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The Print Shop CD Label Creator
FAQs - Downloads - System Requirements
 		 The PrintShop CD Label Creator
 
 
 
No more faceless CDs! No more blank cassettes! No more mystery disks! The PrintShop CD Label Creator gives you the tools you need to add a personal touch to each of your media projects.

Choose from over 1,000 professionally designed layouts to create unique and impressive labels for everything from CDs and DVDs to jewel case inserts and diskettes-you can even create audio and video cassette labels! And with hundreds of fonts and thousands of premium images to choose from, the creative possibilities are virtually endless.

bulletDesign labels for CDs, cassettes, computer disks, and more. You can even create jewel case inserts!
bulletChoose from over 10,000 premium images to give your project a unique, professional look-with an additional 100,000 premium images available online (user registration required).
bulletCreate your own graphic designs and text layouts with more than 250 fonts and powerful headline tools.

 
 
FAQs
bulletCD Is Not Recognized
bullet Auto-Installation Does Not Begin
bullet PSCDLC Caused an Error in Module MFC42.DLL
bullet Program Crashes When Scanning
bullet Printing Black Boxes Around Letters
bulletC++ Runtime Error
bullet Configuration File Missing or Damaged
bulletCustom Paper Wizard
bullet Curving Text for a CD Label Project
bullet Adding a White Circle to the Center of the CD Label
bullet Palm Tree Appears Instead of Selected Graphic
bullet Windows® XP Compliance Update
bullet Collection Initialization Files May Be Corrupt
bulletError 202
bullet Cannot Initialize Your Own Projects Collection
bulletPMUSERS.DAT Is in Use
bullet Prints Only One Copy in Windows NT® or Windows® 2000/XP
bullet Incompatible Version of the RPC Stub
bullet Freezes on the Splash Screen
bullet Envelope Measurements Do Not Appear
bullet Working with Graphics and Images
bulletWorking with Text
bullet Cannot Access Your Own Art or Projects Collection
bullet Printing without a Border
bullet Manual Was Not Included With Program
bullet AOL® Users Unable to Connect to Internet

 
 
Issue CD Is Not Recognized
Description  
Solution After inserting the CD into the CD-ROM drive when prompted, the CD is not recognized. Any number of the following conditions may cause this issue: wrong CD is used, CD needs cleaned, CD-ROM drive settings require changes, or the CD-ROM driver is corrupted, outdated, or the wrong one. By completing the procedures that follow, the CD-Read issue may be resolved. Begin with item one and proceed through the list.
  1. Verify that the correct CD is used when prompted to insert the CD.
     
  2. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the CD. Using your fingertips and warm water, gently rub the soap on the CD in a circular motion. Rinse the CD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
     
  3. Change the Read Ahead setting (Windows® 95/98/Me only) in the following manner:
  1. Return to the desktop and right click on the My Computer icon.
     
  2. Select Properties from the menu that appears and click on the Performance tab in the Systems Properties window.
     
  3. Click the File System button and click the CD-ROM tab.
     
  4. Locate Optimize Access Pattern For:.
     
  5. Click the arrow to the right of the information field and select the No Read Ahead option.
     
  6. Restart Windows®.
  1. Verify that the computer is utilizing a 32-bit file system. In the Systems Properties window (found in Step 3 above), click the Performance tab. Verify that the File System reads 32-bit. (If anything else shows, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)
     
  2. Verify that the most current version of the driver for the CD-ROM drive is used. Contact the computer manufacturer for additional information.
     
  3. Try to use a different CD in the CD-ROM drive to see if that CD can be read.
     
  4. If possible, insert the CD that is not recognized into the CD-ROM drive of another computer to see if the issue remains.
 
Issue Auto-Installation Does Not Begin
Description  
Solution After inserting The Print Shop® CD Label Creator CD (or CD 2 for Extreme Media™ Digital Studio) into the CD-ROM drive, the Auto-Run feature of the computer does not start the installation. Installing the program manually will resolve the issue. Follow the steps below to complete a manual installation of the program.
  1. Verify that the proper CD is inserted into the CD-ROM drive.
     
  2. Click Start and select Run. The Run dialog box will open.
     
  3. Type X:\SETUP.EXE in the Open: field. (Replace the X with the letter that identifies the CD-ROM drive containing the Print Shop® CD Label Creator CD.)
     
  4. Click OK. The installation of the program should begin.
     
  5. Follow the prompts to complete the installation.
 
 
Issue PSCDLC Caused an Error in Module MFC42.DLL
Description  
Solution When closing the Camera dialog box after attempting to acquire a photo, the following message appears: "Pscdlc caused an error in mfc42.dll." This issue results when the Kodak® DC260 Zoom camera is not turned on, not connected or both. Troubleshooting these areas will help to identify the source of the issue. To help resolve this issue, verify that the camera is turned on and that it is connected it to the computer.

NOTE: Read the documentation included with the camera, or contact the manufacturer of the camera for information that describes these procedures.
 
Issue Program Crashes When Scanning
Description  
Solution When attempting to scan a photo, Print Shop® CD Label Creator crashes and exits to the desktop. This issue occurs when scanning a photo using the High Quality 48-bit setting of the scanner. Scanning the photo at a lower setting or scanning the photo into another program and importing it into the Print Shop® Art Gallery should resolve the issue. Follow the procedures below to help resolve the issue.

Scanning the Photo at a Lower Setting
 
  1. Open Print Shop® CD Label Creator.
     
  2. Open or create a new project.
     
  3. Click File in the menu bar and select Acquire.
     
  4. In the Scanner dialog box that appears, select a setting other than 48-bit.
     
  5. Follow the scanner instructions to scan the photo. The issue may be resolved. If the issue continues, follow the procedure below to scan the photo outside of Print Shop® CD Label Creator.
Scan the Photo Outside of Print Shop®
 
  1. Close all programs, including Print Shop® CD Label Creator.
     
  2. Using the software included with the scanner, scan the desired photo to the hard drive or other media. (Read the documentation included with the scanner or contact the manufacturer of the scanner for information describing this procedure.)
     
  3. After scanning the photo, launch Print Shop® CD Label Creator and open or create a new project.
     
  4. Click Insert in the menu bar, select Graphic/Image and click Photo. The Art Gallery will open.
     
  5. Click File in the menu bar in the Art Gallery and select Import. An Import dialog box will appear.
     
  6. Navigate to the location of the photo that was scanned in Step 2.
     
  7. Click Import to import the photo into the Art Gallery. After importing, the photo will appear in the My Art and Photos tab in the Art Gallery.
     
  8. Click once on the imported photo and click Select (lower-left side of the Art Gallery). This will place the Photo on the project.
     
  9. Move and arrange the photo as needed.
 
Issue Printing Black Boxes Around Letters
Description  
Solution After creating a project using Print Shop® CD Label Creator, black boxes surround the letters on the printout. This issue results when a postscript printer is used to print the project. Changing a printer setting should resolve the issue. Complete the steps that follow to change the printer settings.
 
  1. Launch Print Shop® CD Label Creator.
     
  2. Select File from the menu bar and select Print. The Print window will open.
     
  3. Click the Setup button. The Print Setup window will open.
     
  4. In the Print Setup window that opens, click Properties. A Properties window for the printer will open.
     
  5. Locate the Postscript options. (Typically these settings are under the Advanced tab category. Also look under any Fonts tab or category in the Properties window.)
     
  6. Locate the TrueType setting and change that setting to Bitmap.
     
  7. Close the windows and try to print the project. The issue should be resolved.
 
Issue C++ Runtime Error
Description  
Solution During the general use of Print Shop® CD Label Creator, the message "C++ runtime error" appears. There are many possible causes of this error. Troubleshooting various system-related possibilities will help to identify the source of the issue. Consider the following information when attempting to resolve this issue.

Access Requirements For Windows NT® and Windows® 2000

While installing and running Print Shop® CD Label Creator on Windows NT® and Windows® 2000, you must be logged in with administrative access. To resolve the issue, log in with administrative access and try using the program again.

If Print Shop® CD Label Creator is installed on an operating system other than Windows NT® or Windows® 2000, or the issue persists, continue to the next procedure.

Update the Microsoft® Library Files

Download and install the Microsoft® Library Update to resolve this issue. The Microsoft® Library Update is available at the Microsoft® Web site. Contact Microsoft® for additional information about this procedure. If this issue persists after downloading and installing the Microsoft® Library Update, continue to the next procedure.

Update Drivers

Download and install updated versions of the printer and video drivers to resolve this issue. Contact the system administrator or computer manufacturer for more information about these procedures.
 
Issue Configuration File Missing or Damaged
Description  
Solution When attempting to launch Print Shop® CD Label Creator, a message appears indicating that a configuration file may be missing or damaged. A corrupt initialization file or conflicts with a program running in the background usually cause this issue. Deleting the corrupt file, closing background programs or both may resolve the issue. Completing the procedures below should help resolve the issue.

Verify File System
  1. Close programs and return to the desktop.
     
  2. Right-click the My Computer icon and select Properties from the list.
     
  3. In the System Properties window, click the Performance tab.
     
  4. Locate the File System title and the Virtual Memory title and verify that 32-bit shows after each of these headings. If any reference to MS-DOS Compatibility Mode is made, contact the computer manufacturer for additional information.
     
  5. If 32-bit does show after each of these headings, continue with the following procedure to close background programs.
Close Background Programs

NOTE: Before closing any background program, consult the computer manufacturer to identify which programs need to remain running.
  1. Close programs and all windows and return to the desktop.
     
  2. Verify that no programs are running in the background. To do this, press and hold down the CTRL and ALT keys at the same time. While these keys are pressed, tap the DELETE key once.
     
  3. Release the CTRL and ALT keys. A Close Program window will open. (In it appears a listing of all of the programs currently running on the system. Two programs must remain active: Explorer and Systray.)
     
  4. Start at the top of the Close Program listing and highlight a program (other than Explorer and Systray) by clicking on it once.
     
  5. Click the End Task button in the lower-left corner of the Close Program window. (Do not click the Shut Down button, as it will shut down the computer. This will start all programs that have been closed, requiring that the procedure be repeated from the beginning.) As a safety feature, only one program can be closed at time. The Close Program window will close each time the End Task button is selected. To continue, repeat Step 2 to reopen the Close Program window.

    NOTE: Most programs will close with a single End Task action. Some programs, however, will require that the End Task button be selected again. If a message appears indicating that the program is not responding, click End Task again and proceed.

     
  6. When only Explorer and Systray are showing in the Close Program window, click the Cancel button. The window will close.
     
  7. Launch Print Shop® CD Label Creator.
NOTE: If the issue continues, an initialization file must be deleted. Continue with the procedure below to delete the USER.INI file.

Delete the USER.INI File
  1. Close all programs and return to the desktop.
     
  2. Click Start, select Find (or Search) and click Files or Folders. The Find (or Search) window will open.
     
  3. Type USER.INI in the Named: field.
     
  4. Confirm that the Look in: field shows the drive where Print Shop® CD Label Creator is installed. (This is typically the C: drive.)
     
  5. Click the Find Now (or Search Now) button to begin the search.
     
  6. Select the USER.INI file located in the X:\Program Files\Broderbund\CD Label Creator\USER00* folder (where * represents a number). The letter X represents the letter of the drive where Print Shop® CD Label Creator is installed. (This is typically the C: drive.)
     
  7. Click File in the menu bar and select Delete.
     
  8. Close the Find (or Search) window.
     
  9. Launch Print Shop® CD Label Creator. The issue should be resolved.
 
Issue Custom Paper Wizard
Description  
Solution Print Shop® CD Label Creator includes a new Custom Paper Wizard that allows you to add new or unsupported paper stock into Print Shop® for printing labels. The following tutorial describes how to use the Custom Paper Wizard. New paper stock can be added from the project picker or the Design Desk. Complete the steps below to use the Custom Paper Wizard.

Creating a Custom Paper Stock

NOTE: The information requested by the Custom Paper Wizard will vary depending on the type of paper stock that is added.
  1. Open the Custom Paper Wizard using one of these procedures:
bulletWhen creating a new project from scratch, click the Add Stock button when it appears in the Project Picker.
 
bulletAt the Design Desk, click Tools in the menu bar, select Custom Paper Wizard and click New Custom Paper.
  1. If applicable, select the stock type (i.e., CD, Business Card CD, Rectangle/Square, Round/Ellipse or Cassette) and click Next.
     
  2. Enter the paper height, width, top and left margins. (Click the Create from Compatible Stock button to select a paper stock on which to base the one to be created and click OK.)
     
  3. Type a name for the stock in the Name of Stock: field.
     
  4. If the new paper stock has a mid-page perforation or if printing from a dot-matrix printer, check the appropriate box or boxes and click Next. A preview of the selections will appear.
     
  5. Type or select the additional options. (This will vary depending on the type of paper stock.)
     
  6. Click Finish to add the new stock to the list of available stocks.
     
  7. Click OK to close the Custom Paper Wizard.
     
  8. To access the new stock, create a new project that uses the stock type and select it from the available stock list. If the new stock was added from the Project Picker, the new stock should appear when finished with the Custom Paper Wizard.
Modifying a Custom Paper Stock

After adding a new paper stock, the dimensions of the custom paper stock can be modified (if needed) by following the procedure below.
  1. Click Tools in the menu bar, select Custom Paper Wizard and click Edit Custom Paper. The Custom Paper Wizard will open.
     
  2. Select the stock type and click Next. A list of the added stocks will appear with a preview window.
     
  3. Select the stock to be edited from the list and click Next. The Custom Paper Wizard displays with the specifications for the selected paper stock.
     
  4. Type or select options on this screen and the remaining screens, clicking Next after each set of selections. (An explanation for certain fields displays at the bottom of the screen when that field is selected.)
     
  5. When the Finish button appears, make the final selections on that screen and click Finish. The paper stock will be modified according to the selections.
NOTE: A custom paper stock added to the list can be deleted in the following manner: Click Tools in the menu bar, select Custom Paper Wizard and click Delete Custom Paper. The Custom Paper Wizard will open. Follow the onscreen steps to delete the custom paper stock.
 
Issue Curving Text for a CD Label Project
Description  
Solution When creating a CD Label project, you want to include curved text on the label. Inserting the text as a headline will allow you to do this. The tutorial that follows describes the process. Headlines can be added to a project by using a ReadyMade Headline style or by creating a custom headline. In addition, a ReadyMade Headline style can be customized. Follow the procedures below as needed to add a headline to a label project.

Using a ReadyMade Headline
 
  1. Open The Print Shop® CD Label Creator.
     
  2. Open or create a new CD Label project.
     
  3. Click Insert on the menu bar and select Headline. The Create a Headline dialog box will appear.
     
  4. Type the text in the Enter Headline Text Here: field.
     
  5. Using the scroll bar (lower right), locate and click once on the desired ReadyMade Headline style. A preview of the headline will appear.
     
  6. Click OK. The Headline will appear on the project.
     
  7. Adjust the headline as needed.
Editing the ReadyMade Headlines
  1. Double-click the Headline. The Create a Headline dialog box will appear.
     
  2. Click Customize.
     
  3. Use the available options to change the headline (i.e., shape, font, position, color, shadow, etc.).
Creating a Custom Headline
 
  1. Open The Print Shop® CD Label Creator.
     
  2. Open or create a new CD Label project.
     
  3. Click Insert on the menu bar and select Headline. The Create a Headline dialog box will appear.
     
  4. Type the text in the Enter Headline Text Here: field.
     
  5. Click Customize. The options will change.
     
  6. Click the down-arrow button to the right of the Font: field, and select the desired font from the menu that appears.
     
  7. Select the Face color and type.
     
  8. Click the Shape tab for the available shapes.
     
  9. Using the scroll bar, locate and click once on the desired shape.

    NOTE: Removing the check from the Warp Text box will display additional shape choices.

     
  10. If desired, add an outline, shadow and depth to the headline by clicking those tabs and selecting the desired settings.
     
  11. When finished customizing the headline, click OK. The headline will appear on the project.
     
  12. Move, resize and rotate the headline as desired.
 
Issue Adding a White Circle to the Center of the CD Label
Description  
Solution When creating a CD Label, you notice that the ReadyMade CD Label projects have the centers cropped out. You want the same effect when creating a project from scratch. The following tutorial describes inserting a white circle on a new project to achieve this effect. Follow the procedures below to insert a circle.
 
  1. Open The Print Shop® CD Label Creator.
     
  2. Open or create a new project.
     
  3. Click Insert from the menu bar and select Shape. The Add a New Shape dialog box will appear.
     
  4. Click the circle shape.
     
  5. Click the black button to the right of Fill Color. The Color Palette dialog box will appear.
     
  6. Click the white box to select white. (If a different color is preferred, select that color instead.)
     
  7. Click OK. The Preview in the Add a New Shape dialog box will appear empty.
     
  8. Click OK. The new shape will appear on the project.
     
  9. Move, resize and rotate the shape as desired.
 
Issue Palm Tree Appears Instead of Selected Graphic
Description  
Solution When inserting a graphic into a project, an image of a palm tree appears in place of the selected graphic. There are many possible causes of this issue. In some instances, performing basic troubleshooting procedures will resolve the issue. In other cases, updating drivers or uninstalling and reinstalling the program or both will resolve the issue. Begin with the first procedure and proceed as necessary.

Cleaning the CD
  1. For each CD, place a small amount of nonabrasive, liquid soap on the shiny side of the CD.
     
  2. Using your fingertips and warm water, gently rub the soap in a circular motion on the CD.
     
  3. Rinse the CD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
     
  4. Open Print Shop® CD Label Creator and try inserting a graphic again.
NOTE: If this issue remains after cleaning the CD, continue with Changing the Read-Ahead Settings.

Changing the Read-Ahead Settings (Windows® 95/98/Me only)
 
  1. Close all programs and return to the desktop.
     
  2. Click Start, select Settings and click Control Panel.
     
  3. In the Control Panel window, double-click the System icon.
     
  4. Click the Performance tab.
     
  5. Click the File System button. The File System Properties window should appear.
     
  6. Click the CD-ROM tab.
     
  7. Locate the Supplemental Cache Size setting and move the needle to Small.
     
  8. Click Apply.
     
  9. Click OK.
     
  10. Click Close.
     
  11. Click Yes when prompted to restart the computer.
     
  12. Launch the program and add a graphic to a project.
NOTE: If the issue persists, verify that the most current version of the driver and firmware for the CD-ROM drive are being used. Contact the computer manufacturer for additional information.

The following procedure will temporarily disable background programs and restart the computer in the cleanest possible configuration. Installing software using this configuration will minimize conflicts.

Uninstalling the Program
 
  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start, select Settings and choose Control Panel.
     
  3. Double-click the Add/Remove Programs icon.
     
  4. In the list of programs, locate Print Shop® CD Label Creator and click it once to select it.
     
  5. Click Add/Remove.

    NOTE: If prompted to remove shared files, click No to All.

     
  6. Once the uninstall process is complete, proceed with Installing the Program.

Installing the Program: Windows® 98/Me
 
  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start and select Run.
     
  3. Type MSCONFIG in the Open: field.
     
  4. Click OK. A System Configuration window will open.
     
  5. Click the General tab.

    NOTE: Record the Startup selection that is currently selected so that you can refer to that option after the installation.

     
  6. Click Selective Startup.

    NOTE: If the Load Startup Group Item is grayed-out, the Startup Group has been customized at some point. Click the Startup tab at the top and record the startup items that are checked so this customized configuration can be restored after the installation.

     
  7. Remove the check mark next to the items that follow. (This will temporarily prevent all startup applications from loading when you reboot the computer.)
bulletLoad startup group items
 
bulletProcess Autoexec.bat file (Windows® 98)
 
bulletProcess Config.sys file (Windows® 98)
 
bulletLoad Static VxDs (Windows® Me)
 
bulletLoad environment variables (Windows® Me)
  1. Click Apply.
     
  2. Click OK.
     
  3. Click Yes when prompted to restart the computer.
     
  4. When the computer has restarted and the Windows® Desktop is back, insert the Print Shop® CD Label Creator Installation CD into the CD-ROM drive.
     
  5. Click Install and follow the onscreen instructions to install Print Shop®.

    NOTE: For Print Shop® CD Label Creator included with Extreme Media™ Digital Studio, insert CD 2 into the CD-ROM drive and launch Extreme Media™ Digital Studio. When the Extreme Media™ Digital Studio screen opens, click Install Label Creation and follow the prompts to complete the installation.

     
  6. Once the installation is complete, follow the steps below to restore the system to its original configuration.
Restoring the Original System Configuration: Windows® 98/Me
  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start and select Run.
     
  3. Type MSCONFIG in the Open: field.
     
  4. Click OK. The System Configuration Utility window will open.
     
  5. Refer to the list of items recorded previously, and check the box next to each item on the list for the General tab or Startup tab or both.
     
  6. Click Apply.
     
  7. Click OK.
     
  8. Click Yes when prompted to restart the computer.
     
  9. Open Print Shop® CD Label Creator and try inserting a graphic.


Installing the Program: Windows® 95
 
  1. Click Start and select Shut Down.
     
  2. Select the Restart the computer? option.
     
  3. Click Yes.
     
  4. When Starting Windows® 95 appears on the black screen, press the F8 key at the top of the keyboard. The Windows® 95 Startup Menu should appear.

    NOTE: If the Starting Windows® 95 text is missed and the F8 key is pressed too late, return to Step 1 and try again.

     
  5. Select Step-By-Step Confirmation. (This is typically Choice 5.)
     
  6. Press ENTER. Windows® will prompt you to confirm each startup command.
     
  7. Press ENTER for all items listed below and ESC for any others.
bulletProcess the system registry
 
bullet Device=C:\Windows\Himem.sys
 
bullet Devicehigh=C:\Windows\Ifshlp.sys
 
bulletLoad the Windows Graphical User Interface
 
bulletLoad all Windows drivers
  1. Press and hold the SHIFT key until the Windows® Desktop screen appears. (This will temporarily prevent all startup applications from loading.)
     
  2. When all of the icons have returned to the desktop, release the SHIFT key.
     
  3. Place the Print Shop® CD Label Creator Installation CD into the CD-ROM drive.
     
  4. Click Install and follow the onscreen instructions to install Print Shop®.

    NOTE: For Print Shop® CD Label Creator included with Extreme Media™ Digital Studio, insert CD 2 into the CD-ROM drive and launch Extreme Media™ Digital Studio. When the Extreme Media™ Digital Studio screen opens, click Install Label Creation and follow the prompts to complete the installation.

     
  5. Once the installation is complete, restart the computer to restore the original system settings.
     
  6. Launch Print Shop® CD Label Creator and try inserting a graphic.


Installing the Program: Windows® NT/2000
 

  1. Press and hold the CTRL and ALT keys and tap the DELETE key once. A Windows NT®/2000 Security window should appear.
     
  2. Click the Task Manager button.
     
  3. In the Windows® Task Manager dialog box, select the Applications tab.
     
  4. Click once on an application in the list to select it. (If no applications are listed, skip to Step 7 and proceed.)
     
  5. Click End Task.
     
  6. Repeat Steps 4 and 5 until all applications have been closed.
     
  7. With all applications closed, click File and select Exit Task Manager.
     
  8. Place the Print Shop® CD Label Creator Installation CD into the CD-ROM drive.
     
  9. Click Install and follow the onscreen instructions to install Print Shop®.

    NOTE: For Print Shop® CD Label Creator included with Extreme Media™ Digital Studio, insert CD 2 into the CD-ROM drive and launch Extreme Media™ Digital Studio. When the Extreme Media™ Digital Studio screen opens, click Install Label Creation and follow the prompts to complete the installation.

     
  10. Launch Print Shop® CD Label Creator and try inserting a graphic again.


Inserting Graphics from an Outside Source

NOTE: If a picture of a palm tree appears when inserting a graphic from an outside source, the issue is generally related to memory or video settings. Complete the procedures that follow to help resolve the issue.

Raising the Program Virtual Memory
 
  1. Launch Print Shop® CD Label Creator.
     
  2. Click Cancel when the Print Shop® Hub window appears.
     
  3. Click File in the menu bar, select Options and click General Options. The Options window should open.
     
  4. Click on the Memory tab.
     
  5. Change the Program Virtual Memory to 99 MB.
     
  6. Click OK.
     
  7. Try inserting the graphic again.
NOTE: If the issue persists, follow the steps under Lower Hardware Acceleration.

Lower Hardware Acceleration (Windows® 95/98/Me)
 
  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start, select Settings and click Control Panel.
     
  3. In the Control Panel window, double-click the System icon.
     
  4. Click the Performance tab.
     
  5. Click the Graphics button.
     
  6. In the Advanced Graphics Settings window, locate the Hardware Acceleration adjustment bar. (It will show the words None and Full at each end.)
     
  7. Using the mouse, move the hardware acceleration needle two (2) notches to the left. The word Basic will appear in the sentence immediately under the setting needle.

    NOTE: Do not select the NONE setting which is the setting to the far left.

     
  8. Click OK.
     
  9. Click Close.
     
  10. Click Yes when prompted to restart the computer.
     
  11. Launch the program and try to insert another graphic into the project.
NOTE: If lowering the hardware acceleration improved performance, check to see if the latest version of video driver is installed. Contact the computer manufacturer for additional information and assistance.
 
Issue Windows® XP Compliance Update
Description  
Solution If The Print Shop® CD Label Creator is installed and running on (or you plan to upgrade to) Windows® XP, a download that updates The Print Shop® CD Label Creator 1.0 to version 1.1 is available. The Print Shop® CD Label Creator 1.1 is designed to take advantage of the new features of Windows® XP. Consult the remainder of this technical note for additional information and the download procedure. Follow the procedures below to determine whether the 1.1 update is necessary and, if needed, to download and install the update.

Verify the Installed Version of The Print Shop® CD Label Creator
 
  1. Launch The Print Shop® CD Label Creator.
     
  2. Click Help on the menu bar and click About The Print Shop CD Label Creator.
     
  3. Continue with the option that applies:
bulletIf a "Made for Windows® XP" logo appears in the dialog box that opens, version 1.1 of The Print Shop® CD Label Creator is already installed. Stop here. You do not need to install this update.
 
bulletIf a "Made for Windows® XP" logo does not appear and you plan to upgrade the system to Windows® XP, or you are currently running on Windows® XP, continue with the following procedure to download The Print Shop® CD Label Creator 1.1 update.
Downloading the Update
 
  1. Scroll down to the Associated Downloads section of this technical note.
     
  2. Click the PSCDLC1XPUpdate.exe file to begin the download process.
     
  3. Read the description and click Continue. The End User License Agreement will appear.
     
  4. Read the Agreement. Click Yes, if you agree to all terms and Conditions of the License Agreement.
     
  5. Read the instructions.
     
  6. Click the Download button to begin the download. The File Download dialog box will appear.
     
  7. Select Save this program to disk and click OK.
     
  8. Choose a location (for example, the Desktop), and click Save. The download process will begin.
     
  9. When the download is complete, close all programs and windows and return to the desktop.
     
  10. Locate and then double-click on the PSCDLC1XPUpdate.exe file that was downloaded. The Welcome window will appear.

    NOTE: If an information window appears prompting you to log in as administrator to install this update, click OK. You must log in as administrator to install the update (Windows® XP and Windows® 2000).

     
  11. Click Next.
     
  12. Follow the onscreen prompts to complete the installation.
     
  13. When the installation is complete, close all windows and launch Print Shop® CD Label Creator.
     
  14. If a message appears stating that saved art and project files have been located, click Yes to import the files.
     
  15. Continue to use the program.
NOTE: When launching the program, if the message "Your collection initialization files may be corrupt. Content in the affected collection may not have fill functionality. Re-installation of the application may be necessary to repair the files." appears, click OK (in the error message window) until the message disappears. A conflict with installed ClickArt® titles causes this error. View below for more information.
 
Issue Collection Initialization Files May Be Corrupt
Description  
Solution When launching The Print Shop® CD Label Creator, the following error message appears: "Your collection initialization files may be corrupt. Content in the affected collection may not have fill functionality. Re-installation of the application may be necessary to repair the files." A conflict with installed ClickArt® titles causes this issue. This technical note describes how to proceed. ClickArt® titles using the ClickArt® Gallery automatically integrate themselves into Print Shop®. Some versions of ClickArt® (e.g., ClickArt® Celebrations & Holidays 2 and ClickArt® 250,000) cause the program to generate this error when they are installed. Click OK in the error message window until the message disappears. (The number of times that OK must be clicked is equal to the number of ClickArt® discs contained in each installed ClickArt® collection.) After the message no longer appears, the program will launch and can be used with no loss of functionality.

NOTE: The process of clicking OK when the error message appears must be repeated each time the program is launched.

To prevent the error from occurring, the ClickArt® titles must be uninstalled.
 
Issue Error 202
Description  
Solution When attempting to access online content through Print Shop® CD Label Creator, an Error 202 occurs. A damaged cookie file can cause this issue. Deleting the cookies required by The Print Shop® will help resolve this issue. This technical note describes how to proceed. Perform the following procedure to remove cookies from the computer.

Delete Cookies
 
  1. Close any open windows or programs and return to the desktop.
     
  2. Perform the steps below for the operating system in use:

Windows® 98: Click Start, choose Find and click Files or Folders.

Windows® Me/2000: Click Start, choose Search and click For Files or Folders.

Windows® XP: Click Start and choose Search. Click All Files and Folders from the window that appears.

  1. Type *xpressit*.txt in the Named: field.

    NOTE: For Windows® XP, type *xpressit*.txt in the All or Part of the File Name: field.

     
  2. Verify that My Computer shows in the Look In: field. (Use the drop-down arrow to the right of the Look In: field to change the selection if needed.)
     
  3. Click Search Now (or Find Now) to begin the search. When the Search is complete, the results will appear in the left (Windows® Me/2000/XP) or bottom (Windows® 98 or Windows NT®) pane of the Search (or Find ) window.
     
  4. Click Edit and click Select All. This will select all of the files that were found.
     
  5. Click File and click Delete. A Confirm Multiple File Delete dialog box will appear.
     
  6. Click Yes to send the selected files to the Recycle Bin.
     
  7. Launch and use the desired Broderbund title to access the online content.
 
Issue Cannot Initialize Your Own Projects Collection
Description  
Solution While running Print Shop® CD Label Creator, the message "Can't initialize the your own projects collection" occurs. Corruption of the files that control the Your Own Project Gallery can cause this issue. Deleting the corrupt files should resolve the issue. This technical note describes the process. Complete the steps below for the operating system in use.

Windows® XP/2000

  1. Close all open windows and programs to return to the desktop.
     
  2. Click Start and choose Run.
     
  3. Type %HOMEPATH% into the Open field and click OK.
     
  4. Click the Tools menu and choose Folder Options in the window that appears.
     
  5. Select the View tab in the window that opens.
     
  6. Locate the Hidden Files And Folders setting and ensure that Show Hidden Files And Folders is selected.
     
  7. Click OK to accept the change.
     
  8. Double-click the Local Settings folder.
     
  9. Double-click the Application Data folder.
     
  10. Double-click the Broderbund Software folder.
     
  11. Double-click the Print folder.
     
  12. Right-click The Print Shop CD Label Creator folder and choose Delete from the menu that appears.
     
  13. Click Yes if prompted to move any files to the Recycle Bin.
     
  14. Close all open windows and restart the computer.
     
  15. Launch and use the program.

Windows® 98/Me
 
  1. Close all programs and return to the desktop.
     
  2. Click Start, select Search (or Find) and click For Files or Folders. The Search (or Find) window will open.
     
  3. Type USERART*.*; USERPROJ*.* in the Named: field. Verify that a semi-colon ( ; ) is used between the file names that are typed in the Named: field.
     
  4. Confirm that the Look in: option is set to the drive where the program is installed.
     
  5. Click Search Now (or Find Now) to begin the search. When the search is complete, the results will appear in the right (or bottom) pane of the Search (or Find) window. Many files should appear.

    NOTE: If a Find Files window appears with the message "The filename is invalid. Type a valid filename.", click OK, return to Step 3 and verify that the correct information—including punctuation—is typed into the Named: field.

     
  6. When the search is complete, click View in the menu bar, choose Arrange Icons, and click by Type.
     
  7. Click Edit and choose Select All. All files should be highlighted.
     
  8. Press and hold the CTRL key on the keyboard and click all Userart.def and Userproj.def files that are present in the window.
     
  9. Release the CTRL key. All files except the Userart.def and Userproj.def files should be highlighted.
     
  10. Verify that files showing the .def extension are not selected. If a .def file is selected, repeat Steps 7 and 8 to deselect that file.

    NOTE: Do not delete any file showing the .def extension.

     
  11. With all files selected except the Userart.def and Userproj.def files, tap the DELETE key on the keyboard.
     
  12. Click Yes when asked to send the files to the Recycle Bin.
     
  13. Close the Search (or Find) window.
     
  14. Restart the computer.
     
  15. Launch the program and click Yes when prompted to add the artwork or projects to Your Own galleries.


Complete the procedure below for the operating system in use.

Updating the Video Driver: Windows® XP/2000
  1. Click Start, select Settings (Windows® 2000/Windows® XP Classic Start Menu) and click Control Panel. The Control Panel window will appear.
     
  2. Double-click the System icon (Windows® 2000/Windows® XP in Classic View). The System Properties window will open.

    NOTE: For Windows® XP, if the System icon does not appear in the Control Panel, click Classic View (on the left) and then double-click the System icon. The System Properties will open.

     
  3. Click the Hardware tab.
     
  4. Click the Device Manager button. The Device Manager window will open.
     
  5. Click the plus (+) sign next to Display Adapters to expand the Display Adapters list.
     
  6. Double-click on the driver name that appears below Display Adapters. The Properties window will open.
     
  7. Click the Driver tab and record the driver date.

    NOTE: Do not click the Update Driver button. The Update Driver wizard searches the system (not the Internet) for drivers to the selected device.

     
  8. Click OK to close the window.
NOTE: Video driver updates can be obtained from the appropriate manufacturer’s website, or by contacting the computer manufacturer for update and download information.

Updating the Video Driver: Windows® 98/Me
  1. Click Start on the Windows® Taskbar.
     
  2. Select Settings and click Control Panel. A window titled Control Panel will appear.
     
  3. Double-click the System icon. A window titled System Properties will appear.
     
  4. Click the Device Manager tab.
     
  5. Select "View devices by type" if it is not already selected.
     
  6. In the list of devices, locate and double-click on Display Adapters. This will expand the Display Adapters list.
     
  7. Double-click on the driver name that appears below Display Adapters. The Properties window will open.
     
  8. Click the Driver tab and record the driver date.

    NOTE: Do not click the Update Driver button. The Update Driver wizard searches the system (not the Internet) for drivers to the selected device.

     
  9. Click OK to close the window.
NOTE: Video driver updates can be obtained from the appropriate manufacturer’s website, or by contacting the computer manufacturer for update and download information.
 
Issue PMUSERS.DAT Is in Use
Description  
Solution When launching Print Shop® CD Label Creator, the error "The file PMUSERS.DAT is already in use" occurs. This error typically occurs when logged into Windows® XP with an account other than the account used when Print Shop® CD Label Creator was installed. Deleting the PMUSERS.DAT file typically resolves the issue. The remainder of this technical note describes how to resolve this issue. Complete the following procedures as needed.

Delete PMUSERS.DAT
 
  1. Close any open windows or programs and return to the desktop.
     
  2. Restart the computer and login with the same user account that installed Print Shop CD Label Creator®.
     
  3. Click Start and choose Search.
     
  4. In the Search window that appears, select All Files And Folders.
     
  5. Type PMUSERS.DAT in the All Or Part Of The File Name: field.
     
  6. Choose My Computer from the Look in: drop-down menu.
     
  7. Click the More Advanced button and verify that the Search Hidden Files and Folders option contains a check mark.
     
  8. Click Search to begin the search process. One file should be found.
     
  9. Right-click the file that displays and choose Delete from the menu that appears. (Click Yes if prompted to move the file to the Recycle Bin.)
     
  10. Close any open windows and return to the desktop.
     
  11. Click the Start menu, choose Log Off, and then choose Log Off from the window that appears.
     
  12. Log in as the user profile in which the error occurs.
     
  13. Continue with the procedure below.
Windows® XP/2000
  1. Close all open windows and programs to return to the desktop.
     
  2. Click Start and choose Run.
     
  3. Type %HOMEPATH% into the Open field and click OK.
     
  4. Click the Tools menu and choose Folder Options in the window that appears.
     
  5. Select the View tab in the window that opens.
     
  6. Locate the Hidden Files And Folders setting and ensure that Show Hidden Files And Folders is selected.
     
  7. Click OK to accept the change.
     
  8. Double-click the Local Settings folder.
     
  9. Double-click the Application Data folder.
     
  10. Double-click the Broderbund Software folder.
     
  11. Double-click the Print folder.
     
  12. Right-click the The Print Shop CD Label Creator folder and choose Delete from the menu that appears.
     
  13. Click Yes if prompted to move any files to the Recycle Bin.
     
  14. Close all open windows and restart the computer.
     
  15. Launch and use the program.
Windows® 98/Me
 
  1. Close all programs and return to the desktop.
     
  2. Click Start, select Search (or Find) and click For Files or Folders. The Search (or Find) window will open.
     
  3. Type USERART*.*; USERPROJ*.* in the Named: field. Verify that a semi-colon ( ; ) is used between the file names that are typed in the Named: field.
     
  4. Confirm that the Look in: option is set to the drive where the program is installed.
     
  5. Click Search Now (or Find Now) to begin the search. When the search is complete, the results will appear in the right (or bottom) pane of the Search (or Find) window. Many files should appear.

    NOTE: If a Find Files window appears with the message "The filename is invalid. Type a valid filename.", click OK, return to Step 3 and verify that the correct information—including punctuation—is typed into the Named: field.

     
  6. When the search is complete, click View in the menu bar, choose Arrange Icons, and click by Type.
     
  7. Click Edit and choose Select All. All files should be highlighted.
     
  8. Press and hold the CTRL key on the keyboard and click all Userart.def and Userproj.def files that are present in the window.
     
  9. Release the CTRL key. All files except the Userart.def and Userproj.def files should be highlighted.
     
  10. Verify that files showing the .def extension are not selected. If a .def file is selected, repeat Steps 7 and 8 to deselect that file.

    NOTE: Do not delete any file showing the .def extension.

     
  11. With all files selected except the Userart.def and Userproj.def files, tap the DELETE key on the keyboard.
     
  12. Click Yes when asked to send the files to the Recycle Bin.
     
  13. Close the Search (or Find) window.
     
  14. Restart the computer.
     
  15. Launch the program and click Yes when prompted to add the artwork or projects to Your Own galleries.
 
Issue Prints Only One Copy in Windows NT® or Windows® 2000/XP
Description  
Solution On a system running Windows NT® or Windows® 2000/XP, after selecting to print two or more copies of a project in Print Shop® CD Label Creator, only one copy is printed. This issue generally occurs when printing to a network printer. Consult the remainder of this article for additional information and a procedure. Printing to a local printer—one connected directly to the computer where Print Shop® CD Label Creator is installed—rather than a network printer should allow more than one copy of the project to print. Currently, there is no solution to this issue when printing to a network printer.

Workaround for Some Project Types

For some project types including brochures, certificates, fax covers, letterheads, newsletters and posters, the following workaround is available.

NOTE: These instructions assume that the project is a single-page project.
 
  1. In Print Shop® CD Label Creator, open the project you want to print multiple copies of.
     
  2. Click Edit from the menu bar and click Select All. This will select all of the objects on the project.
     
  3. Click Edit and click Copy.
     
  4. Click on File and click New Project. The project picker will open.
     
  5. Click on Newsletter and click Next.
     
  6. Select the same orientation (Tall or Wide) used in the original project.
     
  7. Click once in the empty box next to Double-Sided and click Finish. The blank new project will appear in the design desk.
     
  8. Click Edit from the menu bar and click Paste. This will copy all of the objects that were selected in Step 2 from the original project to the new project.
     
  9. In the bottom-left corner of the Design Desk, click the next page button (resembles an triangle) that appears to the right of 1 of 1. The Add Pages window will appear.
     
  10. Enter 1 in the "Number of pages to add" field.
     
  11. Verify that "After Current Page" and "Add Blank Page" are both selected and click OK.
     
  12. Click on File from the menu bar and click Print. The Print dialog box will appear.
     
  13. Verify that the correct printer is selected.

    NOTE: If the printer includes a Duplex printing option, click the Properties button in the Print window. Locate the DUPLEX setting (typically found under the Print tab) and set its value to OFF.

     
  14. Verify that the box for Double-Sided is checked.
     
  15. Select the number of copies to be printed.
     
  16. Click Print.

    NOTE: Complete the double-sided print wizard if prompted to do so. The double-sided print wizard must be completed to print the project. After completing the double-sided print wizard, printing will automatically begin.

     
  17. After all copies have been printed and the prompt to re-insert the stack to print the other side appears, click Cancel.
 
Issue Incompatible Version of the RPC Stub
Description  
Solution When attempting to install the program, the message "Error 0x90070725 Incompatible version of the RPC stub" appears. An incorrect version of the OLEAUT32.DLL file in the System folder causes this issue. Downloading and installing the correct version of the OLEAUT32.DLL file should resolve the issue. Consult this technical note for additional instructions. Contact Microsoft®, or visit http://support.microsoft.com and search for Knowledge Base Article Number: Q259737 to resolve this issue.
 
Issue Freezes on the Splash Screen
Description  
Solution After trying to open Print Shop® CD Label Creator, the computer freezes on the opening window. There are many possible causes of this issue. Troubleshooting various system-related possibilities will help to identify the source of the issue. This technical note describes how to proceed. Complete the procedures below in the order presented and as needed to help resolve the issue.

Determine if Errors Have Occurred

In some cases, an error may have occurred. With the splash screen visible, it is possible that the error message is hidden behind the splash screen. As a result, it can appear that the program is freezing. The following procedure will help determine if an error message is hidden behind the splash screen.
 
  1. Close any open windows or programs and return to the desktop.
     
  2. Attempt to launch The Print Shop® CD Label Creator. The splash screen should appear.
     
  3. Press and hold down the ALT key on the keyboard and tap the TAB key once.
     
  4. If an error message appears, record the text of that message and troubleshoot that specific error message. If a Details button appears in the error message window, click that button and record the information that displays. Continue to troubleshoot the error based on the Details information.
     
  5. If no error message appears, release the ALT key and slowly press the ESC key twice to launch The Print Shop®.
     
  6. If no error message appears or The Print Shop® does not launch, continue with the following procedure.
Close Background Programs

NOTE: Before closing any background program, consult the computer manufacturer to identify which programs need to remain running.
  1. Verify that no programs are running in the background. To do this, press and hold down the CTRL and ALT keys at the same time. While these keys are pressed, tap the DELETE key once.
     
  2. Release the CTRL and ALT keys. A Close Program window will open. (In it appears a listing of all of the programs currently running on the system. For any installation, two programs must remain active: Explorer and Systray.)
     
  3. Start at the top of the Close Program list and highlight a program by clicking on it once.
     
  4. Click the End Task button in the lower-left corner of the Close Program window. (Do not click the Shut Down button as it will shut down the computer. This will start all programs that have been closed, requiring that the procedure be repeated from the beginning.) As a safety feature, only one program can be closed at time. The Close Program window will close each time the End Task button is selected. To continue, repeat Step 1 to reopen the Close Program window.

    NOTE: Most programs will close with a single End Task action. Some programs, however, will require that the End Task button be selected again. If a message appears indicating that the program is not responding, click End Task again and proceed.

     
  5. When only Explorer and Systray are showing in the Close Program window, click the Cancel button.
     
  6. Launch the program. If the issue persists, continue to the next procedure.
NOTE: The programs that were closed using the above procedure will restart when the computer is restarted.

Delete Temporary Files
  1. Close any windows or programs and return to the desktop.
     
  2. Click once on the Windows® Start button, choose Programs and choose Windows® Explorer.
     
  3. In the left pane of this window, click once on the C: drive. (Click Show Files if prompted.)
     
  4. In the right pane of this window, double-click the Windows folder. (Click Show Files if prompted.)
     
  5. In the right pane of this window, double-click the Temp folder.
     
  6. Click Edit and choose Select All. If a window appears indicating there are hidden files, click OK.
     
  7. Click File and choose Delete. If prompted to send the files to the Recycle Bin, click Yes.
     
  8. Launch the program. If the issue persists, follow the procedure below for the operating system in use to lower the hardware acceleration.
Lower the Hardware Acceleration: Windows® 2000/XP
  1. Close programs and all windows and return to the desktop.
     
  2. Right-click a blank area on the desktop and left-click Properties from the menu that appears. The Display Properties will open.
     
  3. Click the Settings tab.
     
  4. Click the Advanced button.
     
  5. Click the Troubleshoot tab. A window will open w