Welcome to support.selectsoft.com
Reader Rabbit Preschool Sparkle Star Rescue!
FAQs - Downloads - System Requirements
 		 Reader Rabbit Preschool Sparkle Star Rescue!
 
 
 

Reader Rabbit and Sam the Lion are on a sparkly adventure! The Land of Sparkalot has lost its shine and needs your help to re-sparkle everything from the stars to the flowers. Your pre-reading, counting, and matching skills could save the day…and night!

 
FAQs
bullet Auto-Installation Does Not Begin
bullet CD-Read: CD Is Not Recognized
bullet Exit the Program: Save the Progress
bullet Remove a Name from the Sign-in Screen
bullet Sign-in as a Different Player
bullet Sound Skips or Is Garbled
bullet Cipher Strength Appears as 0-Bit
bullet Microsoft® Office Products: Unable to Open
bullet CarbonLib Could Not Be Found
bullet CD Is Required to Run the Program
bullet Incompatible Version of the RPC Stub
bullet Installing Reader Rabbit Preschool® Sparkle Star Rescue!™
bullet"Not enough disk space" error during installation
 
Issue Auto-Installation Does Not Begin
Description  
Solution After inserting the Reader Rabbit Preschool® Sparkle Star Rescue!™ CD into the CD-ROM drive, the Auto-Run feature of the computer does not start the installation. Installing the program manually should resolve the issue. Follow the steps below to complete a manual installation of the program.
  1. Verify that the proper CD is inserted into the CD-ROM drive.
     
  2. Click Start and select Run. The Run dialog box will open.
     
  3. Type X:\SETUP.EXE in the Open: field. (Replace the X with the correct drive letter for the CD-ROM drive.)
     
  4. Click OK. The installation of the program should begin.
     
  5. Follow the prompts to complete the installation.
NOTE: If the installation does not begin after completing the above procedure, or an error such as "Cannot find the file d:\setup.exe (or one of its components). Make sure that the path and filename are correct and that all libraries are available" occurs, complete the following steps:
  1. Verify that the correct drive letter for the CD-ROM drive was entered in Step 3 above.
     
  2. If the correct letter was entered and the installation does not begin, complete the procedures for CD-Read: CD Is Not Recognized below.
 
Issue CD-Read: CD Is Not Recognized
Description  
Solution After inserting the CD into the CD-ROM drive when prompted, the CD is not recognized. Any number of the following conditions may cause this issue: the wrong CD is used, the CD needs cleaned, the CD-ROM drive settings are not compatible with the CD, an incorrect CD-ROM driver is installed or the CD-ROM firmware or driver is outdated. By completing the procedures that follow, the CD-Read issue may be resolved. First, verify that the correct CD is in the CD-ROM drive and that the label on the CD is facing up. Once you have verified that the correct CD is in the CD-ROM drive, complete the steps under Clean the CD.

Clean the CD
  1. Place a small amount of nonabrasive, liquid soap on the shiny side of the CD.
     
  2. Using your fingertips and warm water, gently rub the soap on the CD in a circular motion.
     
  3. Rinse the CD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
     
  4. Try the program again.
If the issue continues, complete the steps below for Change the Read-Ahead Settings.

Change the Read-Ahead Settings
  1. Close all program windows and return to the desktop.
     
  2. Right-click the My Computer icon and, using the left mouse button, click Properties from the menu that appears.
     
  3. Click the Performance tab in the Systems Properties window.
     
  4. Verify that the File System reads 32-bit. (If it reads anything else, contact the computer manufacturer for the proper CD-ROM or hard drive drivers.)
     
  5. Click the File System button and click the CD-ROM tab.
     
  6. Locate Optimize Access Pattern For.
     
  7. Click the arrow to the right of the information field and select the No Read Ahead option.
     
  8. Click Apply and click OK to close the File System Properties window.
     
  9. Click Close to close the System Properties window.
     
  10. Click Yes when prompted to Restart Windows®.
     
  11. When Windows® restarts, try the program again.
If the issue continues complete the steps below for Turn off DMA.

Turn off DMA
  1. Follow Steps 1 and 2 above to open the System Properties.
     
  2. In the System Properties window (Step 2 above), click the Device Manager tab.
     
  3. Choose View Devices By Type.
     
  4. In the list that appears, locate CD-ROM or CD-ROM Controller.
     
  5. Click once on the plus (+) sign next to this listing.
     
  6. Double-click on the name that appears.
     
  7. In the CD-ROM Properties window, click the Settings tab.
     
  8. Locate the DMA checkbox and remove the checkmark (if one exists).
     
  9. Click OK to close the CD-ROM Properties window.
     
  10. Click Close to close the System Properties window.
     
  11. Click Yes when prompted to Restart Windows®.
     
  12. When Windows® restarts, try the program again.
If the CD is still not recognized, try the following:
  1. Try to use a different CD in the CD-ROM drive to see if it can be read.
     
  2. If possible, insert the problem CD into the CD-ROM drive of another computer to see if the issue remains.
     
  3. Verify that the most current version of the driver and firmware for the CD-ROM drive is used. Contact the computer manufacturer for additional information.
 
Issue Exit the Program: Save the Progress
Description  
Solution While in the game portion of Reader Rabbit Preschool® Sparkle Star Rescue!™, you are ready to exit the game and save the progress. This brief tutorial describes the steps required to accomplish this. Follow the steps below to exit the program and to automatically save the progress of the player.
  1. Click Map found in the lower-right corner of the screen.
     
  2. Click the Exit button on the map.
     
  3. Click Yes when asked, “Do you want to stop playing?” This will close the program.
 
Issue Remove a Name from the Sign-in Screen
Description  
Solution After playing Reader Rabbit Preschool® Sparkle Star Rescue!™, you want to remove a name from the sign-in screen. The steps to remove a name from the sign-in screen are described in this technical note. To remove a name from the sign-in screen, complete the steps that follow.

NOTE: Once you remove a name from the sign-in screen, the name can be added again; however, the history cannot be recovered.
  1. Click once on the name of the player to be removed.
     
  2. Press and hold the CTRL key (Windows®) or Control key (Macintosh®) while you tap the R key on the keyboard.
     
  3. Release the CTRL (or Control) key.
     
  4. Click Yes when asked, "Are you sure you want to remove [the selected name] from the list?" This should remove the original name and data file.
 
Issue Sign-in as a Different Player
Description  
Solution While playing Reader Rabbit Preschool® Sparkle Star Rescue!™, you want to save the current player’s progress and sign-in as a different player. A brief tutorial describes this process. Follow the steps below to sign-in as a different player.
 
  1. Click Map found in the lower-right corner of the screen.
     
  2. Click the Options button on the map. This will open the Option Menu screen.
     
  3. Click Sign In, which is the Typewriter icon located in the top-left corner of the Options Menu. You will return to the sign-in screen.
     
  4. Select or add a new player.
     
  5. After selecting a different (or adding a new) player, click the Start button near the top of the sign-in screen to begin playing.
 
Issue Sound Skips or Is Garbled
Description  
Solution When playing Reader Rabbit Preschool® Sparkle Star Rescue!™, the sound skips or is garbled. A sound acceleration setting can cause this issue. Lowering the sound acceleration can help to resolve the issue. Follow the steps below to lower the sound acceleration.
  1. Click Start, select Settings and click Control Panel.
     
  2. Double-click the Multimedia icon.

    NOTE: For Windows® Me users, double-click the Sounds and Multimedia icon.

     
  3. Under the Playback heading, click Advanced Properties.
     
  4. Click the Performance tab.
     
  5. Click the Hardware Acceleration slide bar and keep the mouse button pressed.
     
  6. By moving the mouse, slide the indicator needle to None.
     
  7. Release the mouse button.
     
  8. Click Apply and click OK.
     
  9. Click OK again.
     
  10. Close the Control Panel and launch and use the program. The issue should be resolved.
 
Issue Cipher Strength Appears as 0-Bit
Description  
Solution On Windows® Me, after installing Reader Rabbit Preschool® Sparkle Star Rescue!™, the following message displays: "Cipher Strength Appears as 0-Bit." This issue occurs when trying to access a secure Web site using Microsoft® Internet Explorer 5.5. The Learning Company® has developed a patch that resolves the issue. Follow the procedure below to download and install the Zero Bit Encryption Patch.
  1. Scroll down to the Associated Downloads section of this technical note.
     
  2. Click the Zero_Bit_Encryption_Patch.exe file to begin the download process.
     
  3. Read the description and click Continue. The End User License Agreement will appear.
     
  4. Read the Agreement. Click Yes if you agree to all the Terms and Conditions of the License Agreement.
     
  5. Read the instructions. (The instructions can be printed for further reference.)
     
  6. Click the Download button.
     
  7. Follow the onscreen instructions. If you are using Microsoft® Internet Explorer, confirm that "Save This Program to Disk" is selected in the File Download window.
     
  8. Click OK.
     
  9. The Save As window will appear. Select the desired Save In location. (Typically, the Windows® Desktop allows for easy access to the file. However, the file can be sent to an alternative location on the hard drive.)
     
  10. Click Save to download the file.
     
  11. After the file has been downloaded, close all programs and windows.
     
  12. Locate and double-click the Zero_Bit_Encryption_Patch.exe file to begin the installation.
     
  13. Follow the on-screen instructions to install the patch.
     
  14. Once the installation is complete, restart the computer. The issue should be resolved.
 
Issue Microsoft® Office Products: Unable to Open
Description  
Solution After installing Reader Rabbit Preschool® Sparkle Star Rescue!™ on a system running Windows® 95, programs such as Microsoft® Word, Outlook, AOL®, WordPerfect®, etc. will not run. In addition, an error message similar to one of the following may appear when attempting to launch or use any of the above programs: "WINWORD caused an invalid page fault in module < unknown >" or "A Fatal Exception has occurred." This issue is generally caused by the installation of a later version of a .DLL file. Extracting the original .DLL file from the Windows® 95 CD will help to resolve the issue. Consult the remainder of this technical note for additional information. Reader Rabbit Preschool® Sparkle Star Rescue!™ installs a later version of the ADVAPI32.DLL file (4.80.1675) than that used by some older programs. Extracting the ADVAPI32.DLL file from the Windows® 95 CD should resolve the issue.

Go to http://www.microsoft.com and search for Article Number Q179347 for information that describes this procedure.
 
Issue CarbonLib Could Not Be Found
Description  
Solution When attempting to launch Reader Rabbit Preschool® Sparkle Star Rescue!™ on a Macintosh® system, the following message appears: "The application 'Preschool Sparkle Star Rescue' could not be opened because 'CarbonLib could not be found." Attempting to launch the program on a Macintosh® computer running OS 8.5 will cause this issue. Reader Rabbit Preschool® Sparkle Star Rescue!™ requires OS 8.6- 9.1 or OS X to run properly. For more information, read the minimum system requirements.
 
Issue CD Is Required to Run the Program
Description  
Solution After installing Reader Rabbit Preschool® Sparkle Star Rescue!™, you want to run the program from the hard drive without using the CD. Consult the remainder of this technical note for additional information. Reader Rabbit Preschool® Sparkle Star Rescue!™ requires the CD to run. Copying the entire contents of the CD to the hard drive and running setup from the hard drive (rather than the CD) will install the program; however, the CD is required when launching Reader Rabbit Preschool® Sparkle Star Rescue!™.
 
Issue Incompatible Version of the RPC Stub
Description  
Solution When attempting to install the program, the message "Error 0x90070725 Incompatible version of the RPC stub" appears. An incorrect version of the OLEAUT32.DLL file in the System folder causes this issue. Downloading and installing the correct version of the OLEAUT32.DLL file should resolve the issue. Consult this technical note for additional instructions. Contact Microsoft®, or visit http://support.microsoft.com and search for Knowledge Base Article Number: Q259737 to resolve this issue.
 
Issue Installing Reader Rabbit Preschool® Sparkle Star Rescue!™
Description  
Solution Installation Steps for Windows® XP

NOTE: The following procedure will temporarily disable background programs and restart the computer in the cleanest possible configuration. Installing software using this configuration will minimize conflicts.

When installing on Windows® XP, the user must be logged in to Windows® with administrator privileges.
  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start and select Run.
     
  3. Type MSCONFIG in the Open: field.
     
  4. Click OK. A System Configuration window will open.
     
  5. Click the Startup tab.
     
  6. Record the Startup items that are checked so this customized configuration can be restored after the installation.
     
  7. Deselect all items under the Startup tab.
     
  8. Click Apply.
     
  9. Click OK.
     
  10. Click Yes when prompted to restart the computer.
     
  11. When the computer has restarted, login to Windows® as a user with administrator privileges. If you do not have administrator privileges, contact the system administrator.
     
  12. After logging in to Windows® with administrator privileges, insert the program CD into the CD-ROM drive.
     
  13. Click Install and follow the onscreen instructions to complete the installation.
     
  14. Once the installation is complete, follow the steps below to restore the system to its original configuration.
Restoring the Original System Configuration: Windows® XP
  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start and select Run.
     
  3. Type MSCONFIG in the Open: field.
     
  4. Click OK. The System Configuration Utility window will open.
     
  5. Click the Startup tab.
     
  6. Refer to the list of items recorded previously and check the box next to each item on the list.
     
  7. Click Apply.
     
  8. Click OK.
     
  9. Click Yes when prompted to restart the computer.
     
  10. Launch and use the program.
Installation Steps for Windows® 98/Me

NOTE: The following procedure will temporarily disable background programs and restart the computer in the cleanest possible configuration. Installing software using this configuration will minimize conflicts.
  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start and select Run.
     
  3. Type MSCONFIG in the Open: field.
     
  4. Click OK. A System Configuration window will open.
     
  5. Click the General tab.
     
  6. Record the Startup selection that is shown so that it can be referred to after the installation.
     
  7. Click Selective Startup.

    NOTE: If the Load Startup Group item is grayed-out, the Startup Group has been customized. Click the Startup tab at the top and record the startup items that are checked so this customized configuration can be restored after the installation.

     
  8. Remove the checkmark next to the items that follow. (This will temporarily prevent all startup applications from loading when Windows® is restarted.)
  1. Load startup group items
     
  2. Process Autoexec.bat file (Windows® 98)
     
  3. Process Config.sys file (Windows® 98)
     
  4. Load Static VxDs (Windows® Me)
     
  5. Load environment variables (Windows® Me)
  1. Click Apply.
     
  2. Click OK.
     
  3. Click Yes when prompted to restart the computer.
     
  4. After the computer has restarted and the Windows® desktop returns, insert the program CD into the CD-ROM drive.
     
  5. Click Install and follow the on screen instructions to complete the installation.
     
  6. Once the installation is complete, follow the steps below to restore the system to its original configuration.
Restoring the Original System Configuration: Windows® 98/Me
  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start and select Run.
     
  3. Type MSCONFIG in the Open: field.
     
  4. Click OK. The System Configuration Utility window will open.
     
  5. Refer to the list of items recorded previously and check the box next to each item on the list for the General tab or Startup tab or both.
     
  6. Click Apply.
     
  7. Click OK.
     
  8. Click Yes when prompted to restart the computer.
     
  9. Launch and use the program.
Installation Steps for Windows® 2000

NOTE: When installing on Windows® 2000, the user must be logged in to Windows® with administrator privileges.
  1. Press and hold the CTRL and ALT keys and tap the DELETE key once. A Windows® 2000 Security window should appear.
     
  2. Release all keys.
     
  3. Click the Task Manager button.
     
  4. In the Windows® Task Manager dialog box, select the Applications tab.
     
  5. Click once on an application in the list to select it. (If no applications are listed, skip to Step 8 and proceed.)
     
  6. Click End Task.
     
  7. Repeat Steps 5 and 6 until all applications are closed.
     
  8. With all applications closed, click File and select Exit Task Manager.
     
  9. Place the program CD into the CD-ROM drive.
     
  10. Click Install and follow the on screen instructions to complete the installation.
     
  11. Once the installation is complete, restart Windows®. This will restart the applications that were closed during this procedure.
     
  12. Launch and use the program.
Installation Steps for Macintosh®
  1. Close all windows and return to the desktop.
     
  2. Insert the CD into the proper drive.
     
  3. Double-click the CD icon. The contents of the CD will appear.
     
  4. Double-click the program's installer icon and click Continue.
     
  5. Follow the onscreen instructions to complete the installation.
     
  6. Launch and use the program.
 
Issue Not enough disk space
Description
When attempting to install Madeline, Cluefinder or Reader Rabbit titles, the message "Not enough disk space" appears. I have more than enough space. (This typically occurs when attempting to install the program to a hard drive that is larger than 2 GB.)
 
Solution Follow the procedure below to install the program.

1. Place the Program CD into the CD-ROM drive. Allow time for the CD-ROM drive to start up. If auto-install begins, skip to Step 5. (If auto-run does not begin, continue with the next step.)

2. Click Start and select Run. The Run dialog box will appear.

3. Type D:\Setup.exe in the Open: field and click OK. (If the CD-ROM drive containing the CD is represented by a different letter, replace D with that letter.)

4. Click Yes to install the program.

5. When the Welcome dialog box appears, click Next. The Software License Agreement will appear.

6. Click Yes, if you agree to the terms of the agreement.

7. **HERE IS THE IMPORTANT STEP** : At the Choose Destination Location, PRESS AND HOLD DOWN the CTRL key and click Next with the your mouse. The Select Program Folder dialog box will appear. (This by-passes the disk check)

9. Release the CTRL key and follow the on-screen prompts to continue installing the program.
 
Downloads

Zero Bit Encryption Patch
This patch resolves an issue in which the following message displays: "Cipher strength appears as 0-bit." The issue occurs on systems using Microsoft® Internet Explorer v 5.5 under Windows® Me after installing various programs.
 
Zero_Bit_Encryption_Patch.exe

Download   (755 kb)

 
System Requirements
 
  Mac
Platform:   System 8.6-9.1 and OS X
CPU: 180 MHz (or faster)
Hard Disk: 100MB
RAM: 2MB
CD-ROM: 8X
Monitor: SVGA, 640x480, 256 color
Sound Card: yes
Optional: Color printer (required for printing)
Other: Mouse, Speakers
Win
Platform:   Win 95/98/ME/2000/XP
CPU: Pentium 166 MHz or faster
Hard Disk: 100MB
RAM: 32MB
CD-ROM: 8X
Monitor: 16-bit, thousands of colors
Sound Card: Sound Blaster® 16 (or compatible) sound card
Optional: Color printer (required for printing)
Other: Mouse

 



#   A   B   C   D   E   F   G   H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   X   Y   Z

Home Request Support More Support Info Finding the MPSI #

Problems regarding this web site should be directed to support@selectsoft.com
Copyright © 2008 SelectSoft Publishing. All rights reserved.
Last modified:03/27/2008