Welcome to support.selectsoft.com
Williams-Sonoma Guide to Good Cooking
FAQs - Downloads - System Requirements
 		 Williams-Sonoma Guide to Good Cooking
 
 
 
Williams-Sonoma Guide to Good Cooking is a culinary resource that allows you to quickly access a wealth of popular and proven recipes plus video clips on cooking techniques. It includes an illustrated glossary of ingredients and cooking terms. Based on the best-selling Williams-Sonoma Kitchen Library cooking series, this CD-ROM version is an invaluable reference and productivity tool. It offers 1,000 kitchen-tested recipes created by world-renowned chefs! Each kitchen-tested recipe included in this complete culinary guide is a proven favorite, expressly designed for everyday home enjoyment. The guide also contains a wealth of expert cooking advice - from tips on selecting fresh ingredients to helpful video clips on a variety of cooking techniques. For both novice and experienced cooks.

 
 
FAQs
bulletDirectX® Sound Issues
bullet Monitor Should Be Set to Thousands of Colors
bullet Windows®: WS Requires QuickTime™ v 2.11
bulletError Type 10 (Macintosh@)
bullet Unable to Print Using Apple® LaserWriter® 8
bullet Deleting Menu from the Menu Planner
bullet Go To Button does Not Work with Windows® 95/98
bullet CD Appears Blank on Windows® 95/98 Systems
bullet Fractions Print As Symbols in OS 8 (Macintosh®)
bullet Mac®: WS Requires QuickTime™ Version…
bullet Unable to Copy Archive.z (Windows® 95)
bullet WS Guide.exe-Unable To Locate...(Windows® NT/2000/XP)
bullet Only the Header Prints (Macintosh®)
bullet WSKL.STR Could Not Be Found
bullet This Application Has Failed...(Windows® NT/2000/XP)
bullet WINSPOOL.DLL Not Found (Windows® NT/2000/XP)

 
 
Issue DirectX® Sound Issues
Description  
Solution The program requires that your sound card have drivers that are DirectX® certified. Without specific sound card drivers, the program may not function properly. To resolve the issue, complete the following steps:
  1. Start the Williams-Sonoma Guide to Good Cooking™.
     
  2. Click at the top of the screen (using the left mouse button) to bring up the menu bar.
     
  3. Look for the Sound listing or title. If Sound is not listed as an option in the menu bar, it is likely that the sound card drivers are not DirectX® certified. Please contact the sound card manufacturer for drivers that are DirectX® certified.
NOTE: If Sound is listed, contact the sound card manufacturer for updated drivers that are DirectX® certified.
 
Issue Monitor Should Be Set to Thousands of Colors
Description  
Solution After the program is launched, the following message is received: Monitor should be set to thousands of colors. An incorrect display setting typically causes this message. Changing the display setting should resolve the issue. Complete the following procedure to change the display setting.
  1. Click Start, choose Settings and then click Control Panel.
     
  2. Double-click the Display icon.
     
  3. In the Display Properties window, select the Settings tab.
     
  4. Near the bottom-left portion of the window, under Colors (Windows® 98) or Color Palette (Windows® 95), click the drop-down menu and choose 16-bit High Color.
     
  5. Click Apply near the bottom-right portion of the window.
     
  6. Choose Yes if asked, "Do you want to restart the computer?"
NOTE: If 16-bit High Color is not an available setting, contact the computer manufacturer for additional assistance and information.
 
Issue Windows®: WS Requires QuickTime™ v 2.11
Description  
Solution The error "WS requires QuickTime™ Version 2.11" occurs during the installation of the program. This error is usually caused by an incomplete installation of QuickTime™. Reinstalling the program should resolve the issue. To reinstall the program and QuickTime™, follow the instructions below.
 
  1. Close programs and return to the desktop.
     
  2. Insert the CD into the CD-ROM drive.
     
  3. Click Start and select Run.
     
  4. Type D:\qtwsetup\qt32inst.exe (where D represents the letter of the CD-ROM drive in use) in the Open: line.
     
  5. Click OK.
     
  6. Follow the on-screen prompts to complete the installation. (If prompted to delete existing versions of QuickTime™ choose Delete. Only older versions of the 32-bit QuickTime™ will be deleted.)
     
  7. Once the installation is complete, run the program. The issue should be resolved.
 
Issue Error Type 10 (Macintosh@)
Description  
Solution When attempting to launch Williams-Sonoma Guide to Good Cooking™, the program crashes. In addition, an Error Type 10 message is received. This issue is caused by a conflict between the program and the operating system. Disabling file sharing should resolve the issue. Complete these steps to resolve the issue.
  1. Click the Apple Menu and choose Control Panels.
     
  2. Locate and click File Sharing.
     
  3. Turn off or disable file sharing.
     
  4. Close the Control Panel.
     
  5. Restart the Macintosh® by clicking Special from the menu bar and choosing Restart from the list that shows.
     
  6. Launch the program. The issue should be resolved.
 
Issue Unable to Print Using Apple® LaserWriter® 8
Description  
Solution When attempting to print using the Apple® LaserWriter® 8 printer, nothing happens. This condition is typically the result of an outdated printer driver. Updating the printer driver should resolve the issue. In order to successfully print using Williams-Sonoma Guide to Good Cooking™, version 8.3.3 (or higher) of the LaserWriter® printer driver needs installed. Contact the computer or printer manufacturer for updated driver and installation instructions.
 
Issue Deleting Menu from the Menu Planner
Description  
Solution After creating and saving menus using the Menu Planner, you want to delete one or more of the menus. This can be accomplished by completing a step-by-step procedure. Follow the steps below to delete one or more saved menus:
  1. Launch the program.
     
  2. Go to the Menu Planner portion of the program.
     
  3. Click File and select Open.
     
  4. Select the menu that is to be deleted.
     
  5. Click OK.
     
  6. After the menu appears on screen, click the Clear button.
     
  7. Select Delete Menu. The menu will be deleted.
 
Issue Go To Button does Not Work with Windows® 95/98
Description  
Solution After installing Williams-Sonoma Guide to Good Cooking™ on systems using Windows® 95 or Windows® 98, the Go To button does not function. When the button is activated, no menu opens. Sound card drivers that are not installed properly, outdated, or are not DirectX® certified generally cause this issue. Verifying sound card driver status should help to identify and resolve the issue. To resolve the issue, complete the following steps:
  1. Start the Williams-Sonoma Guide to Good Cooking™.
     
  2. Click at the top of the screen (using the left mouse button) to bring up the menu bar.
     
  3. Look for the Sound listing or title. If Sound is not listed as an option in the menu bar, it is likely that the sound card drivers are not DirectX® certified. Please contact the sound card manufacturer for drivers that are DirectX® certified.
NOTE: If Sound is listed, contact the sound card manufacturer for updated drivers that are DirectX® certified.
 
Issue CD Appears Blank on Windows® 95/98 Systems
Description  
Solution After obtaining a free copy of Williams-Sonoma Guide to Good Cooking™ and placing it in a system using Microsoft® Windows®, the CD shows 515 MB used but lists no files. The CD you have was bundled as a free CD with a Macintosh® system. The CD is an OEM (original equipment manufacturer) CD designed to be used only on Power Macintosh® systems. The Windows® files were not pressed to the CD during processing. Therefore, this particular copy of Williams-Sonoma Guide to Good Cooking™ is not intended for use on systems using Microsoft® Windows®.
 
Issue Fractions Print As Symbols in OS 8 (Macintosh®)
Description  
Solution For computers using Macintosh® OS 8.x (where x represents a version number), the default system font is Charcoal. This font causes the fractions in the program to print as symbols and not as fractions. Changing the default system font should help to resolve the issue. Changing the Charcoal font to the Chicago font can be completed using the steps below.
  1. Close programs and return to the desktop.
     
  2. Click the Apple menu.
     
  3. Select Control Panels.
     
  4. Select Appearance.
     
  5. Click Options on the left side of the screen.
     
  6. Select Chicago as the system font.
     
  7. Click the box in the upper-left to close this window.
     
  8. Select Special from the menu bar.
     
  9. Choose Restart.
     
  10. Launch the program and print. The issue should be resolved.
 
Issue Mac®: WS Requires QuickTime™ Version…
Description  
Solution While attempting to start Williams-Sonoma Guide to Good Cooking™ an error message indicates that WS requires QuickTime™ Version X (where X represents the version of QuickTime™). In addition to indicating that the proper version of QuickTime™ is not installed, the message may indicate that QuickTime™ cannot be found at all. Downloading the most recent free version of QuickTime™ from the Apple® Web site should resolve the issue. Complete the following steps to download the latest free version of QuickTime™.

Go to http://www.apple.com and download the latest free version of QuickTime™ available. When at the site, click Downloads and follow the instructions.

Additional Information

NOTE: On Macintosh® systems there are three files required for QuickTime™ to load:

QuickTime™

QuickTime™ Musical Instruments

QuickTime™ Power Plug

All three of these files must match version numbers exactly or none of them will load.

Complete this procedure to verify version numbers:
  1. Close programs and return to the desktop.
     
  2. Double-click the hard drive icon.
     
  3. Double-click the System Folder.
     
  4. Double-click the Extensions folder. A list of files or a group of icons should appear.
     
  5. Click View from the menu bar and choose By Name to view the files as a list sorted by alphabetical order.
     
  6. Locate one of the three main QuickTime™ files (listed above) and click once on it to select it.
     
  7. Click File from the menu bar and select Get Info. In the Get Info window a version number should appear above the comments box.
     
  8. Record the version number.
     
  9. Close the window and repeat Steps 6 though 8 for the remaining two QuickTime™ files (listed above).
     
  10. Compare the version numbers to verify that they match.
NOTE: If the versions do not match, check the Extensions Disabled folder and the Trash for other copies of these three files. It may be possible to make a working set out of the files found in any of the three locations.
 
Issue Unable to Copy Archive.z (Windows® 95)
Description  
Solution During the installation of Williams-Sonoma Guide to Good Cooking™, the following error message appears: Unable to copy archive.z. This message typically indicates that 16-bit drivers are being used in a 32-bit operating system. Checking for the proper drivers and updating those drivers (if needed) should resolve the issue. Complete the following to verify that 32-bit CD-ROM drivers are installed:
  1. Close programs and windows and return to the desktop.
     
  2. Click Start, select Settings and choose Control Panel.
     
  3. Double-click the System icon in the Control Panel window.
     
  4. Click the Performance tab. Locate the File System: entry. If the message "Some Drives are using MS-DOS compatibility mode" shows, then 16-bit drivers are in use.
  5. Contact the computer manufacturer to obtain 32-bit CD-ROM drivers and to install these drivers.
NOTE: If no reference to MS-DOS compatibility is made, it is likely that the system is having difficulty reading the CD. Complete the steps below to trouble-shoot the CD-read issue:
  1. Clean the CD. Place a small amount of nonabrasive, liquid soap on the shiny side of the disc. Using your fingertips and warm water, gently rub the soap on the disc in a circular motion. Rinse the disc thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
     
  2. Change the Read Ahead setting in the following manner:
  1. Return to the desktop and right click the My Computer icon.
     
  2. Select Properties from the menu that appears and click the Performance tab in the System Properties window.
     
  3. Click the File System button and click the CD-ROM tab.
     
  4. Locate Optimize Access Pattern For:.
     
  5. Click the arrow to the right of the information field and select the No Read Ahead option.
     
  6. Restart Windows®.
  1. Turn off DMA in the following manner:
  1. In the Systems Properties window (found in Step 3 above), click the Device Manager tab.
     
  2. Choose View Devices By Type. In the list that appears, locate CD-ROM or CD-ROM Controller.
     
  3. Click the plus (+) sign next to this listing.
     
  4. Using the left mouse button, double-click the name that appears.
     
  5. In the Properties window, click the Settings tab. Find the DMA checkbox and remove the checkmark (if one exists).
     
  6. Click OK.
  1. Verify that the most current version of the driver and firmware for the CD-ROM drive is being used. Contact the computer manufacturer for additional information.
     
  2. If possible, insert the problem disc into the CD-ROM drive of another computer to see if the issue remains.
 
Issue WS Guide.exe-Unable To Locate...(Windows® NT/2000/XP)
Description  
Solution During or after installing Williams-Sonoma Guide to Good Cooking™, the following message is received: WS Guide.exe - Unable To Locate DLL "the dynamic link library Winspool.dll could not be found in the specified path..." This message occurs when attempting to run Williams-Sonoma Guide to Good Cooking™ in Windows® 2000 or Windows® XP. Renaming the WINSPOOL.DRV file will help to identify the source of this issue. Consult with the remainder of this technical note for more information and the procedure. Follow the procedure below for the operating system in use. Choose one of the following:

NOTE: The resolution below for Windows® 2000/XP uses a compatibility mode option which is not available in Windows NT®. As a result, Williams-Sonoma Guide to Good Cooking™ is not supported on Windows NT®.


Windows® XP
 
  1. Close all programs and windows and return to the desktop.
     
  2. Click Start and select My Computer. The My Computer window will open.
     
  3. Click Tools on the menu bar and select Folder Options. The Folder Options window will open.
     
  4. Click the View tab.
     
  5. Locate the "Hidden files and folders" folder under the Advanced Settings: section and select "Show hidden files and folders."
     
  6. Verify that the box to the left of "Hide extensions for known file types" is not checked. (If it is checked, click once in the box to remove the checkmark.)
     
  7. Click Apply and click OK.
     
  8. Double-click the C: drive icon.
     
  9. Double-click the Windows folder.
     
  10. Double-click the System folder. Do not click the System32 folder.
     
  11. Locate the WINSPOOL.DRV file and click on it once to select it.
     
  12. Click Edit in the menu bar and choose Copy.
     
  13. Click Edit in the menu bar and choose Paste. A file named “Copy of WINSPOOL.DRV” will appear.
     
  14. Right-click the Copy of WINSPOOL.DRV file and choose Rename from the menu that appears.
     
  15. Type WINSPOOL.DLL and tap ENTER on the keyboard.
     
  16. After renaming the WINSPOOL.DRV file to WINSPOOL.DLL, close all windows and return to the desktop.
     
  17. Click Start, select All Programs and choose Broderbund Software.
     
  18. Right-click on the Williams-Sonoma Guide to Good Cooking™ icon and left-click Properties from the menu that appears. The Williams-Sonoma Guide to Good Cooking™ Shortcut Properties window will open.
     
  19. Click the Compatibility tab.

    NOTE: In some instances, the following message may appear: "The folder $Install_ToDirectory specified in the Start in box is not valid. Make sure that the folder exists and that the path is correct."

    If the message appears, enter the directory that identifies where the program is installed. After entering the correct directory location in the Start in box, click the Compatibility tab and continue with the next step.

     
  20. Verify that the box to the right of "Run this program in compatibility mode for" is checked. If it is not checked, click once in the empty box to check it.
     
  21. Select Windows 95 from the drop-down menu.
     
  22. Check the box to the right of "Run in 256 colors" by clicking once in the empty box.
     
  23. Click Apply and click OK.
     
  24. Launch Williams-Sonoma Guide to Good Cooking™.
Windows® 2000
 
  1. Close all programs and windows and return to the desktop.
     
  2. Click Start and select My Computer. The My Computer window will open.
     
  3. Click Tools on the menu bar and select Folder Options. The Folder Options window will open.
     
  4. Click the View tab.
     
  5. Locate the "Hidden files and folders" folder under the Advanced Settings: section and select "Show hidden files and folders."
     
  6. Verify that the box to the left of "Hide extensions for known file types" is not checked. (If it is checked, click once in the box to remove the checkmark.)
     
  7. Click Apply and click OK.
     
  8. Double-click the C: drive icon.
     
  9. Double-click the WINNT folder.
     
  10. Double-click the System folder. Do not click the System32 folder.
     
  11. Locate the WINSPOOL.DRV file and click on it once to select it.
     
  12. Click Edit in the menu bar and choose Copy.
     
  13. Click Edit in the menu bar and choose Paste. A file named “Copy of WINSPOOL.DRV” will appear.
     
  14. Right-click the Copy of WINSPOOL.DRV file and choose Rename from the menu that appears.
     
  15. Type WINSPOOL.DLL and tap ENTER on the keyboard.
     
  16. After renaming the WINSPOOL.DRV file to WINSPOOL.DLL, close all windows and return to the desktop.
     
  17. Click Start, select All Programs and choose Broderbund Software.
     
  18. Right-click WSGUIDE and left-click Properties from the menu that appears. The Williams-Sonoma Guide to Good Cooking™ Shortcut Properties will open.
     
  19. Click the Compatibility tab located at the top. If the Compatibility tab is not present, it must be enabled before continuing. Click or navigate to http://www.microsoft.com/ and search for article #279792 for information that describes how to enable the Compatibility Mode in Windows® 2000.

    NOTE: In some instances, the following message may appear: "The folder $Install_ToDirectory specified in the Start in box is not valid. Make sure that the folder exists and that the path is correct."

    If the message appears, enter the directory that identifies where the program is installed. After entering the correct directory location in the Start in box, click the Compatibility tab and continue with the next step.

     
  20. Verify that the box to the right of "Run this program in compatibility mode for" is checked. If it is not checked, click once in the empty box to check it.
     
  21. Select Windows 95 Compatibility Layer from the drop-down menu.
     
  22. Click Apply and click OK.
     
  23. Launch Williams-Sonoma Guide to Good Cooking™.
 
Issue Only the Header Prints (Macintosh®)
Description  
Solution On a Macintosh® system, when attempting to print using the Williams–Sonoma Guide to Good Cooking™, only the header prints. This issue occurs on printers with USB (Universal Serial Bus) connections, regardless of the printer type. Consult the remainder of this technical note for additional information. The Williams–Sonoma Guide to Good Cooking™ program was released prior to USB technology. As a result, the program was never tested using the technology. There is no known solution for this printing issue.
 
Issue WSKL.STR Could Not Be Found
Description  
Solution When attempting to launch the Williams-Sonoma Guide to Good Cooking™, the following message appears: "WSKL.STR could not be found." This message typically appears when the Williams-Sonoma Guide to Good Cooking™ CD is not in the proper drive or the CD is not recognized. View the remainder of this technical note for more information. The Williams-Sonoma Guide to Good Cooking™ requires the CD to run. If the CD is not in the CD-ROM drive, place it in the drive and wait approximately 60 seconds before attempting to launch the program.

If the CD is in the drive and the error message appears when launching the program, follow the procedure below to resolve the CD-Read issue. Begin with the first item and proceed through the list. Try to launch the program after completing each procedure.
bulletVerify that the Williams-Sonoma Guide to Good Cooking™ CD is in the correct drive. If the computer has more than one CD/DVD drive, place the CD in another drive, wait approximately 60 seconds, and try the program again.
 
bulletClean the CD.
  1. Place a small amount of nonabrasive, liquid soap on the shiny side of the Williams-Sonoma Guide to Good Cooking™ CD.
     
  2. Using your fingertips and warm water, gently rub the soap on the CD in a circular motion.
     
  3. Rinse the CD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
bulletChange the Read Ahead setting in the following manner:
  1. Return to the desktop by closing or minimizing all open windows.
     
  2. Right-click the My Computer icon and click (left mouse button) Properties in the menu that appears. The System Properties will open.
     
  3. Click the Performance tab.
     
  4. Click the File System button and click the CD-ROM tab.
     
  5. Click the down arrow button to the right of the "Locate Optimize Access Pattern For:" field and select No Read Ahead.
     
  6. Click Apply and click OK.
     
  7. Click the Close button in the System Properties.
     
  8. Click Yes to restart the computer.
bulletVerify that the computer is utilizing a 32-bit file system. Follow Steps 1–3 above to view the Performance status in the System Properties. Verify that the File System reads 32-bit. If anything else shows, contact the computer manufacturer for installation of the proper DVD/CD-ROM or hard drive drivers.
 
bulletVerify that the most current version of the driver and firmware for the CD-ROM drive is used. Contact the computer manufacturer for additional information.
 
bulletTry to use a different CD in the CD-ROM drive to see if that CD can be read.
 
bulletIf possible, insert the CD that is not recognized into the CD-ROM drive of another computer to see if the issue remains.
 
Issue This Application Has Failed...(Windows® NT/2000/XP)
Description  
Solution When attempting to launch Williams-Sonoma Guide to Good Cooking™ the following message appears: "This application has failed to start because WINSPOOL.dll was not found. Reinstalling the application may fix this." This message occurs when attempting to launch the program in Windows® XP or Windows® 2000. Renaming the WINSPOOL.DRV file should resolve this issue. Consult with the remainder of this technical note for more information and the procedure. Follow the procedure below for the operating system in use. Choose one of the following:

NOTE: The resolution below for Windows® 2000/XP uses a compatibility mode option which is not available in Windows NT®. As a result, Williams-Sonoma Guide to Good Cooking™ is not supported on Windows NT®.


Windows® XP
 
  1. Close all programs and windows and return to the desktop.
     
  2. Click Start and select My Computer. The My Computer window will open.
     
  3. Click Tools on the menu bar and select Folder Options. The Folder Options window will open.
     
  4. Click the View tab.
     
  5. Locate the "Hidden files and folders" folder under the Advanced Settings: section and select "Show hidden files and folders."
     
  6. Verify that the box to the left of "Hide extensions for known file types" is not checked. (If it is checked, click once in the box to remove the checkmark.)
     
  7. Click Apply and click OK.
     
  8. Double-click the C: drive icon.
     
  9. Double-click the Windows folder.
     
  10. Double-click the System folder. Do not click the System32 folder.
     
  11. Locate the WINSPOOL.DRV file and click on it once to select it.
     
  12. Click Edit in the menu bar and choose Copy.
     
  13. Click Edit in the menu bar and choose Paste. A file named “Copy of WINSPOOL.DRV” will appear.
     
  14. Right-click the Copy of WINSPOOL.DRV file and choose Rename from the menu that appears.
     
  15. Type WINSPOOL.DLL and tap ENTER on the keyboard.
     
  16. After renaming the WINSPOOL.DRV file to WINSPOOL.DLL, close all windows and return to the desktop.
     
  17. Click Start, select All Programs and choose Broderbund Software.
     
  18. Right-click on the Williams-Sonoma Guide to Good Cooking™ icon and left-click Properties from the menu that appears. The Williams-Sonoma Guide to Good Cooking™ Shortcut Properties window will open.
     
  19. Click the Compatibility tab.

    NOTE: In some instances, the following message may appear: "The folder $Install_ToDirectory specified in the Start in box is not valid. Make sure that the folder exists and that the path is correct."

    If the message appears, enter the directory that identifies where the program is installed. After entering the correct directory location in the Start in box, click the Compatibility tab and continue with the next step.

     
  20. Verify that the box to the right of "Run this program in compatibility mode for" is checked. If it is not checked, click once in the empty box to check it.
     
  21. Select Windows 95 from the drop-down menu.
     
  22. Check the box to the right of "Run in 256 colors" by clicking once in the empty box.
     
  23. Click Apply and click OK.
     
  24. Launch Williams-Sonoma Guide to Good Cooking™.
Windows® 2000
 
  1. Close all programs and windows and return to the desktop.
     
  2. Click Start and select My Computer. The My Computer window will open.
     
  3. Click Tools on the menu bar and select Folder Options. The Folder Options window will open.
     
  4. Click the View tab.
     
  5. Locate the "Hidden files and folders" folder under the Advanced Settings: section and select "Show hidden files and folders."
     
  6. Verify that the box to the left of "Hide extensions for known file types" is not checked. (If it is checked, click once in the box to remove the checkmark.)
     
  7. Click Apply and click OK.
     
  8. Double-click the C: drive icon.
     
  9. Double-click the WINNT folder.
     
  10. Double-click the System folder. Do not click the System32 folder.
     
  11. Locate the WINSPOOL.DRV file and click on it once to select it.
     
  12. Click Edit in the menu bar and choose Copy.
     
  13. Click Edit in the menu bar and choose Paste. A file named “Copy of WINSPOOL.DRV” will appear.
     
  14. Right-click the Copy of WINSPOOL.DRV file and choose Rename from the menu that appears.
     
  15. Type WINSPOOL.DLL and tap ENTER on the keyboard.
     
  16. After renaming the WINSPOOL.DRV file to WINSPOOL.DLL, close all windows and return to the desktop.
     
  17. Click Start, select All Programs and choose Broderbund Software.
     
  18. Right-click WSGUIDE and left-click Properties from the menu that appears. The Williams-Sonoma Guide to Good Cooking™ Shortcut Properties will open.
     
  19. Click the Compatibility tab located at the top. If the Compatibility tab is not present, it must be enabled before continuing. Click or navigate to http://www.microsoft.com/ and search for article #279792 for information that describes how to enable the Compatibility Mode in Windows® 2000.

    NOTE: In some instances, the following message may appear: "The folder $Install_ToDirectory specified in the Start in box is not valid. Make sure that the folder exists and that the path is correct."

    If the message appears, enter the directory that identifies where the program is installed. After entering the correct directory location in the Start in box, click the Compatibility tab and continue with the next step.

     
  20. Verify that the box to the right of "Run this program in compatibility mode for" is checked. If it is not checked, click once in the empty box to check it.
     
  21. Select Windows 95 Compatibility Layer from the drop-down menu.
     
  22. Click Apply and click OK.
     
  23. Launch Williams-Sonoma Guide to Good Cooking™.
 
Issue WINSPOOL.DLL Not Found (Windows® NT/2000/XP)
Description  
Solution When attempting to launch Williams-Sonoma Guide to Good Cooking™, the following message appears: "This application has failed to start because WINSPOOL.dll was not found. Reinstalling the application may fix this." This message occurs when attempting to launch Williams-Sonoma Guide to Good Cooking™ in Windows® 2000 or Windows® XP. Renaming the WINSPOOL.DRV file will help to identify the source of this issue. Consult with the remainder of this technical note for more information and the procedure. Follow the procedure below for the operating system in use. Choose one of the following:

NOTE: The resolution below for Windows® 2000/XP uses a compatibility mode option which is not available in Windows NT®. As a result, Williams-Sonoma Guide to Good Cooking™ is not supported on Windows NT®.

Windows® XP
 
  1. Close all programs and windows and return to the desktop.
     
  2. Click Start and select My Computer. The My Computer window will open.
     
  3. Click Tools on the menu bar and select Folder Options. The Folder Options window will open.
     
  4. Click the View tab.
     
  5. Locate the "Hidden files and folders" folder under the Advanced Settings: section and select "Show hidden files and folders."
     
  6. Verify that the box to the left of "Hide extensions for known file types" is not checked. (If it is checked, click once in the box to remove the checkmark.)
     
  7. Click Apply and click OK.
     
  8. Double-click the C: drive icon.
     
  9. Double-click the Windows folder.
     
  10. Double-click the System folder. Do not click the System32 folder.
     
  11. Locate the WINSPOOL.DRV file and click on it once to select it.
     
  12. Click Edit in the menu bar and choose Copy.
     
  13. Click Edit in the menu bar and choose Paste. A file named “Copy of WINSPOOL.DRV” will appear.
     
  14. Right-click the Copy of WINSPOOL.DRV file and choose Rename from the menu that appears.
     
  15. Type WINSPOOL.DLL and tap ENTER on the keyboard.
     
  16. After renaming the WINSPOOL.DRV file to WINSPOOL.DLL, close all windows and return to the desktop.
     
  17. Click Start, select All Programs and choose Broderbund Software.
     
  18. Right-click on the Williams-Sonoma Guide to Good Cooking™ icon and left-click Properties from the menu that appears. The Williams-Sonoma Guide to Good Cooking™ Shortcut Properties window will open.
     
  19. Click the Compatibility tab.

    NOTE: In some instances, the following message may appear: "The folder $Install_ToDirectory specified in the Start in box is not valid. Make sure that the folder exists and that the path is correct."

    If the message appears, enter the directory that identifies where the program is installed. After entering the correct directory location in the Start in box, click the Compatibility tab and continue with the next step.

     
  20. Verify that the box to the right of "Run this program in compatibility mode for" is checked. If it is not checked, click once in the empty box to check it.
     
  21. Select Windows 95 from the drop-down menu.
     
  22. Check the box to the right of "Run in 256 colors" by clicking once in the empty box.
     
  23. Click Apply and click OK.
     
  24. Launch Williams-Sonoma Guide to Good Cooking™.
Windows® 2000
 
  1. Close all programs and windows and return to the desktop.
     
  2. Click Start and select My Computer. The My Computer window will open.
     
  3. Click Tools on the menu bar and select Folder Options. The Folder Options window will open.
     
  4. Click the View tab.
     
  5. Locate the "Hidden files and folders" folder under the Advanced Settings: section and select "Show hidden files and folders."
     
  6. Verify that the box to the left of "Hide extensions for known file types" is not checked. (If it is checked, click once in the box to remove the checkmark.)
     
  7. Click Apply and click OK.
     
  8. Double-click the C: drive icon.
     
  9. Double-click the WINNT folder.
     
  10. Double-click the System folder. Do not click the System32 folder.
     
  11. Locate the WINSPOOL.DRV file and click on it once to select it.
     
  12. Click Edit in the menu bar and choose Copy.
     
  13. Click Edit in the menu bar and choose Paste. A file named “Copy of WINSPOOL.DRV” will appear.
     
  14. Right-click the Copy of WINSPOOL.DRV file and choose Rename from the menu that appears.
     
  15. Type WINSPOOL.DLL and tap ENTER on the keyboard.
     
  16. After renaming the WINSPOOL.DRV file to WINSPOOL.DLL, close all windows and return to the desktop.
     
  17. Click Start, select All Programs and choose Broderbund Software.
     
  18. Right-click WSGUIDE and left-click Properties from the menu that appears. The Williams-Sonoma Guide to Good Cooking™ Shortcut Properties will open.
     
  19. Click the Compatibility tab located at the top. If the Compatibility tab is not present, it must be enabled before continuing. Click or navigate to http://www.microsoft.com/ and search for article #279792 for information that describes how to enable the Compatibility Mode in Windows® 2000.

    NOTE: In some instances, the following message may appear: "The folder $Install_ToDirectory specified in the Start in box is not valid. Make sure that the folder exists and that the path is correct."

    If the message appears, enter the directory that identifies where the program is installed. After entering the correct directory location in the Start in box, click the Compatibility tab and continue with the next step.

     
  20. Verify that the box to the right of "Run this program in compatibility mode for" is checked. If it is not checked, click once in the empty box to check it.
     
  21. Select Windows 95 Compatibility Layer from the drop-down menu.
     
  22. Click Apply and click OK.
     
  23. Launch Williams-Sonoma Guide to Good Cooking™.
 
 
Downloads
 
 
System Requirements
 
 
Win
Platform:   Windows 95/98 ( not compatible with 200/NT/or XP)
CPU: 66MHz 486DX2 or better
Hard Disk: 37 MB hard disk space
RAM: 16 MB RAM
CD-ROM: 2X CD-ROM drive or faster
Monitor: SVGA monitor/display card (640x480), thousands & miilions of colors supported
Sound Card: Windows compatible sound device
Optional: Printer Spport: works with most popular printers(monochrome and color)supported by windows
Other: Mouse, Speakers

 



#   A   B   C   D   E   F   G   H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   X   Y   Z

Home Request Support More Support Info Finding the MPSI #

Problems regarding this web site should be directed to support@selectsoft.com
Copyright © 2008 SelectSoft Publishing. All rights reserved.
Last modified:03/27/2008