1. Verify that the correct CD is being used when prompted to insert the disc.
2. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the disc. Using your fingertips and warm water, gently rub the soap on the disc in a circular motion. Rinse the disc thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
3. Change the Read Ahead setting in the following manner:

1. Return to the desktop and right click on the My Computer icon.
2. Select Properties from the menu that appears and click on the Performance tab in the Systems Properties window.
3. Click the File System button and click the CD-ROM tab.
4. Locate Optimize Access Pattern For:.
5. Click the arrow to the right of the information field and select the No Read Ahead option.
6. Restart Windows®.

4. Verify that the computer is utilizing a 32-bit file system. In the Systems Properties window (found in Step 3 above), click the Performance tab. Verify that the File System reads 32-bit. (If it reads anything else, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)

5. Verify that the most current version of the driver for the CD-ROM drive is being used. Contact the computer manufacturer for additional information.
6. Try to use a different disc in the CD-ROM drive to see if it can be read.
7. If possible, insert the CD that is not being recognized into the CD-ROM drive of another computer to see if the issue remains.

1. Click Start, choose Settings and click Control Panel.
2. Double-click the Display icon.
3. Click the Settings tab.
4. Click the drop-down menu under Colors (Windows® 98) or Color Palette (Windows® 95) and choose 256 Colors.
5. Click Apply.
6. Choose "Yes" if asked, "Do you want to restart the computer?"
7. Launch the program. The issue should be resolved.

Lower Hardware Acceleration

1. Right-click any blank area on the desktop and click Properties.
2. Click the Settings tab.
3. Click Advanced.
4. Click Performance.
5. Position the mouse pointer over the Hardware Acceleration slider bar.
6. Press and hold the left mouse button and move the slider to the Basic setting.
   
   NOTE: Do not select the NONE setting, which is the setting to the far left.
    
7. Click Apply and click OK.
8. Click Close to close the Display Properties window.
9. Restart the computer when prompted.
10. Launch and use the program.

1. Close any open windows or programs and return to the desktop.
2. Navigate to the location where this product is installed. To navigate to the default location, complete these steps:

1. Double-click the My Computer icon.
2. Double-click the C:\ drive.
3. Double-click the Program Files folder.
4. Double-click the Edmark folder.
5. Double-click the folder that shows a name that is similar to or the same as the program you are using. The folder will open.

3. This folder contains one file with an .INI extension. Double-click on this .INI file. The file will open in Notepad.
4. Locate the line for the student to be deleted.
   
   NOTE: The line will appear similar to Student=kids\Kid001 (where the word Student represents an actual user name).
    
5. Write down the number at the end of the line.
6. Delete the line for the student that is to be removed.
7. Click File and choose Exit (or Close, depending on which program title you have).
8. Click Yes when prompted to save the changes. The program folder will reappear.
9. Double-click the Kids folder.
10. Right-click the folder matching the number written down in Step 5 (above) and choose Delete from the menu that appears. If prompted to move the folder to the Recycle Bin, click Yes.
11. Close any open windows and return to the desktop.
12. Launch the program. The student should no longer be on the list.

1. At the desktop, click Start, select Shut Down and click Restart the Computer.
2. After the computer restarts, click Start, select Programs and click Windows® Explorer.
3. In the Explorer window that opens, double-click the C letter drive, double-click the Windows® directory and double-click the Temp directory to open it. (The words Exploring-Temp should appear at the top of the window.)
4. Click the first file listed in the Temp directory, click Edit in the menu bar and click Select All. (All files in the C:\Windows\Temp\ directory will be highlighted.)
5. Press the DELETE key on the keyboard.
6. Click Yes when prompted, "Are you sure that you want to send X number of items to the Recycle Bin?" (The letter X represents the actual number of items in the Temp directory.) If a message appears indicating that a particular file cannot be deleted and that access is denied, click OK to continue.
7. Press the DELETE key on the keyboard and delete as many files as possible until no more can be deleted. (The number of files in the C:\Windows\Temp\ directory should be significantly reduced.)
8. Close all windows and return to the desktop.
9. Click Start, select Settings and click Printers. The Printers dialog window will open.
10. In the Printers dialog window, click once on the printer icon that represents the printer in use. (The icon should become highlighted.)
11. Click File in the menu bar, select Properties and click the Details tab. (If a version number is presented regarding the printer driver, record this number.)
    
    NOTE: If no version number is presented, it is recommended to update the printer driver to be sure that the most current driver is installed.
     
12. If a version number is found, compare the listed version number to the newest available driver for that model printer. (Driver update information can be found at the printer manufacturer's Web site.)
13. If the listed version number is lower than the newest driver, contact the printer manufacturer for instructions on updating the driver.
    
    NOTE: It is recommended that the original printer driver be uninstalled before installing the updated driver obtained from the manufacturer.
     
14. If the listed version is equal to the newest driver, install a suitable emulation driver. For help identifying and installing a suitable emulation, contact the printer manufacturer.
15. Launch and use the program.

1. Install the program as detailed in the instructions in the User’s Guide.
2. Once the installation is complete, leave the CD in the drive and proceed with the following.
3. Double-click the My Computer icon on the desktop.
4. Right-click the CD-ROM drive and select Open.
5. Double-click the folder icon with a name similar or related to the name of the product.
6. Click Edit and click Select All.
7. Press and hold the CTRL key and click the Demo, Dearpar and Parents folders. This will deselect these icons and leave all of the other icons highlighted.
   
   NOTE: If the folders cannot be located, skip this step.
    
8. Click File and click Properties. Next to the Size label should be a number followed by MB. This is the amount of hard drive space required to install the program.
9. Click OK.
10. From the top menu bar, click Edit and click Copy.
11. Close all windows and return to the desktop.
12. Double-click the My Computer icon.
13. Double-click the hard drive (usually the C: drive).
14. Double-click Program Files.
15. Double-click the Edmark folder icon.
16. Double-click the folder with the name of the program to be copied.
17. From the menu bar, click Edit and click Paste. The files from the CD will now be copied to the hard drive.
18. If prompted to overwrite or replace any files, answer "Yes to All."
    
    NOTE: Due to the large amount of data being transferred, this process may take several minutes. Once the process is complete, the copying window will disappear. Wait until this window disappears before proceeding to the next step.
     
19. Once the copy procedure is complete, click Edit and click Select All.
20. From the menu bar, click File and click Properties.
21. Click the box next to "Read-only" so that it does not contain a check mark.
22. Click OK.
23. Close all open windows by clicking the X in the upper-right corner.
24. Remove the CD from the CD-ROM drive and launch the program. The prompt to insert the CD should no longer appear.

1. Start Thinkin' Things® Collection 3.
2. Press and hold the CTRL and ALT keys on the keyboard and press the A key once. The Adult Section window will appear.
   
   NOTE: The Adult Section will not open if the program is in the middle of a command, such as asking for a name or asking to save a file. Complete any commands and try again.
    
3. Drag the Sound Volume slider bar to adjust the volume level for the program.
4. Exit the Adult Options and try the program again.

Check for Muted Sound in Windows®

NOTE: If a yellow speaker icon appears in the lower right corner of the screen near the clock, skip to Step 7.

1. Double-click the My Computer icon.
2. Double-click the Control Panel.
3. Double-click MultiMedia.
4. Click the Audio tab and click once to place a check in the white box beside Show volume control on the taskbar.
5. Click Apply and click OK.
6. Close the window by clicking the X in the upper-right corner.
7. Double-click the yellow speaker icon by the clock. This will open the sound controls.
8. Check to see if Master Out, Wav Balance or CD Balance are muted or if the volume level is all the way to the bottom.
9. Remove the mute check marks (if applicable) and adjust the volume as desired.
10. Close this window by clicking the X in the upper-right corner.
11. Launch and try the program again.

Decrease the Sound Hardware Acceleration

1. Click Start.
2. Click Settings.
3. Click the Control Panel.
4. Double-click the Multimedia icon. The Multimedia Properties window will appear.
5. Click the box next to Use Preferred Devices Only so that a check mark appears.
6. Click the Advanced Properties button (located in the Playback area).
7. Click the Performance tab.
8. Position the mouse pointer over the Hardware Acceleration slider bar.
9. Press and hold the left mouse button over the Hardware Acceleration slider bar and move the slider one notch to the left.
10. Click OK.
11. Click OK again to close the Multimedia Properties window.
12. Close the Control Panel.
13. Try the program again.

1. Double-click the My Computer icon.
2. Double-click the Control Panel icon.
3. Double-click the System icon and click the Device Manager tab.
4. Click the plus [+] sign next to Sound, Video and Game Controllers. Listed here are the several different sound devices installed on the computer.
5. Double-click the Creative WaveSynth or WaveSynthG device. The properties of the selected device will display.
6. Place a check in the box next to Disable this device and click OK.
7. Restart the computer to complete the process.
8. After the computer restarts, launch and use the program. The issue should be resolved.

1. Click Start, choose Settings and then click Control Panel.
2. Double-click the Display icon.
3. In the Display Properties window, select the Settings tab.
4. Near the bottom-left portion of the window, under Colors (Windows® 98) or Color Palette (Windows® 95), click the drop-down menu and choose 256 Colors.
5. Click Apply near the bottom-right portion of the window.
6. Choose Yes if asked, "Do you want to restart the computer?"

1. Launch the program.
2. Press and hold the CTRL and ALT keys on the keyboard. (For Macintosh®, press and hold the Apple (Command) and Option keys.)
3. With the keys pressed, press and release the A key.
4. Release all keys. The Adult Options dialog window will open.

1. Click the Apple menu and select Control Panel.
2. Double-click the File Sharing icon.
3. Under the Start/Stop tab, click Stop File Sharing.
4. Close the File Sharing dialog box.
5. Close the Control Panel.
6. Test the Edmark® program by double-clicking its icon.

1. At the Desktop, click the Apple menu in the upper-left corner of the menu bar and select Chooser.
2. Move the mouse pointer over the printer icon in the left pane of the Chooser and click once to select it.
3. Turn Background Printing off by clicking the Off radio button in the right pane of the Chooser.

Change Print Options within an Edmark® Program

1. Start the Edmark® program.
2. Press and hold the Command (Apple) and Option keys to enter the Adult Options Section.
3. With the two keys pressed, press and release the A key. The Adult Options window will open.
4. Release all keys.
5. Adjust the print options (color, gray scale or outline) as needed.
6. Try to print again.

1. At the Desktop, click the Apple menu at the top-left corner of the menu bar and select Control Panels.
2. Double-click the Memory control panel device.
3. Click Off to disable Virtual Memory.
4. Close all open windows.
5. Choose Restart under the Special menu to Restart the Macintosh®.

Disable RAM Doubler™

1. At the Desktop, click the Apple menu (top-left of the menu bar) and select Control Panels.
2. Double-click the Extensions Manager control panel.
3. Locate the RAM Doubler™ extension and uncheck the box to its left.
4. Close all open windows.
5. Choose Restart under the Special menu to Restart the Macintosh®.
6. Launch and use the program. The sound should play as designed.

1. Click Start, choose Settings and then click Control Panel.
2. Double-click the Display icon.
3. In the Display Properties window, select the Settings tab.
4. Near the bottom-left portion of the window, under Colors (Windows® 98) or Color Palette (Windows® 95), click the drop-down menu and choose 256 Colors.
5. Click Apply near the bottom-right portion of the window.
6. Choose Yes if asked, "Do you want to restart the computer?"
   
   NOTE: If 256 Colors is not an available setting, contact the computer manufacturer for additional assistance and information.
    
7. After restarting, launch and use the Edmark® program. The border should disappear and the background should appear as normal.

1. Close programs, return to the desktop, and click Start on the Windows® taskbar.
2. Click All Programs, choose Accessories and select Program Compatibility Wizard. The icon appears as a question mark (?). The Program Compatibility Wizard Welcome window will open.
3. Click Next.
4. Click the "I want to choose from a list of programs" radio button. A list of programs will appear.
5. Select the program that is to run in a Compatibility Mode.
6. Click Next. A window presenting the different Windows® Compatibility Modes will open.
7. Click the radio button next to the Windows® 98/me Compatibility Mode and click Next. The window that appears allows for the selection of 256 Colors and/or 640 X 480 Pixel Screen Resolution.
   
   NOTE: These display settings are not available options in Windows® XP. They are only available when running a program in Program Compatibility Mode. The only reason to choose either of these settings is if you are experiencing difficulty installing or running an older application designed to run in MS-DOS®, Windows® 3.1 or Windows® 95. If none of these options are checked, then the current Colors and Screen Resolution settings will not be altered.
    
8. Click the 256 Colors option.
9. Click Next. A window showing the heading "Test Your Compatibility Settings" will appear.
10. If the settings are correct, click Next. A screen showing the following question will open: "Did the program work correctly?" In addition, the program selected in Step 5 (above) will launch.
    
    NOTE: After the program is closed, the window with the "Did the program work correctly?" question will reappear. The "Yes. Set this program to always use these compatibility settings" will be selected.
     
11. If the program functioned properly using the compatibility mode that was selected in Step 7 (above), click Next. The Program Compatibility Data window will open.
12. In the Program Compatibility Data window, choose Yes or No to answer the question: "Would you like to send this information to Microsoft?"
13. After choosing an answer, click Next. The Completing the Program Compatibility Wizard window will appear.
14. Click Finish to close the window.