeds. A corrupt installation of QuickTime® can cause this behavior. Reinstalling QuickTime® should resolve the issue. Complete the instructions below:
 
  1. Insert the CD into the CD-ROM drive.
     
  2. Click Start and select Run.
     
  3. Type D:\INSDATA\QT\QT32INS.EXE (where D represents the letter of the CD-ROM drive) in the Open: field. If the letter of the CD-ROM drive is different, use that letter instead
     
  4. Click OK.
     
  5. Click Agree.
     
  6. Click Install.
     
  7. Click Start.
     
  8. If the installation program finds any previously installed versions of QuickTime®, click Delete.
     
  9. Click Install.
     
  10. Follow the on-nstruct prompts to complete the installation of QuickTime®. The issue should be resolved.
 
Issue Errors Running Setup.exe in Windows® 3.1
Description  
Solution If error messages are received when running Setup.exe from the File/Run option in Windows® 3.1, use this procedure. Complete the the following steps to install the program.

 
  1. Double-click Main in the Program Manager.
     
  2. Double-click File Manager.
     
  3. Icon representing the available drives should appear at the top of the Window. Click on the CD-ROM icon to change to the CD-ROM drive.
     
  4. Double-click the Setup_k.exe file.
     
  5. Follow the on-screen prompts to complete the installation.
 
Issue Freezing or Error Messages When Running
Description  
Solution While attempting to install, use the AutoRun feature, or start Madeline™ Classroom Companion Kindergarten, the computer freezes or generates an error message. Following the procedure below resolves the issue.
  1. Right-click the Start button.
     
  2. Click Open.
     
  3. Double-click the Programs folder.
     
  4. Double-click the Creative Wonders folder.
     
  5. Press and hold down the ALT key, on the keyboard, and double-click the Madeline's Classroom Companion Kindergarten icon.
     
  6. Release the ALT key.
     
  7. Click the Shortcut tab.
     
  8. Change the Target line to D:\mcc\madcck32.exe (where D represents the letter of the CD-ROM drive). If the letter of the CD-ROM drive is different, use that letter instead.
     
  9. Click Apply and then click OK.
     
  10. Restart the system.
     
  11. Start the Madeline™ Classroom Companion Kindergarten. The issue should be resolved.
 
Issue Printing Issues on a Macintosh®
Description  
Solution The program is not printing correctly. This issue occurs while printing through At Ease and Launcher.

At Ease and\or the Launcher will need to be disabled. For assistance in disabling At Ease and Launcher, please contact Apple®.
 
Issue Unexpected Error on a Macintosh®
Description  
Solution When trying to start the program on a Macintosh® an "Unexpected Error" occurs. This indicates that the system does not have the appropriate Mathlib Extension. Contact Apple Computer for the appropriate extension.

Phone: 1-800-SOS-APPLE.
 
Issue Cannot Load Correct Picture File (Macintosh®)
Description  
Solution When running Madeline™ Classroom Companion Kindergarten on a Macintosh® system, the message "Cannot load correct picture file" may appear. There are three possible causes of this issue: a conflict with RAM Doubler®, virtual memory is turned on, or the CD is not in the CD-ROM drive. Troubleshooting these areas will help to identify the source of the error. Follow the procedures below to help resolve the issue.
  1. Ensure that the CD is in the CD-ROM drive.
     
  2. Disable RAM Doubler®.
  1. Click Special and then click Restart.
     
  2. When the computer begins to restart, immediately press and hold down the tilde (~) key on your keyboard.
     
  3. When your Macintosh® has restarted, RAM Doubler® will be disabled.
  1. Disable Virtual Memory.
System Software 7.1
  1. Return to the desktop and double-click the Hard Disk icon.
     
  2. Double-click System folder.
     
  3. Double-click Control Panels folder.
     
  4. Double-click Memory.
     
  5. Choose OFF for the Virtual Memory.
     
  6. Close all open windows.
     
  7. Click Special and then click Restart.

 
System Software 7.5 (and higher)
  1. Click the Apple Menu, select Control Panels and then click Memory.
     
  2. Choose OFF for Virtual Memory.
     
  3. Close all open windows.
     
  4. Click Special and then click Restart.
 
Issue Blank Screen When Launching (Macintosh®)
Description  
Solution When starting Madeline™ Classroom Companion Kindergarten on a Macintosh® system, a blank, white screen appears. This program requires 32-bit addressing in order to run properly. Verifying that 32-bit Addressing is enabled will help to resolve the issue. Follow the directions below to enable 32-bit addressing.

System Software 7.1
  1. Return to the desktop and double-click the Hard Disk icon.
     
  2. Double-click the System folder.
     
  3. Double-click the Control Panels folder.
     
  4. Double-click Memory.
     
  5. Turn 32-bit Addressing on.

    NOTE: If the option for 32-bit addressing is not available, contact Apple® for assistance. It may be possible to install it.

     
  6. Close all open windows.
     
  7. Click Special and then click Restart.
     
  8. After the computer restarts, run the program.
System Software 7.5 (and higher)
  1. Click the Apple Menu.
     
  2. Click Control Panels.
     
  3. Click the Memory Control Panel.
     
  4. Turn 32-bit Addressing on.
     
  5. Close the Memory Control Panel.
     
  6. Click Special and then click Restart.
     
  7. After the computer restarts, run the program.
 
Issue Spanish Section Not Found (Macintosh®)
Description  
Solution While using Madeline™ Classroom Companion Kindergarten difficulty may be encountered finding the Spanish section of the program. This procedure can help locate the Spanish section of Madeline™ Classroom Companion Kindergarten. This section may be found by following the instructions below.
  1. Insert the Madeline™ CD into the CD-ROM drive.
     
  2. Start the program.
     
  3. Sign in using an existing name, or sign in as a new user.
     
  4. Click OK. A screen will appear showing Madeline standing on a street surrounded by buildings.
     
  5. Locate the yellow, red and blue ABC.
     
  6. Click on the yellow, red and blue ABC. A screen word matching game will appear.
     
  7. Click the Spanish button to change the language. Match the Spanish word to the correct toy.
     
  8. Drag and drop the Spanish name onto the correct toy. Madeline will pronounce the word in Spanish.
 
Issue Read Errors, Freezing or Long Read Times
Description  
Solution Freezes, Long Read Time or gives a CD Read Error when starting the program. There have been reported issues with this product performing correctly on certain CD-ROM drives. The following drives do have known issues.
 
  1. Goldstar®
     
  2. Matshita®
     
  3. Liteon®
     
  4. Mistumi® !b


If the program does not operate properly, try the following suggestions.
 
  1. Clean the CD. This can be done at your kitchen sink.
     
    a) With luke warm water, wet the CD.

     
  2. Use one SMALL drop of dish washing liquid and clean both sides of the CD.

     
  3. Rinse and dry with a VERY SOFT cloth(Tee-Shirt material)

     
  4. Try running the program.


    5.  
  5. Shut down background applications(TSRs).

     
  6. Select Sync Data Transfer from the CD properties.
     
    a) Click Start, Settings, Control Panel.

     
  7. Double click on the System icon.

     
  8. Click the tab labeled Device Manager.
     
  9. Double click CD-ROM.

     
  10. Underneath the CD-ROM option, double click on the brand name of your drive.
    (Please note the brand name and check the list above for a possible incompatability)

     
  11. After double clicking the brand name choose the tab labeled Settings.

     
  12. Under Options place a check next to Sync Data Transfer.

     
  13. Click OK and Close. This will prompt you to restart the computer. Click OK.
 
Issue No Sound
Description  
Solution Sound may be missing on some systems that use a Voice Modem. Disable the "Wave Device for Voice Modem" listing in Device Manager to resolve the issue. NOTE: The Answering Machine/Speaker Phone features of the computer will be disabled by this procedure. Reverse the settings adjustment to re-enable the voice features of the modem.

 
  1. Right-click My Computer on the desktop and select Properties.

     
  2. Select the Device Manager tab.

     
  3. Click the plus sign (+) in front of Sound, Video and Game Controllers. The plus will change to a minus (-), and additional information will be displayed below.

     
  4. Double-click the line "Wave Device for Voice Modem".

     
  5. In the Device Usage section, place a check in front of the "Disable in this Hardware Profile" option.

     
  6. Uncheck the box in front of the "Exists in all Hardware Profiles" option.

     
  7. Click OK.
 
Issue 256 Colors Required
Description  
Solution Madeline™ Classroom Companion Kindergarten requires that the Colors (Windows® 98) or Color Palette (Windows® 95) setting be set to 256 Colors. (This is a minimum requirement of the program.) Following a step-by-step procedure will allow changing of the setting, or verification that 256 Colors is chosen as one of the Display Settings. Complete the following procedure to change the color settings to 256 colors.
  1. Click Start, choose Settings and then click Control Panel.
     
  2. Double-click the Display icon.
     
  3. In the Display Properties window, select the Settings tab.
     
  4. Near the bottom-left portion of the window, under Colors (Windows® 98) or Color Palette (Windows® 95), click the drop-down menu and choose 256 Colors.
     
  5. Click Apply near the bottom-right portion of the window.
     
  6. Choose Yes if asked, "Do you want to restart the computer?"
NOTE: If 256 Colors is not an available setting, contact the computer manufacturer for additional assistance and information.
 
Issue 'Severe' Current File: Madeline.mms
Description  
Solution When attempting to install Madeline™ Classroom Companion Kindergarten, the installation stops at six-percent completion and the following message appears: 'Severe' Current File: Madeline.mms. This issue is caused by a conflict that occurs during the installation. Creating a shortcut to the program should resolve the issue. Resolve the issue by following the instructions below.
  1. Insert the program CD into the CD-ROM drive.
     
  2. Click Start, choose select Find and then click Files or Folders.
     
  3. Type MADCCK32.EXE in the Named: field.
     
  4. In the Look in: field, select the letter of your CD-ROM drive.
     
  5. Click Find Now. The MADCCK32.EXE file will appear in the lower portion of the Find: All Files window.
     
  6. Right-click on MADCCK32.EXE.
     
  7. Choose Create Shortcut. A shortcut will appear on your desktop.
     
  8. Close the Find: All Files window and return to the desktop.
     
  9. Right-click the shortcut icon and choose Rename.
     
  10. Rename the shortcut as Madeline Classroom Companion Kindergarten.
     
  11. Double-click the shortcut icon. The program should launch.
NOTE: In the future when launching the program, insert the Madeline™ Classroom Companion Kindergarten CD into the CD-ROM drive and double-click the Madeline™ Classroom Companion Kindergarten shortcut on the desktop.
 
Issue Cannot Open Madeline.mms
Description  
Solution During installation of the Madeline™ Classroom Companion Kindergarten program, the message "Cannot Open Madeline.mms" appears. This issue results when a conflict during installation occurs. Placing a shortcut on the desktop and launching the program using the shortcut should allow the program to start properly. Resolve the issue by following the instructions below.
  1. Insert the program CD into the CD-ROM drive.
     
  2. Click Start, choose select Find and then click Files or Folders.
     
  3. Type MADCCK32.EXE in the Named: field.
     
  4. In the Look In: field, select the letter of your CD-ROM drive.
     
  5. Click Find Now. The MADCCK32.EXE file will appear in the lower portion of the Find: All Files window.
     
  6. Right-click on MADCCK32.EXE.
     
  7. Choose Create Shortcut. A shortcut will appear on your desktop.
     
  8. Close the Find: All Files window and return to the desktop.
     
  9. Right-click the shortcut icon and choose Rename.
     
  10. Rename the shortcut as Madeline Classroom Companion Kindergarten.
     
  11. Double-click the shortcut icon. The program should launch.
NOTE: In the future when launching the program, insert the Madeline™ Classroom Companion Kindergarten CD into the CD-ROM drive and double-click the Madeline™ Classroom Companion Kindergarten shortcut on the desktop.
 
Issue Replacement Disc - No longer available
Description  
Solution This product or a replacement disc for this product is no longer available from Broderbund. If the product was purchased from a retail outlet within the past 30 days, contact the retail outlet regarding replacement.
 
Issue Default Program Paths
Description  
Solution Default Program Paths. The program files can be found in the following locations. Setup Path: D:\Setup.exe

Hard Drive Location: C:\Program Files\Creative Wonders

Start Menu Location: Programs/Creative Wonders/Madeline

Quicktime®: 2.1.2.59

DirectX®: n/a
 
Issue Auto-Installation Does Not Begin
Description  
Solution After inserting the Madeline™ Classroom Companion Kindergarten CD into the CD-ROM drive, the installation does not begin. Installing the program manually will resolve the issue. Follow the steps below to complete a manual installation.
 
  1. Verify that the proper CD is inserted into the CD-ROM drive.
     
  2. Click Start and select Run. The Run dialog box will open.
     
  3. Type D:\SETUP.EXE in the Open: field. (The letter D represents the CD-ROM drive. If a different letter represents the CD-ROM drive, use that letter in the Open: field.)
     
  4. Click OK. The installation should begin.
     
  5. Follow the on-screen prompts to complete the installation.
 
Issue Not enough disk space
Description
When attempting to install Madeline, Cluefinder or Reader Rabbit titles, the message "Not enough disk space" appears. I have more than enough space. (This typically occurs when attempting to install the program to a hard drive that is larger than 2 GB.)
 
Solution Follow the procedure below to install the program.

1. Place the Program CD into the CD-ROM drive. Allow time for the CD-ROM drive to start up. If auto-install begins, skip to Step 5. (If auto-run does not begin, continue with the next step.)

2. Click Start and select Run. The Run dialog box will appear.

3. Type D:\Setup.exe in the Open: field and click OK. (If the CD-ROM drive containing the CD is represented by a different letter, replace D with that letter.)

4. Click Yes to install the program.

5. When the Welcome dialog box appears, click Next. The Software License Agreement will appear.

6. Click Yes, if you agree to the terms of the agreement.

7. **HERE IS THE IMPORTANT STEP** : At the Choose Destination Location, PRESS AND HOLD DOWN the CTRL key and click Next with the your mouse. The Select Program Folder dialog box will appear. (This by-passes the disk check)

9. Release the CTRL key and follow the on-screen prompts to continue installing the program.
 
Downloads
 
 
System Requirements
 
  Mac
Platform:   Mac OS 7.1–9.2, OS X Classic mode
CPU: 68040 33 MHz, PowerPC®, or faster
Hard Disk: 7MB
RAM: 8 MB RAM (16 MB for PowerPC®)
CD-ROM: 2X
Monitor: 640x480, 256 color
Sound Card: yes
Optional: Printer recommended
Other: Mouse, Speakers
Win
Platform:   Windows® 3.1, 95/98, Me, 2000, XP
CPU: 486/33 MHz or faster
Hard Disk: 7MB
RAM: 8MB
CD-ROM: 2X
Monitor: 640x480, 256 colors
Sound Card: Windows-compatible sound card & speakers
Optional: Printer recommended
Other: Mouse, Speakers

 



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Last modified:03/27/2008