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PrintMaster Select 15
FAQs - Downloads - System Requirements
 		 PrintMaster Select 15
 
 
 
9,500+† High Quality Images

7,500+† Project Templates

Easy-to-use Features:

bullet Decorative Letters & Numbers
bullet Artistic Photo Effects
bullet Enhanced Content Search

 
 
FAQs
bullet Backing Up Your Art, Projects and Addresses
bullet Accessing the PrintMaster® Premier Project Collections
bullet AOL® Users Unable to Connect to Internet
bullet Black Boxes Print Around Letters on Printout
bullet Cannot Initialize Your Own Art Collection
bullet Cannot Initialize Your Own Projects Collection
bullet Changing the Calendar Date
bullet Changing Video Display Settings
bullet Custom Paper Stock Does Not Display
bulletCustom Paper Wizard
bullet Double-Sided Printing Wizard
bullet Download a Project from within the Project Gallery
bulletError 202
bullet Exception 10H in Module...
bullet Exception C06d007eh in Module…
bullet General Protection Fault in Module GDI.EXE
bullet InstallShield Engine [iKernel.exe]…
bullet Importing a Project into PrintMaster® 15
bullet Incompatible Version of the RPC Stub
bullet Installing PrintMaster® 15
bulletInstalling the Art CDs
bullet Invalid Page Fault in Module MSVCRT.DLL
bullet Invalid Page Fault in PMWTT.DLL
bullet Manual Was Not Included with the Program
bullet Manually Uninstalling PrintMaster® 15
bullet Margins on a Printed Project
bullet Merging Names and Addresses for a Project
bullet Objects Display Improperly or Not at All
bullet Palm Tree Appears Instead of Selected Graphic
bullet Party Set: Change Half-Fold Card Stock
bullet Projects and Project Gallery Thumbnails Do Not Match
bullet Restoring Your Art, Projects and Addresses
bullet Scanned Images Are Incomplete or Incorrect
bullet Scrolling through the Font List Locks System
bullet Thumbnails Display as Colored Blocks
bullet Uninstall the Art CDs
bullet White Border Around Printed Projects
bullet Working with Art and Photos
bullet Working with Text and Text Boxes
bullet CRC Error
bullet Cyclic Redundancy Error
bullet Exporting a Project to the Hard Drive or Floppy Disk
bullet Invalid Page Fault in FRAMEWORK.DLL
bullet Invalid Page Fault in MFC42.DLL
bullet .INI File Error: Configuration File Missing or Damaged
bullet 0x800 40705 String Accessed Out of Bounds
bullet Blank Error Message Window Appears
bullet Cannot Determine Configuration
bullet Freezes on Splash Screen
bullet Norton Antivirus Detects...
bullet Pretzelimport.dll Is Linked to…Export Framework
bullet Projects Revert to Default Paper Size When Opened
bullet Uninstalling PrintMaster® 15
bullet Connection Manager Component Is Missing
bullet Windows® Will Not Load after Installing PrintMaster®
bullet Register PrintMaster® 15 for Free Offer
bullet Project Collection Download Freezes or Stops
bullet Auto-Install Does Not Begin
bullet Uninstall Previous Versions Before Installing PrintMaster® 15
bullet PMUSERS.DAT Is in Use
bullet Saving a Project as an Executable (.EXE) File
bullet Applying a Color Set to a Project
bullet Printing a Banner on Continuous Feed Paper
bullet Accessing the Spell-Check Feature
bullet C++ Runtime Error
bullet Lost Connection with Printer
bullet Exporting Graphics for Use in Other Programs
bullet Failed to Create Picture
bullet Using the PrintMaster® 15 Help Features
bullet Professional Printing and PDF Files (Platinum Version)
bullet Saving Projects as a PDF File Shifts Layout (Platinum)
bullet Saving Address Book Files in Different File Formats
bullet Project File Saved as a PDF Is Extremely Large
bullet Catastrophic Failure During Installation
bullet Printing without the Instruction Page
bullet Backup and Restore Custom Paper Stock
bullet Changing the Default Broderbund.com Account
bullet Object Doesn't Support This Property or Method
bullet Copyright Information
bullet Disc Is Not Recognized During Installation
bullet Double-Sided Printing Wizard: No Matching Options
bullet Prints Too Many Copies of Label or Business Card Projects
bullet Printing Projects with Sequential Numbering
bullet Year You Were Born Feature
bullet Calendar Objects Cannot Be Selected
bullet Saving a Project as a PDF File (Platinum Version)
bulletCan't Create Directory
bullet Download Graphics from within the Art Gallery
bullet Objects Jump When Moved on Project
bullet Collection Initialization Files May Be Corrupt
bullet Display Issues Occur During Use
bulletWeb Page Is Left Justified
bullet Envelope Does Not Print Correctly
bullet Installing PrintMaster® 15 from the Hard Drive
bullet Unable to Initialize the PDF Printer Driver
bulletPDF Converter Error
bullet@ Symbol Displays in Font List
bullet Prints Incorrectly or Does Not Print Graphics
bullet Installing the PrintMaster® Platinum Upgrade
bulletUnable to Access Forum

 
 
Issue Backing Up Your Art, Projects and Addresses
Description  
Solution Maintaining a copy of your art, projects and address book data is always recommended. A backup of this data will allow you to restore information in the event that the system fails or you are required to uninstall and reinstall PrintMaster®. The remainder of this note describes how to backup this data. Follow the steps below to back up your art, projects and address book.

Back Up Your Art and Projects
 
  1. Close all programs and return to the Windows® Desktop.
     
  2. Double-click the My Computer icon on the desktop.
     
  3. Double-click the C: drive icon. (If PrintMaster® was installed to another drive, double-click on that drive letter to open it.)
     
  4. Double-click the Program Files folder.
     
  5. Double-click the Broderbund folder.
     
  6. Double-click the PrintMaster folder.
     
  7. In the PrintMaster folder, locate all user00* folder(s). (Examples include user000 and user002.)

    NOTE: If you have saved art and project files, are unable to locate any user00* folders, and are running on Windows® XP, the art and project files may have been saved to the Windows® user's documents folder (e.g., C:\Documents and Settings\[Windows® user name]\My Documents, C:\Documents and Settings\[Windows® user name.computer name\Local Settings\Application Data\Broderbund\Software\Print\PrintMaster\, etc.). Each art and project file can be copied from the Documents directory to floppy disks, portable disk drives (Zip® drive) or other recording media. Doing so can allow you to transfer data to other systems or to maintain a copy of that data in a secure place.

     
  8. Press and hold the CTRL key and click once on all user00* folders. This will select the user folders.
     
  9. Once all user00* folders are selected, release the CTRL key.
     
  10. Click Edit from the menu bar and select Copy.
     
  11. Close any open windows and return to the Windows® Desktop.
     
  12. Right-click on a blank space on the Windows® Desktop and, using the left mouse button, click Paste. This will copy all of your PrintMaster® Art and Projects to the desktop.
NOTE: The above items can also be copied to floppy disks, portable disk drives (Zip® drive) or other recording media. Doing so can allow you to transfer data to other systems or to maintain a copy of that data in a secure place.

Back Up Your Address Book Windows® 98/ME
 
  1. Close all programs and return to the Windows® Desktop.
     
  2. Double-click the My Computer icon.
     
  3. Double-click the C: drive icon. (If PrintMaster® was installed to another drive, double-click on that drive letter to open it.)
     
  4. Double-click the Program Files folder.
     
  5. Double-click the Broderbund folder.
     
  6. Double-click the PrintMaster folder.
     
  7. Locate the Books folder and click once to select it.
     
  8. Click Edit from the menu bar and select Copy.
     
  9. Close any open windows and return to the Windows® Desktop.
     
  10. Right-click on a blank space on the Windows® Desktop and, using the left mouse button, click Paste. This will copy the Books folder that contains your Address Book(s) and Sender information to the desktop.
NOTE: A copy of the above items can also be created using floppy disks, portable disk drives (Zip® drive) or other recording media. Doing so can allow you to transfer data to other systems or to maintain a copy of that data in a secure place.

Back Up Your Address Book Windows® 2000/XP
 
  1. Close all programs and return to the Windows® Desktop.
     
  2. Double-click the My Computer icon.
     
  3. Double-click the C: drive icon.
     
  4. Double-click Documents and Settings.
     
  5. Double-click All Users.
     
  6. Double-click Application Data.
     
  7. Double-click Broderbund Software.
     
  8. Double-click Print.
     
  9. Double-click PrintMaster.
     
  10. Locate the Books folder and click once to select it.
     
  11. Click Edit from the menu bar and select Copy.
     
  12. Close any open windows and return to the Windows® Desktop.
     
  13. Right-click on a blank space on the Windows® Desktop and, using the left mouse button, click Paste. This will copy the Books folder that contains your Address Book(s) and Sender information to the desktop.
NOTE: A copy of the above items can also be created using floppy disks, portable disk drives (Zip® drive) or other recording media. Doing so can allow you to transfer data to other systems or to maintain a copy of that data in a secure place.
 
Issue CD/DVD-Read: Disc Is Not Recognized
Description  
Solution After inserting the disc into the CD or DVD drive when prompted, the disc is not recognized. Any number of the following conditions may cause this issue: wrong disc is used, disc needs cleaned, CD-ROM drive settings, wrong (or outdated) CD or DVD driver. Consult the remainder of this technical note for additional information. Complete the procedures that follow to identify the source of the CD/DVD-Read issue. Begin with item one and proceed through the list.
  1. Verify that the correct CD or DVD is used when prompted to insert the disc.
     
  2. For the DVD version of PrintMaster® Platinum 15, consider the following:
bulletDVD-ROM drives can read both DVD's and CD's.
 
bulletCD-ROM drives, however, can read only CD's.
Verify that the drive containing the PrintMaster® Platinum 15 DVD is a DVD drive and not a CD-ROM drive. Most DVD drives will have DVD printed on the front of the drive.
  1. Clean the disc. Place a small amount of nonabrasive, liquid soap on the shiny side of the CD or DVD. Using your fingertips and warm water, gently rub the soap on the CD or DVD in a circular motion. Rinse the CD or DVD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.


    If the system is running Windows® 98/Me and the CD/DVD-Read issue continues after completing the above three steps, continue with Step 4.

     
  2. Change the Read Ahead setting in the following manner:
  1. Return to the desktop and right-click the My Computer icon.
     
  2. Select Properties from the menu that appears and click the Performance tab in the Systems Properties window.
     
  3. Click the File System button and click the CD-ROM tab.
     
  4. Locate Optimize Access Pattern For:.
     
  5. Click the arrow to the right of the information field and select the No Read Ahead option.
     
  6. Restart Windows®.
  1. Verify that the computer is utilizing a 32-bit file system. In the Systems Properties window (found in Step 4 above), click the Performance tab. Verify that the File System reads 32-bit. (If it reads anything else, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)
     
  2. Turn off DMA in the following manner:
  1. In the Systems Properties window (found in Step 4a and 4b above), click the Device Manager tab.
     
  2. Choose View Devices By Type. In the list that appears, locate CD-ROM or CD-ROM Controller.
     
  3. Click the plus (+) sign next to this listing.
     
  4. Using the left mouse button, double-click the name that appears.
     
  5. In the Properties window, click the Settings tab. Find the DMA checkbox and remove the checkmark (if one exists).
     
  6. Click OK.
  1. Verify that the most current version of the driver for the CD-ROM drive is used. Contact the computer manufacturer for additional information.
     
  2. Try to use a different disc in the drive to verify whether it can be read.
     
  3. If possible, insert the problem disc into the drive of another computer to see if the issue remains.
    4.
 
 
Issue Accessing the PrintMaster® Premier Project Collections
Description  
Solution After registering PrintMaster® 15, you want to access the PrintMaster® Premier Project Collection Volumes I and II. The PrintMaster® Premier Project Collection Volumes I and II were free offers with PrintMaster® 15 and were available for download after registering the program. For step-by-step instructions to access the PrintMaster® Premier Project Collection Volumes I and II, view the remainder of this note. Complete the steps that follow to access the Premier Project Collection.

NOTE: Before you proceed, PrintMaster® 15 must be installed. The PrintMaster® 15 Project Collection Volumes I and II were available after registering PrintMaster® 15. The PrintMaster Premier Collections will not be available until the PrintMaster® Premier Collections have been downloaded and installed to the hard drive. If PrintMaster® 15 is not registered, the collections can not be assessed as this registration incentive has expired.

Accessing the PrintMaster® Premier Project Collections
 
  1. Close all open programs and windows and return to the desktop.
     
  2. Launch PrintMaster® 15.
     
  3. Click the Personalize Ready-Made Project icon from the Home page. The Project Gallery will open.

    NOTE: If the Home screen does not appear after launching PrintMaster®, click File on the menu bar and select Open Project. When the Project Gallery opens, click the All Projects tab.

     
  4. If prompted, insert the required CD.
     
  5. Click the Advanced Search button on the tool bar. Additional Search options will appear on the left.
     
  6. Click the down arrow button (on the left) under Select Collection for Project. A list of available project collections will appear.
     
  7. From the drop-down menu that appears, click PrintMaster 15 Collection Vol. I or PrintMaster 15 Collection Vol. II. The projects from the selected collection will appear on the right.

     
  8. If needed, use the additional search options (on the left) to search for a specific project in that collection.
Downloading the PrintMaster Premier Collections

If you have registered the PrintMaster® 15 for the free PrintMaster® Premier Collections (Vols. I and II), but did not select the option to download the entire collection to the hard drive (or you uninstalled the PrintMaster® Premier Collections Vols. I and II), follow the procedure below to download (or re-download) these collections.

NOTE: Printing this document before you proceed is recommended.
 
  1. Close all programs including PrintMaster®.
     
  2. Click or navigate to http://www.broderbund.com.
     
  3. Click the Login link located at the top of the page.

    Note: If the login link does not appear, click the My Account link and skip to Step 6.

     
  4. In the fields provided on the left side of the page, enter the email address and password for the account.
     
  5. Click the purple Sign In button to sign in. The My Account page will appear.
     
  6. Click the My Downloads link located on the left side of the page.

    NOTE: If PrintMaster Premier, PrintMaster Premier II or both do not appear, PrintMaster® 15 was registered under another user name, the PrintMaster® 15 Registration was not fully completed or the download has expired. If it is possible the program was registered under another user name, click the Log Out link that appears near the top of the Broderbund.com website and return to Step 3.

     
  7. Click the "Install Now" link that appears to the right of the desired collection. The Download and Install window will open.
     
  8. Follow the onscreen prompts to complete the installation.
 
Issue AOL® Users Unable to Connect to Internet
Description  
Solution When attempting to send online greetings or connect to the Internet to access online content, PrintMaster® 15 is unable to find an Internet connection. This issue typically occurs when AOL® is the Internet Service Provider. Connecting to the Internet before launching the program will help resolve this issue. Follow the instructions presented in the remainder of this technical note to continue. Complete this procedure to connect to the Internet using PrintMaster® 15.
 
  1. Close PrintMaster® 15 and return to the desktop.
     
  2. Launch AOL®.
     
  3. Click the Minimize button ( _ ) on the title bar (upper-right) to minimize the AOL® window.
     
  4. Using Microsoft® Internet Explorer (or a browser other than AOL®), connect to a website such as http://www.broderbund.com/.
     
  5. Minimize this browser window as shown in Step 3.
     
  6. Launch PrintMaster® 15. The program should now connect correctly.
 
Issue Black Boxes Print Around Letters on Printout
Description  
Solution After creating a project using PrintMaster® 15, black boxes surround the letters on the printout. This issue results when a postscript printer is used to print the project. Changing a printer setting can, in some instances, resolve the issue. Consult the remainder of this technical note to change the printer setting. Complete the following steps to change the printer setting.
 
  1. Launch PrintMaster® and open the project to be printed.
     
  2. Select File from the menu bar, choose Printer Setup and click Print Setup.
     
  3. In the Print Setup window, click the Properties button.
     
  4. Locate the Postscript options. (Typically, these settings are under the Advanced or Fonts tab category in the printer window.)
     
  5. Locate the TrueType setting and change that setting to Bitmap.
     
  6. Click Apply.
     
  7. Click OK to close the Printer Properties window.
     
  8. Click OK to close the Print Setup window.
     
  9. Print the project again.
NOTE: If the printing issue remains, continue with the procedure that follows.

Complete the following steps to edit the PMWPRINT.INI file.

Edit the PMWPRINT.INI File
 
  1. Close any open windows and programs and return to the desktop.
     
  2. Click Start, select Search (or Find), and click For Files or Folders. The Search (or Find) window will open.

    NOTE: For Windows® XP, click Search all files and folders and continue with the next step.

     
  3. Type PMWPRINT.INI in the Named: field.
     
  4. Click the down arrow to the right of the Look In: field and choose My Computer.
     
  5. Click Find Now. The PMWPRINT.INI will appear in the lower part of the window.
     
  6. Maximize the window so that all information regarding the search results is visible.
     
  7. Locate the PMWPRINT.INI file.

    NOTE: If the search produces more than one PMWPRINT.INI file, locate the file that shows PrintMaster in the path that appears beneath the "In folder" heading.

     
  8. Double-click PMWPRINT.INI to open the file. The file will open and display several lines of text that refers to the installed printers.
     
  9. Below the last line of text, type the following:
     
    PostScriptType=1
  10. Close the window.
     
  11. When prompted to save the changes, click Yes.
     
  12. Run PrintMaster® and try printing again.
     
  13. If the printing issue remains, repeat Steps 1-12 and replace PostScriptType=1 (Step 9) with PostScriptType=3 and try printing again.
NOTE: If the above procedures do not resolve these issues, contact the system administrator or printer manufacturer for additional information that describes installing a PCL version of the printer driver.
 
Issue Cannot Initialize Your Own Art Collection
Description  
Solution When attempting to launch PrintMaster® 15, an error message similar to the following appears: "Cannot Initialize Your Own Art Collection." Corruption of the Your Own Art Gallery can cause this issue. Deleting the corrupt files should resolve the issue. This technical note describes the process. Complete the steps below for the operating system in use.

 

Windows® XP/2000

  1. Close all open windows and programs to return to the desktop.
     
  2. Click Start and choose Run.
     
  3. Type %HOMEPATH% into the Open field and click OK.
     
  4. Click the Tools menu and choose Folder Options in the window that appears.
     
  5. Select the View tab in the window that opens.
     
  6. Locate the Hidden Files And Folders setting and ensure that Show Hidden Files And Folders is selected.
     
  7. Click OK to accept the change.
     
  8. Double-click the Local Settings folder.
     
  9. Double-click the Application Data folder.
     
  10. Double-click the Broderbund Software folder.
     
  11. Double-click the Print folder.
     
  12. Right-click the PrintMaster folder and choose Delete from the menu that appears.
     
  13. Click Yes if prompted to move any files to the Recycle Bin.
     
  14. Close all open windows and restart the computer.
     
  15. Launch and use the program.

Windows® 98/Me
 
  1. Close all programs and return to the desktop.
     
  2. Click Start, select Search (or Find) and click For Files or Folders. The Search (or Find) window will open.
     
  3. Type USERART*.*; USERPROJ*.* in the Named: field. Verify that a semi-colon ( ; ) is used between the file names that are typed in the Named: field.
     
  4. Confirm that the Look in: option is set to the drive where the program is installed.
     
  5. Click Search Now (or Find Now) to begin the search. When the search is complete, the results will appear in the right (or bottom) pane of the Search (or Find) window. Many files should appear.

    NOTE: If a Find Files window appears with the message "The filename is invalid. Type a valid filename.", click OK, return to Step 3 and verify that the correct information—including punctuation—is typed into the Named: field.

     
  6. When the search is complete, click View in the menu bar, choose Arrange Icons, and click by Type.
     
  7. Click Edit and choose Select All. All files should be highlighted.
     
  8. Press and hold the CTRL key on the keyboard and click all Userart.def and Userproj.def files that are present in the window.
     
  9. Release the CTRL key. All files except the Userart.def and Userproj.def files should be highlighted.
     
  10. Verify that files showing the .def extension are not selected. If a .def file is selected, repeat Steps 7 and 8 to deselect that file.

    NOTE: Do not delete any file showing the .def extension.

     
  11. With all files selected except the Userart.def and Userproj.def files, tap the DELETE key on the keyboard.
     
  12. Click Yes when asked to send the files to the Recycle Bin.
     
  13. Close the Search (or Find) window.
     
  14. Restart the computer.
     
  15. Launch the program and click Yes when prompted to add the artwork or projects to Your Own galleries.

Complete the procedure below for the operating system in use.

Updating the Video Driver: Windows® XP/2000
  1. Click Start, select Settings (Windows® 2000/Windows® XP Classic Start Menu) and click Control Panel. The Control Panel window will appear.
     
  2. Double-click the System icon (Windows® 2000/Windows® XP in Classic View). The System Properties window will open.

    NOTE: For Windows® XP, if the System icon does not appear in the Control Panel, click Classic View (on the left) and then double-click the System icon. The System Properties will open.

     
  3. Click the Hardware tab.
     
  4. Click the Device Manager button. The Device Manager window will open.
     
  5. Click the plus (+) sign next to Display Adapters to expand the Display Adapters list.
     
  6. Double-click on the driver name that appears below Display Adapters. The Properties window will open.
     
  7. Click the Driver tab and record the driver date.

    NOTE: Do not click the Update Driver button. The Update Driver wizard searches the system (not the Internet) for drivers to the selected device.

     
  8. Click OK to close the window.
NOTE: Video driver updates can be obtained from the appropriate manufacturer’s website, or by contacting the computer manufacturer for update and download information.

Updating the Video Driver: Windows® 98/Me
  1. Click Start on the Windows® Taskbar.
     
  2. Select Settings and click Control Panel. A window titled Control Panel will appear.
     
  3. Double-click the System icon. A window titled System Properties will appear.
     
  4. Click the Device Manager tab.
     
  5. Select "View devices by type" if it is not already selected.
     
  6. In the list of devices, locate and double-click on Display Adapters. This will expand the Display Adapters list.
     
  7. Double-click on the driver name that appears below Display Adapters. The Properties window will open.
     
  8. Click the Driver tab and record the driver date.

    NOTE: Do not click the Update Driver button. The Update Driver wizard searches the system (not the Internet) for drivers to the selected device.

     
  9. Click OK to close the window.
NOTE: Video driver updates can be obtained from the appropriate manufacturer’s website, or by contacting the computer manufacturer for update and download information.
 
Issue Cannot Initialize Your Own Projects Collection
Description  
Solution While running PrintMaster® 15, the following message appears: "Can't initialize the your own projects collection." Corruption of the Your Own Project Gallery can cause this issue. Deleting the corrupt files should resolve the issue. This technical note describes the process. Complete the steps below for the operating system in use.

 

Windows® XP/2000

  1. Close all open windows and programs to return to the desktop.
     
  2. Click Start and choose Run.
     
  3. Type %HOMEPATH% into the Open field and click OK.
     
  4. Click the Tools menu and choose Folder Options in the window that appears.
     
  5. Select the View tab in the window that opens.
     
  6. Locate the Hidden Files And Folders setting and ensure that Show Hidden Files And Folders is selected.
     
  7. Click OK to accept the change.
     
  8. Double-click the Local Settings folder.
     
  9. Double-click the Application Data folder.
     
  10. Double-click the Broderbund Software folder.
     
  11. Double-click the Print folder.
     
  12. Right-click the PrintMaster folder and choose Delete from the menu that appears.
     
  13. Click Yes if prompted to move any files to the Recycle Bin.
     
  14. Close all open windows and restart the computer.
     
  15. Launch and use the program.
NOTE: To prevent a reoccurrence of this issue, it is advisable to update the video driver.

Windows® 98/Me
 
  1. Close all programs and return to the desktop.
     
  2. Click Start, select Search (or Find) and click For Files or Folders. The Search (or Find) window will open.
     
  3. Type USERART*.*; USERPROJ*.* in the Named: field. Verify that a semi-colon ( ; ) is used between the file names that are typed in the Named: field.
     
  4. Confirm that the Look in: option is set to the drive where the program is installed.
     
  5. Click Search Now (or Find Now) to begin the search. When the search is complete, the results will appear in the right (or bottom) pane of the Search (or Find) window. Many files should appear.

    NOTE: If a Find Files window appears with the message "The filename is invalid. Type a valid filename.", click OK, return to Step 3 and verify that the correct information—including punctuation—is typed into the Named: field.

     
  6. When the search is complete, click View in the menu bar, choose Arrange Icons, and click by Type.
     
  7. Click Edit and choose Select All. All files should be highlighted.
     
  8. Press and hold the CTRL key on the keyboard and click all Userart.def and Userproj.def files that are present in the window.
     
  9. Release the CTRL key. All files except the Userart.def and Userproj.def files should be highlighted.
     
  10. Verify that files showing the .def extension are not selected. If a .def file is selected, repeat Steps 7 and 8 to deselect that file.

    NOTE: Do not delete any file showing the .def extension.

     
  11. With all files selected except the Userart.def and Userproj.def files, tap the DELETE key on the keyboard.
     
  12. Click Yes when asked to send the files to the Recycle Bin.
     
  13. Close the Search (or Find) window.
     
  14. Restart the computer.
     
  15. Launch the program and click Yes when prompted to add the artwork or projects to Your Own galleries.
NOTE: To prevent a reoccurrence of this issue, it is advisable to update the video driver.

Complete the procedure below for the operating system in use.

Updating the Video Driver: Windows® XP/2000
  1. Click Start, select Settings (Windows® 2000/Windows® XP Classic Start Menu) and click Control Panel. The Control Panel window will appear.
     
  2. Double-click the System icon (Windows® 2000/Windows® XP in Classic View). The System Properties window will open.

    NOTE: For Windows® XP, if the System icon does not appear in the Control Panel, click Classic View (on the left) and then double-click the System icon. The System Properties will open.

     
  3. Click the Hardware tab.
     
  4. Click the Device Manager button. The Device Manager window will open.
     
  5. Click the plus (+) sign next to Display Adapters to expand the Display Adapters list.
     
  6. Double-click on the driver name that appears below Display Adapters. The Properties window will open.
     
  7. Click the Driver tab and record the driver date.

    NOTE: Do not click the Update Driver button. The Update Driver wizard searches the system (not the Internet) for drivers to the selected device.

     
  8. Click OK to close the window.
NOTE: Video driver updates can be obtained from the appropriate manufacturer’s website, or by contacting the computer manufacturer for update and download information.

Updating the Video Driver: Windows® 98/Me
  1. Click Start on the Windows® Taskbar.
     
  2. Select Settings and click Control Panel. A window titled Control Panel will appear.
     
  3. Double-click the System icon. A window titled System Properties will appear.
     
  4. Click the Device Manager tab.
     
  5. Select "View devices by type" if it is not already selected.
     
  6. In the list of devices, locate and double-click on Display Adapters. This will expand the Display Adapters list.
     
  7. Double-click on the driver name that appears below Display Adapters. The Properties window will open.
     
  8. Click the Driver tab and record the driver date.

    NOTE: Do not click the Update Driver button. The Update Driver wizard searches the system (not the Internet) for drivers to the selected device.

     
  9. Click OK to close the window.
NOTE: Video driver updates can be obtained from the appropriate manufacturer’s website, or by contacting the computer manufacturer for update and download information.
 
Issue Changing the Calendar Date
Description  
Solution While creating a calendar project in PrintMaster®, you want to change the calendar date. The procedure is presented in the remainder of this technical note. The following describes how to change the date a calendar displays.
  1. Launch PrintMaster® and open or create a calendar.
     
  2. Click Edit on the menu bar, select Edit Calendar and click Month and Year. The Calendar Date dialog appears.
     
  3. Select the desired values and click OK. The calendar will display the desired date.
 
Issue Changing Video Display Settings
Description  
Solution PrintMaster® 15 requires the video settings to be 800 x 600 and high color. To confirm or change these video settings consult the procedure presented in the remainder of this technical note. Complete the steps that follow:
  1. Click Start, select Settings and choose Control Panel. For Windows® XP, click Start and click Control Panel.
     
  2. Double-click the Display icon. The Display Properties window will appear.
     
  3. Click the Settings tab.
     
  4. Confirm that the Screen area (or resolution) is set to at least 800 x 600. If a lower setting is selected, click the slider bar and drag it to the right until 800 x 600 (or higher) is selected. If the 800 x 600 setting is not an option, contact the video manufacturer for an updated video driver.
     
  5. Confirm that the color setting is at least High Color (16 bit). If a lower setting is selected, click the down arrow and select High Color (16 bit) or higher. If High Color (16 bit) is not an option, contact the video manufacturer for an updated video driver.
     
  6. Click Apply and click OK to close the Display Properties window.
 
Issue Colors Print Incorrectly
Description  
Solution When printing from PrintMaster® 15, colors print incorrectly. There are several possible causes of this issue. Deleting temporary files or updating the printer driver or both will help resolve this issue. This technical note describes how to proceed. Complete the following procedures as needed to help resolve the issue.

Delete Temporary Files
  1. Close any open programs and return to the desktop.
     
  2. Click Start and click Shut Down (or Turn off Computer).
     
  3. Select the option to Restart and click OK or Yes. The computer will shut down and restart.
     
  4. When Windows® is finished loading after the restart, double-click the My Computer icon on the desktop. The My Computer window will open.

    For Windows® XP, click Start and click My Computer. The My Computer window will open.

     
  5. Double-click the icon that represents the C: drive. The contents of the C: drive should be displayed. (Click Show Files if prompted.)
     
  6. Double-click the Windows folder (Windows® 98/Me) or WinNT folder (Windows® 2000/XP) to view its contents. (Click Show Files if prompted.)
     
  7. Double-click the Temp folder to view its contents.
     
  8. Click Edit and choose Select All. If a window appears indicating that there are hidden files, click OK.
     
  9. Click File and choose Delete. If prompted to send the files to the Recycle Bin, click Yes.
     
  10. Launch the program. If the issue persists, continue with the information that follows.
Update the Printer Driver

Downloading and installing an updated version of the printer driver (or a suitable emulation) will resolve this issue. Contact the system administrator or printer manufacturer for information that describes this procedure.
 
Issue Custom Paper Stock Does Not Display
Description  
Solution After adding a paper stock to PrintMaster® 15 Platinum using the Custom Paper Wizard, the new stock does not display in the list of available paper stock for the project. The remainder of this technical note describes how to proceed. Complete the following procedure to verify that the paper stock was added to the correct project category.
 
  1. Launch PrintMaster®.
     
  2. Click the Tools in the menu bar, choose Custom Paper Wizard and click Edit Custom Paper.
     
  3. Select the desired category of project and click Next.
     
  4. Verify that the recently added paper stock is visible in the list that appears.
     
NOTE: If the paper stock appears on the list, but does not appear when attempting to create a project, close PrintMaster® 15 and launch the program again. The paper stock should now be visible.
 
Issue Custom Paper Wizard
Description  
Solution PrintMaster® 15 Platinum includes a new Custom Paper Wizard that allows you to add new or unsupported paper stock to PrintMaster® for printing labels, stickers, envelopes, half-fold greeting cards, note cards, business cards and postcards. The remainder of this technical note describes how to use the Custom Paper Wizard. Follow the procedure below to add a new or unsupported paper stock to PrintMaster® 15 Platinum using the Custom Paper Wizard.

NOTE: The options that appear in the Custom Paper Wizard vary depending on the project type for which you are creating new paper stock.
 
  1. In the PrintMaster® Design Workspace, click Tools from the menu bar, select Custom Paper Wizard and click New Custom Paper. The Custom Paper Wizard window will open.
     
  2. In the Select Stock Type: list box, select the appropriate project type (i.e., Label, Sticker, Business Card, Envelope, 1/2-Fold Greeting Card, Note Card or Postcard) and click Next.
     
  3. If creating a Label or Sticker paper stock, select the label type. An example of the selected label type will appear on the right.
     
  4. Click Next.
     
  5. In the screen that appears, select the similar stock type and enter the paper height, width and margins (if instructed to do so).

    NOTE: The Example box at the bottom of the Custom Paper Wizard window will explain what information is needed for the selected field (i.e., Paper Width, Left Margin, etc.) with both text and a diagram. The Example box on the left side of the Custom Paper Wizard window will show an example of the new paper stock as the fields are completed.

     
  6. Depending on the paper stock, the "Contains mid-page perforation" box may be active. If the paper stock that is added has a mid-page perforation, click once in the empty box to check it.
     
  7. Enter a Name for the new paper stock in the Name of stock: field and click Next. This name will identify the added stock type and will appear when creating a new project (i.e., Label, 1/2-Fold Greeting Card, etc.).

    NOTE: If adding a new paper stock for an Envelope project type, click Finish. A message will appear indicating that the new stock has been added. Click OK. The new envelope paper stock can be used when creating a new Envelope project.

     
  8. The next screen or screens that show will depend on the project type for which the new paper stock is added. Enter the needed information and click Finish. A message will appear stating that the new paper stock has been added.
     
  9. Click OK.
     
  10. To access the new paper stock, create a new project that uses the stock type (i.e., Label, 1/2-Fold Greeting Card, etc) and select the name of the new stock entered in Step 7 (above) from the available stock list.


Using the Custom Paper Wizard Tutorial

Consult the "Using the Custom Paper Wizard" tutorial in the Help Center of PrintMaster® 15 for additional information. The tutorial can be accessed in the manner shown below.
 
  1. Launch PrintMaster® 15.
     
  2. Click Help on the menu bar and select Help Center.
     
  3. Click the View or Print Tutorial icon (light bulb).
     
  4. Under Choose a Category, click Program Tutorials.
     
  5. Under Choose a Topic, click Using the Custom Paper Wizard.
 
Issue Double-Sided Printing Wizard
Description  
Solution While attempting to print a double-sided project using PrintMaster® 15, the Double-Sided Printing Wizard prompt appears. This wizard helps configure PrintMaster® 15 to print double-sided projects for subsequent printouts. The tutorial that follows describes the procedure. The following procedure provides instructions for correctly configuring a printer to print double-sided projects in PrintMaster® 15.
 
  1. Open PrintMaster® 15.
     
  2. When PrintMaster® is open, close the opening screen by clicking the X in the upper-right corner. A blank page will display.
     
  3. Click File in the menu bar, choose Printer Setup and select Double-Sided Wizard. The Double-Sided Printing Wizard will open.
     
  4. Click Next.
     
  5. Place two blank 8.5" x 11" sheets of paper in the feed tray of the printer and click Print Test #1.
     
  6. Wait until both pages have completed printing and click Next.
     
  7. Without changing their order, pick up the two pages that printed.
     
  8. Hold the two pages so that the print is face up and the arrow points to the top of the page.
     
  9. Determine which picture matches the top page of the stack of paper from the previous step. Click this picture to select it.
     
  10. Click Next.
     
  11. Without changing the order, insert the two pages into the printer with the printing face up with the arrow pointing in the direction of the paper feed.
     
  12. Click Print Test #2.
     
  13. Wait until both pages have completed printing and click Next.
     
  14. Again, without changing the order, pick up the two pages.
     
  15. Click the picture that shows what is visible on the top and bottom pages of the stack.
     
  16. Click Next.
     
  17. Click Finish. PrintMaster® is now configured to properly print double-sided projects.
NOTE: The Double-Sided Printing Wizard setup may need repeated if the printer driver is updated or the printer is replaced.
 
Issue Double-Sided Project Prints Incorrectly
Description  
Solution After completing the Double-Sided Printing Wizard and printing a double-sided project, the project prints incorrectly. This typically occurs when incorrect settings were selected during the setup procedure. This technical note describes returning to the Double-Sided Printing Wizard and completing the setup. The following procedure provides instructions for correctly configuring a printer to print double-sided projects in PrintMaster® 15.
 
  1. Open PrintMaster® 15.
     
  2. When PrintMaster® is open, close the opening screen by clicking the X in the upper-right corner. A blank page will display.
     
  3. Click File in the menu bar, choose Printer Setup and select Double-Sided Wizard. The Double-Sided Printing Wizard will open.
     
  4. Click Next.
     
  5. Place two blank 8.5" x 11" sheets of paper in the feed tray of the printer and click Print Test #1.
     
  6. Wait until both pages have completed printing and click Next.
     
  7. Without changing their order, pick up the two pages that printed.
     
  8. Hold the two pages so that the print is face up and the arrow points to the top of the page.
     
  9. Determine which picture matches the top page of the stack of paper from the previous step. Click this picture to select it.
     
  10. Click Next.
     
  11. Without changing the order, insert the two pages into the printer with the printing face up with the arrow pointing in the direction of the paper feed.
     
  12. Click Print Test #2.
     
  13. Wait until both pages have completed printing and click Next.
     
  14. Again, without changing the order, pick up the two pages.
     
  15. Click the picture that shows what is visible on the top and bottom pages of the stack.
     
  16. Click Next.
     
  17. Click Finish. PrintMaster® is now configured to properly print double-sided projects.
NOTE: The Double-Sided Printing Wizard setup may need repeated if the printer driver is updated or the printer is replaced.
 
Issue Download a Project from within the Project Gallery
Description