1. Click the Start button, select Control Panel, and double-click Sounds and MultiMedia.
    
2. Click the Audio tab.
    
3. Confirm that there is a check in the box beside the Use Only Preferred Devices.
    
4. Click the Sound PlayBack Advanced Properties button.
    
5. Click the performance tab.
    
6. Move the hardware acceleration slider bar all the way to the left.
    
7. Click APPLY, then OK.
    
8. Click OK again. And relaunch the program.

 
1. Get to the Desktop of your computer.
    
2. Hold down the Ctrl and Alt keys on your keyboard and tap the Delete key once.
    
3. The Close Program window will display.
    
4. Select each program and press the End Task button until Explorer and Systray are the only programs left running.
    
5. You will need to Ctrl+Alt+Del each time you end task on a program to bring the window back up.
    

 
1. Click on Start, and click Run.
    
2. Type "msconfig" in the space provided, then click OK. This brings up the System Configuration Utility box.
    
3. Click on the Start Up tab, and uncheck everything in this list except System Tray.
    
4. Click Apply, and then click OK.
    
5. Click Yes when asked to restart your computer.
    

1. In the device manager, compare the listed mouse driver with the actual mouse attached to the computer.
    
2. If the listed mouse driver is incorrect, remove and re-install your mouse drivers.

1. Verify that the correct CD is being used when prompted to insert the disc.
    
2. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the disc. Using your fingertips and warm water, gently rub the soap on the disc in a circular motion. Rinse the disc thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
    
3. Change the Read Ahead setting in the following manner:

1. Return to the desktop and right click on the My Computer icon.
    
2. Select Properties from the menu that appears and click on the Performance tab in the Systems Properties window.
    
3. Click the File System button and click the CD-ROM tab.
    
4. Locate Optimize Access Pattern For:.
    
5. Click the arrow to the right of the information field and select the No Read Ahead option.
    
6. Restart Windows®.

4. Verify that the computer is utilizing a 32-bit file system. In the Systems Properties window (found in Step 3 above), click the Performance tab. Verify that the File System reads 32-bit. (If it reads anything else, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)
    

5. Verify that the most current version of the driver for the CD-ROM drive is being used. Contact the computer manufacturer for additional information.
    
6. Try to use a different disc in the CD-ROM drive to see if it can be read.
    
7. If possible, insert the CD that is not being recognized into the CD-ROM drive of another computer to see if the issue remains.