1. Close all programs and windows and return to the desktop.
2. Right-click a blank area on the desktop and left-click Properties from the menu that appears. The Display Properties will open.
3. In the Display Properties window, click the Settings tab.
4. Click the drop-down menu under Colors (Windows® 98) or Color Palette (Windows® 95) and choose 256 Colors.
5. Click Apply.
6. Choose "Yes" if asked, "Do you want to restart the computer?"
7. Launch and use the program.

NOTE: If the issue remains, continue with Lowering the Graphics Hardware Acceleration.

Lower the Graphics Hardware Acceleration

1. Close all programs and return to the desktop.
2. Right-click a blank area on the desktop and left-click Properties from the menu that appears. The Display Properties will open.
3. Click the Settings tab.
4. Click the Advanced button.
5. Click the Performance tab.
6. Click the Graphics button.
7. Locate the Hardware Acceleration adjustment bar. (It will show the words None and Full at each end.)
8. Record the current setting.
9. Using the mouse, move the hardware acceleration needle to the left until the word Basic appears in the sentence immediately under the setting needle.
   
   NOTE: Do not select the NONE setting which is the setting to the far left.
    
10. Click OK.
11. Click Close.
12. Click Yes when prompted to restart the computer.
13. When the system restarts, launch and use the program.

1. Verify that the correct CD is being used when prompted to insert the CD.
2. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the CD. Using your fingertips and warm water, gently rub the soap on the CD in a circular motion. Rinse the CD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
3. Change the Read Ahead setting in the following manner:

1. Return to the desktop and right click on the My Computer icon.
2. Select Properties from the menu that appears and click on the Performance tab in the Systems Properties window.
3. Click the File System button and click the CD-ROM tab.
4. Locate Optimize Access Pattern For:.
5. Click the arrow to the right of the information field and select the No Read Ahead option.
6. Restart Windows®.

4. Verify that the computer is utilizing a 32-bit file system. In the Systems Properties window (found in Step 3 above), click the Performance tab. Verify that the File System reads 32-bit. (If it reads anything else, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)
5. Verify that the most current version of the driver for the CD-ROM drive is being used. Contact the computer manufacturer for additional information.
6. Try to use a different disc in the CD-ROM drive to see if it can be read.
7. If possible, insert the CD that is not recognized into the CD-ROM drive of another computer to see if the issue remains.

1. Double-click the My Computer icon.
2. Double-click the Control Panel icon.
3. Double-click the System icon and click the Device Manager tab.
4. Click the plus [+] sign next to Sound, Video and Game Controllers. Listed here are the several different sound devices installed on the computer.
5. Double-click the Creative WaveSynth or WaveSynthG device. The properties of the selected device will display.
6. Place a check in the box next to Disable this device and click OK.
7. Restart the computer to complete the process.
8. After the computer restarts, launch and use the program. The issue should be resolved.

1. Start Thinkin' Things®.
2. Press and hold the CTRL and ALT keys on the keyboard and press the A key once. The Adult Section window will appear.
   
   NOTE: The Adult Section will not open if the program is in the middle of a command, such as asking for a name or asking to save a file. Complete any commands and try again.
    
3. Drag the Sound Volume slider bar to adjust the volume level for the program.
4. Exit the Adult Options and try the program again.

Check for Muted Sound in Windows®

NOTE: If a yellow speaker icon appears in the lower right corner of the screen near the clock, skip to Step 7.

1. Double-click the My Computer icon.
2. Double-click the Control Panel.
3. Double-click MultiMedia.
4. Click the Audio tab and click once to place a check in the white box beside Show volume control on the taskbar.
5. Click Apply and click OK.
6. Close the window by clicking the X in the upper-right corner.
7. Double-click the yellow speaker icon by the clock. This will open the sound controls.
8. Check to see if Master Out, Wav Balance or CD Balance are muted or if the volume level is all the way to the bottom.
9. Remove the mute check marks (if applicable) and adjust the volume as desired.
10. Close this window by clicking the X in the upper-right corner.
11. Launch and try the program again.

Decrease the Sound Hardware Acceleration

1. Click Start.
2. Click Settings.
3. Click the Control Panel.
4. Double-click the Multimedia icon. The Multimedia Properties window will appear.
5. Click the box next to Use Preferred Devices Only so that a check mark appears.
6. Click the Advanced Properties button (located in the Playback area).
7. Click the Performance tab.
8. Position the mouse pointer over the Hardware Acceleration slider bar.
9. Press and hold the left mouse button over the Hardware Acceleration slider bar and move the slider one notch to the left.
10. Click OK.
11. Click OK again to close the Multimedia Properties window.
12. Close the Control Panel.
13. Try the program again.

1. Close any open windows or programs and return to the desktop.
2. Navigate to the location where this product is installed. To navigate to the default location, complete these steps:

1. Double-click the My Computer icon.
2. Double-click the C:\ drive.
3. Double-click the Program Files folder.
4. Double-click the Edmark folder.
5. Double-click the folder that shows a name that is similar to or the same as the program you are using. The folder will open.

3. This folder contains one file with an .INI extension. Double-click on this .INI file. The file will open in Notepad.
4. Locate the line for the student to be deleted.
   
   NOTE: The line will appear similar to Student=kids\Kid001 (where the word Student represents an actual user name).
    
5. Write down the number at the end of the line.
6. Delete the line for the student that is to be removed.
7. Click File and choose Exit (or Close, depending on which program title you have).
8. Click Yes when prompted to save the changes. The program folder will reappear.
9. Double-click the Kids folder.
10. Right-click the folder matching the number written down in Step 5 (above) and choose Delete from the menu that appears. If prompted to move the folder to the Recycle Bin, click Yes.
11. Close any open windows and return to the desktop.
12. Launch the program. The student should no longer be on the list.