Welcome to support.selectsoft.com
Where in Time is Carmen Sandiego?® (2 CDs)
FAQs - Downloads - System Requirements

Where in Time is Camen Sandiego?
 
Time-Travel Adventures Bring History to Life! Travel through 18 historic adventures to catch Carmen and her time-traveling tricksters before they plunder another precious relic from the past. Your journey begins in the tombs of Ancient Egypt and ends over 3,000 years later with the launching of the first person into space. Features: Explore Ancient Civilizations: -The book of the Dead has been stolen! Decipher Hieroglyphs to prepare an Egyptian Pharaoh for the Afterlife. -Ancient Egypt -Ancient Mali -Inca Empire -Aztec Empire Experience Historic Events: -Help Thomas Jefferson write the Declaration of Independence. -England's Feudal System Collaborate with Artists, Writers and Composers: -Restore order to Beethoven's musical masterpieces so he can conduct his 5th and 6th symphonies. -Leonardo da Vinci -William Shakespeare -Ludwig van Beethoven -Murasaki Shikibu, First Novelist Advance Scientific Progress: -Launch Yuri Gagarin and his rocket ship into space. -1st Light Bulb -1st Printing Press -1st Underground Water System Catch Carmen and her time-traveling tricksters before they plunder another precious relic from the past. As an agent of the ACME Detective Agency, it's up to you to preserve the world's historic inheritance. -Advance through centuries of historically rich adventure games. -Solve creative puzzles that bring history to life! -Engage in in-depth conversations with over 50 historical figures.
FAQs
bullet Blank Screen Shows During Introduction Movies 
bullet Duplicate Color Puzzle Piece in Case 14
bullet SNDREC32.EXE and SOUNDREC.CNT Cannot be Found
bullet Error: Reset ...Colors to 256 (Windows® 3.1)
bullet ThreadsLib Could Not Be Found
bulletRequires DirectX® 3.0
bullet Cannot Initilize Graphics (Windows® 95/98)
bullet Error-192 Occurs at Launch (Macintosh®)
bullet Screen Flashes or Corrupted Display
bullet256 Colors Required
bulletDefault Program Paths
bullet Auto-Install Does Not Begin
bulletCD Is Not Recognized
bullet Incompatible Version of the RPC Stub
Issue Blank Screen Shows During Introduction Movies
Description After a successful installation of Where in Time is Carmen Sandiego?™, the introduction movie plays, but the screen is blank. This issue typically occurs after launching the program while moving the mouse during the introduction movie sequence. Changing a QuickTime™ 32 video setting should resolve the issue.
Solution Complete the steps below to locate and change the QuickTime® 32 video setting.
  1. Close the program and return to the desktop.
  2. Click Start, choose Settings, and select Control Panel.
  3. In the Control Panel window, double-click the QuickTime® 32 icon.
  4. In the window that opens, click the More button near the bottom.
  5. Click the Video tab shown near the top of the window.
  6. Under the Optimization heading, select Bitmap BMP for the Draw Method, and click Apply.
  7. Click Yes to Apply modifications.
  8. Click Close.
  9. Start the program. The issue should be resolved.
Issue Duplicate Color Puzzle Piece in Case 14
Description As the player progresses through Where in Time is Carmen Sandiego?®, a duplicate color puzzle piece in Case 14 is discovered. (This duplicate piece takes the place of another color needed to complete the case.) A specific procedure can be completed to resolve this known issue.
Solution Complete the following procedure to restart Case 14.
  1. With the program running, click on File and select Save.
  2. In the list that appears, choose Return to Roster.
  3. Choose the player name and select Play.
  4. Choose Restart when prompted, "Do you want to continue or restart your case from the beginning?" Case 14 will be restarted from the beginning.
  5. When the Declaration puzzle is presented, place the cards in descending order from top to bottom.

NOTE: List the color of the card as the first line of the card. For example:

bulletPurple card: "In Congress, July 4, 1776…"
bulletYellow card: "When in the courses of human events,…"
bulletBlue card: "We hold these truths to be self-evident,…"
bulletGreen card: "Has forbidden his Governors to pass laws…"
bulletOrange card: "In every stage of these Oppressions…"
bulletLight-blue card: "We, therefore, the Representatives of the United States of America…"
Issue SNDREC32.EXE and SOUNDREC.CNT Cannot be Found
Description While using Where in Time is Carmen Sandiego?®, a message indicating that "SNDREC32.EXE and SOUNDREC.CNT cannot be found" is received. This type of error will, typically, occur when Windows® 95 has been installed without certain sound related multimedia components. (The error is not specific to any particular sound card.)
Solution
  1. Click File.
  2. Select Save.
  3. Select Return to Roster.
  4. Choose the desired player name.
  5. Select Play. When prompted "Do you want to continue or restart your case from the beginning?", choose Restart. This will allow Case 14 to start from the beginning.
  6. When the Declaration puzzle is presented, place the cards in descending order, from top to bottom.

Note: List with the color of the card as the first line of the card.

bulletPurple card - In Congress, July 4, 1776
bulletYellow card - When in the courses of human events,
bulletBlue card - We hold these truths to be self-evident,
bulletGreen card - Has forbidden his Governors to pass laws
bulletOrange card - In every stage of these Oppressions
bulletLight Blue card - We, therefore, the Representatives of the United States of America.
Issue Error: Reset ...Colors to 256 (Windows® 3.1)
Description The error message "Reset your colors to 256" is received shortly after launching Where in Time is Carmen Sandiego?®. This message is typically received when the program is installed on a computer using Windows® 3.1. On such a system, the program does not support color settings other than 256 colors. (This is a minimum system requirement.) Checking the current display settings should help to identify the source of the message.
Solution Check the video display line in Windows® Setup to verify that 256 colors has been chosen. To do this, complete the following procedure.
  1. Close the program and return Program Manager.
  2. Click the Main icon in Program Manager.
  3. Double-click the Windows® Setup icon.
  4. Verify that the Display line shows 256 colors.

NOTE: If 256 colors is not shown, consult the following:

bulletOne or more of the display drivers could have this resolution listed. However, in most cases, these display drivers will not work properly and could cause Windows® to crash. Contact the computer manufacturer or the video card manufacturer for additional information and assistance.
bulletIf the Windows® display drivers have been obtained from the computer or video card manufacturer, refer to the user's manual for additional instructions.
Issue ThreadsLib Could Not Be Found
Description The error "ThreadsLib could not be found" occurs when running the program on a PowerPC® with System 7.1.2.
Solution Where in Time is Carmen Sandiego?® requires the Threads Manager extension in order to run properly. This extension is located on the program CD. To install the extension:
  1. Close all programs that are running.
  2. Insert the Carmen Sandiego® CD into the CD-ROM drive.
  3. Double-click the Multimedia Extensions folder.
  4. Double-click the System 7.1.2 Users folder.
  5. Drag this extension on top of the CLOSED System folder on the hard drive.
  6. Click OK to confirm the transfer of the extension to the Extensions folder.
  7. Restart the computer and relaunch the program.
Issue Requires DirectX® 3.0
Description The error "Where in Time is Carmen Sandiego requires DirectX 3.0" occurs when installing the program on Windows® 95.
Solution This message can occur even if DirectX® 3.0 is installed. Click OK to close the error message, and the program should perform properly.

If not, reinstall DirectX® 3.0b from the program disc. To do so, follow the steps below:
 
  1. Double-click the My Computer icon on the Desktop.
  2. Right-click the cd-rom drive and select Install DirectX 3.0b from the pop-up menu.
  3. Follow the installation instructions and relaunch the program.

Note: If audio difficulties occur after closing the error message, contact the computer manufacturer for updated Sound Card drivers. Insure the drivers that are compatible with DirectX® are requested.

Issue Cannot Initilize Graphics (Windows® 95/98)
Description When attempting to launch Where in Time is Carmen Sandiego?®, a message indicating that the graphics cannot be initialized is received. This issue is usually the result of an incorrect Display setting. Changing this setting should resolve the issue.
Solution Complete the following procedure to change the color settings to 256 colors.
  1. Click Start, choose Settings and then click Control Panel.
  2. Double-click the Display icon.
  3. In the Display Properties window, select the Settings tab.
  4. Near the bottom-left portion of the window, under Colors (Windows® 98) or Color Palette (Windows® 95), click the drop-down menu and choose 256 Colors.
  5. Click Apply near the bottom-right portion of the window.
  6. Choose Yes if asked, "Do you want to restart the computer?

NOTE: If 256 Colors is not an available setting, contact the computer manufacturer for additional assistance and information.

Issue Error-192 Occurs at Launch (Macintosh®)
Description An Error-192 occurs when launching Where in Time is Carmen Sandiego?®. This issue is typically caused when the program is installed on a computer that does not meet the minimum system requirements. Updating the system to meet these requirements should allow the program to function properly.
Solution Verify that the computer meets the system requirements as noted below or on the program packaging.

Windows®
bulletWindows® 3.1 (or later)
bullet486DX/66 MHz (or faster)
bullet8 MB RAM (16 MB RAM recommended)
bullet5 MB free hard disk space
bullet2x CD-ROM drive
bulletSVGA 256 color display (16-bit high color supported on a Pentium® with DirectX®)
bulletSound card compatible with Windows®
bulletVideo and sound card compatible with DirectX® for Windows® 95
bulletDirectX® 5 and QuickTime™ v 2.1.2.59

Macintosh®

bulletPowerPC™
bulletSystem 7.1.2 (or higher)
bullet9.5 MB RAM free
bullet5 MB free hard disk space
bullet2x CD-ROM drive
bullet13" monitor, 256 color graphics display
Issue Screen Flashes or Corrupted Display
Description While using Where in Time is Carmen Sandiego?®, the screen flashes during transitions or shows additional corrupted display symptoms. This issue is often caused by a conflict between Where in Time is Carmen Sandiego?® and a particular background application. Removing the shortcut to this background application from the Startup folder should resolve the issue.
Solution Follow the instructions below to remove the Macromedia® Shockwave® Init shortcut from the Startup folder.
 
  1. Click Start, select Settings, and choose Taskbar & Start Menu.
  2. In the Taskbar Properties window, click on the Start Menu Programs tab.
  3. Click the Remove button.
  4. In the Remove Shortcuts/Folders window, double-click the Startup folder.
  5. In the list that appears, select the Shockwave® Init shortcut icon by clicking on it once.
  6. Click the Remove button.
  7. Close the windows and restart the computer.

NOTE: Shockwave® Init is a TSR (terminate and stay resident) program that controls the Shockwave® Remote Control Panel. In the future, the remote control can be activated from the Start Programs Menu by selecting Shockwave®, then Shockwave® Remote.

Issue 256 Colors Required
Description Where in Time is Carmen Sandiego?® requires that the Colors (Windows® 98) or Color Palette (Windows® 95) setting be set to 256 Colors. (This is a minimum requirement of the program.) Following a step-by-step procedure will allow changing of the setting, or verification that 256 Colors is chosen as one of the Display Settings.
Solution Complete the following procedure to change the color settings to 256 colors.
  1. Click Start, choose Settings and then click Control Panel.
  2. Double-click the Display icon.
  3. In the Display Properties window, select the Settings tab.
  4. Near the bottom-left portion of the window, under Colors (Windows® 98) or Color Palette (Windows® 95), click the drop-down menu and choose 256 Colors.
  5. Click Apply near the bottom-right portion of the window.
  6. Choose Yes if asked, "Do you want to restart the computer?"

NOTE: If 256 Colors is not an available setting, contact the computer manufacturer for additional assistance and information.

Issue Default Program Paths
Description Below are the default program paths for Where in Time is Carmen Sandiego?™.
Solution Setup Path: D:\Setup.exe

Hard Drive Location: C:\Program Files\Broderbund Software\Where in Time..?

Start Menu Location: Programs/Broderbund

Quicktime®: 2.1.2.59

DirectX®: 5.0

Other:

Issue Auto-Install Does Not Begin
Description Where in Time is Carmen Sandiego?™ CD into the CD-ROM drive, the installation does not begin. Installing the program manually will resolve the issue.
Solution Follow the steps below to complete a manual installation.
  1. Verify that the proper CD is inserted into the CD-ROM drive.
  2. Click Start and select Run. The Run dialog box will open.
  3. Type D:\SETUP.EXE in the Open: field. (The letter D represents the CD-ROM drive. If a different letter represents the CD-ROM drive, use that letter in the Open: field.)
  4. Click OK. The installation should begin.
  5. Follow the on-screen prompts to complete the installation.
Issue CD Is Not Recognized
Description After inserting the CD into the CD-ROM drive when prompted, the CD is not recognized. Any number of the following conditions may cause this issue: wrong CD is being used, CD needs cleaned, CD-ROM drive settings require changes, or the CD-ROM driver is corrupted, outdated, or the wrong one.
Solution By completing the procedures that follow, the CD-Read issue may be resolved. Begin with item one and proceed through the list.
 
  1. Verify that the correct CD is being used when prompted to insert the disc.
  2. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the disc. Using your fingertips and warm water, gently rub the soap on the disc in a circular motion. Rinse the disc thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
  3. Change the Read Ahead setting in the following manner:
  1. Return to the desktop and right click on the My Computer icon.
  2. Select Properties from the menu that appears and click on the Performance tab in the Systems Properties window.
  3. Click the File System button and click the CD-ROM tab.
  4. Locate Optimize Access Pattern For:.
  5. Click the arrow to the right of the information field and select the No Read Ahead option.
  6. Restart Windows®.
  1. Verify that the computer is utilizing a 32-bit file system. In the Systems Properties window (found in Step 3 above), click the Performance tab. Verify that the File System reads 32-bit. (If it reads anything else, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)
  1. Verify that the most current version of the driver for the CD-ROM drive is being used. Contact the computer manufacturer for additional information.
  2. Try to use a different disc in the CD-ROM drive to see if it can be read.
  3. If possible, insert the CD that is not being recognized into the CD-ROM drive of another computer to see if the issue remains.
Issue Incompatible Version of the RPC Stub
Description When attempting to install the program, the message "Error 0x90070725 Incompatible version of the RPC stub" appears. An incorrect version of the OLEAUT32.DLL file in the System folder causes this issue. Downloading and installing the correct version of the OLEAUT32.DLL file should resolve the issue. Consult this technical note for additional instructions.
Solution Contact Microsoft®, or visit http://support.microsoft.com and search for Knowledge Base Article Number: Q259737 to resolve this issue.
Downloads
 
System Requirements
Mac
Platform: System 7.1.2 or higher
CPU: 20MHz 68040 Processor or faster; PowerPC
Hard Disk: 5MB
RAM: 9.5MB
CD-ROM: 2X
Monitor: SVGA, 640x480, 256 color
Sound Card: yes
Optional: none
Other: Mouse, Speakers
Win
Platform: Win 3.1/95/98/Me
CPU: 66MHz 486DX or faster required
Hard Disk: 5MB
RAM: 8MB for Windows 3.1, 16MB for Windows 95/98/ME
CD-ROM: 2X
Monitor: SVGA, 640 x 480, 256 color: High color supported on Pentium with DirectX
Sound Card: Win-compatible
Optional: none
Other: Video and sound card compatible with DirectX for Windows 95/98/ME

 



#   A   B   C   D   E   F   G   H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   X   Y   Z

Home Request Support More Support Info Finding the MPSI #

Problems regarding this web site should be directed to support@selectsoft.com
Copyright © 2008 SelectSoft Publishing. All rights reserved.
Last modified:03/27/2008