Welcome to support.selectsoft.com
Madeline Classroom Companion Preschool
FAQs - Downloads - System Requirements
 		 Madeline Classroom Companion Preschool
 
 
 

Madeline™ Classroom Companion Preschool

Bonjour! Madeline can't wait to explore her town with you! Visit the Zoo, the Bakery, the School, the Art Gallery, the Theatre, or the Stationery Store. Paint pictures in the Art Studio, or have fun away from the computer with printable activities. There's even a magic show! With Madeline as your pal, the fun and learning never ends!

bulletThree levels of difficulty
bulletWin medals by completing games
bulletFun animations
bulletMadeline is always there to help

 
 
FAQs
bulletVideo Plays Extremely Fast
bullet Invalid Page Faults When Clicking on Flowers
bullet Errors Running Setup.exe in Windows 3.1
bullet Freezing or Error Messages When Running
bullet Printing Issues on a Macintosh
bullet Unexpected Error on a Macintosh
bullet Cannot Load Correct Picture File (Macintosh®)
bullet Blank Screen When Launching (Macintosh®)
bulletNo Sound
bullet256 Colors Required
bullet 'Severe' Current File: Madeline.mms
bulletCannot Open Madeline.mms
bulletDefault Program Paths
bullet Auto-Installation Does Not Begin
bullet"Not enough disk space" error during installation

 
Issue Video Plays Extremely Fast
Description  
Solution The movie clips of Madeline™ Classroom Companion Preschool play at extremely high speeds. A corrupt installation of QuickTime® can cause this behavior. Reinstalling QuickTime® should resolve the issue. Complete the instructions below to help resolve the issue.
  1. Insert the CD into the CD-ROM drive.
     
  2. Click Start and select Run.
     
  3. Type D:\INSDATA\QT\QT32INS.EXE (where D represents the letter of the CD-ROM drive) in the Open: field. If the letter of the CD-ROM drive is different, use that letter when typing the information in the field.
     
  4. Click OK.
     
  5. Click Agree.
     
  6. Click Install.
     
  7. Click Start.
     
  8. If the installation program finds any previously installed versions of QuickTime®, click Delete.
     
  9. Click Install.
     
  10. Follow the on-screen prompts to complete the installation of QuickTime®. The issue should be resolved.
 
Issue Invalid Page Faults When Clicking on Flowers
Description  
Solution An Invalid Page Fault occurs when clicking on the flowers. Close the error message, restart the computer and relaunch the program again.
 
Issue Errors Running Setup.exe in Windows 3.1
Description  
Solution Receiving error messages when running Setup.exe from the File/Run option in Windows® 3.1. Complete the the following steps to install the program.

 
  1. Double-click Main in Program Manager.
     
  2. Double-click File Manager.
     
  3. At the top there should be icons that represent the available drives. Click the CD-ROM icon to change to the CD-ROM drive.
     
  4. Double-click the Setup_k.exe file.
     
  5. Follow the on-screen prompts to complete the installation.
 
Issue Freezing or Error Messages When Running
Description  
Solution While attempting to install, use the AutoRun feature, or start Madeline Classroom Companion Preschool, the either freeze or generate an error message. Following the procedure below resolves the issue.
  1. Right-click Start.
     
  2. Click Open.
     
  3. Double-click the Programs folder.
     
  4. Double-click the Creative Wonders folder.
     
  5. Press and hold down the ALT key, on the keyboard, and then double- click the Madeline's Preschool icon.
     
  6. Release the ALT key.
     
  7. Click the Shortcut tab.
     
  8. Change the Target line to X:\mcc\madccp32.exe (where X represents the letter of the CD-ROM drive).
     
  9. Click Apply and then click OK.
     
  10. Restart the system.
     
  11. Start the Madeline Classroom Companion Preschool and the issue should now be resolved.
 
Issue Printing Issues on a Macintosh
Description  
Solution The program will not print properly. The program will not print properly through At Ease or with the Launcher.

At Ease and\or the Launcher will need to be disabled. For assistance in disabling At Ease and Launcher, please contact Apple®.
 
Issue Unexpected Error on a Macintosh
Description  
Solution When trying to start the program on a Macintosh an "Unexpected Error" occurs. The system does not have the appropriate Mathlib Extension. Contact Apple Computer for the appropriate extension.
Phone: 1-800-SOS-APPLE.
 
Issue Cannot Load Correct Picture File (Macintosh®)
Description  
Solution When running Madeline™ Classroom Companion Preschool on a Macintosh® system, a message appears as "Cannot load correct picture file." There are three possible causes of this issue: a conflict with RAM Doubler®, virtual memory is turned on, or the CD is not in the CD-ROM drive. Troubleshooting these areas will help to identify the source of the issue. Follow the procedures below to help resolve the issue.
  1. Ensure that the CD is in the CD-ROM drive.
     
  2. Disable RAM Doubler®.
  1. Click Special and then click Restart.
     
  2. When the computer begins to restart, immediately press and hold down the tilde (~) key on your keyboard.
     
  3. When your Macintosh® has restarted, RAM Doubler® will be disabled.
  1. Disable Virtual Memory.
System Software 7.1
  1. Return to the desktop and double-click the Hard Disk icon.
     
  2. Double-click System folder.
     
  3. Double-click Control Panels folder.
     
  4. Double-click Memory.
     
  5. Choose OFF for the Virtual Memory.
     
  6. Close all open windows.
     
  7. Click Special and then click Restart.
System Software 7.5 (and higher)
  1. Click the Apple Menu, select Control Panels and then click Memory.
     
  2. Choose OFF for Virtual Memory.
     
  3. Close all open windows.
     
  4. Click Special and then click Restart.
 
Issue Blank Screen When Launching (Macintosh®)
Description  
Solution When starting Madeline™ Classroom Companion Preschool on a Macintosh® system, a blank, white screen appears. This program requires 32-bit addressing in order to run properly. Verifying that 32-bit Addressing is enabled will help to resolve the issue. Follow the directions below to enable 32-bit addressing.

System Software 7.1
  1. Return to the desktop and double-click the Hard Disk icon.
     
  2. Double-click System folder.
     
  3. Double-click Control Panels folder.
     
  4. Double-click Memory.
     
  5. Turn 32-bit Addressing on.

    NOTE: If the option for 32-bit addressing, contact Apple® for assistance. It may be possible to install it.

     
  6. Close all open windows.
     
  7. Click Special and then click Restart.
     
  8. After the computer restarts, run the program.
System Software 7.5 (and higher)
  1. Click the Apple Menu.
     
  2. Click Control Panels.
     
  3. Click the Memory Control Panel.
     
  4. Turn 32-bit Addressing on.
     
  5. Close the Memory Control Panel.
     
  6. Click Special and then click Restart.
     
  7. After the computer restarts, run the program.
 
Issue No Sound
Description  
Solution Sound may be missing on some systems that use a Voice Modem. Disable the "Wave Device for Voice Modem" listing in Device Manager. NOTE: The Answering Machine/Speaker Phone features of the computer will be disabled by this procedure. Reverse the settings adjustment to re-enable the voice features of the modem.

 
  1. Right-click My Computer on the desktop and select Properties.

     
  2. Click the Device Manager tab.

     
  3. Click the "+" plus in front of Sound, Video and Game Controllers. The plus will change to a "-" minus and additional information will be displayed below this line.

     
  4. Double-click the line "Wave Device for Voice Modem".

     
  5. In the Device Usage section, place a check in front of "Disable in this Hardware Profile".

     
  6. Uncheck the box in front of "Exists in all Hardware Profiles".

     
  7. Click OK.
 
Issue 256 Colors Required
Description  
Solution Madeline™ Classroom Companion Preschool requires that the Colors (Windows® 98) or Color Palette (Windows® 95) setting be set to 256 Colors. (This is a minimum requirement of the program.) Following a step-by-step procedure will allow changing of the setting, or verification that 256 Colors is chosen as one of the Display Settings. 0
Complete the following procedure to change the color settings to 256 colors.
  1. Click Start, choose Settings and then click Control Panel.
     
  2. Double-click the Display icon.
     
  3. In the Display Properties window, select the Settings tab.
     
  4. Near the bottom-left portion of the window, under Colors (Windows® 98) or Color Palette (Windows® 95), click the drop-down menu and choose 256 Colors.
     
  5. Click Apply near the bottom-right portion of the window.
     
  6. Choose Yes if asked, "Do you want to restart the computer?"
NOTE: If 256 Colors is not an available setting, contact the computer manufacturer for additional assistance and information.
 
Issue 'Severe' Current File: Madeline.mms
Description  
Solution When attempting to install Madeline™ Classroom Companion Preschool, the installation stops at six percent completion and the following message appears: 'Severe' Current File: Madeline.mms. This issue is caused by a conflict that occurs during the installation. Creating a shortcut to the program should resolve the issue. Resolve the issue by following the instructions below.
  1. Insert the program CD into the CD-ROM drive.
     
  2. Click Start, choose select Find and then click Files or Folders.
     
  3. Type MADCCK32.EXE in the Named: field.
     
  4. In the Look in: field, select the letter of the CD-ROM drive.
     
  5. Click Find Now. The MADCCK32.EXE file will appear in the lower portion of the Find: All Files window.
     
  6. Right-click on MADCCK32.EXE.
     
  7. Choose Create Shortcut. A shortcut will appear on the desktop.
     
  8. Close the Find: All Files window and return to the desktop.
     
  9. Right-click the shortcut icon and choose Rename.
     
  10. Rename the shortcut as Madeline Classroom Companion Preschool.
     
  11. Double-click the shortcut icon. The program should launch.
NOTE: In the future when launching the program, insert the Madeline™ Classroom Companion Preschool CD into the CD-ROM drive and double-click the Madeline™ Classroom Companion Preschool shortcut on the desktop.
 
Issue Cannot Open Madeline.mms
Description  
Solution During installation of the Madeline™ Classroom Companion Preschool program, the message appears as "Cannot Open Madeline.mms." This issue results when a conflict during installation occurs. Placing a shortcut on the desktop and launching the program using the shortcut should allow the program to start properly. Resolve the issue by following the instructions below.
  1. Insert the program CD into the CD-ROM drive.
     
  2. Click Start, choose select Find and then click Files or Folders.
     
  3. Type MADCCK32.EXE in the Named: field.
     
  4. In the Look in: field, select the letter of the CD-ROM drive.
     
  5. Click Find Now. The MADCCK32.EXE file will appear in the lower portion of the Find: All Files window.
     
  6. Right-click on MADCCK32.EXE.
     
  7. Choose Create Shortcut. A shortcut will appear on your desktop.
     
  8. Close the Find: All Files window and return to the desktop.
     
  9. Right-click the shortcut icon and choose Rename.
     
  10. Rename the shortcut as Madeline Classroom Companion Preschool.
     
  11. Double-click the shortcut icon. The program should launch.
NOTE: In the future when launching the program, insert the Madeline™ Classroom Companion Preschool CD into the CD-ROM drive and double-click the Madeline™ Classroom Companion Preschool shortcut on the desktop.
 
Issue Default Program Paths
Description  
Solution Default Program Paths. The program files can bo found in the following directories. Setup Path: D:\Setup.exe

Hard Drive Location: C:\Program Files\Creative Wonders

Start Menu Location: Programs/Creative Wonders/Madeline

Quicktime®: 2.1.2.59

DirectX®: n/a
 
Issue Auto-Installation Does Not Begin
Description  
Solution After inserting the Madeline™ Classroom Companion Preschool CD into the CD-ROM drive, the installation does not begin. Installing the program manually will resolve the issue. Follow the steps below to complete a manual installation.
 
  1. Verify that the proper CD is inserted into the CD-ROM drive.
     
  2. Click Start and select Run. The Run dialog box will open.
     
  3. Type D:\SETUP.EXE in the Open: field. (The letter D represents the CD-ROM drive. If a different letter represents the CD-ROM drive, use that letter in the Open: field.)
     
  4. Click OK. The installation should begin.
     
  5. Follow the on-screen prompts to complete the installation.
 
Issue Not enough disk space
Description
When attempting to install Madeline, Cluefinder or Reader Rabbit titles, the message "Not enough disk space" appears. I have more than enough space. (This typically occurs when attempting to install the program to a hard drive that is larger than 2 GB.)
 
Solution Follow the procedure below to install the program.

1. Place the Program CD into the CD-ROM drive. Allow time for the CD-ROM drive to start up. If auto-install begins, skip to Step 5. (If auto-run does not begin, continue with the next step.)

2. Click Start and select Run. The Run dialog box will appear.

3. Type D:\Setup.exe in the Open: field and click OK. (If the CD-ROM drive containing the CD is represented by a different letter, replace D with that letter.)

4. Click Yes to install the program.

5. When the Welcome dialog box appears, click Next. The Software License Agreement will appear.

6. Click Yes, if you agree to the terms of the agreement.

7. **HERE IS THE IMPORTANT STEP** : At the Choose Destination Location, PRESS AND HOLD DOWN the CTRL key and click Next with the your mouse. The Select Program Folder dialog box will appear. (This by-passes the disk check)

9. Release the CTRL key and follow the on-screen prompts to continue installing the program.
 
Downloads
 
 
System Requirements
 
  Mac
Platform:   Mac OS 7.1–9.2, OS X Classic mode
CPU: 68040 33 MHz, PowerPC®, or faster
Hard Disk: 7MB
RAM: 8MB
CD-ROM: 2X
Monitor: 640x480, 256 color
Sound Card: yes
Optional: Printer recommended
Other: Mouse, Speakers
Win
Platform:   Windows® 3.1, 95/98, Me, 2000, XP
CPU: 486/33 MHz or faster 
Hard Disk: 7MB
RAM: 8MB
CD-ROM: 2X
Monitor: 640x480, 256 colors
Sound Card: Windows-compatible sound card & speakers
Optional: Printer recommended
Other: Mouse, Speakers

 



#   A   B   C   D   E   F   G   H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   X   Y   Z

Home Request Support More Support Info Finding the MPSI #

Problems regarding this web site should be directed to support@selectsoft.com
Copyright © 2008 SelectSoft Publishing. All rights reserved.
Last modified:03/27/2008