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RollerCoaster Tycoon 2
FAQs - Downloads - System Requirements
 		 RollerCoaster Tycoon 2
 
 
 
The world's most addictive game is back and better than ever in RollerCoaster Tycoon® 2! Break ground and start from scratch, open the gates to a remarkable Six Flags® park or just create the most gut-wrenching roller coaster imaginable — now you can PLAY YOUR WAY!

Wild new rides, exciting new themes and easy-to-use building tools make creating the ultimate amusement park more fun than ever!

 
 
FAQs
bulletHow to: Fixing crashed rides
bullet In program: Ride prices cannot be changed
bullet How to: Playing the game in a window
bullet In program: Shops innaccessable to patrons
bullet In program: Cannot hire more than 200 employees
bullet Error: "Trapper Access Violation"
bulletError: Disc read errors
bullet How to: Deleting unwanted custom scenarios
bullet How to: Building a non-coaster ride
bullet How to: Saving your rides for use in other scenarios
bullet Error: "No disk inserted" when starting program
bullet How to: Loading a custom scenario into the editor
bullet Error: "Failed to Init Graphics System"
bullet How to: Installing to a non-default directory
bullet Screen: Does not go back to normal resolution when quitting the program
bulletLaunch: Unexpected Exit
bullet In program: Lock up
bulletIn program: Unexpected Exit
bullet Screen: Black screen (when starting the program)
bullet Error: "Out of scan range" or "Out of frequency"
bulletSound: No sound in program
bullet Screen: White lines across screen
bullet In program: Unexpected Exit when changing volume
bulletIn program: Poor performance
bullet Graphics: Missing text in menus
 
Issue How to: Fixing crashed rides
Description  
Solution Repair the ride

To get a ride that has crashed back into operation:

  1. Click on the ride
  2. Click on the Stop light
  3. Click on it again
  4. Click on Test
  5. If the Ride needs repairing, make sure that a mechanic is available to repair the ride, and that the mechanic has access to the ride's Exit.
You must close the ride before you can make any repairs.
 
Issue In program: Ride prices cannot be changed
Description  
Solution Ride Prices cannot be changed in some scenarios

Some scenarios do not allow you to change the prices on specific rides. If you can not alter the price of a ride, this is the reason.

 
Issue How to: Playing the game in a window
Description  
Solution Windowed Mode not supported

Roller Coaster Tycoon 2 cannot be played in a window.

 
Issue Launch: Cannot launch
Description  
Solution 1. Update the sound drivers on your system

First determine what type of sound card you have. To do this:

  1. Click Start
  2. Click Run
  3. In the box type DXDIAG
  4. Click OK. This will bring up the DirectX Diagnostic Tool
  5. When the tool finishes loading, click the Sound tab.
In the Device section, next to Name is the name of your device. You may want to write this down.
The Manufacturer is the company that manufactured your sound card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

If the problems persists, please click the Save All Information... button in the DirectX Diagnostic Tool, click No to the "Did this information help you" question below, and send the information in your response.

 

2. Update the video drivers on your system

To update your video drivers in Windows:

First determine what type of video card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.
In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

 

3. Log in as administrator

Depending on your Windows 2000 configuration, many different things such as installing programs or updating drivers will require you to log in as the Administrator.

To log in as the Administrator:
  1. Click on Start
  2. Click on Shut Down
  3. Click on Log Off.
  4. When you come to the Windows login screen select Administrator.
If you are unable to login as the administrator you will need to contact the system admin for further help with setting up user rights.

 

4. Disable 3rd party applications running in the background

Background applications can be either closed temporarily or disabled. If they are temporarily closed, they will start again when the computer is restarted. If they are disabled they will need to be manually re-enabled to run them again.

  1. To temporarily close any extra applications and services running in the background in Windows 2000:
    1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
    2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
    3. Click the Applications tab. This will list programs currently running on your system
    4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
    5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
    6. Now click the Processes tab. Click the bar that says User Name to sort the list.
    7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
    This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

     
  2. To prevent some applications from loading during startup in Windows 2000:
    NOTE: This will permanently disable these programs from running. If you are unsure whether it is safe to stop these from running when your system starts up, check with the program manufacturer
    1. Click Start.
    2. Click Programs.
    3. Click Startup. The programs listed in this menu start automatically at boot.
    4. If there are any programs that you do not want to start during boot, right-click the icon in the menu, then click Delete
    Next time you restart, these applications will not run.

    You may still want to close out extra programs and processes by following the procedures outlined above in step 1.
 

To temporarily close any extra applications and services running in the background in Windows 98:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or it will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows 98:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.

 

To temporarily close any extra applications and services running in the background in Windows Me:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows Me:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.

 

To temporarily close any extra applications and services running in the background in Windows XP:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
  3. Click the Applications tab. This will list programs currently running on your system
  4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
  5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
  6. Now click the Processes tab. Click the bar that says User Name to sort the list.
  7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows XP:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Click the Disable All button to uncheck these items.
  5. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.
 
Issue In program: Shops innaccessable to patrons
Description  
Solution Make sure you built the structure at ground level

If a building is not accessable to a patron, it is most likely because it was built on top of a foot path. When a structure is placed on a foot path, it is built above the ground by 2 levels where a patron will not be able to reach it.

A tell tale sign that you might be building on a foot path is if the yellow arrow (that shows up when you are placing the structure) is under the outline of the structure. If the yellow arrow appears inside the outline of the structure, then the structure will be placed at the same level as the ground.

 
Issue In program: Cannot hire more than 200 employees
Description  
Solution Employee limit is 200

You can not hire more than 200 employees in Roller Coaster Tycoon 2.

 
Issue Error: "Trapper Access Violation"
Description  
Solution 1. Disable 3rd party applications running in the background

Background applications can be either closed temporarily or disabled. If they are temporarily closed, they will start again when the computer is restarted. If they are disabled they will need to be manually re-enabled to run them again.

  1. To temporarily close any extra applications and services running in the background in Windows 2000:
    1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
    2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
    3. Click the Applications tab. This will list programs currently running on your system
    4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
    5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
    6. Now click the Processes tab. Click the bar that says User Name to sort the list.
    7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
    This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

     
  2. To prevent some applications from loading during startup in Windows 2000:
    NOTE: This will permanently disable these programs from running. If you are unsure whether it is safe to stop these from running when your system starts up, check with the program manufacturer
    1. Click Start.
    2. Click Programs.
    3. Click Startup. The programs listed in this menu start automatically at boot.
    4. If there are any programs that you do not want to start during boot, right-click the icon in the menu, then click Delete
    Next time you restart, these applications will not run.

    You may still want to close out extra programs and processes by following the procedures outlined above in step 1.
 


To temporarily close any extra applications and services running in the background in Windows 98:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or it will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows 98:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.

 

To temporarily close any extra applications and services running in the background in Windows Me:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows Me:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.

 

To temporarily close any extra applications and services running in the background in Windows XP:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
  3. Click the Applications tab. This will list programs currently running on your system
  4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
  5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
  6. Now click the Processes tab. Click the bar that says User Name to sort the list.
  7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows XP:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Click the Disable All button to uncheck these items.
  5. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.

 

2. Update the sound drivers on your system

First determine what type of sound card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG
  4. Click OK. This will bring up the DirectX Diagnostic Tool
  5. When the tool finishes loading, click the Sound tab.
In the Device section, next to Name is the name of your device. You may want to write this down.
The Manufacturer is the company that manufactured your sound card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

If the problems persists, please click the Save All Information... button in the DirectX Diagnostic Tool, click No to the "Did this information help you" question below, and send the information in your response.

 

3. Update the video drivers on your system

To update your video drivers in Windows:

First determine what type of video card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.
In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.
 
Issue Error: Disc read errors
Description  
Solution This can occur if the CD has become dirty or damaged.

Clean the CD

Take a look at the under side of the CD and inspect for any fingerprints, dust, etc. If the CD does look dirty try cleaning via one of the following:
  1. Use a CD cleaning kit (available at most computer stores)
  2. Wash it with lukewarm water and mild dish soap solution. Rinse it completely, and then dry it with a soft cotton cloth (or anything that won't scratch the CD or leave debris). Once the CD is dry, try the game again.
    Notice: If you do this, Make sure that you do not scratch the CD or put it into your system while still wet or damage may result.
 
Issue How to: Deleting unwanted custom scenarios
Description  
Solution Delete unwanted scenarios

To delete unwanted scenarios from Roller Coaster Tycoon 2:

  1. In Windows, click Start.
  2. Click Run.
  3. Type in C:\
  4. Click OK
  5. Click on Program Files
  6. Click on Infogrames Interactive
  7. Click on RollerCoaster Tycoon 2
  8. Click on Scenarios
  9. Find the scenario in this folder
  10. Right-click on the file
  11. Select Delete
 
Issue How to: Building a non-coaster ride
Description  
Solution Non coaster rides are not supported

By default, you can not build non-coaster rides in Roller Coaster Tycoon 2.

While there may be 3rd party add-ons out there that will allow such, we can not support them as they are outside the scope of the original product.

If you have trouble with such rides, please contact the people that you received the add-on from.

 
Issue How to: Saving your rides for use in other scenarios
Description  
Solution Saving your rides

To save a roller coaster track design or other ride for later use (either from a scenario or from within the Roller Coaster Designer), follow these steps:

  1. Create your ride
  2. Test your ride
  3. Once the test results appear in the Test Results window (the Stopwatch Tab), a picture of a floppy disk will appear in the bottom corner of this window
  4. Click the floppy disk picture and choose to save the ride alone, or the ride plus any available scenery.
You can save rides with scenery that you have included in the design. Follow the above instructions to save rides with or without scenery.
 
Issue Error: "No disk inserted" when starting program
Description  
Solution Contact the place you purchased this product from

This error only appears to occur on the Yahoo Games on Demand version of RollerCoaster Tycoon 2. Please contact Yahoo Games on Demand for support with this error.
 
Issue How to: Loading a custom scenario into the editor
Description  
Solution Load old scenario in editor

In order to edit your old scenario:

  1. Launch the editor.
  2. Once in the editor click on the disk.
  3. Click on Load Landscape.
  4. Select your scenario from the list.
You should now be able to edit the scenario.
 
Issue Error: "Failed to Init Graphics System"
Description  
Solution Update the video drivers on your system

To update your video drivers in Windows:

First determine what type of video card you have. To do this:

  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.
In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.
 
Issue How to: Installing to a non-default directory
Description  
Solution Specify the programs install directory location

To install Roller Coaster Tycoon 2 to a non-default directory:

  1. Start the install.
  2. When prompted to select the level of install choose Custom.
  3. Click Browse.
  4. Indicate the folder you want to install to.
  5. Press Next.
  6. Continue with the installation as normal.
 
Issue Screen: Does not go back to normal resolution when quitting the program
Description  
Solution Update the video drivers on your system

To update your video drivers in Windows:

First determine what type of video card you have. To do this:

  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.
In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.
 
Issue Launch: Unexpected Exit
Description  
Solution 1. Update the sound drivers on your system

First determine what type of sound card you have. To do this:

  1. Click Start
  2. Click Run
  3. In the box type DXDIAG
  4. Click OK. This will bring up the DirectX Diagnostic Tool
  5. When the tool finishes loading, click the Sound tab.
In the Device section, next to Name is the name of your device. You may want to write this down.
The Manufacturer is the company that manufactured your sound card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

If the problems persists, please click the Save All Information... button in the DirectX Diagnostic Tool, click No to the "Did this information help you" question below, and send the information in your response.

 

2. Update the video drivers on your system

To update your video drivers in Windows:

First determine what type of video card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.
In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

 

3. Disable 3rd party applications running in the background

Background applications can be either closed temporarily or disabled. If they are temporarily closed, they will start again when the computer is restarted. If they are disabled they will need to be manually re-enabled to run them again.

  1. To temporarily close any extra applications and services running in the background in Windows 2000:
    1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
    2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
    3. Click the Applications tab. This will list programs currently running on your system
    4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
    5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
    6. Now click the Processes tab. Click the bar that says User Name to sort the list.
    7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
    This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

     
  2. To prevent some applications from loading during startup in Windows 2000:
    NOTE: This will permanently disable these programs from running. If you are unsure whether it is safe to stop these from running when your system starts up, check with the program manufacturer
    1. Click Start.
    2. Click Programs.
    3. Click Startup. The programs listed in this menu start automatically at boot.
    4. If there are any programs that you do not want to start during boot, right-click the icon in the menu, then click Delete
    Next time you restart, these applications will not run.

    You may still want to close out extra programs and processes by following the procedures outlined above in step 1.
 

To temporarily close any extra applications and services running in the background in Windows 98:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or it will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows 98:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.

 

To temporarily close any extra applications and services running in the background in Windows Me:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows Me:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.

 

To temporarily close any extra applications and services running in the background in Windows XP:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
  3. Click the Applications tab. This will list programs currently running on your system
  4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
  5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
  6. Now click the Processes tab. Click the bar that says User Name to sort the list.
  7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows XP:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Click the Disable All button to uncheck these items.
  5. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.
 
Issue In program: Lock up
Description  
Solution
1. Make sure your system meets the program's system requirements

To check if your PC meets the minimum system requirements for the game:

  1. Click Start
  2. Click Run.
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
This tool will give you hardware information about your system.
  1. Processor: Shown on the System tab on the line labeled Processor
  2. Operating System or Windows Version: Shown on the System tab on the line labeled Operating System
  3. System Memory or RAM: Shown on the System tab on the line labeled Memory
  4. Video Card: Shown on the Display tab on the line labeled Name
  5. Video Memory: Shown on the Display tab on the line labeled Approx. Total Memory
To check your hard drive space:
  1. Double-click the My Computer icon on your desktop. If the icon is not on your desktop, click Start->My Computer.
  2. Hold down the Alt key on the keyboard and double-click the hard drive icon. The General tab will show a pie chart representing the used and free space of your hard drive.
You may want to write this information down for future reference. Now that you have determined the hardware information for your system, check it against the System Requirements.

If you do not meet the system requirements for a program, Atari cannot offer support for the program on your system.
 
2. Update the sound drivers on your system
First determine what type of sound card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG
  4. Click OK. This will bring up the DirectX Diagnostic Tool
  5. When the tool finishes loading, click the Sound tab.
In the Device section, next to Name is the name of your device. You may want to write this down.
The Manufacturer is the company that manufactured your sound card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.
 
 
3. Update the video drivers on your system
To update your video drivers in Windows:

First determine what type of video card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.
In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.
 
4. Disable 3rd party applications running in the background
Background applications can be either closed temporarily or disabled. If they are temporarily closed, they will start again when the computer is restarted. If they are disabled they will need to be manually re-enabled to run them again.

 

  1. To temporarily close any extra applications and services running in the background in Windows 2000:
    1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
    2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
    3. Click the Applications tab. This will list programs currently running on your system
    4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
    5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
    6. Now click the Processes tab. Click the bar that says User Name to sort the list.
    7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
       
    This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

     
  2. To prevent some applications from loading during startup in Windows 2000:
    NOTE: This will permanently disable these programs from running. If you are unsure whether it is safe to stop these from running when your system starts up, check with the program manufacturer
    1. Click Start.
    2. Click Programs.
    3. Click Startup. The programs listed in this menu start automatically at boot.
    4. If there are any programs that you do not want to start during boot, right-click the icon in the menu, then click Delete
    Next time you restart, these applications will not run.

    You may still want to close out extra programs and processes by following the procedures outlined above in step 1.

     

To temporarily close any extra applications and services running in the background in Windows 95:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.

    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:

     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.


To temporarily close any extra applications and services running in the background in Windows 98:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or it will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows 98:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.
 

To temporarily close any extra applications and services running in the background in Windows Me:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows Me:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.


To temporarily close any extra applications and services running in the background in Windows XP:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
  3. Click the Applications tab. This will list programs currently running on your system
  4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
  5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
  6. Now click the Processes tab. Click the bar that says User Name to sort the list.
  7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows XP:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Click the Disable All button to uncheck these items.
  5. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.
 
Issue In program: Unexpected Exit
Description  
Solution
1. Make sure your system meets the program's system requirements

To check if your PC meets the minimum system requirements for the game:

  1. Click Start
  2. Click Run.
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
This tool will give you hardware information about your system.
  1. Processor: Shown on the System tab on the line labeled Processor
  2. Operating System or Windows Version: Shown on the System tab on the line labeled Operating System
  3. System Memory or RAM: Shown on the System tab on the line labeled Memory
  4. Video Card: Shown on the Display tab on the line labeled Name
  5. Video Memory: Shown on the Display tab on the line labeled Approx. Total Memory
To check your hard drive space:
  1. Double-click the My Computer icon on your desktop. If the icon is not on your desktop, click Start->My Computer.
  2. Hold down the Alt key on the keyboard and double-click the hard drive icon. The General tab will show a pie chart representing the used and free space of your hard drive.
You may want to write this information down for future reference. Now that you have determined the hardware information for your system, check it against the System Requirements.

If you do not meet the system requirements for a program, Atari cannot offer support for the program on your system.
 
2. Update the sound drivers on your system
First determine what type of sound card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG
  4. Click OK. This will bring up the DirectX Diagnostic Tool
  5. When the tool finishes loading, click the Sound tab.
In the Device section, next to Name is the name of your device. You may want to write this down.
The Manufacturer is the company that manufactured your sound card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.
 
 
3. Update the video drivers on your system
To update your video drivers in Windows:

First determine what type of video card you have. To do this:
  1. Click Start
  2. Click Run
  3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
  4. When the tool finishes loading, click the Display tab.
In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG.

Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.
 
4. Disable 3rd party applications running in the background
Background applications can be either closed temporarily or disabled. If they are temporarily closed, they will start again when the computer is restarted. If they are disabled they will need to be manually re-enabled to run them again.

 

  1. To temporarily close any extra applications and services running in the background in Windows 2000:
    1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
    2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
    3. Click the Applications tab. This will list programs currently running on your system
    4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
    5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
    6. Now click the Processes tab. Click the bar that says User Name to sort the list.
    7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
       
    This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

     
  2. To prevent some applications from loading during startup in Windows 2000:
    NOTE: This will permanently disable these programs from running. If you are unsure whether it is safe to stop these from running when your system starts up, check with the program manufacturer
    1. Click Start.
    2. Click Programs.
    3. Click Startup. The programs listed in this menu start automatically at boot.
    4. If there are any programs that you do not want to start during boot, right-click the icon in the menu, then click Delete
    Next time you restart, these applications will not run.

    You may still want to close out extra programs and processes by following the procedures outlined above in step 1.

     

To temporarily close any extra applications and services running in the background in Windows 95:
  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.

    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:

     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or this will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.


To temporarily close any extra applications and services running in the background in Windows 98:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
     
  3. Click once to highlight the first program listed.
  4. Hit the End Task button
Now repeat steps 1-4 to remove all other applications. Be careful not to hit Ctrl+Alt+Delete twice or it will cause your computer to reboot. Your computer will also reboot if you close Explorer or Systray or hit the Shut Down button.

This should temporarily close any conflicting background applications. These applications will start up again when you reboot.

To prevent extra applications and services from loading during startup in Windows 98:
  1. Click Start then Run.
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
  4. Take note of which items are checked and which are not. You may want to jot this down.
  5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
  6. Click OK. When you are prompted to restart, click Yes
Upon reboot, these applications will not start. Try the game with these disabled. If it works, then one of these programs may be conflicting. Open MSCONFIG using the process above and recheck these programs using the process of elimination to determine the conflicting program.

To undo the above changes:
  1. Click Start then Run
  2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
  3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
  4. Click OK. When you are prompted to restart, click Yes
This will restart your computer with all the background applications re-enabled.
 

To temporarily close any extra applications and services running in the background in Windows Me:

  1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
  2. This will bring up the Close Program window.
    This window will show all of the progr