If your printer is behaving strangely or not working properly, check with the manufacturer to see if there is updated software or drivers available. These are free updates that should be available on the printer manufacturer's web site. Please refer to your printer documentation for information on contacting the manufacturer.

Since different printers have different methods of being installed, you should consult your printer documentation and/or printer manufacturer if you have any troubles installing or updating the drivers.

2. Run the program in Compatibility Mode

To setup application compatibility mode in Windows 2000, please refer to Microsoft Knowledge Base Article - 279792

To run the program in Compatibility Mode in Windows XP

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Close Program window.
   
   This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
   
    
3. Click once to highlight the first program listed.
4. Hit the End Task button

To temporarily close any extra applications and services running in the background in Windows 98:

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Close Program window.
   This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
    
3. Click once to highlight the first program listed.
4. Hit the End Task button

1. Click Start then Run.
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
4. Take note of which items are checked and which are not. You may want to jot this down.
5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
6. Click OK. When you are prompted to restart, click Yes

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
4. Click OK. When you are prompted to restart, click Yes

To temporarily close any extra applications and services running in the background in Windows Me:

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Close Program window.
   This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
    
3. Click once to highlight the first program listed.
4. Hit the End Task button

1. Click Start then Run.
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
4. Take note of which items are checked and which are not. You may want to jot this down.
5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
6. Click OK. When you are prompted to restart, click Yes

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
4. Click OK. When you are prompted to restart, click Yes

To temporarily close any extra applications and services running in the background in Windows XP:

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
3. Click the Applications tab. This will list programs currently running on your system
4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
6. Now click the Processes tab. Click the bar that says User Name to sort the list.
7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
4. Click the Disable All button to uncheck these items.
5. Click OK. When you are prompted to restart, click Yes

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. On the General tab, click the dot next to Normal Startup
4. Click OK. When you are prompted to restart, click Yes

Depending on your Windows 2000 configuration, many different things such as installing programs or updating drivers will require you to log in as the Administrator.

To log in as the Administrator:

1. Click on Start
2. Click on Shut Down
3. Click on Log Off.
4. When you come to the Windows login screen select Administrator.

Depending on your Windows XP configuration, many different things such as installing programs or updating drivers will require you to log in as the Administrator.

To log in as the Administrator:

1. Click on Start
2. Click on Shut Down
3. Click on Log Off.
4. When you come to the Windows login screen select Administrator.

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Close Program window.
   
   This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
   
    
3. Click once to highlight the first program listed.
4. Hit the End Task button

To temporarily close any extra applications and services running in the background in Windows 98:

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Close Program window.
   This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
    
3. Click once to highlight the first program listed.
4. Hit the End Task button

1. Click Start then Run.
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
4. Take note of which items are checked and which are not. You may want to jot this down.
5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
6. Click OK. When you are prompted to restart, click Yes

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
4. Click OK. When you are prompted to restart, click Yes

To temporarily close any extra applications and services running in the background in Windows Me:

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Close Program window.
   This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
    
3. Click once to highlight the first program listed.
4. Hit the End Task button

1. Click Start then Run.
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
4. Take note of which items are checked and which are not. You may want to jot this down.
5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
6. Click OK. When you are prompted to restart, click Yes

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
4. Click OK. When you are prompted to restart, click Yes

To temporarily close any extra applications and services running in the background in Windows XP:

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
3. Click the Applications tab. This will list programs currently running on your system
4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
6. Now click the Processes tab. Click the bar that says User Name to sort the list.
7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
4. Click the Disable All button to uncheck these items.
5. Click OK. When you are prompted to restart, click Yes

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. On the General tab, click the dot next to Normal Startup
4. Click OK. When you are prompted to restart, click Yes

To update DirectX:

1. You go to http://www.microsoft.com/directx
2. Look for a download link.
3. Make sure to choose the appropriate download for your version of Windows.
4. Follow the instructions on the Microsoft site for proper installation.

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Close Program window.
   
   This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
   
    
3. Click once to highlight the first program listed.
4. Hit the End Task button

To temporarily close any extra applications and services running in the background in Windows 98:

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Close Program window.
   This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
    
3. Click once to highlight the first program listed.
4. Hit the End Task button

1. Click Start then Run.
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
4. Take note of which items are checked and which are not. You may want to jot this down.
5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
6. Click OK. When you are prompted to restart, click Yes

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
4. Click OK. When you are prompted to restart, click Yes

To temporarily close any extra applications and services running in the background in Windows Me:

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Close Program window.
   This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
    
3. Click once to highlight the first program listed.
4. Hit the End Task button

1. Click Start then Run.
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
4. Take note of which items are checked and which are not. You may want to jot this down.
5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
6. Click OK. When you are prompted to restart, click Yes

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
4. Click OK. When you are prompted to restart, click Yes

To temporarily close any extra applications and services running in the background in Windows XP:

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
3. Click the Applications tab. This will list programs currently running on your system
4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
6. Now click the Processes tab. Click the bar that says User Name to sort the list.
7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
4. Click the Disable All button to uncheck these items.
5. Click OK. When you are prompted to restart, click Yes

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. On the General tab, click the dot next to Normal Startup
4. Click OK. When you are prompted to restart, click Yes

1. Use a CD cleaning kit (available at most computer stores)
2. Wash it with lukewarm water and mild dish soap solution. Rinse it completely, and then dry it with a soft cotton cloth (or anything that won't scratch the CD or leave debris). Once the CD is dry, try the game again.
   Notice: If you do this, Make sure that you do not scratch the CD or put it into your system while still wet or damage may result.

First determine what type of sound card you have. To do this:

1. Click Start
2. Click Run
3. In the box type DXDIAG
4. Click OK. This will bring up the DirectX Diagnostic Tool
5. When the tool finishes loading, click the Sound tab.

2. Update the video drivers on your system

1. Click Start
2. Click Run
3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
4. When the tool finishes loading, click the Display tab.

3. Log in as administrator

1. Click on Start
2. Click on Shut Down
3. Click on Log Off.
4. When you come to the Windows login screen select Administrator.

4. Disable 3rd party applications running in the background

Background applications can be either closed temporarily or disabled. If they are temporarily closed, they will start again when the computer is restarted. If they are disabled they will need to be manually re-enabled to run them again.

1. To temporarily close any extra applications and services running in the background in Windows 2000:
   1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
   2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
   3. Click the Applications tab. This will list programs currently running on your system
   4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
   5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
   6. Now click the Processes tab. Click the bar that says User Name to sort the list.
   7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
   This should temporarily close any conflicting background applications. These applications will start up again when you reboot.
   
    
2. To prevent some applications from loading during startup in Windows 2000:
   NOTE: This will permanently disable these programs from running. If you are unsure whether it is safe to stop these from running when your system starts up, check with the program manufacturer
   1. Click Start.
   2. Click Programs.
   3. Click Startup. The programs listed in this menu start automatically at boot.
   4. If there are any programs that you do not want to start during boot, right-click the icon in the menu, then click Delete
   Next time you restart, these applications will not run.
   
   You may still want to close out extra programs and processes by following the procedures outlined above in step 1.

To temporarily close any extra applications and services running in the background in Windows 95:

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Close Program window.
   
   This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
   
    
3. Click once to highlight the first program listed.
4. Hit the End Task button

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Close Program window.
   This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
    
3. Click once to highlight the first program listed.
4. Hit the End Task button

1. Click Start then Run.
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
4. Take note of which items are checked and which are not. You may want to jot this down.
5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
6. Click OK. When you are prompted to restart, click Yes

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
4. Click OK. When you are prompted to restart, click Yes

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Close Program window.
   This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
    
3. Click once to highlight the first program listed.
4. Hit the End Task button

1. Click Start then Run.
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
4. Take note of which items are checked and which are not. You may want to jot this down.
5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
6. Click OK. When you are prompted to restart, click Yes

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
4. Click OK. When you are prompted to restart, click Yes

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
3. Click the Applications tab. This will list programs currently running on your system
4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
6. Now click the Processes tab. Click the bar that says User Name to sort the list.
7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
4. Click the Disable All button to uncheck these items.
5. Click OK. When you are prompted to restart, click Yes

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. On the General tab, click the dot next to Normal Startup
4. Click OK. When you are prompted to restart, click Yes

Background applications can be either closed temporarily or disabled. If they are temporarily closed, they will start again when the computer is restarted. If they are disabled they will need to be manually re-enabled to run them again.

1. To temporarily close any extra applications and services running in the background in Windows 2000:
   1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
   2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
   3. Click the Applications tab. This will list programs currently running on your system
   4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
   5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
   6. Now click the Processes tab. Click the bar that says User Name to sort the list.
   7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.
   This should temporarily close any conflicting background applications. These applications will start up again when you reboot.
   
    
2. To prevent some applications from loading during startup in Windows 2000:
   NOTE: This will permanently disable these programs from running. If you are unsure whether it is safe to stop these from running when your system starts up, check with the program manufacturer
   1. Click Start.
   2. Click Programs.
   3. Click Startup. The programs listed in this menu start automatically at boot.
   4. If there are any programs that you do not want to start during boot, right-click the icon in the menu, then click Delete
   Next time you restart, these applications will not run.
   
   You may still want to close out extra programs and processes by following the procedures outlined above in step 1.

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Close Program window.
   
   This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
   
    
3. Click once to highlight the first program listed.
4. Hit the End Task button

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Close Program window.
   This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
    
3. Click once to highlight the first program listed.
4. Hit the End Task button

1. Click Start then Run.
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
4. Take note of which items are checked and which are not. You may want to jot this down.
5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
6. Click OK. When you are prompted to restart, click Yes

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
4. Click OK. When you are prompted to restart, click Yes

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Close Program window.
   This window will show all of the programs running currently on your system. We want to temporarily close all of these applications except for Explorer and Systray. The programs we close will restart when we reboot the computer. No permanent changes are being made. To close these other programs:
    
3. Click once to highlight the first program listed.
4. Hit the End Task button

1. Click Start then Run.
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
4. Take note of which items are checked and which are not. You may want to jot this down.
5. Uncheck all of the programs except for ScanRegistry, SystemTray and LoadPowerProfile (this will show up twice).
6. Click OK. When you are prompted to restart, click Yes

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. On the General tab, click the dot next to Normal Startup, or go back to the Startup tab and put checks next to the boxes that you noted earlier.
4. Click OK. When you are prompted to restart, click Yes

1. Hold down the Ctrl+Alt+Delete keys simultaneously on your keyboard.
2. This will bring up the Task Manager. If it brings up Windows Security, click the Task Manager button.
3. Click the Applications tab. This will list programs currently running on your system
4. Hold down the Ctrl key on the keyboard and click each program to highlight it.
5. When all the programs are highlighted, hit the End Task button. If you get any messages that state the program is not responding, hit End Task again.
6. Now click the Processes tab. Click the bar that says User Name to sort the list.
7. Click on any of the processes except EXPLORER and TASKMGR that have your login name in the User Name column. Then click End Process. Click Yes on the Task Manager Warning. Repeat this step to remove all processes that are under your login name except EXPLORER and TASKMGR.

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. Click the Startup tab. This displays a list of all non-vital applications and processes that are loaded during startup.
4. Click the Disable All button to uncheck these items.
5. Click OK. When you are prompted to restart, click Yes

1. Click Start then Run
2. In the box type MSCONFIG and click OK. This will bring up the System Configuration Utility.
3. On the General tab, click the dot next to Normal Startup
4. Click OK. When you are prompted to restart, click Yes

2. Make sure your system meets the program's system requirements

1. Click Start
2. Click Run.
3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool

1. Processor: Shown on the System tab on the line labeled Processor
2. Operating System or Windows Version: Shown on the System tab on the line labeled Operating System
3. System Memory or RAM: Shown on the System tab on the line labeled Memory
4. Video Card: Shown on the Display tab on the line labeled Name
5. Video Memory: Shown on the Display tab on the line labeled Approx. Total Memory

1. Double-click the My Computer icon on your desktop. If the icon is not on your desktop, click Start->My Computer.
2. Hold down the Alt key on the keyboard and double-click the hard drive icon. The General tab will show a pie chart representing the used and free space of your hard drive.

3. Update the video drivers on your system

1. Click Start
2. Click Run
3. In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
4. When the tool finishes loading, click the Display tab.

4. Update the sound drivers on your system

1. Click Start
2. Click Run
3. In the box type DXDIAG
4. Click OK. This will bring up the DirectX Diagnostic Tool
5. When the tool finishes loading, click the Sound tab.