Uncover the Stolen Treasures of Knowledge™

1. Click Start button, choose Settings and select Control Panel.
    
2. Double-click the QuickTime 32 icon.
    
3. Click the More button at the bottom of the window.
    
4. Click the Video tab.
    
5. Under Optimization, select Bitmap (BMP) for the Draw Method.
    
6. Click on the Apply button.
    
7. Click Yes in response to the question: "Do you want to apply modifications?"
    
8. Click Close.
    
9. Start Where in the World is Carmen Sandiego?®.

1. Click the Apple menu.
    
2. Click Control Panels.
    
3. Click Extensions Manager.
    
4. Locate and click the 7200 Graphics Accelerator extension. (This will turn off the extension.)
    
5. Reboot the computer and restart Where in the World is Carmen Sandiego?®.

1. Close all opened programs and windows.
    
2. From the Apple menu, select Control Panels and Extensions Manager.
    
3. Under the Extensions list, locate the ThreadsLib or Thread Manager listed.
    
4. Remove the checkmark to disable ThreadsLib or Threads Manager.
    
5. Click Restart and launch Where in the World is Carmen Sandiego?®.

1. Double-click the Hard Disk icon.
    
2. Double-click on the System folder.
    
3. Double-click the Extensions folder.
    
4. Locate ThreadsLib or Thread Manager.
    
5. Click and drag the extension out of the Extensions folder and place it on the Desktop. Do not place it in the Trash.
    
6. From the Special menu, select Restart.
    
7. Launch Where in the World is Carmen Sandiego?®.

1. Click on the Start button, choose Settings, and then select Control Panel.
    
2. Double-click the QuickTime 32 icon.
    
3. Click the More button at the bottom of the window.
    
4. Click the Video tab.
    
5. Under Optimization, select Bitmap (BMP) for the Draw Method.
    
6. Click Apply.
    
7. Click Yes in response to the question: "Do you want to apply modifications?"
    
8. Click Close.
    
9. Start Where in the World is Carmen Sandiego?®.

1. Make sure that Windows® 3.1 is running so that the Swap file space is also accounted.
    
2. Go to Program Manager and then double-click the Main group.
    
3. Double-click File Manager.
    
4. Look in the left corner on the bottom bar (or status bar) to observe the available amount of free hard drive space. (It will appear in units of MB or KB).
    
5. Contact your computer manufacturer for assistance in deleting items to free up hard drive space.
    
6. Once you have more free hard drive space, run Where in the World is Carmen Sandiego?®.

1. Run Windows®. (This will take into account the Swap file space.)
    
2. Double-click My Computer.
    
3. Click on the letter of your hard drive so that it is highlighted. (C is the most common letter for hard drives.)
    
4. Click File on the menu bar and then Properties.
    
5. Read the Properties window for the amount of free hard drive space.
    
6. Click on any addition hard drives on your computer and repeat steps three through four.
    
7. Contact your computer manufacturer for assistance with deleting items to free up hard drive space.
    
8. Once you have more free hard drive space, run Where in the World is Carmen Sandiego?®.

1. Click the Apple menu.
    
2. Select About this Macintosh. The Largest Unused Block must be at lease 5340K.

1. Double-click the Hard Disk icon on the desktop.
    
2. Double-click the System folder.
    
3. Click File on the menu bar and click New Folder.
    
4. Name the folder: Extensions Disabled.
    
5. Double-click the Extensions folder.
    
6. Click and drag all extensions except for CD-ROM, Quicktime, QuickTime Power Plug, Sound Manager and Speech Manager out of the Extensions folder and into the Extensions Disabled folder.
    
7. Close all folders.
    
8. Click Special and restart the computer.

1. Click the Apple menu.
    
2. Click Control Panels.
    
3. Click Extensions Manager.
    
4. Click the down arrow next to Sets (located at the top of the window).
    
5. Select Save Sets.
    
6. In the Save Sets dialog box, type a name for the set of extensions that are being saved.
    
7. Click OK.
    
8. Return to the Sets option.
    
9. Select All Off.
    
10. Place a checkmark next to these extensions: Apple CD-ROM, Quicktime, Quicktime Power Plug, Sound Manager and Speech Manager.
     
11. Return to the Sets option.
     
12. Select Save Sets.
     
13. Name the New Set Carmen Sandiego.
     
14. Close the Extensions Manager window.
     
15. Click Special and restart the computer.

1. Press and continue holding down the CTRL and ALT keys on your keyboard while you press and release the DELETE key.
    
2. The Close Program window should now appear.
    
3. Click on each program, except Explorer and Systray, so that it is highlighted and then press the DELETE key.
    
4. Continue Steps one through three until all programs but Exlorer and Systray are deleted from the Closed Program window.
    
5. Run the sound to see if the issue is resolved.

1. Click on the Start button, choose Settings, and then click Control Panel.
    
2. Double-click QuickTime 32.
    
3. Click the More button, found at the bottom of the window.
    
4. Click the Video tab.
    
5. Under Optimization, select Bitmap (BMP) for the Draw Method.
    
6. Click on the Apply button.
    
7. Click Yes to apply modifications.
    
8. Click the Audio tab.
    
9. Remove the check for Automatic Rate Adjustment.
    
10. In the Sample Rate section for Requested Hz. click the down arrow and choose 11025 from the drop down menu.
     
11. Click Apply.
     
12. Click Yes to apply modifications.
     
13. Click the Close button at the bottom.
     
14. Close the Control Panel.
     
15. Start Where in the World is Carmen Sandiego?® and the issue should now be resolved.

1. Select Control Panels from the Apple menu.
    
2. Select the Sound control panel.
    
3. Select Sound Out, found in the drop-down box toward the top of the panel.
    
4. Choose a higher setting than the current one for the Rate box.
    
5. Run Where in the World is Carmen Sandiego?®. If the sound remains choppy, then try the next higher Rate setting.
    
6. If the Sound Out rate adjustment does not help, then continue with the instructions to minimize the extensions.
    
7. Choose the instructions for either the System Software 7.0 to 7.1 or the System Software 7.5 or Higher.

1. Double-click the Hard Disk icon on the desktop.
    
2. Double-click the System folder.
    
3. Click File and choose New Folder.
    
4. Name the folder Extensions Disabled.
    
5. Double-click on the Extensions folder.
    
6. Click and drag all extensions except for Apple CD-ROM, Foreign File Access, and QuickTime, QuickTime Powerplug, Sound Manager, and Speech Manager to the Extensions Disabled folder.
    
7. Close All folders.
    
8. Click Special and restart Where in the World is Carmen Sandiego?®.

1. Click on the Apple.
    
2. Click Control Panels.
    
3. Click Extensions Manager.
    
4. Click the down arrow next to the word "Sets."
    
5. Select Save Sets.
    
6. Type the name NORMAL in the Save Sets dialog box.
    
7. Click OK.
    
8. Click the down arrow next to Sets again.
    
9. Select All Off.
    
10. Place a check mark next to these extensions: Apple CD-ROM, Foreign File Access, Quicktime, Quicktime Powerplug, Sound Manager and Speech Manager.
     
11. Close Sets option again.
     
12. Select Save Sets
     
13. Name the new set Carmen Sandiego.
     
14. Close the Extensions Manager window.
     
15. Click Special and restart Where in the World is Carmen Sandiego?®.

1. Click the Apple.
    
2. Select About this Macintosh.
    
3. For Largest Unused Block it must be at lease 5340K or greater available.
    
4. To free up more space, refer to your Macintosh General Troubleshooting Guide or contact Apple® for assistance.

1. Click Start, choose Settings and click Control Panel.
    
2. Double-click Multimedia.
    
3. Click the Advanced tab.
    
4. Click the plus symbol (+) before the Audio Devices line.
    
5. Double-click the Audio for Ultra Wave and Midi Synth line.
    
6. Click Settings.
    
7. Change the default cache size in the Patch and Playback DMA section from 8 MB (or 8192) to 2 MB (or 2048).
    
8. Click OK to exit all of the dialog boxes.
    
9. Restart the Windows® and then restart Where in the World is Carmen Sandiego?®.

1. From Program Manager click on the Main Program group icon.
    
2. Double-click Control Panel.
    
3. Double-click the 386 Enhanced icon.
    
4. Click Virtual Memory.
    
5. Choose Change.
    
6. Select Permanent for the Swap File (as long as the hard drive is not compressed).
    
7. Set the size of Virtual Memory to at least 19,000KB.
    
8. Click OK.
    
9. Restart the computer.

1. Listen to the introduction. The Guides will remain in Explore mode until you listen to the first part of their introduction.
    
2. After the intro, click Tell Me More. The Guides will now behave as if you are in the middle of a case.
    
3. Retrieve the Guides in the next country. (Otherwise, you will not be able to summon them anymore.)

1. Double-click the Main Program group icon.
    
2. Double-click Control Panel.
    
3. Double-click 386 Enhanced.
    
4. Click Virtual Memory.
    
5. Click Change.
    
6. Select Permanent for the Swap File.
    
7. Click OK.
    
8. Close all windows and launch Where in the World is Carmen Sandiego?®.

1. Simultaneously press the CTRL and ESC keys on the keyboard.
    
2. With the exception of the Program Manager, click once on each item found in the Task List window so that it is highlighted and click End Task.
    
3. Continue the process as described above to End Task on each program, leaving the Program Manager running.
    
4. From the Program Manager, double-click Main.
    
5. Double-click File Manager.
    
6. On the left side of the screen, locate and double-click the Windows folder.
    
7. On the right side of the screen, locate and double-click the QTW.INI file. The QTW.INI file should open.
    
8. Locate the a [VIDEO] header.
    
9. Locate the line under the [VIDEO] header that reads as OPTIMIZE=HARDWARE. If there is not a [VIDEO] header above the OPTMIZE line, add one. Normally the file will look like the following:

   [Quicktime for Windows]
   [VIDEO]
   OPTIMIZE=HARDWARE

10. Change OPTIMIZE=HARDWARE to OPTIMIZE=BMP.
     
11. Click File on the menu bar and choose Save.
     
12. Close File Manager.
     
13. Run Where in the World is Carmen Sandiego?®.

1. Click Start, choose Settings and click Control Panel.
    
2. Double-click the System icon.
    
3. Click the Performance tab.
    
4. Verify that the description next to the File System line indicates 32-bit. If the File System line indicates that some of the drives have MS-DOS compatibility, then 16-bit drivers for the CD-ROM drive are in use.
    
5. Click the Device Manager tab.
    
6. Look for a line that reads Display Adapters. If this line is not listed, then 16-bit drivers for the video card are in use.
    
7. Look for a line that reads Sound Video and Game Controllers, if this line is not present, then 16-bit drivers for the sound card are in use.
    
8. Contact the computer manufacturer to upgrade these drivers to 32-bit. The sound issue should be resolved after 32-bit drivers are installed.

1. From the main screen of the game, click on the tab farthest to the left.
    
2. Click on Game Options
    
3. Click on Location Music.
    
4. Click OFF.

1. Close programs and all open windows and return to the desktop.
    
2. Click Start, select Settings and choose Control Panel.
    
3. Double-click the Display icon.
    
4. In the window that appears, select the Settings tab.
    
5. At the bottom-left of the window under Colors (Windows® 98) or Color Palette (Windows® 95), click the drop-down menu and choose 256 Colors.
    
6. Click Apply at the bottom-right of the window.
    
7. Choose Yes if asked, "Do you want to restart the computer?"
    
8. Launch and use the program.

1. Close programs and all windows and return to the desktop.
    
2. Click Start button, choose Settings and click Control Panel.
    
3. Double-click Multimedia. The Audio tab should be the active tab within the Multimedia Properties.
    
4. Locate the Preferred Device line found on the Audio tab.
    
5. Verify that the Preferred Device line does not indicate Wave Device for Voice Modem.
   
   NOTE: If the Wave Device for Voice Modem setting appears, click the down arrow next to the Preferred Device line and select a different sound setting.
   
    
6. Click the MIDI tab.
    
7. Set the Single Instrument line to Synthesizer, FM Synthesis or MPU-401 Compatible Device. Do not select an External MIDI Device.
    
8. Click the Apply button and restart Where in the World is Carmen Sandiego?®. The issue should be resolved.

1. Close programs and all windows and return to the desktop.
    
2. Click Start button, choose Settings and click Control Panel.
    
3. Double-click Multimedia.
    
4. Click the MIDI tab.
    
5. Click Custom configuration and then click the Configure button.
    
6. Click Channel 1 and click Change.
    
7. Click the down arrow on the Instrument line and select the same driver you selected for Single Instrument. (See Step 7 above.)
    
8. Repeat this procedure for Channels 2-10 and Channels 13-16.
    
9. When the changes have been made, click OK and choose Apply.
    
10. Run Where in the World is Carmen Sandiego?®. The issue should now be resolved.

1. Click on the Start button, choose Settings, and then click Control Panel.
    
2. Double-click Multimedia.
    
3. The Audio tab should be the active tab within the Multimedia Properties.
    
4. Look for the Preferred Device line, found on the Audio tab.
    
5. Verify that the Preferred Device line does not indicate Wave Device for Voice Modem.
    
6. Click the down arrow next to the Preferred Device line if the setting appears as Wave Device for Voice Modem and select a different sound setting.
    
7. Click the MIDI tab.
    
8. The Single Instrument line should be set to Synthesizer, FM Synthesis, or MPU-401 Compatible Device. Change the Single Instrument one to one of the above if the line indicates something else. However, do not select an External MIDI Device.
    
9. Click on the Apply button and restart Where in the World is Carmen Sandiego?®.

1. Click Custom configuration and then click the Configure button.
    
2. Click Channel 1 and then click the Change button.
    
3. Click the down arrow on the Instrument line and select the same driver you selected for Single Instrument.
    
4. Repeat this for Channels 2-10 and Channels 13-16.
   
    
5. Run the Where in the World is Carmen Sandiego?®.

1. Click Start, select Settings and choose Taskbar & Start Menu.
    
2. Click the Start Menu Programs tab.
    
3. Click on the Remove button.
    
4. Double-click the Startup folder.
    
5. Select the Shockwave® Init shortcut icon.
    
6. Click on the Remove button.
    
7. Restart Windows®.
    
8. Run Where in the World is Carmen Sandiego?®.

1. Close programs and all open windows and return to the desktop.
    
2. Click Start, select Settings and choose Control Panel.
    
3. Double-click the Display icon.
    
4. In the window that appears, select the Settings tab.
    
5. At the bottom-left of the window under Colors (Windows® 98) or Color Palette (Windows® 95), click the drop-down menu and choose 256 Colors.
    
6. Click Apply at the bottom-right of the window.
    
7. Choose Yes if asked, "Do you want to restart the computer?"
    
8. Launch and use the program.

1. Verify that the proper CD is inserted into the CD-ROM drive.
    
2. Click Start and select Run. The Run dialog box will open.
    
3. Type D:\SETUP.EXE in the Open: field, where the D represents the letter identifying the CD-ROM drive. If the CD-ROM drive in use is represented by different letter, use that letter instead.
    
4. Click OK. The installation of the program should begin.
    
5. Follow the prompts to complete the installation.

1. Verify that the correct CD is used when prompted to insert the disc.
    
2. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the CD. Using your fingertips and warm water, gently rub the soap on the CD in a circular motion. Rinse the CD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
    
3. Change the Read Ahead setting in the following manner:

1. Return to the desktop and right click on the My Computer icon.
    
2. Select Properties from the menu that appears and click on the Performance tab in the Systems Properties window.
    
3. Click the File System button and click the CD-ROM tab.
    
4. Locate Optimize Access Pattern For:.
    
5. Click the arrow to the right of the information field and select the No Read Ahead option.
    
6. Restart Windows®.

4. Verify that the computer is utilizing a 32-bit file system. In the Systems Properties window (found in Step 3 above), click the Performance tab. Verify that the File System reads 32-bit. (If it reads anything else, contact the computer manufacturer for installation of the proper CD-ROM or hard drive drivers.)
    
5. Verify that the most current version of the driver for the CD-ROM drive is being used. Contact the computer manufacturer for additional information.
    
6. Try to use a different CD in the CD-ROM drive to see if it can be read.
    
7. If possible, insert the CD that is not being recognized into the CD-ROM drive of another computer to see if the issue remains.

1. After logging in to Windows®, insert the Where in the World is Carmen Sandiego® install CD into the CD-ROM drive
   
   NOTE: If the installation does not begin, complete these steps to continue:

1. Click Start on the Windows® taskbar.
    
2. Click the Control Panel icon. The Control Panel window will open and the Pick a Category menu will appear. (If the menu does not appear, then it is likely that the Windows Classic View option is active. To change views, click Switch to Category View.)
    
3. Click the Add or Remove Programs icon. (This icon appears as CD-ROM in front of an open box.) The Add or Remove Programs window will open.
    
4. Click the Add New Programs icon located on the left side of the window.
    
5. Click the CD (or Floppy) button. A window will open entitled: “Install Program from the Floppy Disk or CD-ROM.” The following prompt will also appear: “Insert the first installation disk or CD-ROM.”
    
6. Insert the disk into the appropriate drive (if needed) and click Next. The Run Installation Program window will open. Windows® XP will automatically locate the correct installation file and disk drive. (The Browse button is used to select a different drive and/or file during the installation if desired.)
    
7. Click Finish to begin the installation.

NOTE: If the system is setup with multiple user accounts, a window may appear entitled: "Install Programs as Other User." Some programs require the user to have Administrative Privileges in order to run the installation. If assistance is needed to manipulate user-account settings, refer to the Windows® XP Help section, the system administrator or contact technical support for the particular computer. Successful installation of the program may not be possible without Administrator Privileges. Click OK to close this window.

2. Follow the onscreen instructions to install the program.

1. Uninstall the program using the Add or Remove Programs Control Panel (Steps a-c under Installing in Windows® XP).
    
2. After removing the program, or if the program does not show in the Add or Remove Programs Control Panel, continue with the next step.
    
3. Verify the Minimum System Requirements of the program that is to be installed. (This information will be needed as the procedure below is completed.)
    
4. Close programs and return to the desktop.
    
5. Insert the program (or installation) CD into the CD-ROM drive.
   
   NOTE: If a program installation screen appears prompting you to install the program, click the selection (i.e., No, Cancel or Exit the Installation, etc.) that will cancel the installation, and return to the desktop.
   
    
6. Click Start on the Windows® taskbar.
    
7. Click All Programs, choose Accessories and select Program Compatibility Wizard. The icon appears as a question mark (?). The Program Compatibility Wizard Welcome window will open.
    
8. Click Next.
    
9. Click the "I want to use the program in the CD-ROM drive" radio button.
10. Click Next. A window presenting the different Windows® Compatibility Modes will open.
     
11. Click the radio button next to the desired Compatibility Mode and click Next. (Consult the Minimum System Requirements of the program that is to be installed [Step 1] for system information.) The window that appears allows for the selection of 256 Colors and/or 640 X 480 Pixel Screen Resolution.
    
    NOTE: These display settings are not available options in Windows® XP. They are only available when running a program in Program Compatibility Mode. The only reason to choose either of these settings is if you are experiencing difficulty installing or running an older application designed to run in MS-DOS®, Windows® 3.1 or Windows® 95. If all options remain unchecked, then the current Colors and Screen Resolution settings will not be altered.
    
    By default, Windows® XP uses visual themes that may change the appearance or behavior of other programs, especially those games or educational programs that include intensive graphics and animation. To prevent the visual themes from affecting these programs, check Disable Visual Themes.
    
     
12. Click Next. A window showing the heading "Test Your Compatibility Settings" will appear. In addition, the settings that you selected will appear.
     
13. Verify that the settings are correct.
    
    NOTE: If the settings are not correct, click the Back button to return to the previous screen (or screens) and make the necessary changes.
    
     
14. With the correct settings selected and showing in the "Test Your Compatibility Settings" window, click Next. The program installation will begin.
     
15. Follow the prompts to install the program.
     
16. After the installation is complete, close the program to return to the Program Compatibility Wizard.
    
    NOTE: After the program is closed, the window with the "Did the program work correctly?" question will reappear. The "Yes. Set this program to always use these compatibility settings" will be selected.
    
     
17. If the program functioned properly using the compatibility mode that was selected in Step 11 (above), click Next-the Program Compatibility Data window will open-and continue with Step 18.
    
    NOTE: If the program did not function correctly, uninstall the program (using the Add or Remove Programs Control Panel: Step 1) and repeat the above procedure, choosing different compatibility settings.
    
     
18. In the window that opens, select Yes or No and click Next. The Completing the Program Compatibility Wizard window will appear.
     
19. Click Finish to close the window.
     
20. Launch and use the program.

1. Close programs, return to the desktop, and click Start on the Windows® taskbar.
    
2. Click All Programs, choose Accessories and select Program Compatibility Wizard. The icon appears as a question mark (?). The Program Compatibility Wizard Welcome window will open.
    
3. Click Next.
    
4. Click the "I want to choose from a list of programs" radio button. A list of programs will appear.
    
5. Select the program that is to run in a Compatibility Mode.
    
6. Click Next. A window presenting the different Windows® Compatibility Modes will open.
    
7. Click the radio button next to the desired Compatibility Mode and click Next. The window that appears allows for the selection of 256 Colors and/or 640 X 480 Pixel Screen Resolution.
   
   NOTE: These display settings are not available options in Windows® XP. They are only available when running a program in Program Compatibility Mode. The only reason to choose either of these settings is if you are experiencing difficulty installing or running an older application designed to run in MS-DOS®, Windows® 3.1 or Windows® 95. If all options remain unchecked, then the current Colors and Screen Resolution settings will not be altered.
   
   By default, Windows® XP uses visual themes that may change the appearance or behavior of other programs, especially those games or educational programs that include intensive graphics and animation. To prevent the visual themes from affecting these programs, check Disable Visual Themes.
   
    
8. Click Next. A window showing the heading "Test Your Compatibility Settings" will appear. In addition, the settings that you selected will appear.
    
9. Verify that the settings are correct.
   
   NOTE: If the settings are not correct, click the Back button to return to the previous screen (or screens) and make the necessary changes.
   
    
10. With the correct settings selected and showing in the "Test Your Compatibility Settings" window, click Next. A screen showing the following question will open: "Did the program work correctly?" In addition, the program selected in Step 5 (above) will launch.
     
11. Run the program to test the settings.
     
12. After testing the settings, minimize (or close) the program to return to the Program Compatibility Wizard.
    
    NOTE: After the program is minimized (or closed), the window with the "Did the program work correctly?" question will reappear. The "Yes. Set this program to always use these compatibility settings" will be selected.
    
     
13. If the program functioned properly using the compatibility mode that was selected in Step 7 (above), click Next. The Program Compatibility Data window will open.
    
    NOTE: If the program did not function correctly, click "No, try different compatibility settings" and complete the Wizard. After completing the wizard, try the program again.
    
     
14. In the window that opens, select Yes or No and click Next. The Completing the Program Compatibility Wizard window will appear.
     
15. Click Finish to close the window.
     
16. Launch (if necessary) and use the program.

1. Close all programs and return to the desktop.
    
2. Click Start and select Control Panel.
    
3. In the Control Panel window, double-click Sounds, Speech, and Audio Devices.
    
4. Double-click Sounds and Audio Devices.
    
5. Click the Audio tab.
    
6. Click the down arrow next to MIDI Music Playback and change the Single Instrument selection to MPU-401 (or one most similar to this).
    
7. Click Apply and click OK.
    
8. Close all open windows and run the program.

1. Double-click My Computer.
    
2. Double-click Printers.
    
3. Right-click on the updated printer and choose Set as Default. A checkmark will appear beside the printer icon.
    
4. Launch and use the program.

1. Double-click My Computer.
    
2. Double-click Control Panel.
    
3. Double-click Printers.
    
4. Right-click on the updated printer and choose Set as Default. A checkmark will appear beside the printer icon.
    
5. Launch and use the program.

1. Click Start and choose Printers and Faxes.
    
2. Right-click on the updated printer and choose Set as Default. A checkmark will appear beside the printer icon.
    
3. Launch and use the program.