1. Verify that the correct CD is inserted when prompted.
2. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the disc. Using your fingertips and warm water, gently rub the soap on the disc in a circular motion. Rinse the disc thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
3. Change the Read Ahead setting in the following manner:

1. Return to the desktop and right click on the My Computer icon.
2. Select Properties from the menu that appears and click the Performance tab in the Systems Properties window.
3. Click the File System button and click the CD-ROM tab.
4. Locate Optimize Access Pattern For:.
5. Click the arrow to the right of the information field and select the No Read Ahead option.
6. Restart Windows®.

4. Verify that the computer is utilizing a 32-bit file system. In the Systems Properties window (found in Step 3 above), click the Performance tab. Verify that the File System reads 32-bit. (If it reads anything else, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)
5. Activate Sync Data Transfer in the following manner:

1. In the Systems Properties window (found in Step 3 above), click the Device Manager tab.
2. Choose View Devices By Type. In the list that appears, locate CD-ROM or CD-ROM Controller.
3. Click the plus (+) sign next to this listing.
4. Using the left mouse button, double-click the name that appears.
5. In the Properties window, click the Settings tab. Find the Sync Data Transfer checkbox and add a checkmark to it (if one does not exist).
6. Click OK.

6. Verify that the most current version of the driver for the CD-ROM drive is being used. Contact the computer manufacturer for additional information.
7. Try to use a different disc in the CD-ROM drive to see if it can be read.
8. If possible, insert the problem disc into the CD-ROM drive of another computer to see if the issue remains.

How to Close Background Applications for Windows® 95

1. Get to the Desktop of your computer.
2. Hold down the Ctrl and Alt keys on your keyboard and tap the Delete key once.
3. The Close Program window will display.
4. Select each program and press the End Task button until Explorer and Systray are the only programs left running.
5. You will need to Ctrl+Alt+Del each time you end task on a program to bring the window back up.

How to Close Background Applications for Windows® 98/Me

1. Click on Start, and click Run.
2. Type "msconfig" in the space provided, then click OK. This brings up the System Configuration Utility box.
3. Click on the Start Up tab, and uncheck everything in this list except System Tray.
4. Click Apply, and then click OK.
5. Click Yes when asked to restart your computer.

1. Click Start, choose Settings and then click Control Panel.
2. Double-click the Display icon.
3. In the Display Properties window, select the Settings tab.
4. Near the bottom-left portion of the window, under Colors (Windows® 98) or Color Palette (Windows® 95), click the drop-down menu and choose 256 Colors.
5. Click Apply near the bottom-right portion of the window.
6. Choose Yes if asked, "Do you want to restart the computer?"

1. Verify that the proper CD is inserted into the CD-ROM drive.
2. Click Start and select Run. The Run dialog box will open.
3. Type X:\SETUP.EXE in the Open: field, where the X represents the letter that identifies the CD-ROM drive.
4. Click OK. The installation of the program should begin.
5. Follow the prompts to complete the installation.