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The Adventures of Elmo in Grouchland
FAQs - Downloads - System Requirements
 		 The Adventures of Elmo in Grouchland
 
 
 

Kids build skills playing The Adventures of Elmo in Grouchland

Travel with Elmo on a journey to recover his lost blanket, as you strengthen skills in problem solving, observation and discrimination, prediction, and spatial relations. Along the way, some interesting characters help Elmo realize the importance of perseverance, cooperation and understanding others.

bulletDraw, Hide-n-Seek: Use the clues Elmo draws on his blackboard to find Blanket's hiding place.
bulletMain Street: Explore all of Grouchland very carefully to discover if Blanket is here.
bulletBuilding Tracks: Bug has broken the tracks in the coal mine. Help Elmo figure out how to rebuild them.
bulletMake Music with the Stenchmen: Find the things that make the right sounds, and complete the musical machine.
bulletClimb Mt. Pickanose: Help Elmo find the correct route to the top of the mountain.
bulletHuxley's Castle: Help Elmo and Bug free Blanket from Huxley's fiendish machine by repeating the secret code.
 
FAQs
bullet The following methods fix the majority of issues. Please try these before contacting technical support.
bulletLaptops not supported
bullet Program will not Autorun when disk is inserted (Launcher not Launching)
bulletWill Not Run On Win NT/2000
bullet16 Bit Windows Subsystem error during install

 
Issue The following methods fix the majority of issues. Please try these before contacting technical support.
Description  
Solution Method 1: Disable any Antivirus or Firewall software

Make sure you have disabled any Antivirus or Firewall software you may have. Some examples of these programs are Norton Antivirus, Trend Micro, Mcaffee and Zone Alarm. These types of programs have a tendency to create conflicts with files/programs necessary for the game to run. Please see the manufacturers website for instructions on how to temporarily disable your software.

Method 2: Update Your Video Driver

Contact the manufacturer of your video card to inquire about how to obtain and install the latest version of the video driver for your video card or visit the Windows Update site to look for applicable drivers

To identify the name and manufacturer of your video adapter:

  1. Click Start, and then click Run.
  2. In the Open box, type dxdiag, and then click OK.
  3. Click the Display tab.
  4. Under Device, look for Name and Manufacturer.
  5. Click Exit.
Method 3: Update Your Sound Driver

Contact the manufacturer of your sound card to inquire about how to obtain and install the latest version of the sound driver for your sound card or visit the Windows Update site to look for applicable drivers. (See the "Method 4" section of this article for contact information.)

To identify the name and provider of your sound driver:

  1. Click Start, and then click Run.
  2. In the Open box, type dxdiag, and then click OK.
  3. Click the Sound tab.
  4. Under Device, look for Name, under Driver, look for Provider.
  5. Click Exit.
Method 4: Install the Latest Motherboard Chipset Drivers

If you are using an Intel chipset motherboard, you may be able to resolve this issue by installing the most recent drivers for the chipset. Check www.intel.com for the latest drivers available. If you are using a VIA Technologies chipset motherboard, you may be able to resolve this issue by installing the most recent drivers for the chipset. Check www.viaarena.com for the latest drivers available.

For all other motherboard drivers, please contact the motherboard manufacturer for the most recent drivers available.

Method 5: Restart Your Computer by Using a Clean Boot Procedure

When you start Microsoft Windows, typically there are a number of programs that start automatically and run in the background that may interfere with the game. These programs may include antivirus and system utility programs. When you perform a clean boot, you prevent these programs from starting automatically. You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.

To restart your computer by using a clean boot procedure, follow these steps when you are using Windows XP.

Note You may experience a temporary loss of some services functionality when you follow these steps. Restoring the settings restores the functionality, but may result in the return of the original error message or behavior.

  1. Click Start, and then click Run.
  2. In the Open box, type msconfig, and then click OK.
  3. On the General tab, click Selective Startup.
  4. Under Selective Startup, click to clear the following check boxes:
    bulletProcess SYSTEM.INI File
    bulletProcess WIN.INI File
    bulletLoad Startup Items
  5. On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
  6. Click OK, and then click Restart.
* By replacing the checks in the boxes and restarting the computer after testing the game, you can return your computer to the same status as before you cleared the check boxes.

Method 6: Remove and Reinstall the Game

If the issue continues to occur, remove and then reinstall the game on a clean-booted computer. Follow these steps to remove and reinstall the game:

Uninstall:

  1. Make sure you're on your desktop with all windows closed
  2. Click on Start
  3. Select Settings
  4. Left-Click on Control Panel
  5. Double-Click on Add/Remove Programs
  6. Left-Click on the name for the program you want to remove
  7. Left-Click on the Add/Remove button
  8. Follow the on screen prompts for removal, make note of any directories that remained.
Delete remaining file folders:
  1. Make sure you're on your desktop with all windows closed
  2. Double-Click on My Computer
  3. Double-Click on C:\
  4. Follow the original installation path from uninstall remaining directories and delete them
  5. That should place the folder into your recycling bin, you may remove these files later
Remove temp files:
  1. Make sure you're on your desktop with all windows closed
  2. Double-Click on My Computer
  3. Double-Click on C:\
  4. Double-Click on Windows or WinNT (depending on your OS)
  5. Double-Click on Temp
  6. Left-Click on Edit on the top
  7. Left-Click on Select All
  8. Press the Delete key on your keyboard
  9. That should place all temp files into your recycling bin, you may remove these files later
Clean install:
  1. Close all background programs (Win9x/ME only):
    bulletMake sure you have all programs closed (nothing on your taskbar)
    bulletWhile holding down both the Ctrl and Alt key, press delete on your keyboard
    bulletYou should get a Close Program window
    bulletLeft-Click on the name, and hit the End Task button
    bulletMake sure that you do this for every entry with the exception of "Explorer" and "Systray", those two files are required for any program to run under windows.
    bulletWhen you have only "Explorer" and "Systray" left in the window it means you have closed all background programs.
    bulletNote that when you restart your computer and programs will open again, and you will have to repeat the process.
  2. Install the Program:
    bulletInsert the Disc
    bulletAutoplay should commence
    bulletLeft-Click on "Install"
    bulletFollow the instructions to install the program
Method 7: Adjust Graphics Hardware Acceleration

To adjust graphics hardware acceleration, use the method described for your operating system:

Microsoft Windows 2000 or Microsoft Windows XP

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Display.
  3. On the Settings tab, click Advanced.
  4. Click the Troubleshoot tab.
  5. Move the Hardware Acceleration slider two notches to the left of Full (the Disable all cursor and advanced drawing accelerations setting).
  6. Click OK, and then click OK again.
  7. Test the game.
Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me)
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. On the Performance tab, click Graphics.
  4. Move the Hardware Acceleration slider one notch to the left of Full (the Most acceleration setting).
  5. Click OK, and then click Close.
  6. If you are prompted to restart the computer, click Yes.
Method 8: Lower Sound Card Hardware Acceleration
  1. Click Start, and then click Run.
  2. In the Open box, type dxdiag, and then click OK.
  3. On the Sound tab, in the DirectX Features section, change the Hardware Sound Acceleration Level to Basic acceleration.
  4. Click Exit.
Method 9: Download and Install the Most Recent Version of DirectX

To download the latest version of DirectX, visit the following Microsoft Web site: http://www.microsoft.com/directx

After downloading, open the file and follow the instructions.

Method 10: Create a New User Account in Windows XP

Windows XP Home Edition

  1. Click Start, click Control Panel, and then click User Accounts.
  2. In the Pick a task list box, click Create a new account.
  3. Type the name that you want to use for the account, and then click Next.
  4. Select the account type that you want, and then click Create Account.
Note: Most games require a user account with administrator account type to run and will not be supported if using another limited account.

Windows XP Professional Edition

  1. Click Start, click Control Panel, and then click User Accounts.
  2. On the Users tab, click Add.
  3. Type a name for your user account, your full name, and a description for your account.
  4. If your computer is set up as part of a client/server network, type the domain name, and then click Next.
    Note: If your computer is set up as an individual computer (without a network) or in a peer-to-peer network, you do not have to provide a domain name.
  5. Type a user password, and then type the user password again to confirm it.
    Important: Passwords are case-sensitive. For example, "MyPassword" and "mypassword" are treated as two different passwords.
  6. Click Next.
  7. Select the level of access for your user account, and then click Finish.
Note Some games require a user account with Administrator level access to run.
 
Issue Laptops not supported
Description  
Solution Our products have not been tested to be used on laptop computers. Laptops are all-in-one devices that combine a monitor, CPU, keyboard, video and audio cards. Because of this, some resources are ‘shared’ or ‘integrated’. Also the CPU or processors have a different architecture than that of desktop PC's. Therefore the device performance is different and game stability cannot be guaranteed.

While we do not support or test our products on laptops, that does not neccessarily mean that they will not run. We would recommend that you update all device drivers associated with your laptop and try the game. If this still does not work, then I would like to re-iterate that unfortunately there is no further help or support we can provide you.
 
Issue Program will not Autorun when disk is inserted (Launcher not Launching)
Description  
Solution Follow these simple steps to a quick and easy solution!!

To Launch installer:

1.Double click on my computer (if you have WinXP go to Start/All Programs)
2.In your CD-Rom drive you should see the Encore Logo - right click on it
3.Left click on explore
4.Look for a setup.exe or install.exe - double click on it (go to installation complete instructions steps 9-12 below)

(If no install or set-up can be found here, continue to step 5)

5.Find the folder that best describes the program you are attempting to launch.
6.Double click to open folder
7.Locate set-up or install icon - double click to launch
8.Follow installation instructions.


After installation is complete:

9. Go to start
10. Programs (if you have WinXP go to All Programs)
11. Locate newly installed folder/program
12. Single click to launch
 
Issue Will Not Run On Win NT/2000
Description  
Solution Thank you for contacting us, although we are sorry to advise you that this software is not compatible with Windows 2000 or Windows NT.

We apologize for any inconvenience this may have caused you.
 
Issue 16 Bit Windows Subsystem error during install
Description  
Solution This is a Windows XP and Windows 2000 exclusive error message. If you recieved this error message, then a windows file 'autoexec.nt' has been removed from the system32 directory. Please follow the instructions below to fix this issue:
bulletSelect start
bulletSelect search
bulletSelect all files and folders from the list
bulletType in autoexec.nt in the search field (this should bring up at least one option located in the C:\windows\repair folder
bulletRight click on this entry and select copy
bulletDouble click on My Computer (may be on the start menu or desktop)
bulletSelect the C: drive
bulletDouble click on the Windows folder
bulletDouble click on the System32 folder
bulletChoose edit from the top and select paste
bulletClose all windows and try installing the program again
If the above workaround does not fix your issue, then the autoexec.nt file has been corrupted and is unusable. From what we have seen this issue happens because spyware software (not a virus) has corrupted your 16 bit windows application files in your windows install. You will need to replace or repair this file. Please try downloading and running the following fix:
Click here to download xp_fix.exe (143.2 KB)
 
 
Downloads

Click here to download xp_fix.exe (143.2 KB)
 
 
System Requirements
 
  Win
Platform:   Windows(R) 95/98, XP
CPU: Pentium(R) 100 MHz or faster
Hard Disk: 10MB
RAM: 16MB
CD-ROM: 4X
Monitor: 640x480, 256 color
Sound Card: yes
Optional: none
Other: Mouse, Speakers

 



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Last modified:03/27/2008