1. Close all programs and windows and return to the desktop.
2. Right-click a blank area on the desktop and left-click Properties from the menu that appears. The Display Properties will open.
3. In the Display Properties window, click the Settings tab.
4. Click the drop-down menu under Colors (Windows® 98/Me) or Color Palette (Windows® 95) and choose 256 Colors.
5. Click Apply.
6. Choose "Yes" if asked, "Do you want to restart the computer?"
7. Launch and use the program.

NOTE: If the issue remains, continue with Lowering the Graphics Hardware Acceleration.

Changing to 256 Colors (Windows® XP)

The Program Compatibility Wizard provides step-by-step instructions for use. This program will require the video settings to be changed.

To run the Program Compatibility Wizard, complete the steps below.

NOTE: Windows® XP allows different options for viewing graphical interface. The following procedure assumes that the default Windows® XP view settings are used, rather than the Classic Start Menu View.

1. Close programs, return to the desktop, and click Start on the Windows® taskbar.
2. Click All Programs, choose Accessories and select Program Compatibility Wizard. The icon appears as a question mark (?). The Program Compatibility Wizard Welcome window will open.
3. Click Next.
4. Click the "I want to choose from a list of programs" radio button. A list of programs will appear.
5. Select the program that is to run in a Compatibility Mode.
6. Click Next. A window presenting the different Windows® Compatibility Modes will open.
7. Click the radio button next to the desired Compatibility Mode and click Next. The window that appears allows for the selection of 256 Colors and/or 640 X 480 Pixel Screen Resolution.
   
   NOTE: These display settings are not available options in Windows® XP. They are only available when running a program in Program Compatibility Mode. The only reason to choose either of these settings is if you are experiencing difficulty installing or running an older application designed to run in MS-DOS®, Windows® 3.1 or Windows® 95. If all options remain unchecked, then the current Colors and Screen Resolution settings will not be altered.
   
   By default, Windows® XP uses visual themes that may change the appearance or behavior of other programs, especially those games or educational programs that include intensive graphics and animation. To prevent the visual themes from affecting these programs, check Disable Visual Themes.
    
8. Click Next. A window showing the heading "Test Your Compatibility Settings" will appear. In addition, the settings that you selected will appear.
9. Verify that the settings are correct.
   
   NOTE: If the settings are not correct, click the Back button to return to the previous screen (or screens) and make the necessary changes.
    
10. With the correct settings selected and showing in the "Test Your Compatibility Settings" window, click Next. A screen showing the following question will open: "Did the program work correctly?" In addition, the program selected in Step 5 (above) will launch.
11. Run the program to test the settings.
12. After testing the settings, minimize (or close) the program to return to the Program Compatibility Wizard.
    
    NOTE: After the program is minimized (or closed), the window with the "Did the program work correctly?" question will reappear. The "Yes. Set this program to always use these compatibility settings" will be selected.
     
13. If the program functioned properly using the compatibility mode that was selected in Step 7 (above), click Next. The Program Compatibility Data window will open.
    
    NOTE: If the program did not function correctly, click "No, try different compatibility settings" and complete the Wizard. After completing the wizard, try the program again.
     
14. In the window that opens, select Yes or No and click Next. The Completing the Program Compatibility Wizard window will appear.
15. Click Finish to close the window.
16. Launch (if necessary) and use the program.

NOTE: If you have questions regarding the Program Compatibility Wizard or Windows® XP (or both), contact Microsoft®, or go to http://www.microsoft.com for additional information.

Lower the Graphics Hardware Acceleration

1. Close all programs and return to the desktop.
2. Right-click a blank area on the desktop and left-click Properties from the menu that appears. The Display Properties will open.
3. Click the Settings tab.
4. Click the Advanced button.
5. For Windows® 95/98/Me, click the Performance tab.
   
   For Windows® XP, click the Troubleshoot tab. A window will open with the display adapter type identified on the title bar.
    
6. Click the Graphics button.
7. Locate the Hardware Acceleration adjustment bar. (It will show the words None and Full at each end.)
8. Record the current setting.
9. Using the mouse, move the hardware acceleration needle to the left until the word Basic appears in the sentence immediately under the setting needle.
   
   NOTE: Do not select the NONE setting which is the setting to the far left.
    
10. Click OK.
11. Click Close.
12. Click Yes when prompted to restart the computer.
13. When the system restarts, launch and use the program.

1. Verify that the correct CD is being used when prompted to insert the CD.
2. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the CD. Using your fingertips and warm water, gently rub the soap on the CD in a circular motion. Rinse the CD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
3. Change the Read Ahead setting in the following manner:

1. Return to the desktop and right click on the My Computer icon.
2. Select Properties from the menu that appears and click on the Performance tab in the Systems Properties window.
3. Click the File System button and click the CD-ROM tab.
4. Locate Optimize Access Pattern For:.
5. Click the arrow to the right of the information field and select the No Read Ahead option.
6. Restart Windows®.

4. Verify that the computer is utilizing a 32-bit file system. In the Systems Properties window (found in Step 3 above), click the Performance tab. Verify that the File System reads 32-bit. (If it reads anything else, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)
5. Verify that the most current version of the driver for the CD-ROM drive is being used. Contact the computer manufacturer for additional information.
6. Try to use a different disc in the CD-ROM drive to see if it can be read.
7. If possible, insert the CD that is not recognized into the CD-ROM drive of another computer to see if the issue remains.

1. Double-click the My Computer icon.
2. Double-click the Control Panel icon.
3. Double-click the System icon and click the Device Manager tab.
4. Click the plus [+] sign next to Sound, Video and Game Controllers. Listed here are the several different sound devices installed on the computer.
5. Double-click the Creative WaveSynth or WaveSynthG device. The properties of the selected device will display.
6. Place a check in the box next to Disable this device and click OK.
7. Restart the computer to complete the process.
8. After the computer restarts, launch and use the program. The issue should be resolved.

1. Double-click the My Computer icon on the Windows® desktop.
2. Double-click the hard drive icon. Typically, the hard drive is designated as the (C:) drive.
3. Double-click the Windows folder.
4. Double-click the Temp folder. (This folder is labeled TEMP, not Temporary Internet Files).
5. While in the Temp folder, click Edit and choose Select All.
6. Click File and select Delete.
7. Answer Yes or Yes to All for all of these files.
8. Close all open windows and run the program installation again.

1. Start the program.
2. Press and hold the CTRL and ALT keys on the keyboard and press the A key once. The Adult Section window will appear.
   
   NOTE: The Adult Section will not open if the program is in the middle of a command, such as asking for a name or asking to save a file. Complete any commands and try again.
    
3. Drag the Sound Volume slider bar to adjust the volume level for the program.
4. Exit the Adult Options and try the program again.

Check for Muted Sound in Windows®

NOTE: If a yellow speaker icon appears in the lower right corner of the screen near the clock, skip to Step 7.

1. Double-click the My Computer icon.
2. Double-click the Control Panel.
3. Double-click MultiMedia.
4. Click the Audio tab and click once to place a check in the white box beside Show volume control on the taskbar.
5. Click Apply and click OK.
6. Close the window by clicking the X in the upper-right corner.
7. Double-click the yellow speaker icon by the clock. This will open the sound controls.
8. Check to see if Master Out, Wav Balance or CD Balance are muted or if the volume level is all the way to the bottom.
9. Remove the mute check marks (if applicable) and adjust the volume as desired.
10. Close this window by clicking the X in the upper-right corner.
11. Launch and try the program again.

Decrease the Sound Hardware Acceleration

1. Click Start.
2. Click Settings.
3. Click the Control Panel.
4. Double-click the Multimedia icon. The Multimedia Properties window will appear.
5. Click the box next to Use Preferred Devices Only so that a check mark appears.
6. Click the Advanced Properties button (located in the Playback area).
7. Click the Performance tab.
8. Position the mouse pointer over the Hardware Acceleration slider bar.
9. Press and hold the left mouse button over the Hardware Acceleration slider bar and move the slider one notch to the left.
10. Click OK.
11. Click OK again to close the Multimedia Properties window.
12. Close the Control Panel.
13. Try the program again.

1. Close any open windows or programs and return to the desktop.
2. Navigate to the location where this product is installed. To navigate to the default location, complete these steps:

1. Double-click the My Computer icon.
2. Double-click the C:\ drive.
3. Double-click the Program Files folder.
4. Double-click the Edmark folder.
5. Double-click the folder that shows a name that is similar to or the same as the program you are using. The folder will open.

3. This folder contains one file with an .INI extension. Double-click on this .INI file. The file will open in Notepad.
4. Locate the line for the student to be deleted.
   
   NOTE: The line will appear similar to Student=kids\Kid001 (where the word Student represents an actual user name).
    
5. Write down the number at the end of the line.
6. Delete the line for the student that is to be removed.
7. Click File and choose Exit (or Close, depending on which program title you have).
8. Click Yes when prompted to save the changes. The program folder will reappear.
9. Double-click the Kids folder.
10. Right-click the folder matching the number written down in Step 5 (above) and choose Delete from the menu that appears. If prompted to move the folder to the Recycle Bin, click Yes.
11. Close any open windows and return to the desktop.
12. Launch the program. The student should no longer be on the list.

1. Close all programs and windows and return to the desktop.
2. Right-click a blank area on the desktop and left-click Properties from the menu that appears. The Display Properties will open.
3. In the Display Properties window, click the Settings tab.
4. Click the drop-down menu under Colors (Windows® 98/Me) or Color Palette (Windows® 95) and choose 256 Colors.
5. Click Apply.
6. Choose "Yes" if asked, "Do you want to restart the computer?"
7. Launch and use the program.

Changing to 256 Colors (Windows® XP)

The Program Compatibility Wizard provides step-by-step instructions for use. This program will require the video settings to be changed.

To run the Program Compatibility Wizard, complete the steps below.

NOTE: Windows® XP allows different options for viewing graphical interface. The following procedure assumes that the default Windows® XP view settings are used, rather than the Classic Start Menu View.
 

1. Close programs, return to the desktop, and click Start on the Windows® taskbar.
2. Click All Programs, choose Accessories and select Program Compatibility Wizard. The icon appears as a question mark (?). The Program Compatibility Wizard Welcome window will open.
3. Click Next.
4. Click the "I want to choose from a list of programs" radio button. A list of programs will appear.
5. Select the program that is to run in a Compatibility Mode.
6. Click Next. A window presenting the different Windows® Compatibility Modes will open.
7. Click the radio button next to the desired Compatibility Mode and click Next. The window that appears allows for the selection of 256 Colors and/or 640 X 480 Pixel Screen Resolution.
   
   NOTE: These display settings are not available options in Windows® XP. They are only available when running a program in Program Compatibility Mode. The only reason to choose either of these settings is if you are experiencing difficulty installing or running an older application designed to run in MS-DOS®, Windows® 3.1 or Windows® 95. If all options remain unchecked, then the current Colors and Screen Resolution settings will not be altered.
   
   By default, Windows® XP uses visual themes that may change the appearance or behavior of other programs, especially those games or educational programs that include intensive graphics and animation. To prevent the visual themes from affecting these programs, check Disable Visual Themes.
    
8. Click Next. A window showing the heading "Test Your Compatibility Settings" will appear. In addition, the settings that you selected will appear.
9. Verify that the settings are correct.
   
   NOTE: If the settings are not correct, click the Back button to return to the previous screen (or screens) and make the necessary changes.
    
10. With the correct settings selected and showing in the "Test Your Compatibility Settings" window, click Next. A screen showing the following question will open: "Did the program work correctly?" In addition, the program selected in Step 5 (above) will launch.
11. Run the program to test the settings.
12. After testing the settings, minimize (or close) the program to return to the Program Compatibility Wizard.
    
    NOTE: After the program is minimized (or closed), the window with the "Did the program work correctly?" question will reappear. The "Yes. Set this program to always use these compatibility settings" will be selected.
     
13. If the program functioned properly using the compatibility mode that was selected in Step 7 (above), click Next. The Program Compatibility Data window will open.
    
    NOTE: If the program did not function correctly, click "No, try different compatibility settings" and complete the Wizard. After completing the wizard, try the program again.
     
14. In the window that opens, select Yes or No and click Next. The Completing the Program Compatibility Wizard window will appear.
15. Click Finish to close the window.
16. Launch (if necessary) and use the program.

1. After logging in to Windows®, insert the CD for the program to be installed into the CD-ROM drive.
   
   NOTE: If the installation does not begin, complete these steps to continue:

1. Click Start on the Windows® taskbar.
2. Click the Control Panel icon. The Control Panel window will open and the Pick a Category menu will appear. (If the menu does not appear, then it is likely that the Windows Classic View option is active. To change views, click Switch to Category View.)
3. Click the Add or Remove Programs icon. (This icon appears as CD-ROM in front of an open box.) The Add or Remove Programs window will open.
4. Click the Add New Programs icon located on the left side of the window.
5. Click the CD (or Floppy) button. A window will open entitled: "Install Program from the Floppy Disk or CD-ROM." The following prompt will also appear: "Insert the first installation disk or CD-ROM."
6. Insert the disk into the appropriate drive (if needed) and click Next. The Run Installation Program window will open. Windows® XP will automatically locate the correct installation file and disk drive. (The Browse button is used to select a different drive and/or file during the installation if desired.)
7. Click Finish to begin the installation.

NOTE: If the system is setup with multiple user accounts, a window may appear entitled: "Install Programs as Other User." Some programs require the user to have Administrative Privileges in order to run the installation. If assistance is needed to manipulate user-account settings, refer to the Windows® XP Help section, the system administrator or contact technical support for the particular computer. Successful installation of the program may not be possible without Administrator Privileges. Click OK to close this window.

2. Follow the onscreen instructions to install the program.

NOTE: If you encounter problems and are unable to successfully install the program, continue with Installing Programs Using the Program Compatibility Wizard listed below.

Installing Stanley's Sticker Stories® Using the Program Compatibility Wizard

Most programs designed for an earlier version of the Windows® operating system will install and run properly on Windows® XP. In some instances, however, when attempting to install such a program, various issues can occur. The information and procedure presented in this section will help you to install a program (designed for earlier versions of Windows®) by using the Program Compatibility Wizard.

NOTE: Windows® XP allows different options for viewing graphical interface. The following procedure assumes that the default Windows® XP view settings are used, rather than the Classic Start Menu View.

1. Uninstall the program using the Add or Remove Programs Control Panel (Steps a-c under Installing in Windows® XP).
2. After removing the program, or if the program does not show in the Add or Remove Programs Control Panel, continue with the next step.
3. Verify the Minimum System Requirements of the program that is to be installed. (This information will be needed as the procedure below is completed.)
4. Close programs and return to the desktop.
5. Insert the program (or installation) CD into the CD-ROM drive.
   
   NOTE: If a program installation screen appears prompting you to install the program, click the selection (i.e., No, Cancel or Exit the Installation, etc.) that will cancel the installation, and return to the desktop.
    
6. Click Start on the Windows® taskbar.
7. Click All Programs, choose Accessories and select Program Compatibility Wizard. The icon appears as a question mark (?). The Program Compatibility Wizard Welcome window will open.
8. Click Next.
9. Click the "I want to use the program in the CD-ROM drive" radio button.
10. Click Next. A window presenting the different Windows® Compatibility Modes will open.
11. Click the radio button next to the desired Compatibility Mode and click Next. (Consult the Minimum System Requirements of the program that is to be installed [Step 1] for system information.) The window that appears allows for the selection of 256 Colors and/or 640 X 480 Pixel Screen Resolution.
    
    NOTE: These display settings are not available options in Windows® XP. They are only available when running a program in Program Compatibility Mode. The only reason to choose either of these settings is if you are experiencing difficulty installing or running an older application designed to run in MS-DOS®, Windows® 3.1 or Windows® 95. If all options remain unchecked, then the current Colors and Screen Resolution settings will not be altered.
    
    By default, Windows® XP uses visual themes that may change the appearance or behavior of other programs, especially those games or educational programs that include intensive graphics and animation. To prevent the visual themes from affecting these programs, check Disable Visual Themes.
     
12. Click Next. A window showing the heading "Test Your Compatibility Settings" will appear. In addition, the settings that you selected will appear.
13. Verify that the settings are correct.
    
    NOTE: If the settings are not correct, click the Back button to return to the previous screen (or screens) and make the necessary changes.
     
14. With the correct settings selected and showing in the "Test Your Compatibility Settings" window, click Next. The program installation will begin.
15. Follow the prompts to install the program.
16. After the installation is complete, close the program to return to the Program Compatibility Wizard.
    
    NOTE: After the program is closed, the window with the "Did the program work correctly?" question will reappear. The "Yes. Set this program to always use these compatibility settings" will be selected.
     
17. If the program functioned properly using the compatibility mode that was selected in Step 11 (above), click Next-the Program Compatibility Data window will open-and continue with Step 18.
    
    NOTE: If the program did not function correctly, uninstall the program (using the Add or Remove Programs Control Panel: Step 1) and repeat the above procedure, choosing different compatibility settings.
     
18. In the window that opens, select Yes or No and click Next. The Completing the Program Compatibility Wizard window will appear.
19. Click Finish to close the window.
20. Launch and use the program.

1. Close programs, return to the desktop, and click Start on the Windows® taskbar.
2. Click All Programs, choose Accessories and select Program Compatibility Wizard. The icon appears as a question mark (?). The Program Compatibility Wizard Welcome window will open.
3. Click Next.
4. Click the "I want to choose from a list of programs" radio button. A list of programs will appear.
5. Select the program that is to run in a Compatibility Mode.
6. Click Next. A window presenting the different Windows® Compatibility Modes will open.
7. Click the radio button next to the desired Compatibility Mode and click Next. The window that appears allows for the selection of 256 Colors and/or 640 X 480 Pixel Screen Resolution.
   
   NOTE: These display settings are not available options in Windows® XP. They are only available when running a program in Program Compatibility Mode. The only reason to choose either of these settings is if you are experiencing difficulty installing or running an older application designed to run in MS-DOS®, Windows® 3.1 or Windows® 95. If all options remain unchecked, then the current Colors and Screen Resolution settings will not be altered.
   
   By default, Windows® XP uses visual themes that may change the appearance or behavior of other programs, especially those games or educational programs that include intensive graphics and animation. To prevent the visual themes from affecting these programs, check Disable Visual Themes.
    
8. Click Next. A window showing the heading "Test Your Compatibility Settings" will appear. In addition, the settings that you selected will appear.
9. Verify that the settings are correct.
   
   NOTE: If the settings are not correct, click the Back button to return to the previous screen (or screens) and make the necessary changes.
    
10. With the correct settings selected and showing in the "Test Your Compatibility Settings" window, click Next. A screen showing the following question will open: "Did the program work correctly?" In addition, the program selected in Step 5 (above) will launch.
11. Run the program to test the settings.
12. After testing the settings, minimize (or close) the program to return to the Program Compatibility Wizard.
    
    NOTE: After the program is minimized (or closed), the window with the "Did the program work correctly?" question will reappear. The "Yes. Set this program to always use these compatibility settings" will be selected.
     
13. If the program functioned properly using the compatibility mode that was selected in Step 7 (above), click Next. The Program Compatibility Data window will open.
    
    NOTE: If the program did not function correctly, click "No, try different compatibility settings" and complete the Wizard. After completing the wizard, try the program again.
     
14. In the window that opens, select Yes or No and click Next. The Completing the Program Compatibility Wizard window will appear.
15. Click Finish to close the window.
16. Launch (if necessary) and use the program.