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The Print Shop Select 15
FAQs - Downloads - System Requirements
 
The PrintShop Select 15
 
 
 
A friendly, intuitive interface and smart wizards make using the program a breeze. From simple cards to elaborate invitations, The PrintShop delivers all the tools, templates and inspiration you need!
bullet 8,000+ premium images
bullet 1,000+ project templates
bullet 200+ fonts
 
FAQs
bullet Installation Steps Explained for Print Shop® 15
bullet Installing The Print Shop® 15
bullet MovieShop™ Express: Supported File Types
bullet Working with Graphics and Images
bulletCD or DVD Is Not Recognized
bullet Working with Text and Fonts
bullet Uninstalling The Print Shop® 15
bullet Installing the Art Discs
bulletCustom Paper Wizard
bullet Download Graphics from within the Art Gallery
bullet Prints Incorrectly or Does Not Print Graphics
bullet Collection Initialization Files May Be Corrupt
bullet Configuration File Missing or Damaged
bullet Printing Black Boxes around Letters
bulletC++ Runtime Error
bulletAdding Borders to Projects
bullet Finish Project Options Explained
bullet Saving a Project as an Executable File
bullet Applying a Color Set to a Project
bullet Opening Projects from Previous Versions of Print Shop®
bulletFreezes on Splash Screen
bullet Cannot Determine Configuration
bullet Cannot Print to Edge of Paper
bullet Changing Paper Size to Legal
bulletChanging Video Settings
bulletColors Print Incorrectly
bulletCRC Error
bullet Exception 10H in Module PS.EXE
bulletExporting a Graphic
bullet Invalid Page Fault in Module MFC42.DLL
bullet Manual Was Not Included With Program
bullet Margins on a Printed Project
bullet Palm Tree Appears Instead of Selected Graphic
bulletPrint Is Not Aligned
bullet Accessing the Print Shop® Premier Project Collection
bullet Prints Only One Copy in Windows NT® or Windows® 2000/XP
bulletPublish a Website
bullet Restoring Your Art, Projects and Addresses
bullet Register The Print Shop® 15 for a Free Offer
bullet Uninstall Previous Print Shop® Versions Before Installing Print Shop® 15
bullet Cannot Find the DV Codec to Use
bullet A Previous Version of The Print Shop…
bullet Cannot Access Your Own Art or Projects Collection
bullet Cannot Initialize Your Own Art or Projects Collection
bullet Remove Words Added to Spell Checker
bulletError 202
bullet Double-Sided Printing Wizard
bullet Auto-Installation Does Not Begin
bullet Copy and Paste Between Projects
bullet Custom Paper Stock Does Not Display
bullet Adding Mr. and Mrs. to Labels and Reports
bullet Lines Appear on Printed Projects
bullet Working with Drawing Tools
bullet Ultimate Mail Manager: Changing Label/Report Fields
bullet Double-Sided Project Prints Incorrectly
bullet Stationery Set: Change Card Stock and Envelope Size
bullet Printed Text Is Jagged and Blocky (Pixelated)
bullet Slide Shows and Screen Savers
bullet Design Art Collection CD Requested
bullet Projects Revert to Default Paper Size When Opened
bullet Changing the Calendar Date
bullet Pictures and Other Graphic Images Do Not Display
bullet Projects Revert to Default Paper Size When Opened
bullet Incompatible Version of the RPC Stub
bullet Calendar Objects Cannot Be Selected
bulletCreating a Slide Show
bulletUninstall the Art CD's
bullet Uninstall HP® Print Shop® Before Installing Print Shop® 15
bullet Printing to a PostScript® Printer
bullet Connection Manager Component Is Missing
bullet Windows® Will Not Load after Installing Print Shop®
bullet Invalid Page Fault in Module KERNEL32.DLL
bulletFreezes During Shutdown
bullet Invalid Page Fault in Module ADBOOK.EXE
bullet Linked to Missing Export MSVCIRT.DLL
bullet Postcards Show Only as Landscape
bullet Invalid Page Fault in Module MSVCRT.DLL
bullet Invalid Page Fault in Module PMWTT.DLL
bullet LPT1 Is in Use by Another Program
bullet Unable to Send Online Greetings
bulletCopyright Information
bullet Pretzelimport.dll Is Linked to…Export Framework.dll
bullet Accessing Door Hanger Projects Online
bullet Exception C06d007eh in Module…
bullet Envelope Measurements Do Not Appear
bullet General Protection Fault in HP*.dll
bullet General Protection Fault in Module DIBENG.DLL
bullet Required .DLL MSVCRT.DLL Not Found
bullet Program Crashes When Scanning
bullet Linked to Missing Export MSVCRT.DLL
bullet Projects and Project Gallery Thumbnails Do Not Match
bullet Blank Error Message Window Appears
bullet General Protection Fault in Module GDI.EXE
bullet Newsletter Project Opens in Outlook®
bullet Importing Address Book 2-5 Data into Ultimate Mail Manager
bullet Importing Address Book 6-7 Data into Ultimate Mail Manager
bullet Linked to Missing Export MFC42.DLL
bullet Print a Call Log Report in Ultimate Mail Manager (UMM)
bullet Calendar Creator™ CD Requested
bullet PMUSERS.DAT Is in Use
bullet SMACKW32.DLL Was Not Found
bullet Fatal Exception O3H in Module USER32.DLL
bullet Invalid Page Fault in Module HP*.dll
bullet Unable to Initialize Spell-Checker
bulletInvalid Page Fault in Module MPMF.DRV
bulletKodak® DC260 Zoom Camera
bullet Invalid Page Fault in Module SIS*.DRV
bullet Supported Image File Types
bulletWorking with Tables
bullet Printing One Label for Each Address Record
bullet Freezes When Selecting Merge Names
bulletCyclic Redundancy Error
bullet Professional Printing Services Are No Longer Available
bullet File Transfer Operation Was Unable to Complete
bullet Upload Failed to Initialize
bullet AOL® Users Unable to Connect to Internet
bullet Scrolling through the Font List Locks System
bullet 0x800 40705 String Accessed Out of Bounds
bullet Importing Address Book 6-7 Data into the Ultimate Mail Manager
bullet Download a Project from within the Project Gallery
bullet Printing a Banner on Continuous Feed Paper
bullet Printing without a Border
bullet Event Reminder Shows Only Holiday Events
bullet Using the Print Shop® 15 Help Features
bullet Saving Projects as a PDF File Shifts Layout
bullet Import Address Data from Other Programs
bullet Project File Saved as a PDF Is Extremely Large
bullet Printing without the Instruction Page
bullet Thumbnail Images Appear as Black Letter B
bullet Changing the Default Broderbund.com Account
bullet Backup and Restore Custom Paper Stock
bullet Object Doesn't Support This Property or Method
bullet Printing Bar Codes instead of Numbers
bullet Disc Is Not Recognized During Installation
bullet Double-Sided Printing Wizard: No Matching Options
bullet Prints Too Many Copies of Label or Business Card Projects
bullet Printing Projects with Sequential Numbering
bullet Working with Multi-Page Projects
bullet Crop Feature Functions Erratically
bullet Importing a Project into The Print Shop®
bullet Display Issues Occur During Use
bullet Installing The Print Shop® from the Hard Drive
bullet@ Symbol Displays in Font List
bullet Calendar Creator™ Express Support

 

 
Issue Installation Steps Explained for Print Shop® 15
Description  
Solution If you have ever questioned how to complete a particular step during an installation, the information provided in this technical note describes The Print Shop® 15 installation. This summary will help you make choices when installing The Print Shop® 15.

INTRODUCTION

During installation, system and program files are copied from the CD of the program to the hard drive of the computer. Most installation procedures consist of a series of windows that present different options. The option selected for you is called the default option. If you are unsure what to select, using the default option is recommended.

All installations include similar steps; however, because these steps can vary from program to program, it is important to read each prompt or message carefully.

GETTING STARTED

The Print Shop® installation typically begins when the Install CD is inserted into the proper drive. After the drive starts up, a screen titled "The Print Shop" will appear with Install and Close options.

After choosing the Install option, the InstallShield Wizard dialog appears with a progress bar appears showing an increase from 0% to 100%. During this progress, temporary files required for the installation are copied from the CD to a TEMP folder on the hard drive. It is important to note that this is not the installation of the program itself.

NOTE: If The Print Shop® 10 or later is currently installed, The Print Shop Installation dialog box will appear after clicking the Install option (and before the InstallShield Wizard dialog appears). The version of The Print Shop® that is currently installed will be displayed. Clicking the Next button will uninstall the version that is currently installed and continue with The Print Shop® 15 installation. This will not remove your saved art and projects.

Clicking the Cancel button will exit the installation. The program must be uninstalled before version 15 can be installed.

WELCOME WINDOW

The first window that requires any user interaction is the Welcome window. Here you are welcomed to the installation and instructed to close any programs that are running. If no programs are running, read the welcome information and proceed with the installation. If programs are running, click Cancel to stop the installation. Close the programs and begin the installation again.

A note about closing programs…

Consider this: You start your computer to install a program. Except for turning the computer on, nothing else happened. Right? Maybe.

By starting your computer, you set into motion an entire series of program launches. Virus-protection programs, media applications, and applications that enhance other applications are just a few of the "programs" that launch when the computer starts. These programs, called background programs because they run unnoticed in the background of your system, can cause conflicts during the installation.

Closing programs that you launch and those that launch on their own will help to prevent conflicts during installation. It is recommended that you temporarily close background programs before beginning a program installation.

NOTE: Consult the computer manufacturer before closing background programs to identify the programs that must remain running.

BEYOND THE WELCOME WINDOW

Most installers—the small program responsible for initiating and completing the installation—will present a progression of windows with Next or Continue buttons. Clicking these buttons allows you to advance to the next step. In many cases, a Back button is also available if you want to change an option or review a previous screen. Clicking Cancel will most likely exit and cancel the installation process.

After clicking Next to advance, the license agreement for the program is likely to appear. This agreement describes the license and terms under which the software can be legally used. After reviewing the agreement, the option to click Yes is offered. If you do not agree to the terms outlined in the agreement and want to stop the installation, click No.

DESTINATION FOLDER

As the installation continues, a window describing where the files of the program are to be copied to will appear. A Destination Folder with a default option is typically displayed. In general, there is no need to change options in this window.

As you advance through the installation, a window identifying a destination folder for the program icons or shortcuts will appear. It is recommended to allow the default to remain selected. Clicking Next will advance you to the next window.

At this point, a screen confirming the selected options, or additional options specific to the program you are installing may appear. Read all text shown in these windows. If choices are presented, the default option is usually all that is needed. As always, the Back button will allow you to return to a previous window and change an option.

INSTALLATION OPTIONS

Many programs offer installation options. These options can include Minimal, Typical or Full. Different installation options indicate a difference in how much of the program is copied to the computer hard drive. When an installation option is selected, a description for that option appears to the right.

When deciding which option to choose, remember that installing more of the program to the hard drive will use hard drive space, and usually reduces the need to insert a CD to use the program. In addition, the need to swap or switch discs while using the program may be reduced.

If you are unsure which option to use, the Broderbund® Technical Support team suggests choosing the option that is selected as the default.

After clicking Next to continue, the amount of space required for the installation type selected will be displayed along with the amount of space available. If the required space is more than the available space, clicking Back and choosing the Minimum (or Typical) install option may allow you to continue the installation. Otherwise, you need to Cancel the install and free up some hard drive space. The available space must be more than the required space to continue the installation.

COPY TIME AND OTHER CHOICES

After all options have been selected, the installer will begin the process of copying files. A progress bar will display the progress of the installer as the files are copied.

Prompts to install other separate components included with or needed by the program such as DirectX®, QuickTime®, MovieShop® (included with some editions), etc. may appear. It is recommended that you select the options to allow the components to install. The installation of these additional components can occur automatically, or a separate installation procedure for the particular component may display.

Canceling the installation of one or more of these components can cause the program to function improperly, or can result in an incomplete installation of the program. During this stage, following the prompts is recommended.

REGISTRATION

Once the copy process is complete, an option to register the program typically appears. Choices include: electronic (online) registration, print the registration, or register later.

INSTALLATION COMPLETE. FINALLY!

Finally, an information window appears explaining that the installation is complete. This window can include an option that allows you to review a Readme file for the installed program, or it may include a message indicating that restarting the computer is required. It is good practice to read the Readme file before using the program. Restarting as prompted will allow the computer to update files and apply any changes resulting from the installation.

After the computer has restarted, the program is ready to use.
 
 
Issue Installing The Print Shop® 15
Description  
Solution To prevent possible conflicts during an installation, closing all programs (including background programs) before installing any software is recommended. The directions below will guide you through a "clean" installation of The Print Shop® 15. Choose the operating system and follow the steps that are presented.

 

Installing The Print Shop® 15: Windows® 98/Me

NOTE: The following procedure will temporarily disable background programs and restart the computer in the cleanest possible configuration. Installing software using this configuration will minimize conflicts.

  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start and select Run.
     
  3. Type MSCONFIG in the Open: field.
     
  4. Click OK. A System Configuration window will open.
     
  5. Click the General tab.
     
  6. Record the Startup selection that is shown so that it can be referred to after the installation.
     
  7. Click Selective Startup.

    NOTE: If the Load Startup Group Item is grayed-out, the Startup Group has been customized at some point. Click the Startup tab at the top and record the startup items that are checked so this customized configuration can be restored after the installation.

     
  8. Remove the checkmark next to the items that follow. (This will temporarily prevent all startup applications from loading when Windows® is restarted.)
bulletLoad startup group items
 
bulletProcess Autoexec.bat file (Windows® 98)
 
bulletProcess Config.sys file (Windows® 98)
 
bulletLoad Static VxDs (Windows® Me)
 
bulletLoad environment variables (Windows® Me)
  1. Click Apply.
     
  2. Click OK.
     
  3. Click Yes when prompted to restart the computer.
     
  4. When the computer has restarted and the Windows® Desktop returns, insert the Print Shop® 15 Install CD into the CD-ROM drive.
     
  5. Click Install and follow the onscreen instructions to install The Print Shop® 15.

     
  6. Once the installation is complete, follow the steps below to restore the system to its original configuration.
Restoring the Original System Configuration: Windows® 98/Me
  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start and select Run.
     
  3. Type MSCONFIG in the Open: field.
     
  4. Click OK. The System Configuration Utility window will open.
     
  5. Refer to the list of items recorded previously, and check the box next to each item on the list for the General tab or Startup tab or both.
     
  6. Click Apply.
     
  7. Click OK.
     
  8. Click Yes when prompted to restart the computer.
     
  9. Launch The Print Shop® 15.

    NOTE: If Print Shop® 15 was reinstalled to resolve a technical issue and your art, project and address book data was backed up before uninstalling the program, complete these steps:
  1. Launch The Print Shop® 15. The Project Picker screen will open.
     
  2. Verify that all of your art, project and address book data appears in the program under My Projects, My Art and Photos and Addresses/Events.

Installing The Print Shop® 15: Windows® XP

NOTE: The following procedure will temporarily disable background programs and restart the computer in the cleanest possible configuration. Installing software using this configuration will minimize conflicts.

When installing The Print Shop® 15 on Windows® XP, the user must be logged in to Windows® with Administrator rights.
 

  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start and select Run.
     
  3. Type MSCONFIG in the Open: field.
     
  4. Click OK. A System Configuration window will open.
     
  5. Click the Startup tab.
     
  6. Record the Startup items that are checked so you can return to this customized configuration after the installation.
     
  7. Deselect all items under the Startup tab.
     
  8. Click Apply.
     
  9. Click OK.
     
  10. Click Yes when prompted to restart the computer.
     
  11. When the computer has restarted, log in to Windows® as a user with Administrator privileges. If you do not have Administrator privileges, contact the system administrator.
     
  12. After logging in to Windows® with administrator privileges, insert The Print Shop® 15 Install CD into the CD-ROM drive.
     
  13. Click Install and follow the onscreen instructions to install The Print Shop® 15.

     
  14. Once the installation is complete, follow the steps below to restore the system to its original configuration.
Restoring the Original System Configuration: Windows® XP
  1. Close all programs and return to the Windows® desktop.
     
  2. Click Start and select Run.
     
  3. Type MSCONFIG in the Open: field.
     
  4. Click OK. The System Configuration Utility window will open.
     
  5. Click the Startup tab.
     
  6. Refer to the list of items recorded previously, and check the box next to each item on the list.
     
  7. Click Apply.
     
  8. Click OK.
     
  9. Click Yes when prompted to restart the computer.
     
  10. Launch The Print Shop® 15.

    NOTE: If Print Shop® 15 was reinstalled to resolve a technical issue and your art, project and address book data was backed up before uninstalling the program, complete these steps:
  1. Launch The Print Shop® 15. The Project Picker screen will open.
     
  2. Verify that all of your art, project and address book data appears in the program under My Projects, My Art and Photos and Addresses/Events.
     

Installing The Print Shop® 15: Windows® 2000

NOTE: When installing The Print Shop® 15 on Windows® 2000, the user must be logged in to Windows® with Administrator rights.
 

  1. Press and hold the CTRL and ALT keys and tap the DELETE key once. A Windows® 2000 Security window should appear.
     
  2. Release all keys.
     
  3. Click the Task Manager button.
     
  4. In the Windows® Task Manager dialog box, select the Applications tab.
     
  5. Click once on an application in the list to select it. (If no applications are listed, skip to Step 8 and proceed.)
     
  6. Click End Task.
     
  7. Repeat Steps 5 and 6 until all applications are closed.
     
  8. With all applications closed, click File and select Exit Task Manager.
     
  9. Place The Print Shop® 15 Install CD into the CD-ROM drive.
     
  10. Click Install and follow the onscreen instructions to install The Print Shop® 15.

     
  11. Once the installation is complete, restart Windows®.
     
  12. Launch The Print Shop® 15.

    NOTE: If Print Shop® 15 was reinstalled to resolve a technical issue and your art, project and address book data was backed up before uninstalling the program, complete these steps:
  1. Launch The Print Shop® 15. The Project Picker screen will open.
     
  2. Verify that all of your art, project and address book data appears in the program under My Projects, My Art and Photos and Addresses/Events.
 
Issue MovieShop™ Express: Supported File Types
Description  
Solution Image, music and video files are stored in a variety of file formats, some of which are developed for specific applications. MovieShop™ (included with some additions of The Print Shop® 15) supports many popular image, music and video file formats. View the remainder of this technical note for a list of the file types supported by MovieShop™ Express. The table below identifies the file formats supported by the MovieShop™ Express program included with some editions of The Print Shop® 15*.

 
Supported File Formats

 
Extension Imports Exports
BMP YES NO
GIF YES NO
JPEG YES NO
TIFF YES NO
PNG YES NO
AU YES NO
AIFF YES NO
WAV YES NO
MP3 YES NO
AVI YES YES
MPEG-1 NO** NO**
MPEG-2 NO** NO**
RealMedia™ NO NO**
Windows® Media NO NO**
QuickTime® YES YES


*MovieShop™ Express is included with The Print Shop® Deluxe 15 (CD, DVD and Broadband editions), Pro Publisher™ 15 and Pro Publisher™ Deluxe 15.

**Supported in MovieShop™ Standard or MovieShop™ Deluxe only.
 
Issue Working with Graphics and Images
Description  
Solution As projects are created in The Print Shop® 15, those projects can be enhanced with graphics and images. The tutorials that follow outline the steps needed to add graphics and images to The Print Shop® 15 projects. The procedures describing how to work with graphics and images are as follows:

Inserting a Graphic
 

  1. Launch The Print Shop® 15.
     
  2. Open or create a new project.
     
  3. Click on Art Gallery from the object tool bar. The Art Gallery will open.
     
  4. Locate and double-click a graphic from the Art Gallery.
     
  5. If prompted to insert a specific CD, insert that CD.
     
  6. When the CD-ROM drive light stops blinking, click OK. This will place the selected graphic onto the project. Reposition the graphic as needed.
Importing a Graphic from the Hard Drive or from a Floppy Disk
  1. Launch The Print Shop® 15.
     
  2. Open or create a new project.
     
  3. Click Insert on the main menu bar and choose Import.
     
  4. Navigate to the location of the graphic that is to be imported.
     
  5. Click once on the graphic name to highlight it.
     
  6. Click Open. This will place the chosen graphic in the center of the Design Desk.
     
  7. Reposition the graphic as needed.
Replacing a Graphic on a Project
  1. Launch The Print Shop® 15.
     
  2. Open the project.
     
  3. Double-click the graphic that is to be replaced. The Art Gallery will open.
     
  4. Locate and double-click on the new graphic.
     
  5. If prompted to insert a specific CD, insert that CD.
     
  6. When the CD-ROM drive light stops blinking, click OK. This will replace the previous graphic with the new one.
Resizing a Graphic
 
  1. Insert a graphic. (See the instructions: Inserting a Graphic.)
     
  2. Click the graphic once to select it. Handles (black boxes) will appear around the graphic.
     
  3. Click one of the handles surrounding the graphic and keep the mouse button pressed. An arrow pointing in opposite directions will appear.
     
  4. Drag the handle by moving the mouse. This will resize the graphic.
     
  5. Release the mouse button when the graphic is the desired size.
Exporting a Graphic
  1. Insert a graphic. (See the instructions: Inserting a Graphic.)
     
  2. With the graphic to be exported situated on the project, click the graphic once to select it.
     
  3. Click File in the menu bar and select Export. The Export window will open.
     
  4. Using the Save in menu, choose a destination for the graphic that is to be exported.
     
  5. Choose the format in which to export the graphic.
     
  6. Name the file.
     
  7. Click Save. This will export the graphic to the specified location.
Moving a Graphic
  1. Insert a graphic. (See the instructions: Inserting a Graphic.)
     
  2. Click once on the graphic and keep the left mouse button pressed.
     
  3. Reposition the graphic as needed by moving the mouse.
     
  4. Release the left mouse button once the graphic is placed where desired.
Rotating a Graphic
  1. Insert a graphic. (See the instructions: Inserting a Graphic.)
     
  2. Click once on the graphic to select it. Handles (black boxes) should appear surrounding the graphic.
     
  3. Place the cursor (pointer) on the extension handle that appears to the right of the picture at the 3 o'clock position. The cursor should change to a circular arrow.
     
  4. Press and hold the left mouse button.
     
  5. Move the mouse to rotate the graphic.
     
  6. When the graphic is rotated to the position desired, release the mouse button.

    NOTE: To rotate the graphic back to its original position, click the Rotation Indicator in the status bar of the Print Shop® workspace (lower-right corner). Select 0º from the menu that appears. This tool can be used to rotate the graphic a specific number of degrees.
Import Image from Scanner or other TWAIN Source
 
  1. Launch the program and open or create a project.
     
  2. Click File in the menu bar and choose Select Image Source. A list of scanners and other TWAIN sources will display.
     
  3. Select the desired TWAIN source from the list and click OK.
     
  4. Click the File in the menu bar and choose Acquire. The software that controls the selected TWAIN device will launch.
     
  5. Follow the instructions for the software that launches to import the scanned image.

    NOTE: The specific instructions to complete this process will vary depending on the TWAIN software used. Consult the documentation included with the scanner or TWAIN device for additional instructions if needed.
 
Issue CD or DVD Is Not Recognized
Description  
Solution After inserting the disc (CD or DVD) into the CD or DVD drive when prompted, the disc is not recognized. Any number of the following conditions may cause this issue: wrong disc or drive is used, disc needs cleaned, disc drive settings require changes, or the driver for the CD or DVD drive is corrupted, outdated, or the wrong one. The remainder of this technical note describes how to proceed. Completing the following procedures will help to resolve the CD/DVD-Read issue. Begin with item one and proceed through the list.
  1. Verify that the correct CD or DVD is being used when prompted to insert the disc.
     
  2. For the DVD version of The Print Shop® Deluxe 15, consider the following:
bulletDVD-ROM drives can read both DVD's and CD's.
 
bulletCD-ROM drives, however, can read only CD's.
Verify that the drive containing The Print Shop® Deluxe 15 DVD is a DVD drive and not a CD-ROM drive. Most DVD drives will have DVD printed on the front of the drive.
  1. Clean the disc. Place a small amount of nonabrasive, liquid soap on the shiny side of the CD or DVD. Using your fingertips and warm water, gently rub the soap on the disc in a circular motion. Rinse the disc thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
     
  2. Change the Read Ahead setting in the following manner:
  1. Return to the desktop and right-click the My Computer icon.
     
  2. Select Properties from the menu that appears and click the Performance tab in the Systems Properties window.
     
  3. Click the File System button and click the CD-ROM tab.
     
  4. Locate Optimize Access Pattern For:.
     
  5. Click the arrow to the right of the information field and select the No Read Ahead option.
     
  6. Restart Windows®.
  1. Verify that the computer is utilizing a 32-bit file system. In the Systems Properties window (found in Step 3 above), click the Performance tab. Verify that the File System reads 32-bit. (If anything else shows, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)
     
  2. Turn off DMA in the following manner:
  1. In the Systems Properties window (found in Step 4a and 4b above), click the Device Manager tab.
     
  2. Choose View Devices By Type. In the list that appears, locate disc drive or disc drive Controller.
     
  3. Click the plus (+) sign next to this listing.
     
  4. Using the left mouse button, double-click the name that appears.
     
  5. In the Properties window, click the Settings tab. Find the DMA checkbox and remove the checkmark (if one exists).
     
  6. Click OK.
  1. Verify that the most current version of the driver for the CD or DVD drive is in use. Contact the computer manufacturer for additional information.
     
  2. Try to use a different CD or DVD in the CD or DVD drive to see if it can be read.
     
  3. If possible, insert the problem disc into the CD or DVD drive of another computer to see if the issue remains.
 
Issue Working with Text and Fonts
Description  
Solution The Print Shop® 15 allows you to add and change text when creating and customizing projects. Adding and editing text for a project is easy using the instructions included in this tutorial. The procedures describing how to work with text are as follows:

Adding Text to a Project
  1. Launch The Print Shop® 15.
     
  2. Open a project or create a new one.
     
  3. Click Text from the object tool bar (left of the design desk) and click Insert Text Box. A text box will appear in the middle of the project.
     
  4. Double-click inside the text box.
     
  5. Start typing in the text box.
Changing Font Options
  1. Add text to the project following the procedure above.
     
  2. After adding the text, click and drag the cursor over all (or some) of the text to highlight it.
     
  3. Click Text in the menu bar and select Font. The Font Formatting window will open.
     
  4. Select the Font, Font Style and Font Size and Font Color. (Additional effects can be selected under the Effects tab.)
     
  5. Click OK to save the changes.
Centering Text
  1. Add text to the project. (See Adding Text to a Project.)
     
  2. Click and drag the cursor over all of the text to highlight it.
     
  3. Click Text in the menu bar, select Horizontal Alignment and click Center. (Click Text, select Vertical Alignment and click Middle to change the vertical alignment.)
     
  4. Click once outside the project to view the new changes.
Moving and Resizing a Text Box
  1. Add text to the project. (See Adding Text to a Project.)
     
  2. Click once inside the text box and keep the mouse button pressed. Handles (small squares) will appear around the text box.
     
  3. Reposition the text box as needed by moving the mouse.
     
  4. Release the left mouse button when the text box is positioned where desired.
     
  5. To change the size of the text box, click on a handle that shows around the text box.
     
  6. With the left mouse button pressed, drag the small square to increase, decrease or stretch the text box.
     
  7. When the text box is resized, release the mouse button.
Rotating Text
  1. Add text to the project. (See Adding Text to a Project.)
     
  2. Click once inside the text box to select it. Handles (squares) will appear around the text box.
     
  3. Place the cursor (pointer) on the handle extension that appears to the right of the text box at the 3 o'clock position. The cursor should change to a circular arrow.
     
  4. Press and hold the left mouse button.
     
  5. Move the mouse to rotate the text box.
     
  6. When the text box is rotated to the desired position, release the left mouse button.

    NOTE: To rotate the text box back to its original position, click the Rotation Indicator in the status bar of The Print Shop® 15 workspace (lower-right corner). Select 0º from the menu that appears. This tool can be used to rotate the text box a specific number of degrees.
Changing Line Spacing
 
  1. Add a text box to the project using the procedures listed above.
     
  2. Double-click the text box to begin editing. A blinking cursor should appear.
     
  3. Click and drag the mouse cursor over the text that is to be changed.

    NOTE: Click the Edit menu and choose Select All if this change is to be made to the entire text box.

     
  4. Click the Text menu and choose Paragraph. The Paragraph Formatting window will appear.
     
  5. Locate the Line Spacing field and enter the desired value.

    NOTE: The default setting is 1, which is equivalent to double spacing. To use single spacing, use a value such as 0.5 or 0.6.
 
Issue Uninstalling The Print Shop® 15
Description  
Solution Sometimes it is necessary to remove a program from a system to resolve conflicts or to delete corrupted files. This technical note presents the steps required to remove The Print Shop® 15 from the computer. Complete the steps below to uninstall The Print Shop® 15.

NOTE: Projects, Art and Address Book information created using The Print Shop® 15 on Windows® 98/Me must be backed up before uninstalling the program. If projects, art and address book information is present, complete the steps that follow to back up this data.

If no projects, art and ad